Ratings based on 5,331 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Yardley, PA

Nice hotel

Posted 19-Aug-2017
Pros: Very nice room
Location: Centrally located in Times Square
Accommodating, centrally located. Very nice room. Quiet. Would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great hotel in times square

Posted 18-Aug-2017
Everything was spot on with this hotel even though it is in the very busy times square it was quiet in the room. Transportation to any where in ny is close by.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good size hotel room

Posted 17-Aug-2017
Great hotel room, a good size even slept 2 adults & 2 teenagers without problem. Nice in room coffee machine. Lobby area a bit tatty & not kept especially clean. Annoying that the lifts were not always all operational that lead to long waits & queues.
4 out of 5
Recommended
for Couples
by A verified traveller from New Orleans

GREAT HOTEL. STAFF COULD BE FRIENDLIER

Posted 17-Aug-2017
Pros: Location Room Size are big for New York
Cons: Staff
Location: Times square and Broadway right around the corner.
THERE IS SO MANY PEOPLE STAYING IN THIS HOTEL THAT THE STAFF DOESNT MAKE YOU FEEL WELCOME AT ALL. YOU ARE JUST ONE MORE GUEST THAT THEY NEED TO ACCOMODATE AS QUICKLY AS POSSIBLE DEFINITELY LACKING SOME PERSONAL SKILLS. THE HOTEL IS IN A GREAT LOCATION AND VERY SECURE HOWEVER I LIKE TO FEEL WELCOMED AND MAYBE BECAUSE OF THAT REASON I WONT RETURN, THERE ARE SEVERAL OTHER OPTIONS WITH ATTENTIVE AND HAPPY STAFF.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Nice hotel in the center of the city

Posted 17-Aug-2017
The hotel is located in the heart of the action and makes getting to the theater a breeze. Rooms are much larger than typical NYC accommodations and newly remodeled so very clean and comfortable. My only complaint is the elevators. They are extremely slow. There are 6 and I think they only run 3. We waited every time and on one occasion we waited 10 minutes to come down from our room to the lobby. So, plan ahead for those waits! Other than that, a good value.
5 out of 5
Recommended
for Everyone
by A verified traveller from new york times square

Lovely hotel close to all the stores

Posted 17-Aug-2017
Had a very enjoyable time here wish I could stay longer would definitely book this hotel again for my next trip.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hilton Times Square

Hilton times square

Posted 09-Aug-2017
Well placed in the heart of times square. Even though it was very busy outside it was amazingly quite in your room,which had a great view of the Empire state building and you could see Freedom tower. The hotel restaurant was a bit pricey,but next door was Applebees ,which has reasonably priced food and well done. But the best place we found was opposite the hotel DALLAS BBQ food was great ,priced reasonably.,and served quickly and check out the cocktails. The only reason I have low on room cleanliness was the carpet was very dirty and grubby what a shame. Would return if the cleaned the carpet. One more point was the facts on the hotel on Expedia are incorrect, there is no mp3 docking station and no bathrobes. But to be fair to the staff they offered the bathrobes and also to track down a docking station.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toledo, Ohio

Good location! Got a great rate

Posted 09-Aug-2017
Our flight was cancelled so we got booked for the next day. Unfortunately in order to keep our Expedia reservation with the Hilton we had to pay for the night that we were unable to use due to no fault of our own. I think that sucks... I feel that Expedia should reimburse when you call in advance to explain the situation. The same thing happened to us earlier in the summer when we went to Spain... we paid for a night we couldn't use due to flight cancellation. Our car reservation had to be cancelled out and rescheduled costing us $300. extra. Beware if you use Expedia... you may get screwed!
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Well located hotel

Posted 01-Aug-2017
Hotel is well located and clean. Staff are good except for service staff in breakfast area where they mostly came across as rude
Comment from Hotel Management
09-Aug-2017 by Llovett, Hotel Management
Tony, Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. We value every guest's feedback and opinion and your response will help us continue to fulfill our commitment to provide excellent customer service and superior guest experience. We hope you will provide us with that opportunity to better serve you in the future. Lynell Lovett Administrative Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from mexico

excelent location

Posted 31-Jul-2017
Pros: location, free wi fi
Location: the stop of the big bus is just across the street, broadway theathers are 3 blocks around, times square is one block, lots of good restaurants around
we stayed for 6 nights, my wife and my two girls, the room was great and the location perfect, just in the hart of times square, lots of things to do and places to eat, very convenient to take any kind of transportation