Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jul-2015
Lovely hotel, clean, quiet, comfortable. Close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveller from qatar

City centre hotel

Posted 01-Jul-2015
Good chain hotel close to shopping in Cabot Circus. Food also good quality both in the evening and for breakfast. Room adequate - has everything you need, although a/c was a little noisy and the bed too soft for me. Overall though I would book to stay here again as the location is superb!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located with convenient NCP facility

Posted 08-Jun-2015
Uneventful stay. ..no problems with very courteous and helpful staff
1 out of 5
by A verified traveller from Shropshire

Poor service and requests ignored.

Posted 01-Jun-2015
Pros: Very little
Cons: Providing the services requested. Paying for a quality brand and receiving poor service is unscceptable
Having requested a room with a bath and an early check in Four months in advance it was not anticipated that neither request would be granted. Poor reception service, man smoking a joint outside the hotel entrance. General quality of service very poor.
4 out of 5
Recommended
for Getaway With Friends
by Oddbjoern from Larvik

Bra hotell i BRISTOL

Posted 27-May-2015 on Hotels
Sentralt beliggende hotell, rent og pent. En del bråk i gangene fredags- og lørdagskveld. God frokost.
5 out of 5
Recommended
for Business Travellers
by MICHAEL C C from Hong Kong

Comfort Location to Explore Bristol

Posted 25-May-2015 on Hotels
Value for money
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 21-May-2015 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2015
Ok. Frukostpersonalen osäkra och vimsiga. Trevlig reception. Syntes väl var städerskan putsat. Städpersonal satt i korridoren och fyllde på tvål i små behållare från en stor. Om detta görs så inte inför gäster.
5 out of 5
Recommended
for Couples
by Vanessa from London

Spacious room, good customer service

Posted 06-May-2015 on Hotels
My boyfriend and I spent one night in the hotel over the bank holiday. The room was very spacious and the bathroom was also a good size. We enquired about late check-out and were told that we could stay until 12.30pm free of charge (normally check out is 11am), £10 per hour thereafter, which is very reasonable. The next day we left our luggage at the hotel which was no problem and easily retrieved later. Staff were very friendly. The hotel is in a good, central location, however it is a bit further away from Clifton if you plan on spending some time there. That being said, it is still within walking distance and we walked there in about half an hour. I do feel that £180 for the room is a bit steep, but we were lucky to have booked at a reduced rate. Overall I would recommend the hotel.
3 out of 5
Recommended
for Couples
by A verified traveller

Unhelpful & Unpleasant

Posted 05-May-2015 on Hotels
Unimpressed overall. Unhelpful and uninformed staff in all areas of hotel. No hotel services directory or local information. Not a good breakfast. Definitely Last Resort choice if ever again