Ratings based on 7,361 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
The hotel was nice and clean. The staff was friendly and parking was very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Good hotel & location

Posted 24-Nov-2017
The hotel is in a great location near to Times Square. The rooms are clean & quite spacious. We had a fab view from the 15th floor. We had to speak to reception regarding the noise from the roof top bar as it was next to our room and they apologised, called through and the music was lowered as they confirmed no guests should hear it. The rooms have coffee machines which make great coffee. My only complaint is that we booked the hotel last February and when we arrived the restaurant was closed as being refurbished and we were not informed. Overall though a nice hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Nice hotel close to everything

Posted 20-Nov-2017
Nice hotel. Close to everything. Near broadway and subway
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Nov-2017
Clean, nice room. One of the nicer rooms we’ve stayed in in NYC for our budget. Great location for shows and restaurants. Staff was super nice and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Brunswick, Canada

Nice hotel restaurant under renovation

Posted 18-Nov-2017
Great staff and experience. Great location. Restaurant was under renovation so no food available on site but there are plenty nearby. Overall great experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Women at checkin was rude

Posted 18-Nov-2017
Women at the checking desk wasvrude and didn't explain well.
Comment from Hotel Management
22-Nov-2017 by Rooms Manager, Hotel Management
I am sorry about your experience with our front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had.
4 out of 5
Recommended
for Couples
by A verified traveller from Melbourne Australia

Great hotel in fabulous location

Posted 16-Nov-2017
Pros: Definitely the location.
Cons: Ventilation. The hallways often smelled of fried chicken from guests dinners.
Location: Times square Shopping Rockefeller Plaza Theatres Restaurants Hells Kitchen Close to multiple tube lines
Hotel was in the perfect location, just far enough away from Times Square to avoid the noise but only a short 3 minute walk to the action. It is close to hundreds of eateries, the tube, Rockefeller center, 7th avenue shopping, times square and all the theatres. Room was a reasonable size, however bathroom is very small.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Close to everything

Posted 14-Nov-2017
We are frequent and long term visitors to the City. This hotel is much improved since our last visit, and hugely improved from the previous owner. It is clean, comfortable, close to the subway system, and has friendly helpful staff. With a parking garage next door, and close to many eating and grocery stores, this hotel is hard to beat in NYC.
5 out of 5
Recommended
for Everyone
by A verified traveller from Anderson, SC

Great hotel option, excellent location

Posted 13-Nov-2017
My mom and I stayed at this hotel for 4 nights during our recent trip to NYC. Everyday we commented how lucky we were to have such a great location. We were able to walk to Times Square, our tour bus office and our Broadway shows. Several restaurants, souvenir shops and boutiques are just blocks away. The metro station is just a block away so we were very pleased with our selection and would really recommend it. The hotel itself was very nice and clean, the staff members always had a smile and a good attitude towards helping. Regarding our room it had a very good size, we got two comfortable beds and were able to get good night sleep. We loved the fact that it was very clean and everything worked as it should be. If you look for a nice affordable hotel in the middle of NYC action this is definitely an option to consider.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great, lovely, large rooms. Good location.

Posted 11-Nov-2017
Thoroughly enjoyed our stay and will be back. Close to transport, central. Lovely atmosphere. Helpful staff. This was my second visit this year and will be booking again for 2018. Rooms are large, light and clean. Public areas are lovely. Would definitely recommend this hotel to others.