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Reviews of Extended Stay America Suites - Bristol

2.5 out of 5
Extended Stay America Suites - Bristol
134 Salem Drive, Bristol, VA

Reviews

6.8
Rating 10 - Excellent. 242 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 213 out of 1001 reviews" "
Rating 4 - Poor. 129 out of 1001 reviews" "
Rating 2 - Terrible. 126 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kendall

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was incredibly dirty. I am not sure who is leaving reviews that believe that this is an acceptable place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Kendall, Thank you for taking the time to share your review. We sincerely apologize for the cleanliness issues you experienced during your visit. Our priority is providing a clean and comfortable environment, and we regret failing to meet your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust with a more satisfactory experience in the future.Sincerely,Hotel Management

4/10 Poor

bonnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Marie

Travelled with pets, Travelled with group
Disliked: Amenities, property conditions & facilities
There literally was a guy with swords ninja style outside the room. Also sevral cars with broken windows. Room was clean but in poor shape. For a 240 dollar room, id expect much better
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

10/10 Excellent

Tammy Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and clean. It was great amminties. I enjoy staying here.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Tammy, Thank you for your positive review of Extended Stay America! We're thrilled you found our property very nice and clean and enjoyed our amenities. It's lovely to know that you had a great stay with us, and we look forward to welcoming you back again soon.Sincerely,Hotel Management

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a bunch of loud disrespectful nasty people staying there now. They yell and mess with other guests. There is never any parking unless u move to get a spot real fast during the day. All u smell inside and out is weed bc people don't realize the vents recirculate. It's terrible now
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Nicole, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rates of the rooms, and that some are efficiency's. But wat i didnt like is the check-in check rules.
Stayed 1 night in Mar 2024

6/10 Okay

DANIEL

Stayed 1 night in Feb 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again another crappy night. I knew i should have left. But did not. I got woke up to the bathroom ceiling pouring water at 4am. Finally got moved to another room around 5am only got a 10$ discount for tonight for that even tho when i got moved to the new room the 2nd bed was filthy and the girl working the desk as a fill in Miranda was adamant to put me in one of her rooms 2 floors up and assured me it was really clean. However it was NOT. The 2nd bed was completely dirty all pillowcases on both beds had makeup boogers and whatever else on them and towels and washcloths were nasty and just thrown on the shelf. The room has a bad odor. After this i will not be back bc I'm tired of having to clean a room and change out everything and can't even get a free night or discount. Only a sorry. I have been staying here for weeks at a time for about a year now and not once got a free night or decent discount for all this aggravating. So again, i will not be back ever again. Not too mention all the trashy loud people smoking weed inside and out and it comes thru the vents and gives me migraines. I'm tired of it. It saddens me very much bc i used to love it here when it was peaceful and clean. But not anymore.
Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Nicole, We are sincerely sorry for the multiple issues you faced during your recent stay. Your experience is unacceptable and falls short of our standards. We appreciate you bringing these matters to our attention, and we will be addressing them to prevent similar occurrences in the future. Your loyalty is valued, and we deeply regret the inconvenience you've endured. Please allow us the opportunity to make things right. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

8/10 Good

Nicole

Disliked: Amenities
I used to love staying here bc it was quiet and clean. Now the rooms smell horrible and my spray won't even fix that. It's very noisy as they rent to alot of trashy drug heads you always smell weed inside and out the floors are filthy along with the towels. And I'm pretty positive someone came in my room 2x while i was gone bc things were different when i returned. I don't feel safe here or feel beds are sanitary. My last stay the other bed was nasty with stains matching from comforter to bottom sheet and horrible smelling in the entire room. It's changed very quickly and housekeeping half do their jobs if that and are not friendly nor is the day staff other than the new lady Sandra with the gray hair. The other Sandra with dark hair is only nice if another employee is listening. One day they have coffee all day and night next day it stops at 9am. There's never any cookware or dishes which defeats having A stovetop. Never any appliances available. It's horrible now. I won't be staying here ever again and it saddens me bc I've stayed here over a year now. But it's now completely different. Nothing feels secure and heat doesn't work right half the doors gave big cracks where the seal is my last room was leaking water from the loud weed smokers above me. It's just terrible now
Stayed 1 night in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Nicole, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. While we realize that no explanation of these issues can change your recent experience, please rest assured that we will take the necessary steps to prevent such problems from occurring in the future. We apologize once again for any inconvenience caused, and we are determined to improve our services and facilities to provide a better experience for all our guests.Sincerely,Hotel Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs. Stayed one night.
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and wil be back
Stayed 1 night in Jan 2024

