Indoor pool

Reviews of Doubletree by Hilton Cheltenham

4 out of 5
Doubletree by Hilton Cheltenham
Cirencester Road, Charlton Kings, Cheltenham, England

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1003 reviews" "
Rating 8 - Good. 378 out of 1003 reviews" "
Rating 6 - Okay. 166 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Viveka

Disliked: Staff & service
Manager was unhelpful. Staff disorganised Would not recommend this place
Stayed 2 nights in Mar 2024

6/10 Okay

Charis S

Business traveller
Liked: Staff & service
The hotel was a little worn but still comfortable. Stains on sheets and carpet. Disappointed that the pool was closed one day but when it was open it was good. Staff were very kind and helpful.
Stayed 4 nights in Mar 2024
Response from Oliver W on 16 Mar 2024
Dear Charis, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately the pool closure was unforeseen due to emergency repair works which needed to be carried out however we are glad you found the leisure facilities to be enjoyable once they were back open. Warm Regards, DT Cheltenham

10/10 Excellent

Mayuresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Dec 2023
Response from Oliver W on 10 Mar 2024
Dear Mayuresh,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

8/10 Good

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oliver W on 10 Mar 2024
Dear Hussein,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

4/10 Poor

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Cobwebs in room, bathroom fan did not work, lightbulb in standard lamp did not work, limited toiletries. Cobwebs , bulb and fan reported to reception, no interest, nothing done . Would not stay again.
Stayed 2 nights in Feb 2024
Response from Oliver W on 4 Mar 2024
Dear Audrey, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Okay

Andre-Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The gym was actually terrible, however the spa was lovely. The bedroom was okay but the usb charger by the bed did not work so charging my phone overnight was a big issue, no plug by the bed. The staff were so helpful! The food was brilliant, breakfast and dinner.
Stayed 2 nights in Feb 2024
Response from Oliver W on 4 Mar 2024
Dear Andre-paul, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that I was unable to eat in the restaurant on the night of my stay as it had been entirely booked out to a convention of visiting trainee clergy. I was given no warning that the restaurant would be closed to me either at the time of booking nor at any time prior to my arrival. At 2 minutes past 6 (I.E. immediately after the restaurant's advertised opening time) I arrived in the restaurant, keenly looking forward to enjoying a 'Wild Mushroom and Truffle Risotto' only to be told that it was closed to me as it had been booked from 6:15 until 9:00pm and that I could neither eat before, nor after the block booking. This is unsatisfactory as, had I known beforehand, I would have made alternative plans. A pizza in the bar, although decent enough, was scant substitute for my eagerly anticipated, and doubtless delicious, risotto. Finally, there were no signs posted anywhere within the hotel warning of the restaurant's closure/unavailability.
Stayed 1 night in Feb 2024
Response from Oliver W on 4 Mar 2024
Dear Mark, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 Poor

James

Business traveller
Disliked: Property conditions & facilities
Some of the staff were nice. But my room which was a very long walk from reception never opened resulting in a return journey at least once a day to get my card reset. There was no wifi in the room and the damp was bad in the bathroom. Eventually I changed rooms as there was a loud vibrating noise coming through the wall and the second room was better albeit the keycard still never worked. I also had fuel stolen from my car during the first night. Clearly this isn't the hotels fault but after raising it with them I never heard anything back
Response from Oliver W on 4 Mar 2024
Dear James, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oliver W on 4 Mar 2024
Dear Jayne, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
Hotel is looking tired and some of the facilities badly need updated. Staff were all excellent.
Stayed 2 nights in Jan 2024
Response from Oliver W on 4 Mar 2024
Dear David, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay in just a few months. The staff are very friendly and welcoming. Nothing is too much trouble. We had a lovely afternoon tea with our friends. We got a room upgrade which was nice. The rooms are clean and comfortable. We will stay again on our next visit to the Cotswolds.
Stayed 1 night in Jan 2024
Response from Oliver W on 4 Mar 2024
Dear Peter, Thank you very much for taking your time to rate us 5/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excellent

Megan

Stayed 1 night in Jan 2024
Response from Oliver W on 4 Mar 2024
Dear Megan, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

2/10 Terrible

Richard

Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Stayed 2 nights in Dec 2023
Response from Oliver W on 4 Mar 2024
Dear Kevin, Thank you very much for taking your time to rate us 1/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excellent

jayne

Stayed 1 night in Nov 2023

2/10 Terrible

Tom

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

LEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Hotel and close to Cheltenham town centre,
nice Hotel and close to Cheltenham town centre, recomend India brasserie in town for Indian meal
Stayed 1 night in Dec 2023

10/10 Excellent

Sukhdeep

Response from Oliver W on 4 Mar 2024
Dear Sukhdeep, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Good

Philip Martyn

Stayed 3 nights in Dec 2023

8/10 Good

Amy

Stayed 1 night in Dec 2023

2/10 Terrible

Leigh

Business traveller
AWFUL DO NOT RECOMMEND AT ALL
Absolutely terrible! Soon as I got in the room I could hear slamming of doors loud music and banging. I asked to change rooms. They moved me to the second floor which the room was even worse. The TV did not work, the WiFi did not work, the shower did not work, the sheets were filthy. The room was cold and cramped and mould by windows. The staff were rude apart from two young girls on reception were friendly but the bar staff were arrogant rude and very unprofessional shouting and swearing at the back. All night long I could hear slamming doors, people walking in and out the corridors banging music it was awful!! The hotel is so old aswell it’s a joke. Finally - I asked if I could charge my electric car up I was hiring and they said no, then in the morning another lady said oh yes you could have and it’s free for guests - instead of being able to charge this overnight for my commute back I then had to spend 5 hours instead charging it in Cheltenham town centre and paying £35! I would never recommend this hotel to anyone it has genuinely and I mean this, been the worse stay I have ever had. Total total waste of £120
Stayed 1 night in Dec 2023
Response from Oliver W on 21 Dec 2023
Dear Leigh,Thank you for taking your time to provide us with your feedback.We are sorry to hear that your stay with us did not meet your expectations on this occasion, however it appears that none of the mentioned issues were raised with us at the time of your stay - this would have enabled us to try and resolve them for you promptly. with the above in mind I have noted the points that you have made and I will follow up with the teams that those points relate to.I am however pleased to read that you found the reception team to be friendly and we appreciate all feedback come good or bad as this enables us to evaluate what is needed to ensure our guests expectations are being met.Once again I would like to thank you for your feedback and please feel free to reach out to us directly at the hotel if we can be of any further assistance.Kind RegardsDT Cheltenham

6/10 Okay

Sayantan

Liked: Amenities, property conditions & facilities
Quiet, in a secluded area, almost like a stay at a reserve. Food options could be more at breakfast for vegetarians. Service was good, Sarah at reception was the most lovely and helpful staff i had the pleasure to know. She made everything simple. Gym is good. Pool also decent. Bar food was great, particularly caesar salad! Might come back again.
Stayed 2 nights in Dec 2023

6/10 Okay

Craig

Stayed 1 night in Dec 2023

10/10 Excellent

Shawali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, comfortable room, free parking, friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023

8/10 Good

Mike

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good service, quick checkin, room clean and spacious with comfortable bed only down side for us was noisy neighbours on both nights, ladies party on the Friday, drunken lads on the Saturday.
Stayed 2 nights in Nov 2023

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities
Convenient, facilities were great, however would have liked the gym to be open earlier
Stayed 1 night in Nov 2023

8/10 Good

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
I got what I wanted. A clean well laid comfortable room for one night. No ther facilities used.
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay but it was very nice. Room was lovely, super clean and comfortable. The staff were so polite and friendly - very welcoming. We will visit again for sure but for longer next time.
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Amenities
Absolutely beautiful hotel. Reception very welcoming and helpful. Our room was upgraded, so very spacious, extremely clean and comfortable. Just what you need away from your home. Lovely woodland view from our room. Just perfect all round. Would always stay at The Doubletree wherever I go now. Should be upgraded to a five star.
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service
Book a one stay here with my 16 year old. Booked it for the pool - it has a pool, jacuzzi, steam and sauna room. The facilities are ok, just a bit dated. We arrived early and was able to check in, I’d booked a deluxe twin room which stated it had a view. The room we were given was of a wall, I went to reception and explained I had paid for the deluxe room we were offered another room which was what we’d paid for. Breakfast was ok, everything you could ask for. Yea and coffee were serve yourself and the coffee from the machine wasn’t great.
Stayed 1 night in Oct 2023

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Secil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is very bad services very slow and bad we don’t like it
Stayed 2 nights in Oct 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Honest review
The room is small lacks air very noisy especially when you are on top of the bar area.
Stayed 1 night in Oct 2023

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, really nice spa too
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel would have liked to have time to use the spa. Plenty of parking. Wifi didn’t work at all whole stay. I questioned it in the evening and was told it was dodgy. When mentioned it at check out was told they could have reset it but won't know now if would have worked
Stayed 1 night in Oct 2023

6/10 Okay

STEVE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Freezing
Lovely hotel and we have stayed many times. It was an OK visit, however we were both freezing in the night as the temperature had dropped significantly and you kept the heating off. We slept in our coats
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Jon

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with extremely friendly and helpful staff. My wife and I both enjoyed our stay and will most definitely visit again.
Stayed 1 night in Oct 2023

6/10 Okay

brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok until needing a shower before our departure. There was no hot water in our room or the spa (we thought to use those showers in the spa instead but no luck).
Stayed 1 night in Oct 2023

6/10 Okay

declan

Business traveller
Disliked: Property conditions & facilities
Not great
Our room was very isolated from the main area. It was down two floors and a long walk from reception. When we checked into our room it was very cold. The heating wasn’t working. It felt damp and had a slight musty smell in it. They offered us a slightly better room across the corridor (no smell) but the heating didn’t work there either. Then we were offered heaters for the room (which we declined). Eventually we moved to a much nicer room in the main building. The TV didn’t work. The building needs to be upgraded. The windows are showing signs of their age and the place badly needs a power wash and painting…..The bar area is devoid of any character. On a positive note, the staff we friendly and helpful (all areas). We ate in the bar on the evening of our stay and the food was nice (burger and chips). Unfortunately, we won’t be returning…..
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel cleanliness is good , wifi bad can’t use our phones in the room at all. House keeping average, no one clean the room during 2 nights stayed. No one pick up the phone when we try to ring the reception desk from the room, to get a fresh and dry towels.
Stayed 2 nights in Sep 2023

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023