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Reviews of Residence Inn New York The Bronx At Metro Center Atrium

3 out of 5
Residence Inn New York The Bronx At Metro Center Atrium
1776 Eastchester Rd, Bronx, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 523 out of 697 reviews" "
Rating 8 - Good. 105 out of 697 reviews" "
Rating 6 - Okay. 28 out of 697 reviews" "
Rating 4 - Poor. 21 out of 697 reviews" "
Rating 2 - Terrible. 20 out of 697 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Treston, stratford

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Stayed 1 night in Feb 2024
Response from Niurkys Ortiz- Front Office Manager on 23 Mar 2024
Thank you so much for you're review and for choosing us to host your stay!

6/10 Okay

Maria Teresa

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Hengrong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Took $20 deposit for no reason.
Stayed 1 night in Dec 2023

8/10 Good

Takeema

Stayed 1 night in Dec 2023

10/10 Excellent

Gabriell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chana

Stayed 1 night in Dec 2023

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staffing
Stayed 1 night in Dec 2023

4/10 Poor

Nadia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property will stay again.
Stayed 1 night in Nov 2023
Response from -MANAGEMENT on 28 Nov 2023
MELISSA! Thank you so much for sharing your stay experience with us, hope to host your stay soon again.

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Niurkys- Front Desk Supervisor on 6 Nov 2023
Latoya! Thank you so much for the amazing rate and for sharing your stay experience with us!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Niurkys -Front Desk Supervisor on 2 Nov 2023
David!Thank you so much for staying with us and for sharing your experience here at our hotel. We appreciate you , hope to see you soon again :)

6/10 Okay

Desnitta

Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Niurkys on 23 Oct 2023
Good Evening Desnitta,Thank you for choosing to stay at our hotel. Please let us know of any feedback you may have so we can better improve your future stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the Bronx
If you’re looking to stay near Fordham or Arthur Ave, this is a comfortable and spacious choice. However, this is not a walkable neighborhood - but there is free parking and great delivery food. I recommend Frank’s.
Stayed 1 night in Oct 2023
Response from Residence Inn Marriott Hotel on 8 Oct 2023
We appreciate your feedback from your previous stay at the Residence Inn Marriott at the Bronx.We hope to see you again!

2/10 Terrible

Morgan

Stayed 1 night in Oct 2023
Response from The Managment Team on 7 Oct 2023
Thank you for choosing to stay with us and sharing your valuable feedback. We are sorry to hear your stay was not exceptional and will use your feedback to improve our experience.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Myself and my family had an excellent time staying at this hotel. And we'll stay there again. The only problem was housekeeping they claim. Every other day
Stayed 4 nights in Sep 2023
Response from The Managment Team on 6 Oct 2023
Thank you for staying with us and sharing your valuable feedback! I have shared your feedback with the entire team and hope to see you soon!

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel but a little expensive.
Stayed 2 nights in Sep 2023
Response from Yomi Batista - Front Office Manager on 13 Sept 2023
Hello Eva, Thank you for the positive review.

6/10 Okay

luther Lloyd

Stayed 11 nights in Aug 2023
Response from The Managment Team on 6 Oct 2023
Thank you for choosing to stay with us and sharing your valuable feedback.

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Yomi Batista - Front Office Manager on 13 Sept 2023
Hello Vincenzo, Thank you for the positive review.

10/10 Excellent

Yanikee

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Awesome
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and new
Stayed 1 night in Aug 2023
Response from The Managment Team on 7 Oct 2023
Thank you for staying with us and sharing your valuable feedback!

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023

10/10 Excellent

Mindy G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Yomi Batista - Front Office Manager on 27 Jul 2023
Thank you for the positive review.