8/10 Good

Danielle, Bluff City

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Priced well, clean, and friendly front desk help. They also did not charge a deposit for being local when I paid with a card.
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Danielle, Thank you for staying at Extended Stay America and sharing your wonderful experience. We're delighted you found our pricing reasonable, appreciated the cleanliness, and received friendly service from our front desk team. We strive to provide a comfortable and accommodating stay for all our guests. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management

10/10 Excellent

Tammy Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Tammy Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Maria Criselda

Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Dec 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Glenda

Stayed 3 nights in Dec 2023

2/10 Terrible

brittany

Stayed 1 night in Dec 2023

2/10 Terrible

Chad

Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Stayed 1 night in Nov 2023

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Brandon

Stayed 1 night in Oct 2023

6/10 Okay

Sierra

Disliked: Property conditions & facilities
We did an early check in and when we got into the room it hadn’t been cleaned yet, the staff was prompt to get us a different room and all was fine. I liked how the rooms had a regular fridge and working stove and microwave. Didn’t like how run down the actual building was, mostly cosmetic
Stayed 2 nights in Oct 2023
Response from Hotel Management on 20 Dec 2023
Dear Sierra, We apologize for the inconvenience during your early check-in but are glad our staff promptly addressed the situation, providing you with a satisfactory alternative. It's pleasing to hear you appreciated the amenities in the room, such as the regular fridge, working stove, and microwave. We understand your concern about the building's cosmetic condition and assure you that we take your feedback seriously. We're continuously working to improve our facilities and appreciate your insights. Thank you for choosing us, and we hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Very clean and welcoming place for a budget hotel. I would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Dec 2023
Dear Ashley, We're thrilled you had a positive experience at Extended Stay America! Your appreciation for the cleanliness and welcoming atmosphere is truly rewarding. We're grateful for your kind words and look forward to hosting you again in the future. Thank you for choosing us for your stay, and we can't wait to welcome you back!Sincerely,Hotel Management

10/10 Excellent

KR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it has a stove, sink, and fridge works well with our needs. Clean, beds aren’t hard as a rock.
Stayed 1 night in Oct 2023

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Rooms were dated, but clean. Comfortable bed and a good nights sleep. No issue whatsoever for the price paid. The exterior signage from the highway was poorly lit. Hallways and outer areas were worn and elevator was filthy.
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Dec 2023
Dear Mark, We appreciate your feedback and are pleased to hear you slept well in our clean and comfortable rooms. Your understanding of the value of the price paid is important to us. We'll take note of your observations on the exterior signage and facility areas to ensure a more enjoyable experience in the future. Thank you for choosing us, and we hope to welcome you back for another positive stay.Sincerely,Hotel Management

10/10 Excellent

Anglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay for the money
Our experience at this hotel was good. The grounds and room was very clean. No road traffic at all as it sits on top of a hill. We were in town for Country Thunder. It was only 13 miles from the motor speedway which was convenient. The exit this hotel sits off of has tons of places to eat which is a plus.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 20 Dec 2023
Dear Anglia, We're delighted to hear about your positive experience at Extended Stay America! It's fantastic that you found the grounds and room to be very clean, and the quiet hilltop location added to your satisfaction. We're glad our proximity to the motor speedway and the variety of dining options nearby contributed to a convenient and enjoyable stay. Thank you for choosing us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was efficient
Stayed 1 night in Sep 2023

2/10 Terrible

Nick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach in room, first room we were given still had people’s stuff in it
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Dec 2023
Dear Nick, We sincerely apologize for the unacceptable experience during your stay. Finding another guest's belongings in your initial room and the cleanliness issues do not reflect our standards. Our team takes this seriously, and immediate steps will be taken to address and rectify these issues. Please know that we are committed to ensuring our guests a clean, comfortable, and hassle-free environment. If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the quality stay you deserve. Your feedback is invaluable as we work to enhance our services.Sincerely,Hotel Management

10/10 Excellent

Sara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was being amazing. They went above and beyond for myself and husband and our three dogs. The housekeeping staff was extremely nice and friendly. They also went above and beyond for us. The front desk staff were amazing as well. This hotel was so clean and the staff are helpful and will do everything they can to help, even in emergency situations like we we're in. I will recommend this hotel all day to everyone
Stayed 1 night in Sep 2023

