Ratings based on 1,565 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller

Very good hotel, great location

Posted 16-Jul-2017
Pros: Very good hotel, comfortable room, outstanding professional staff. Amazingly, although the property is in the center of town, it was quiet.
Location: 3 minutes walk from the Belfort.
Although we had a little difficulty finding the hotel (due to GPS issues) we had a terrific time. Service was outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveller from Louisiana

Wonderful experience!!

Posted 12-Jul-2017
The hotel is in a great location. Staff was very friendly and rooms were very comfortable!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Perfect location. Beautiful hotel.

Posted 11-Jul-2017
This hotel was perfect in every way for my family. Location is a 2 minute walk to the central Marktplatz. Room for 2 adults and 2 kids was lofted with exposed timbers and skylights. Super clean. Helpful staff. Great breakfast. Elegant bar area on lobby level. This was the best hotel of our two weeks in Europe.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel!

Posted 10-Jul-2017
The Grand Hotel Casselbergh is just that grand! This historic hotel is beautiful. The rooms are spacious and relaxing. The lobby, bar, and meeting rooms are beautifully appointed. Order the Hot Chocolate from the bar for a wonderful experience! The hotel is conveniently located near the Burg and Markt. One can easily walk the city from the hotel! This is our family's new favorite place!
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida USA

Nice's hotel clase to all squares

Posted 09-Jul-2017
Pros: Everything!
Cons: ,,,,
Location: The location is perfect, near of the moré important places
Our experience Washington wonderful, but the time rum fast!,,
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Perfection!

Posted 09-Jul-2017
Pros: Perfect location and fabulous staff!
Absolutely perfect! This place didn't miss a thing!
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Stunning

Posted 08-Jul-2017
Great location but still quiet. Great room and great staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Perfection

Posted 07-Jul-2017
Pros: First class staff, lovely breakfasts, spacious/quiet room, fab décor, great bar/lounge, superb location for the main squares and picturesque streets.
Cons: Nothing could be improved - a perfect 10!
Location: Ideal location for walk/canal tours, accessing squares, historic buildings, art exhibitions, museums restaurants, bars - many only 2 minute walk.
From arrival to departure on a four night stay all the staff were so pleasant and helpful to make our break such a delight. When we asked reception staff for directions, to recommend local restaurants or tours they were very knowledgeable and even booked/printed off our tickets for the direct coach back to the airport. Also nothing was a problem to restaurant and bar staff who were always very cheerful and efficient.
3 out of 5
by A verified traveller

Not 4 star close to centre

Posted 07-Jul-2017
Breakfast very good. Room OK. Every thing added cost eg.flannel bathrobe water had to ask for tea coffee top up. Toothpaste thrown away. Felt more 3 star. Disappointing. Bruges excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Lovely historic hotel in central location

Posted 07-Jul-2017
Very lovely comfortable hotel right in centre of old town. Great breakfast selection. Well stocked and very reasonably priced minibar and lovely L'occitane products in the bathroom. Beautifully decorated common areas. Helpful staff. Would definately stay again if lucky enough to return to charming Bruges.