Exterior

Reviews of Hotel de Orangerie by CW Hotel Collection - Small Luxury Hotels of the World

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 559 out of 700 reviews" "
Rating 8 - Good. 106 out of 700 reviews" "
Rating 6 - Okay. 24 out of 700 reviews" "
Rating 4 - Poor. 10 out of 700 reviews" "
Rating 2 - Terrible. 1 out of 700 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by the staff and the location can’t be beat. We loved our stay and will recommend this hotel to everyone. Thank you for being so welcoming to us!
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a perfect location. Highly recommend the breakfast. Every staff member was delightful. I'll definitely return.
Stayed 2 nights in Mar 2024

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and area.
Stayed 2 nights in Feb 2024

10/10 Excellent

nancy, Alicante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to view the sites, staff check in was professional, lounge was small and fireside wonderful to enjoy our wine.
Stayed 1 night in Feb 2024

10/10 Excellent

jean pierre

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique style hotel in the most perfect location in Bruges. Staff were kind and helpful and the rooms were very well decorated, cosy and comfortable. Breakfast was well presented with plenty of choice and cute little touches. We couldn’t really fault this hotel and would highly recommend it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous historical property and amazing staff. Ideal location for your first time in Bruges!
Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, beautiful accommodations.
Stayed 3 nights in Nov 2023

10/10 Excellent

SUZETTE, Long Island City

Travelled with partner
Liked: Amenities
The staff were wonderful. Fabulous breakfast buffet. Can’t beat the location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you haven’t been to Bruge, you must go and stay here. If you have been to Bruge, you must go back and stay here. This hotel will transport you to another world with its coziness, rich furnishings, warm fire and friendly staff. There are plenty of nooks where you can curl up outside of your room. Very close to everything, including the main square. It is truely magical.
Stayed 1 night in Nov 2023

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb! We loved everything about this hotel, would definitely stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect in every way. The location is perfect, the service is perfect, everyone friendly, the breakfast was amazing, the hotel is very well decorated and maintained. I already recommended the place to a couple of friends who are coming
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and the location was perfect. Would definitely stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary-Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional...made us feel so welcome and did everything possible to meet our needs.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I fell in love with this hotel and can’t wait to go back. Service was second to none. Breakfast was delicious and afternoon tea is the best meal in Bruges - we still can’t stop talking about the king crab sandwiches. Our room was gorgeous with a view of the belfry, and the location was absolutely perfect. You’re within a 5 minute walk of everything. We will most definitely be back. Hotel de Orangerie has ruined all other hotels for us because none hold a candle to Orangerie.
Stayed 2 nights in Sep 2023

10/10 Excellent

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very nice breakfast, beautiful room!
Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ENRICO P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close walking distance to everywhere
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled so good in the hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Arianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! This hotel is great. Great location, amenities and vibe. The aircon was also superb! We both loved our stay here, and would return in a heartbeat.
Stayed 3 nights in Sep 2023

8/10 Good

Kato, Dulles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location. If you are going for the canal terrace, realize it has a boat queue between the terrace and the water. Breakfast is nice because the boats have not opened yet, but that's about all for the terrace.
Stayed 4 nights in Sep 2023

8/10 Good

Damon, Ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff. Received some of the VIP benefits but not the room upgrade.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel on a lovely canal in Bruges
Hotel de Orangerie is a beautiful historic hotel in the heart of Bruge. We reserved a Romantic canal view room with a king bed including breakfast which was wonderful. The air conditioning was great and so was the shower. Water bottles were in the room which we appreciated. It was easy to walk to the Markt, Burg square and the Beguinage area. We enjoyed a canal boat ride nearby. We would highly recommend this hotel.
Stayed 2 nights in Aug 2023

8/10 Good

MEHMET CAN

Stayed 1 night in Aug 2023

10/10 Excellent

Judith McCoy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location amazing and delicious breakfast cozy comfortable rooms!
Stayed 4 nights in Aug 2023

10/10 Excellent

Henning A

Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!!
Superb welcome, gorgeous hotel and they couldn’t do enough for us
Stayed 3 nights in Aug 2023

10/10 Excellent

Caren

Stayed 3 nights in Aug 2023

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room in the heart of Bruges
Stayed 3 nights in Aug 2023

10/10 Excellent

Serge, Otterburn Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! Awesome
Stayed 2 nights in Jul 2023

10/10 Excellent

Sean

Stayed 1 night in Jul 2023

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and location
Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you make it to Bruges, you don’t want to stay anywhere else. This hotel…EVERYTHING about it….is perfect. You must eat the breakfast, it is the nicest I’ve seen. The location is the best to be able to access whatever you are doing and the staff accommodate your every need. The room was quiet, quaint and comfy and if I’d had a choice, I would never have left. I want to go back to Bruges with my husband just to stay in this hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 3 nights in Jul 2023

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel with lovely staff. Can’t wait to return!
Stayed 2 nights in Jul 2023

10/10 Excellent

Francesco

Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Street construction all around hotel so difficult to get taxi. On departure could not get taxi and had to push suitcase 1 mile to station on cobblestone streets. DO NOT PAY FOR BREAKFAST! All vegan no selection and very limited items. Staff is indifferent.
Stayed 1 night in Jul 2023
Response from Hotel Orangerie on 14 Jul 2023
Hello Mr Moran,Hope you had a safe return.We are quite surprised by your review.We don't have street constructions in the street, cars can come in front of the hotel and we have taxis in the city. Sorry to read that you had difficult to find one. We called a taxi for you at 12:15 as reserved on the day of your check out. You came earlier to the hotel around 11:30 and I called immediately one for you and confirmed. It would take 10 minutes. You didn't wait for the driver? Because we NEVER say to our guests: no taxi available, you have to walk to the station. So '' could not get taxi'' is not true as I called one for you.What a pity that you didn't liked the breakfast. It's a big buffet with a fresh ingredients and very recommended: pancakes, eggs, bacon, rosti's, salmon, avocado, granola, onion, tomatoes, mushrooms,croissants, cava...So '' very limited items''... ? Unfortunately, you didn't mentioned you are vegan so if we knew, we could manage and prepare something else for you. Sorry to read that your stay is not what you expected. On the day of check-out, you said you enjoyed your stay when we asked. So again, we are very astonished by your review Mr Moran.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Charming romantic and historic. Excellent staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Very friendly, helpful staff. Comfortable bed and cool AC. Amazing breakfast. Lobby areas glorious. Rooms are cozy. Old world charm.
Stayed 4 nights in Jul 2023

8/10 Good

Carey

Stayed 2 nights in Jun 2023

10/10 Excellent

celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An original building converted to a hotel in a most attractive way. It is close to the canal ticket office which makes it easy to get on a canal cruise in the morning. Highly recommended.
Stayed 2 nights in Jun 2023