Ratings based on 245 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved everything about the hote

Posted 02-Aug-2017
Loved everything about the hotel. Loved thed safety features, loved the night time waters, my kids especially loved the bathroom.
Comment from Hotel Management
13-Aug-2017 by Manpreet Kochar, Hotel Management
Dear Daisy We Cannot Thank you enough for taking time to write review about your experience with us. Your sincere comments are truly appreciated and we are glad that we have exceeded your expectations. We take pride in having a team that’s always ready to assist and help every guest with a smile and your praises will surely be shared with everyone. We are definitely looking forward to welcoming you back home and hope to see you again very soon With Best Regards Manpreet Kochar Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellence

Posted 24-Jul-2017
Just a great stay. Great location. Great facility. Most importantly, great staff!
Comment from Hotel Management
13-Aug-2017 by Manpreet Kochar, Hotel Management
Dear Guest We Cannot Thank you enough for taking time to write review about your experience with us. Your sincere comments are truly appreciated and we are glad that we have exceeded your expectations. We take pride in having a team that’s always ready to assist and help every guest with a smile and your praises will surely be shared with everyone. We are definitely looking forward to welcoming you back home and hope to see you again very soon With Best Regards Manpreet Kochar Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Excellent hotel in the heart of Times Square

Posted 22-Jul-2017
Pros: The room was fabulous! The hotel staff was extremely nice and helpful.
Cons: Make sure you have a lifeguard on duty every day so the pool can remain open.
Location: This hotel is in a great location. We were able to walk to almost everything we did in NYC such as the Intrepid Museum and Central Park.
This hotel is a top-notch hotel located in the heart of Times Square. The staff was very welcoming and accommodating to our every need. We traveled with our two children, and the hotel staff was great with them as well. The hotel is located near many great restaurants and activities that we could easily walk to.
5 out of 5
Recommended
for Everyone
by A verified traveller

Superb hotel, superb location

Posted 21-Jul-2017
Pros: Everything
Cons: Nothing
Location: Central to Broadway and the sites of New York
What a find, an amazing Art Deco hotel with fabulous staff, fabulous food and so swanky. Our first time in America, we came for our Son's wedding. The Chatwal was very central for easy access to all the main areas, just yards from Broadway, Set behind an understated beautiful and historical facade with metal railings, you step back in time to a bygone era of bellboys, butlers and polished chrome and leather. Thank you to all the staff that we met for making our holiday so memorable.
Comment from Hotel Management
13-Aug-2017 by Manpreet Kochar, Hotel Management
Dear Jennifer We Cannot Thank you enough for taking time to write review about your experience with us. Your sincere comments are truly appreciated and we are glad that we have exceeded your expectations. We take pride in having a team that’s always ready to assist and help every guest with a smile and your praises will surely be shared with everyone. We are definitely looking forward to welcoming you back home and hope to see you again very soon With Best Regards Manpreet Kochar Assistant Front Office Manager
1 out of 5
by A verified traveller

Posted 16-Jul-2017
Pics are not like actual Room too small Overpriced
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Boutique hotel near Time Square

Posted 01-Jun-2017
Pros: Everything
Cons: Bed softness
Location: See my write up
The bed in our room was a bit hard but not overall issue. After first night, slept like a baby. Staff over the top. Wanted for nothing. Every need met. Furnishings and decor one of a kind. Will definitely stay again. Well worth the cost. Be sure to eat at the nearby Striphouse for steaks and Osteria al Doge for Italian. Time Square just down the street. Bryant Park a short walk. Eat at the Bryant Park Grille.
4 out of 5
by FRANK

Posted 21-May-2017 on Hotels
One night stay as we were attending a ballroom dance at Edison Ballroom and I did not want to drive home late. The room was very nice, we had a Queen Size bed, the bathroom was roomy with a waterfall shower, heated toilet with a bidet like attachment (worth a test drive!). The breakfast on the mezzanine is not worth the money, our eggs were cold the service was so slow. They took forever to remove dirty dishes form the table next to ours. It was ridiculous how slow the bus boys and waiters were, it almost looked like a job action slow down. I recommend the room I would stay there again but will never eat in the hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami,Fl

Excellent hotel and location,

Posted 19-May-2017 on Orbitz
Pros: Elegant, comfortable ,very clean.
Location: Excellent location .
Very good time in our first visit to New York.Great foods , shows and interesting Museums.
5 out of 5
by Karen

Great hotel; worth the money

Posted 02-May-2017 on Hotels
Excellent hospitality; pillows were a bit uncomfortable though.
4 out of 5
by william a

My wife's birthday weekend....

Posted 21-Mar-2017 on Hotels
There was little explanation at check in for things like: where to find ice, where to find morning coffee, where to find afternoon apples, and no one called s after check in to make sure everything was okay. Often times the main front door to the hotel was not staffed.