4/10 Poor

Dorolyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The tv did not work because of upgrades being done so traveling alone in a hotel room by myself without a tv was quite boring. I called down to they front desk asking when the work would be finished they did t know, told me to log into Amazon or Netflix to stream, but couldn’t since I don’t have accounts. One of the front desk staff was extremely rude, had no interest in resolving the tv issue and hung up the phone on me. When I called back she told me to come to the lobby I can watch tv there. These people are in the hospitality business and hospitable they were not.
Stayed 1 night in Jul 2023
Response from Marriott Residence Inn Hotel at the Bronx on 4 Aug 2023
Good Evening Ms. Barnett,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with TV and WIFI. Your feedback is valuable to us, as it helps us identify areas for improvement. We hope you will consider giving us another chance to provide you with a better experience on the next visit. If you have any further concerns, please don't hesitate to contact out guest relations team. We look forward to welcome you back in the future. Best Regards,Marriott Residence Inn Hotel at the BronxFront Desk

10/10 Excellent

Donya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay, easy check-in, clean area, and helpful staff. I would recommend it 10/10!
Stayed 1 night in Jun 2023
Response from Yomi Batista - Front Office Manager on 1 Jul 2023
Hello Donya, Thank you for the positive review. We look forward to welcoming you back.

10/10 Excellent

Jean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reservation was needed to be close to the hospital. Staff could not do enough to accommodate our needs.
Stayed 1 night in Jun 2023
Response from Yomi Batista - Front Office Manager on 1 Jul 2023
Hello Jean, Hotel thanks you for the positive review. We look forward to welcoming you back.

10/10 Excellent

Lumidee

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Management on 13 Jun 2023
Hi Lumidee, Thank you for your review. We highly appreciate all the hard work is being recognized! Our team value your review.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Yomi Batista - Front Office Manager on 9 Jun 2023
Thank you Charles for the positive feedback

6/10 Okay

Marie

Liked: Cleanliness, property conditions & facilities
Due to miscommunication with the front desk staff, I was not able to extend my stay as previously discussed. I had to check out after one night and find another hotel to stay in. This was quite rough since I just got off a 14 hour flight.
Stayed 1 night in May 2023
Response from Yomi Batista - Front Office Manager on 9 Jun 2023
Dear Marie, We apologize for the miscommunication and value your feedback. We hotel this does not keep you from booking again.

10/10 Excellent

Nilsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2023
Response from Yomi Batista - Front Office Manager on 4 Jun 2023
Thank you for the wonderful feedback Nilsa, We look for ward to welcoming you back soon.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience Very good
Stayed 2 nights in May 2023
Response from Yomi Batista - Front Office Manager on 31 May 2023
Thank you Abraham! We very much appreciate the positive feedback. We try our very best to make each guest feel comfortable with us. We look forward to welcoming you back.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a safe area. So glad they allow me to have my dog with me. Thank You !
Stayed 1 night in May 2023
Response from Yomi Batista - Front Office Manager on 18 May 2023
Thank you Martha for the positive review. We look forward to welcoming you and your pup back.

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
THERE WAS A CEILING LERAK IN THE MIDDLE OF THE NIGHT, 2 AM. KEPT US UP AND NEEDED TO CLEAN UP FOR A 1.5 HRS. NOT MUCH SLEEP IF ANY! DRIPPED INTO A WASTE BASKET
Stayed 1 night in Apr 2023
Response from Operations Manager on 2 May 2023
Dear Mr. Brzozowski,Thank you for choosing to stay with us. Your experience of your stay with us was not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. Unfortunately, due to the constant rain this caused the leak in your ceiling. I do apologize for the extreme inconvenience. I have shared your feedback with all team members, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I have sent you an email stating the means of compensation. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Yomi Batista - Front Office Manager on 18 May 2023
Thank you for the positive review.

4/10 Poor

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2023

8/10 Good

Shantel

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2023

10/10 Excellent

Sekena, Coon Rapids

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay!

10/10 Excellent

Shereka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Narissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were dedicated to resolving an issue i had upon check in. They really turned the situation around and my family and I had a wonderful stay!! Thank you!!!

10/10 Excellent

Barbara

Business traveller
Clean atmosphere welcome staff

10/10 Excellent

jallah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a home away from home

10/10 Excellent

Jesnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Monica

10/10 Excellent

Toyin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is clean, staff friendly and has varieties on complimentary breakfast. We will surely be back

10/10 Excellent

KARELYS, SAN JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel
Did not have room service for a few days. BUT front customer service staff was AMAZING!
Stayed 8 nights in Dec 2022

4/10 Poor

Boswain

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities