Ratings based on 7,273 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for attending a play at theatre

Posted 16-Oct-2017
Pros: Location
Cons: Room was okay but not unique or upscale
Location: Theatre, Times Square
Wish I hadn’t used Expedia to book hotel because I’m a Hilton Honors member but didn’t get any points because I had booked through a 3rd party, Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveller from lowell ma

Posted 14-Oct-2017
Everything was great other than the bathroom had a pretty bad smell
4 out of 5
Recommended
for Families
by A verified traveller from Atlanta

Convenient location, easy check in/out

Posted 12-Oct-2017
We stayed here over the Columbus Day long weekend. The main reason for our trip was to catch a couple of shows so this location was perfect for us. Checking in and out was simple and quick, and all the staff we met were excellent. We had a room on the third floor with no view but about what I'd expect at this price point. The room itself was clean and reasonably comfortable. Overall our stay was fine, but we'd probably try another place next time we head to NY.
5 out of 5
Recommended
for Everyone
by A verified traveller from Greenville, SC

Excellent hotel!

Posted 11-Oct-2017
The hotel is in a great location, clean, and comfy. The staff was also great! Our flight got in early way before the normal check in time and our room was ready and we able to check right in. We really enjoyed our stay!
Comment from Hotel Management
12-Oct-2017 by Rooms Manager, Hotel Management
Thank you for your 5 star review of our hotel. I am thrilled you enjoyed your stay with us and we hope to welcome you back the next time your travels bring you to NYC.
4 out of 5
by A verified traveller

Good location and price

Posted 11-Oct-2017
Pros: Location to Times Square
Cons: Some sort of savoury item or pastry with coffee provided would be good.
Location: Everything close by, Times Square, Broadway, ESB, Rockerfella centre
Good location in Times Square but at the moment they have no restaurant or bar for a quiet drink when you return from your day. Rooms are a good size, we had 4 adults in one room, plenty space. Hotel did not acknowledge the fact it was a big birthday for one of our party members, couldn't request anything to be in the room on arrival, despite emailing beforehand and due to no bar could not order any bottles to be there on arrival so a bit disappointing. Also felt the front door staff were a bit keen and forward, felt they were always looking for a tip, told it was a tipping service to keep our bags, tipped the guy before we went out for the day as he requested, and a different guy got our bags back and was again hanging around for a tip, despite already paying for the service. Again we wanted to use the toilet and has to tip to open the toilet for us, wasn't a very good experience to our trip.
4 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool, NY

Centrally located and easy to get around Manhattan

Posted 10-Oct-2017
Pros: The staff and their attention to our needs.
Cons: Finishing the restaurant would be perfect!
Location: Great location. We took the subway nearby to ground zero and central park. We took another subway to Yankee stadium, just a few blocks away.
The staff were very friendly and helpful, every single one of the from the gift shop to the front desk to the people greeting you. They made it easier for us to get around by explaining the various subway stops. They assisted us in picking out restaurants and to find easy ways to go the places we wanted to see. They gave us an upgrade as we signed up for Hilton Honors which was very cool. The only thing that was disappointing was the lack of a restaurant which was under construction. So overall we had a great stay and would definitely book in the future if we go to NYC.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 10-Oct-2017
Close to Broadway and Times Sq. Easy to get around. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington State

Nice clean hotel, very polite and friendly staff.

Posted 06-Oct-2017
Pros: Very quiet, super great beds! Keurig in room, but the restaurant was closed for updating .they served fresh brewed Starbucks coffee in the lobby!
Cons: Was quite expensive...but guess that can't be improved!!
Location: Time Square area close, plays were close. Easy to catch Grayline's pickup bus for tour, which we should have taken the first day!! Learned a lot!!
We arrived very early, 7 AM and they kept our luggage and were very nice about it, gave us a key to the restroom and offered coffee and drinks. Very helpful to let me know which subway to take to Statue of Liberty. Heard of the sirens that are present in NYC....and they were, and could be heard...but other noises were kept at a minimum. Hardly heard much from room to room. The beds were very comfortable, and the number of pillows 3 each bed was perfect for propping and watching TV. Service every day was perfect, polite and friendly. Would recommend this Hotel always. Close to the Plays of Broadway, great restaurants nearby and subway stop "50" a block and half away!!
Comment from Hotel Management
12-Oct-2017 by Rooms Manager, Hotel Management
Thank you for your 5 star review of our hotel. I am thrilled you enjoyed your stay with us and we hope to welcome you back the next time your travels bring you to NYC.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Oct-2017
Cons: better vacuum cleaning
Good experience. Conveniently located. Easy to get around. Subway (C/E) on corner and the 1 a block away.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Oct-2017
We were pleasantly surprised and satisfied Good stuff, cleaning crews excellent
Comment from Hotel Management
12-Oct-2017 by Rooms Manager, Hotel Management
Thank you for your 5 star review of our hotel. I am thrilled you enjoyed your stay with us and we hope to welcome you back the next time your travels bring you to NYC.