8/10 Good

Pooja

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Marie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Sep 2023

6/10 Okay

Julie

Travelled with family
Stayed 2 nights in Sep 2023

4/10 Poor

ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a place to stay
Check in was fine, floor needed to be cleaned, shower was slippery and had sand in it , room smelled of Marijuana, we ordered food and used the ironing board and bed for table and chairs, bed was comfortable, near stores,restaurants gas stations. People there are friendly. Although I wouldn't stay there again , doesn't mean you shouldn't, I have higher expectations of how a hotel should be.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 20 Dec 2023
Dear Ronald, Thank you for sharing details of your experience. We appreciate your positive comments about the friendly people and convenient location. However, we sincerely apologize for the cleanliness issues and any inconveniences you encountered during your stay. Your feedback is valuable, and we will address the areas of concern to enhance our overall guest experience. We understand and respect your expectations, and we hope you reconsider in the future, allowing us another opportunity to provide you with an improved and more satisfying stay. Sincerely,Hotel Management

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Very nice and clean hotel. Lots of restaurants near by. Also close to Bristol Motor Speedway
Stayed 2 nights in Sep 2023
Response from Hotel Management on 20 Dec 2023
Dear Andrew, We're delighted that you found Extended Stay America a very nice and clean hotel. It's great that our location near numerous restaurants and proximity to Bristol Motor Speedway added to your positive experience. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

8/10 Good

Stevie

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

GARY

Travelled with group
Stayed 2 nights in Sep 2023

8/10 Good

Betty

Travelled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Brian K

Liked: Cleanliness, staff & service, property conditions & facilities
At registration, they were very nice and accommodating. The grounds were very clean and the room was also. Would recommend it to anyone.
Stayed 1 night in Sep 2023
Response from Hotel Management on 20 Dec 2023
Dear Brian K, We're thrilled to hear about your positive experience at Extended Stay America! It's fantastic that you found our staff accommodating, the grounds clean, and the room well-maintained. Thank you for recommending us. We appreciate your kind words and hope to welcome you back for another delightful stay.Sincerely,Hotel Management

4/10 Poor

Scott

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The pool

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Awesome value!
Our room was great! It was clean and comfortable! The only downside is that the “free breakfast” was a granola bar!
Stayed 1 night in Sep 2023

8/10 Good

Troy

Travelled with partner
Liked: Staff & service
Stayed during holiday weekend so there weren’t a ton of options but this one was priced well and seemed nice in photos. Staff was very nice. When I walked out after checking in, a woman told me not to stay there, it looked as though she maybe has been evicted and all her belongings were in bags piled in a truck. Anyway, we continued to the back building to our room. As we walked up the stairs, we noticed the piles of trash and cigarette ashes in the corners. The first step at the landing in most floors were rotting away as well, we could see through them but they were still solid feeling. There was a dirty towel on the back of the bathroom door, and the bed only had what I would describe a sheet as a blanket. The rest is the run was clean though. We did request another blanket and thankfully got an actual comforter. The breakfast was just packaged granola and muffins and coffee. The stay was fine for being a holiday and the staff was great but there were definitely things to mention.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 20 Dec 2023
Dear Troy, We appreciate your detailed feedback and are pleased that you found Extended Stay America reasonably priced with a welcoming staff. We apologize for any inconvenience you encountered and assure you that we take your comments seriously. We value your insights and will address the issues you raised to enhance our overall guest experience. Thank you for choosing us during the holiday weekend, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
had mini kitchen in room. property is located on top of hill
Stayed 1 night in Aug 2023
Response from Hotel Management on 20 Dec 2023
Dear James, We're delighted you enjoyed the convenience of having a mini kitchen in your room. Additionally, we're pleased to hear that the location of the property on top of a hill contributed to your stay. We appreciate your feedback and hope you had a comfortable and enjoyable experience. If your travels bring you back to the area, we look forward to hosting you again for another positive stay. Thank you for choosing us!Sincerely,Hotel Management

2/10 Terrible

Angela

Stayed 7 nights in Aug 2023

10/10 Excellent

Princess

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The location was very convenient and the staff was friendly!
Stayed 1 night in Aug 2023

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023