Superior Room | Minibar, in-room safe, desk, blackout curtains

Reviews of The Empire Brunei

5 out of 5
The Empire Brunei
Negara Brunei Darussalam, Jerudong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 313 out of 458 reviews" "
Rating 8 - Good. 105 out of 458 reviews" "
Rating 6 - Okay. 21 out of 458 reviews" "
Rating 4 - Poor. 13 out of 458 reviews" "
Rating 2 - Terrible. 6 out of 458 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ila, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of our most amazing stays at any hotel in the world. Hospitality is second to none. An amazing property to experience opulence and luxury like none other. We enjoyed our stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Liew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as usual, absolutely amazing ! Was here in Brunei for business.
Stayed 1 night in Nov 2023

8/10 Good

Hari-Nama

Travelled with partner
Liked: Cleanliness, staff & service
Overall this is a lovely place to stay and relax. The grounds are well looked after and swimming pools lovely. This place is NOT walking distance to anything; however, does have restaurants, cafe, and a country club. Definitely worth staying at least a night as the views are beautiful and main lobby/foyer is impressive. Unfortunately our stay was less than great due to no hot water in our room (yes we notified staff). Normally i would just manage and only mention it due to the price.

10/10 Excellent

Weiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious and quiet place. Staffs were very kind and helpful.
Stayed 3 nights in Nov 2023

8/10 Good

NYEN YIU

Stayed 1 night in Aug 2023

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Opulent place at pretty decent price. Great stay!
Stayed 2 nights in Jun 2023

10/10 Excellent

Akiko

Stayed 2 nights in Mar 2023

10/10 Excellent

Dewi Aryanti Laksmi

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at this amazing hotel. Staff and service are great, everyone is friendly, attentive and helpful. We love the activities offered as well, cycling etc. one feedback is related to food option, there’s only one restaurant open so we had no choice but to go to one, hope there will be more opened in the future. Overall we had a great stay.
Stayed 1 night in Mar 2023

10/10 Excellent

jonet

Stayed 1 night in Jan 2023

10/10 Excellent

Li

Stayed 3 nights in Jan 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel on a scale I had not seen before!
Stayed 2 nights in Jan 2023

10/10 Excellent

Junya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Cgu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All met my expectations

10/10 Excellent

Pam

Stayed 1 night in Sep 2022

10/10 Excellent

Paul, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place with wonderful people!
Stayed 1 night in Sep 2022

2/10 Terrible

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is excelent, clean, good facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Parinna

Stayed 1 night in Jul 2022

8/10 Good

Randall, Bardstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Hajah Siti Fatheiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I mostly like here staff service and food. Some facilities like transportation are excellent but sports are not enough and you have to concentrate towards sports maintenance and overall I enjoy my one week alone in this hotel and it means if I enjoy alone then if you have friends then you will find in heaven. Thank you team empire hotel. I will be back again.
Stayed 4 nights in Jul 2021

10/10 Excellent

moustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

moustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Don, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel can only be described as one of a kind! Total opulence and designed to be so with all the trimmings you would expect from Brunei. The only thing that was strange was the fact that the entire hotel was completely empty! Staff were great, the grounds were amazing, but no people. Not all of the restaurants were open, but we did manage to find some basic meals. With the help of the front desk we arranged for a car and driver and toured around the small county in comfort. But no people? Maybe it was the time of year? This resort did provide a great base for our limited time in Brunei and if we ever go back again, we would stay here again. Hopefully the resort is a little more busy?
Stayed 2 nights in Jan 2020

8/10 Good

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Stayed 1 night in Mar 2020

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good have no common
Stayed 1 night in Jan 2020

10/10 Excellent

Moniker, Malaysia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well maintained property located in a golf course. Beautiful! Wish I had known about this place earlier ..... you guys need to promote it more!
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in a poor condition. The hot water in our room was muddy and green in color and the staff couldn’t do anything over two days after after several complaints. They tried to find silly excuses to evade the problem. The balcony was dirty . For a five star hotel with high rate, this has been a terrible experience. The director of operations finally appeared and apologized and offered a complimentary room for future stay. Not sure it is worth another try.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big problems with mosquitoes: many huge wounds last long
Stayed 4 nights in Jan 2020

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Juan Ospina

Liked: Cleanliness, staff & service, property conditions & facilities
Utter disappointment
I had great expectations for this hotel and they fell flat because despite the staff being very friendly, the hotel has no soul (pretty much like Brunei itself), and in addition to that with the prices one pays you would expect outstanding service which is NOWHERE. E.g. turn down service? a scale in the bathroom BUT even more importantly warning the guest near the beach that the place is infested with sand flies (three days after i am still enduring the itchiness of the bites all over me). The limited internet is also a nuisance and the shuttle to BSB and the airport should be free considering the remoteness of the hotel. Tours and the shops should be linked to the room account considering there is no ATM in the premises. In the positive side i did love the free little sweat treats included in my room service orders.
Stayed 1 night in Dec 2019

8/10 Good

Muiz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the recently renovated Seaview. The room was big, very clean and comfortable. Enjoyed my stay here very much!
Stayed 1 night in Dec 2019

10/10 Excellent

C Chung Hwan

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The room and view were amazing. The staff was very friendly and helpful. Overall great experience staying at The Empire
Stayed 1 night in Oct 2019

10/10 Excellent

Ngozi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was beyond amazing. Best Chinese food I’ve eaten was at their restaurant. I wanted to stay longer. This place is majestic in every way
Stayed 1 night in Aug 2019

10/10 Excellent

Mohammad Syahmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints But food is not for seven stars It is 3 stars in food
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel for the Country. it seemed like a Las Vegas like meeting facility. we were there when hardly a soul was present. the staff was very nice.
Stayed 1 night in Apr 2019

10/10 Excellent

Cozy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs were very friendly, supportive and professional
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, large hotel
The staff was incredibly friendly and helpful, and this is a gorgeous hotel. My room was huge and the bathroom was massive. I didn't get to use the pool area, but it's beautiful.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness
Very happy and relaxing and gorgeous staying at this hotel, thank you!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort with lovely room and pools
Fantastic place on the water's edge away from town. Great room, views and pools. Staff were friendly and helpful. Wifi good but sometimes patchy near the pools. Food was expensive (add 10% service to the listed price) with nowhere else easily accessible, but quality and quantity was reasonable.
Stayed 1 night in Mar 2019

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was top notch.
Stayed 2 nights in Mar 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Faris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very relaxing property to stay in. Its modern architecture is opulent, particularly in its marbled foyer. All levels of eating requirement are catered for. There is a very good lagoon swimming pool. The staff are excellent.
Stayed 2 nights in Feb 2019

10/10 Excellent

JeffB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely interior design and outside grounds - the staff was really friendly and helpful at all times
Stayed 7 nights in Feb 2019