Ratings based on 1,398 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller from London, UK

Excellent service, ultra comfortable rooms

Posted 18-Jan-2017
Everything about our stay was perfect, the service was always friendly, our room was fantastic with a nice view over the canal.
5out of 5
Recommended
for Everyone
by A verified traveller

Sehr komfortables und nobles 4-Sterne Haus

Posted 13-Jan-2017
Alles, wie man es sich vorstellt. Sehr sauber und stilvoll. Ganz tolle Bar, super gemütlich, um entspannt bei ein paar Drinks zu lesen oder sich zu unterhalten. Lage ist perfekt. SPA ist gut. Manko: Keinerlei Zimmerservice oder Snacks - auch nicht für den kleinen Hunger, so dass man das Hotel verlassen muss um etwas zu Essen.(was zugegebener Weise in Brügge auch sehr viel Sinn macht und empfehlenswert ist). Frühstück ist ok.
2out of 5
by A verified traveller

central location

Posted 30-Dec-2016
Stayed there for couple days for the Holidays. Staff was excellent and very helpful. The lobby looks good as the pictures from the website are showing. The beds are terrible and the pillows gave both of us a lot of neck pain.You could hear the noise from the neighbor bathroom. If you need a bath robe one needs to go to the front desk and ask for it.The buffet was disappointing for a 4 star hotel and there is no food service in the room.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Dec-2016
Had the best experience ever on Christmas Eve. Hotel staff was very knowledgeable and helped get reservations to a fantastic restaurant. Room was also wonderful, very clean.
5out of 5
Recommended
for Everyone
by A verified traveller from J

Beautiful hotel, close to main square

Posted 20-Dec-2016
Quality 4* with friendly staff and in a great, central location for exploring.
5out of 5
Recommended
for Couples
by A verified traveller from Toronto

Perfect location to the Grote Markt.

Posted 14-Dec-2016
Beautiful hotel centrally located. Very helpful and friendly staff. Lobby bar is wonderful with high ceilings and comfortable lounge chairs and couches.
5out of 5
Recommended
for Everyone
by A verified traveller from Tunbridge Wells

Close to centre

Posted 14-Dec-2016
Pros: First class everything.
Cons: The sliced bread at breakfast is too thin. Thicker slices please.
Location: The location is perfect, so central for everything.
The reason we only stay at the Casselbergh is the quality of service we always receive there. The reception staff are always very cheerful and helpful. The car park is expensive but convenient. The room is perfect. A wonderful place to come for a nice break.
4out of 5
Recommended
for Couples
by A verified traveller from milNO

grazioso hotel vicino al centro e alla stazione

Posted 14-Dec-2016
Cons: la posizione e la tranquillià
Location: a 20 minuti a piedi dalla stazione e a 5 minuti dalla piazza principale
hotel molto carino colazione sufficente per un 4 stelle non all'altezza yogurt confezionati assenza di cibi dietetici e poca scelta di dolci si può fare di più.
5out of 5
Recommended
for Everyone
by A verified traveller from uk

fantastic hotel

Posted 13-Dec-2016
My husband & I had a fantastic time in Brugge over the weekend Fantastic hotel right in city centre central to everything We had a carriage ride , boat trip on water a city tour in a bus , Christmas Market we enjoyed so much we coming back in Feb to do the things we didn't get time to do
3out of 5
Recommended
for Everyone
by A verified traveller from england

Grand looking hotel

Posted 10-Dec-2016
Hotel lobby was beautiful. We had a room at the back of the hotel. It was two single beds pushed together that didn't quite fit, two single duvets which fell off you every time you turned over, we had two pillows each, one that was as flat as a pancake & the other rock solid. My partner woke up with an awful ache in his neck. we only stayed for one night so didn't feel the need to get up and complain that night. The carpet outside the bathroom was a little stained and there where many hairs still in the bath and shower. I do think the hotel was a bit over rated for what we had. Good points where that it was so close to the main square so a nice walk to the shops.