Exterior

Reviews of Holiday Inn Express Bristol - Filton, an IHG Hotel

3 out of 5
Holiday Inn Express Bristol - Filton, an IHG Hotel
New Road Bristol Parkway Business Park, Bristol, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 1002 reviews" "
Rating 8 - Good. 400 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited Food Options, Business Hotel, Staff Good
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 17 Apr 2024
Thanks for the review and feedback, George.All the best,Francesca

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Hi Jon, thanks for the amazing rating. We hope to see you again and All the best, Francesca - Hotel Operations Manager.

10/10 Excellent

Alexandros

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, clean rooms, great breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 11 Apr 2024
Thanks for the review, Alexandros.We're pleased to read that you enjoyed our team's efforts!All the very best,Francesca

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest holiday inn I’ve stayed in, fan could have been cleaned better because there was a lot of dust. Needed better coeliac friendly options
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 8 Apr 2024
Thanks for the lovely review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the very best,Francesca

8/10 Good

will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the review!All the best,Francesca

6/10 Okay

Beverley, Hertfordshire

Liked: Cleanliness
Nice pub opposite
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 20 Mar 2024
Thanks for the review, Beverley.All the very best,Francesca

10/10 Excellent

Geoffrey, Bournemouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice and clean hotel
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 1 Mar 2024
Thanks for the review and feedback, Geoffrey!All the very best,Francesca

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be a little later served maybe until 11am. We stayed on weekend and stopped seeing breakfast at 10am which is early especially in comparison to other hotels. But a good hotel good location and ways accessible. Would stay again
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review, Richard.We're pleased to hear that you had a good stay!All the very best,Francesca

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant surprise how good the service was.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the 5/5 rating, Lloyd.All the best, Francesca -

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and good breakfast
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
We appreciate your kind words, Kathryn.All the best, Francesca -

10/10 Excellent

Louise

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review and feedback, Louise.All the best,Francesca

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review,All the best,Francesca

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, property conditions & facilities
Affordable parking, pub restaurant adjacent and okay place to stay for a business trip. Breakfast wasnt great and unfortunately the staff in the breakfast area didnt have a good grip on English language.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 1 Feb 2024
Thanks for the review and feedback, Phil!We're pleased to hear that you enjoyed your stay.All the best,Jamie

10/10 Excellent

Nicola

Stayed 1 night in Jan 2024
Response from HOM on 22 Jan 2024
Thanks for the 10/10 rating, Nicola. We hope to welcome you back and All the best, Francesca - Hotel Operations Manager.

8/10 Good

Cho Lung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 22 Jan 2024
Cho Lung, thanks for the amazing rating. We hope to welcome you back and All the best, Francesca - Hotel Operations Manager.

8/10 Good

Siu Wah Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the review and feedback!All the best,Jamie

6/10 Okay

Josh

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 15 Jan 2024
Thanks for the review, JoshAll the best,Jamie

10/10 Excellent

Luqman

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 15 Jan 2024
Thanks for the review, LuqmanAll the best,Jamie

10/10 Excellent

Andrea

Liked: Amenities
Quit rooms
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for the review, Andrea!We appreciate it!All the best,Jamie

8/10 Good

Carlos

Stayed 1 night in Jan 2024

6/10 Okay

keith

Travelled with partner
Very average in all respects. No comment in the breakfast, we did not eat there.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Keith, thanks for your feedback.See you soon.Best wishes, Francesca

8/10 Good

Tomileyin David

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan 2024
Thank you for the review!All the best,Jamie

10/10 Excellent

Chirag

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location within easy reach of Bristol city centre, and onsite is walking distance pub and many restaurants opposite the dual carriageway, so lots of options for dinner. Also the included breakfast each morning is a definite plus!
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for the perfect rating, Chirag.Best wishes, Francesca

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had an excellent stay and the staff was amazing and lovely breakfast
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for your lovely review, Graham.Best wishes, Francesca

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for the 10/10 rating, Sean.Best wishes, Francesca

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a nice break. Would stay again
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for your lovely review, David.We hope to welcome you back again soon.Best wishes, Francesca

4/10 Poor

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
If buildings could speak, this one would be screaming 'Run Away'. Don't be fooled by the relative cheapness and proximity to Filton, this so called 'hotel' is in fact some sort of large scale psychological experiment about human suffering and gullibility," The sheets on the bed looked like they had enjoyed a long career in a particularly messy and degrading part of the adult film industry. If there is an opposite to memory foam (amnesia foam?) that is what the bed was made of. Unclean, Unsafe, Poor Maintenance
Response from Hotel Operations Manager on 8 Jan 2024
Adam, we appreciate your feedback.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Francesca

