Ratings based on 6,573 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Right at time square - perfect location

Posted 26-Sep-2017
Great location, nice clean and comfortable modern room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hawthorne, Florida

Excellent service

Posted 25-Sep-2017
We had a girls weekend, three generation celebrating a sweet 16 birthday… Couldn't ask for a better place to stay location was great ....service was great... The view of Broadway was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Nice hotel good Base for seeing the Big Apple

Posted 24-Sep-2017
First visit to NYC with my son and daughter. We had a fabulous time but needed longer to see all the great places. If you get a chance go to Little Italy lovely restaurants and food. Ellen Stardust original with singing waiting staff but food nothing to rave about and expensive . Also Applebee's again food mediocre and expensive. Hope to return in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

All night lights

Posted 23-Sep-2017
Pros: Location and friendly staff
Cons: Cleanliness of room
What a great experience we had in the big apple!!! Crown Plaza on Broadway, presented us a great opportunity and we would definitely stay there again. Rooms we're nice but could've been cleaned more indept. Hotel staff was very friendly and helpful!! Location is perfect and close to lights of Time Square!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the heart of Times Square

Posted 22-Sep-2017
Great hotel in the heart of Times Square. Friendly staff and clean rooms
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheektowaga, NY

Always a pleasure at the Crowne Plaza

Posted 22-Sep-2017
Pros: It is in the heart of all the action of Times Square.
Cons: Perhaps a bit lower prices at the bar - 2 drinks are $24 but that is to be expected in NYC.
Location: So MUCH to do nearby - shopping, shows, subway, people watching, it is a great place to be...right in the center of all the action. Subways are also
This is the second time staying there. Right in the center of all the attention, close to the subways ...walking distance...right next to the Hershey Store and across from the M&M Store. Love having Mama Sbarro right on the corner as they are very cost economical to eat in with their weighed buffet. Smells very clean throughout the hotel, rooms are large by New York standards as Ihave stayed in several hotels over the years and these were some of the "roomy" ones. Very nice hotel overall, highly recommended and I would definitely stay there again, in fact I will be again next year when I book again, love this hotel!
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto, CANADA

Excellent Times Square Location!

Posted 21-Sep-2017
Pros: Amazing people, from the bellhop who greets you upon arrival, to the check in staff, restaurant/lounge servers were so kind, even the cleaning staff!
Cons: Nope!
Location: You are in the centre of Times Square, right where you want to be.
Really amazing, friendly staff. Everything about this stay was truly excellent.
3 out of 5
Recommended
for Everyone
by A verified traveller from Burlington, Canada

Nice hotel close to theatre district.

Posted 19-Sep-2017
The location of the Crowne Plaza was great - easy walking distance to Central Park, Columbus Circle, theatre district, Times Square, Rockefeller Center. Check in wait time was longer than expected. The room was adequate, looking a little tired (although it was a standard room) but the beds were very comfortable with no shortage of pillows! There really isn't a lobby - just noisy bar area, a dining room and a cafe. We didn't take advantage of the health and fitness club but it sounds great!
2 out of 5
by A verified traveller

Very poor front desk staff

Posted 19-Sep-2017
Pros: Room well appointed, comfortable bed, nice bedding, very clean / concierges were very friendly and helpful
Cons: Fridges in rooms without an extra charge or at least free for a priority club members.
Location: Right on Times Square - everything within walking distance or within access to the subway. Excellent location but not noisy.
At the time of check-in, there was only one person on the front desk even though it was not late at night. For the quality of hotel, you would expect the front desk service to be much better than it was. At the time, they were having a problem with their room keys and they couldn't make a room key. After a very long wait to check-in with a line up of over 10 people behind me by the time I was done, I was told that someone would meet me up at my room to give me access to my room. I waited 15 minutes standing in the hallway with my luggage until a man gave me access to my room. I politely stated that I had to wait quite a while to get in and the staffer said, "Imagine what it's like for me, I've had to go all over the hotel" - not a very professional response. Had a rag on the floor in the bathroom. Had to wait in another long line the next day to get the room key. I was travelling with friends in two other rooms and 3 days later, all our key cards didnt work. When we went down separately to the front desk, we were all told not to keep the card near a cell phone but none of us had kept it loose near a cell phone and it wasn't a coincidence that all our room keys didn't work - they didn't code them properly to last beyond 3 days even though I was staying 5 nights and the other two rooms were there for 8 nights. My friend received a response after he sent out a tweet about the poor service saying that he'd be contacted but never was. Very disappointed in the service.
Comment from Hotel Management
21-Sep-2017 by Customer Service, Hotel Management
Dear Guest, Thank you for the feedback. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns regarding our service and accommodations with our team moving forward. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance. Warm regards, Alex K. Social Media Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Bratislava, Skovakia

Perfect Location

Posted 18-Sep-2017
Crowne Plaza standards are quite high, this hotel is located straight on the Times Square which is excellent for exploring 5th, 6th Avenue, Rockefeler Plaza, Central Park etc. The hotel might need some renovation but is very clean and well mantained. It was worth the money.