Ratings based on 6,451 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from houston tx

Very nice great location

Posted 18-Aug-2017
Great hotel great location nice service great price we will go back
4 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable accommodations; friendly staff.

Posted 18-Aug-2017
Pros: The location! One side of the hotel was Time Square and the other Broadway! Just perfect.
Cons: We didn't run into any problems so it's all good.
Location: In the heart of Times Square; nice restaurants; taxi's carriage rides and Broadway theater all at your fingertips.
Great location; friendly/accommodating staff and nice rooms. Would definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI

Recent trip to NYC

Posted 17-Aug-2017
We stayed at the Crowne Plaza in Manhattan. Very easy to get to and in great location. Staff was wonderful and accommodating. Great service all around. I will return for future visits.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 17-Aug-2017
We loved this hotel location. Our only problem was that the shower was either ice cold or scalding hot.
5 out of 5
Recommended
for Everyone
by A verified traveller from Warren, OH

Wonderful hotel right in the middle of Broadway!

Posted 16-Aug-2017
Pros: Clean, great location, wonderful and helpful staff
Location: The Broadway theaters and restaurants are all within walking distance.
This hotel is located right in the middle of Broadway. It is close to all of the Broadway theaters. The staff went above and beyond the call of duty to help me with the problem I had involving a bag left in a taxi cab, and for that I am very grateful.
5 out of 5
Recommended
for Everyone
by A verified traveller from minnesota

our haven amongst the busyness of the city

Posted 15-Aug-2017
Just steps from everything we had planned, tour bus stops less than a block away. Super comfy beds to rest our weary legs after days of nonstop walking as we explored. It was perfect!
4 out of 5
Recommended
for Everyone
by A verified traveller from bogota

Posted 13-Aug-2017
Excelent. Good location , people is friendly, delicious breakfast
4 out of 5
Recommended
for Everyone
by A verified traveller

Stayed at crown plaza for a week

Posted 13-Aug-2017
Location is great, near time Square, excellent breakfast, staff very friendly, nice bar at the lobby, ee had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale

Posted 11-Aug-2017
Great stay. Only bad situation was adjoining room was smoking marijuana which came into my room. Reported the situation and my dissatisfaction and Manager waived my fee.
1 out of 5
by A verified traveller

Too busy

Posted 10-Aug-2017
Too expensive for what you get. Some staff very rude. Will not return!!!
Comment from Hotel Management
12-Aug-2017 by Customer Service, Hotel Management
Dear Guest, We appreciate your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards, Alex K. Social Media Manager