10/10 Excellent

Kudamuhandiramlage, Mobile

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely recommends. Staying was really good
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 5 Jan 2024
Thanks for your kind words.We're happy you had a fantastic time with us!Best wishes, Francesca-

10/10 Excellent

MR RYAN

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Jan 2024
Wow, 5/5! Thanks so much for your top marks, Mr Ryan,Best wishes, Francesca-

8/10 Good

MR

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
MR, thanks for the amazing rating. We hope to see you again and All the best, Jamie - Hotel Operations Manager.

6/10 Okay

Haranadh

Travelled with family
Stayed 5 nights in Dec 2023
Response from Hotel Operations Manager on 28 Dec 2023
We appreciate your review.All the best, Jamie -

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful staff. A wondeful stay!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Emily, we're grateful for the lovely feedback.All the best, Daniel -

10/10 Excellent

NATAYA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Natay, your lovely feedback is welcomed!All the best, Daniel -

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast not amazing but it's free and you don't seem to get that in any other hotels in the area!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for the review, Alison!We're pleased to hear you enjoyed your stay!All the best,Jamie

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for the review, All the best,Jamie

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thanks for the review!All the best,Jamie

8/10 Good

Julie

Travelled with partner
Liked: Amenities
We like staying here we feel very relaxed.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your feedback, Julie.All the best, Daniel -

8/10 Good

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 6 Dec 2023
Thanks for the review!All the best,Jamie

8/10 Good

Francesca

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 7 Dec 2023
Thanks for the review, Francesca!We appreciate you taking the time to do so!All the best,Jamie

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was very clean and the room was perfect and very quiet. All the staff including cleaners said good morning which was nice. Breakfast was great and lots of choices were available. Overall a good night.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thank you for the great review, Eric!We appreciate it and are pleased to hear that you found our location to be perfect and the team to be good!All the best,Jamie

10/10 Excellent

Naomi

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the 10/10 rating, Naomi.All the best, Daniel -

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 2023
Visiting family in Bristol. Room was great except the air con/ heating was not working. The staff were very quick to respond with a portable heater
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thank you for the review and feedback, Jon.We appreciate you taking the time to do so!Our team do their best to ensure you have a great stay.All the best,Jamie

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Good breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thanks for the review, We really appreciate and are so glad to hear that you liked our room and breakfast service! All the best,Jamie

8/10 Good

Ann

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean and breakfast was quite good.Quite quiet.
Stayed 4 nights in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thank you for your review, we greatly appreciate it! We're so pleased to hear that you liked our location and breakfast service! All the best,Jamie

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
Kevin, thanks for the glowing review. All the best, Daniel -

6/10 Okay

Alan

Travelled with family
Disliked: Amenities, property conditions & facilities
Convenient for the purpose of our visit but sadly the booking arrangements and checking in where chaotic and the breakfast organisation was decidedly problematical with various items on the hot buffet regularly running out and only one tea/coffee machine working. Also the heating in our room constantly shut itself off throughout stay.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thank you for the review, Alan.We really appreciate it, we're glad to see that our location was a good spot for the purpose of your trip.It's unfortunate to hear about the issues during your stay and shall take the feedback on board.All the best,Jamie

6/10 Okay

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thanks for the review, we really appreciate it!All the best,Jamie

6/10 Okay

Liz

Travelled with family
Good stay, clean rooms and bar but breakfast really let it down. Not enough seats, messy room and poor quality eggs and bacon. Toaster awful and so was coffee machine. Shame
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for the review, Liz.We're glad to hear that you enjoyed your stay as well as our clean rooms.We're sorry to hear that we missed the mark at breakfast time, we appreciate the notes provided and shall pass them on.All the best,Jamie

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I still think your check in form should give detail about paying for parking. And payment system and terms should not need to be given verbally.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for the review and feedback, James. We really appreciate it.All the best,Jamie

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
10 min walk to MOD AbbeyWood, Filton railway station and a few coffee shops, retail stores chain restaurants and supermarkets. 15-20 min walk to Bristol Parkway railway and the mainline trains. Functional and convenient with helpful staff.
Stayed 3 nights in Nov 2023
Response from Hotel Operations Manager on 20 Nov 2023
Thanks for the review and lovely feedback, Barbara!We really appreciate it!All the very best,Jamie