Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Bishop Auckland

Beautiful luxury hotel located centrally in Bruge.

Posted 14-Aug-2016
Pros: Location, decor, staff, comfort, value for money when booked through Expedia. Appreciated the free voucher for guided walk around Bruges.
Cons: Reduce the cost of breakfast to align more with local cafes.
Location: Location is great , in a quiet street behind the Markt and within walking distance of all major attractions in Bruges.
Relaxing break in Bruges, at Hotel Heritage. Ideal location within a short walk from the centre and most attractions. Very attentive staff, imaculate room and nice personal touches from the managers. Appreciated the free voucher for a guided walk around Bruges. Room was very high quality and included an iPad, Bose sound system and great coffee machine ! Each evening, a special gift of chocolates was left in our room from the managers, a really nice touch indeed.
5out of 5
by A verified traveller

Beautiful hotel, close to everything

Posted 05-Jul-2016
The staff was well dressed, polite and we're ready to do what ever it takes to make your stay enjoyable.
5out of 5
by A verified traveller from Coronado, Ca.

Nice Surprise

Posted 10-Jun-2016
When choosing this hotel we weren't expecting all that much. Our first time in Brugge and all the options seemed modest. However, Brugge was enchanting from the time we approached the city center! The narrow streets, the medieval buildings all over town, the warmth of the people was fabulous. Upon arrival the hotel staff was very helpful with our car and luggage, they offered water and sweets while we checked in. The hotel is run and operated by the owners under the Relais Chateaux franchise and it is by far the best Relais Chateau we have ever stayed at. Beautifully maintained, courteous staff, totally refurbished bathrooms, superior bed linens, bathroom and room amenities, just amazing.
5out of 5
by A verified traveller from Oxford

Sophisticated hotel in a great location

Posted 04-Jun-2016
This is a great boutique hotel, with only about 20 rooms, everything feels extremely personal whether it be the chocolates each night, the personal letters with weather updates in the morning or the free water and sweets upon departure. The room was beautifully furnished (as was the hotel in general), quiet and the bed was very comfortable. The room also had a coffee machine, ipad, ipad dock, trouser press and ironing board, all of which were much appreciated. On our third night, we received a personal letter from one of the owner Isabelle inviting us for champagne and canapes to start the evening with the other hotel guests, which was a wonderful (and very rare) treat. In summary, I would definitely stay at the Heritage when we return to Bruges, as the personal service, great location and reasonable prices set it apart.
5out of 5
by A verified traveller

Beautiful boutique hotel right with great location

Posted 05-May-2016
This is a beautiful hotel right next to the main square. The rooms are spectacular and the service was terrific. I would stay at this hotel again and would recommend it to others.
5out of 5
by Terri from West Palm Beach

A wonderful stay.

Posted 12-Apr-2016 on Hotels
The Relais & Chateaux Hotel Heritage was wonderful in every respect. Our one complaint was that the room was quite compact (small) which may be the norm for this area. The staff was very helpful and friendly. We would not hesitate to book again.
5out of 5
by A verified traveller from London

Central but quiet

Posted 22-Mar-2016
Very good place to stay. Need I Say more? Obviously yes in order to submit this review but am pushed for time.
4out of 5
by thomas from La Jolla, ca

Excellent Hotel

Posted 19-Mar-2016 on Hotels
First class high end hotel. Very helpful staff. Close to all the sites. Would highly recommend
4out of 5
by Sébastien

This traveller left a rating score only Posted 24-Feb-2016 on Hotels
4out of 5
by A verified traveller from UK

Enjoyable

Posted 23-Feb-2016
A delightful hotel with helpful staff. Nothing was too much trouble.