Ratings based on 1,260 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

とにかく立地がよい

Posted 19-May-2016
Pros: 客室、朝食。
Cons: スタッフのサービス(笑顔や挨拶が過去に宿泊したパリの各ホテルに比べて明らかに少ない)。
Location: 立地は最高。周辺観光も非常に充実(美術や建築に興味のある場合)、中世~近世の雰囲気の残る街全体がよい景観を生み出しています。
非常に立地がよく部屋も広く、設備も整っています。朝食も比較的種類が豊富でホットミールの提供もあるのでよい方です。運河側の最上階だったので眺望もよくストレスを感じることはほとんどありませんでした。浴槽やシャワールームも十分な広さがありリラックスできます。各スタッフの対応は欠点はありませんが特筆するような点もありませんでした。全体としては十分にお薦めできるホテルです。
5out of 5
by A verified traveller from Chester UK

Excellent location with all the comforts.

Posted 14-May-2016
Pros: From the start, friendly staff, impressive entrance and lounge areas. Very clean, ideal sized rooms, good breakfast selection. Excellent location.
Cons: Keep up the good work.
Location: Ideal hotel location for walking to main squares. Plenty of restaurants and bars to choose from plus a selection of museums to visit.
Hotel certainly met all the standards of 4star, efficient staff, comfortable rooms, very ornate lounge areas, very clean and being the perfect location for visiting Bruges by foot. Had a 3 night stay with an excellent experience.
5out of 5
by A verified traveller from Oakland, CA

Great Hotel with central location

Posted 13-May-2016
We were upgraded to room 1106 in the renovated historic section of the hotel and the room was beautiful; 18 ft ceilings, spacious, comfortable bed and wonderful bathroom with a tub and a separate shower. The AC worked perfectly to get the right temp for sleeping. Very happy we decided to stay here!!
5out of 5
by A verified traveller

nice

Posted 09-May-2016
a hotel of history. a 3 minutes' walk from the bus station in the market. if you are taking taxi or driving get prepared to walk with your luggage slowly on the uneven ground in this beautiful old city. the room is nicely decorated truly reflecting its unique architectural designs. breakfast is fine it will be perfect if more greens are offered.
5out of 5
by A verified traveller

Grand Cassel

Posted 03-May-2016
Great hotel. Close to everything. Would highly recommend.
4out of 5
by A verified traveller

Great staff but lousy pillows

Posted 01-Apr-2016
Enjoyed our brief stay but the pillows were rock hard and made for a tough nights sleep! Make sure to request a softer pillow.
5out of 5
by A verified traveller from huddersfield

Close to the centre

Posted 22-Mar-2016
Pros: Location, style, amenities
Cons: Nothing
Location: Great for location and very ventral for everywhere. Boat around canal, took 30 minutes, useful way of seeing highlights in Bruges.
The hotel was located just off Burg Square, brilliant position. Lots of restaurants and cafes pin Bruges. Flew to Brussels, coach from airport to station and then caught train to Bruges. Easy, coaches run from airport every half hour, takes 50/55 minutes. Trains on time and lots of trains going to Bruges. Went into Brussels on way back before travelling home, didn't think much to Brussels unfortunately.
5out of 5
by A verified traveller from Canterbury

Beautiful , central hotel.

Posted 22-Mar-2016
Pros: The breakfast, the bar area, the rooms (especially the bathroom).
Cons: Nothing.
Location: The hotel is right in the centre of Bruges. It's near everything a traveller might want to see: museums; Restaurants and interesting buildings.
The Grand Hotel Casselburgh was a great place to stay. The rooms were large , bathrooms clean and the staff helpful and friendly. The bar is spacious and extremely comfortable . The breakfast buffet is magnificent and the staff attentive and quick to bring the teas and coffees. The hotel is in the most marvellous position, central but also quiet. I would recommend this hotel to anyone who wants a luxury break in lovely Bruges.
5out of 5
by A verified traveller from Eupen

Zentral gelegenes Hotel

Posted 21-Mar-2016
Pros: Alles
Ein sehr nettes und angenehmes Hotel. Man kann die Sehenswürdigkeiten locker zu Fuß erreichen. Sehr freundliches Personal. Frühstück reichhaltig und gut. Zimmer stilvoll und sauber. Wir haben uns sehr wohl gefühlt und wurden dieses Hotel jederzeit wieder buchen.
5out of 5
by A verified traveller from Mexico

Wonderful hotel on the medieval centre

Posted 21-Mar-2016
Elegant, confortable, at the very medieval center of Bruggs. Helpful staff. Good breakfasts. I'll choose it again!!