Ratings based on 1,286 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Johannesburg

Great location. Great staff

Posted 05-Aug-2017
Loved the hotel. Especially the location. Staff very friendly and helpful. Rooms a bit small. Would strongly recommend this hotel
Comment from Hotel Management
06-Aug-2017 by Management , Hotel Management
Thank you Errol for your kind review! We are thrilled to learn that you had such a great time! we hope to welcome you back for longer, there is still so much more to experience in NYC! Have a wonderful day~ Kind regards, Jennifer S.
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great Location

Posted 31-Jul-2017
Pros: The staff were very helpful and friendly. They have a restaurant, business area, and always have someone available.
Cons: The elevators could be improved.
Location: The hotel is in the Times Square area, there's too much nearby to list. Nearby access to the subway.
I can't say enough about the staff at the Night Hotel Times Square, Fantastic service! The location is great and we did not experience a problem during our stay!
Comment from Hotel Management
06-Aug-2017 by Jennifer S. , Hotel Management
Thank you Branden! I will be sure to share the positivity with our team :) We cant wait to welcome you back, The city awaits you! Have a wonderful day~ Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great location & great staff!

Posted 28-Jul-2017
We stayed at this hotel for over a week. The hotel is in a great location, you are basically on the door step of Times Square. The hotel rooms are a little tired and need some minor work. However the staff are amazing! It was my birthday and we were dealing with Jennifer Sanchez - she was amazing! Made us feel so special, she went out of her way to make us feel Welcomed. Would definitely recommend this hotel to others!
Comment from Hotel Management
04-Aug-2017 by Jennifer S. , Hotel Management
Thank you so much for your awesome review! It makes me so happy to see that you enjoyed your stay and that I was able to make a difference :)! We hope to welcome you back in the near future, May you enjoy all the years to come~ Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Posted 25-Jul-2017
Pros: Location and great staff
Cons: Construction of the adjoining building caused noise and construction dust smell in room.
Location: A great location. Easy to get to many of the most popular NYC sites.
All staff members for different services were very helpful and quick to respond. So nice to in in the center of the City. Easy to get to theaters and many attractions. Clean rooms.
Comment from Hotel Management
04-Aug-2017 by Management, Hotel Management
Thank you Dan for your feed back! We appreciate your honesty, I'm happy you were able to enjoy our central location and the helpfulness of the staff :). We hope to welcome you back in the near future~ Have a wonderful day, Kind regards,
2 out of 5
by A verified traveller from NY

Good Location, Uncomfortable Room

Posted 24-Jul-2017
We stayed for 3 nights and the location was good for visiting Times Square and the Theaters/Broadway. However, aside from the location there is not much else good with this hotel. The room was incredibly small with not much more room than the queen bed. The bathroom was also very small - so much so I couldn't sit normally on the toilet because the sink was in the way of my shoulders (I'm averaged size 5'7, 170). The elevators were the slowest I have ever used in any hotel and they fit about 4 people maximum. If you have suitcases, 2 people maximum. The air conditioning was good throughout the stay, so that was a plus as it was very hot and this was a welcome relief. The bed was really soft and pillows were very firm and both were really uncomfortable. The linens were also extremely basic and were not very comfortable either. I would definitely not stay here again. If location is all that matters and you don't mind a small basic, no frills room, then it would probably be an OK stay.
Comment from Hotel Management
04-Aug-2017 by Management, Hotel Management
Thank you for your honest review. I am sorry you did not enjoy the hotel. Like many Boutique hotels in NYC we are challenged with the size of our rooms and elevators. We hope that you enjoyed your time in the city. May you find a hotel that better suits you in the near future and if you ever give us a second chance we hope to better accommodate you. Thank you and have a wonderful day. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

Close to Time Square easy access to Subway.

Posted 19-Jul-2017
Pros: I liked the location. You can walk one way and walk right out to Time square, or you can walk the other direction and skip the crowd!
Cons: Elevators were slow and stopped at random floors . Not sure how that can be improved, but that was the only thing I can find that needs improvements.
Location: Time Square, Rockefeller, Food, shopping, Subways, and a very good price!! I will stay again when I come back.
The staff was very friendly and helpful. Hotel was very clean and cleaned the room well. We didn't have any issues during our stay. Has a really neat seating area with blue lights, a bar and a restaurant.
Comment from Hotel Management
04-Aug-2017 by Jennifer S. , Hotel Management
Thank you so much for your feed back Tiara! We are so happy you enjoyed your stay to the fullest. I'm sure there is so much more to experience and see! we hope to welcome you back in the near future and appreciate you staying with us! Have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller from Eastampton, NJ

Nice hotel and close to theatres and shopping

Posted 14-Jul-2017
Pros: Staff and cleanliness
Location: Very close to theatres and everything in Times Square
Hotel was very clean and close to theatres. We saw two shows that day. When we got back to the hotel, our room was very hot. The AC wasn’t working. The hotel sent someone to our room immediately and since it couldn’t be fixed, they changed our room and provided free breakfast the next day. New room was just as clean and AC was great. Although rooms were small, it was very comfortable. Hotel staff were friendly and accommodating.
Comment from Hotel Management
20-Jul-2017 by Kind regards, Jennifer S., Hotel Management
Greetings Ron! Thank you so much for your kind review, I am so happy to learn that despite the challenges we were still able to provide you with an awesome stay! We hope to welcome you back in the near future :)! Have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller from Upstate NY

Enjoyed our stay

Posted 11-Jul-2017
The hotel itself is in a great location. The staff was very nice and helpful when every we had any questions. Our room was very nice and clean, it even met my wife's expectations( I have never gone to a hotel without her picking something out that was wrong with the cleanliness). I had a room facing the street, if you are a light sleeper you may want a different room (honking and construction). Some uncontrollable downsides:The elevators are tiny lucky to fit 4 guests with luggage. There is currently a lot of construction on the block of 47th the building next door is being gutted. Self park is on 46th between 6th and 7th Ave, so you will need to walk around the block - go toward 7th Ave. If/when I visit NYC again I would stay here.
Comment from Hotel Management
17-Jul-2017 by Management , Hotel Management
Hello Sean, Thank you for your kind rating and review! I am truly happy to read how much your wife enjoyed her stay. We look forward to welcoming you back! Thank you again and have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller

Ideally located in the heart of times square.

Posted 10-Jul-2017
There were 4 in our party and none of us found any problems would use again .
Comment from Hotel Management
13-Jul-2017 by Kind regards, Jennifer S. , Hotel Management
Thank you so much for your feedback! We are thrilled to read that you enjoyed your stay. We look forward to welcoming you back :) Have a wonderful day~
4 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Great location

Posted 28-Jun-2017
Pros: Location was perfect!
Cons: I wish they had cots.
Great location. Small room, but overall I'd def. stay there again. No cots for extra guests, but great lobby!
Comment from Hotel Management
02-Jul-2017 by Victor , Hotel Management
Thank you for staying with us. We appreciate your feedback.