View from room
Check availability

Reviews of Oaks Brisbane on Felix Suites

4 out of 5
Oaks Brisbane on Felix Suites
26 Felix Street, Brisbane, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 948 out of 1962 reviews" "
Rating 8 - Good. 735 out of 1962 reviews" "
Rating 6 - Okay. 179 out of 1962 reviews" "
Rating 4 - Poor. 61 out of 1962 reviews" "
Rating 2 - Terrible. 39 out of 1962 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Carl

Liked: Cleanliness
Why can you not leave any milk with your tea and coffee facilities. Would cost as little as 20 cents.
Stayed 1 night in Apr 2024

8/10 Good

Lorraine

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Will stay again. Good price and location.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear LorraineThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with river and bridge views. 25m lap pool. RM73 was so quiet too. Booked 1 room but they provided a 2 bedder with a separate lounge room. They lock the second rm from use. Kitchen apppinted with crockery. Would stay hwre again at the right price
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Nice property. Parking is onsite but not suitable for larger cars as the access ramps are very tight.
Stayed 2 nights in Feb 2024
Response from Hotel manager on 10 Apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning shower and curtains have been addressed and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have done the necessary maintenance.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very handy for transport on City Cat to Suncorp Stadium. Great having spa/pool and sauna to relax
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Apr 2024
Dear Tanya,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate yo feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Jeni

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and amenity.
Stayed 1 night in Dec 2023

2/10 Terrible

Johan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Absolute shocking!!! Mould in the bathroom, Unresponsive left us unable to leave the parking garage. Would never stay with this outdated, overcharged, useless place again.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Liked: Cleanliness
Brisbane NYE
Very plain Jane furnishings. Only one tv in lounge Lovely kitchen Nice balcony with cheap furniture. Bedrooms are nice with bonus ac
Stayed 3 nights in Dec 2023

6/10 Okay

Ahmed

View is amazing, in the heart of the city but the building is quiet old, and units are same with old and dirty couches, beds are not bad and units smells are not good.
Stayed 3 nights in Dec 2023

6/10 Okay

Chris

Travelled with family and small children
View excellent.
Stayed 4 nights in Dec 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing Christmas stay
Not a nice property for a family holiday. Location was ok, but other than that, property felt like a budget hotel. apartment was dated, corridor on our floor was smelly and our apartment itself was very clean and was dusty. The kitchen was not well equipped, there was a smart tv but not connected to TV.. wouldn’t be staying here again for sure.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, room comfort
Loved the 1 bed apartment
Great location, we had a beautiful 1 bed apartment with comfy bed and river views. Parking onsite, great sushi downstairs and a market + BWS. Pool and spa were lovely and well equiped gym. Will be back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Donnapa

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. The only issue is parking. Thought it was included but was actually $39/day and is super tight (so don’t bring your Land Cruiser).
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the view of the river. It was more spacious than expected. Elevators were really quick. Staff were friendly. Would definitely stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

P. Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable unit. Kitchen was sufficiently equipped. Very pleasant Front Desk staff. Nice sauna, but hot tub temperature was only warm.
Stayed 3 nights in Nov 2023

6/10 Okay

Wesley

Stayed 4 nights in Nov 2023

4/10 Poor

Neil

Disliked: Cleanliness, room comfort
Not recommended
First impression was not great then it got worse. One of the receptionists was being told off was we waited. The room was poor the carpet needed replacing, sink tap was not attached to the work surface. Nice cooker but only 1 pan, rang reception but after 30 minutes nothing. So we checked out
Stayed 2 nights in Oct 2023

6/10 Okay

Pam

Liked: Cleanliness
Reliable choice maybe tiring
Whilst property is in a great location and quiet it’s getting tired and could definitely do with a refresh. Simple things like adding black out curtains to bedrooms and lightening up living areas. Furniture was very 1980’s. Staff were very attentive.
Stayed 2 nights in Oct 2023

8/10 Good

Phil

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

6/10 Okay

sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A good apartment and late check out, but the room had strange smells to it the main hot plate didn’t work and the spa was out of order, which was one of the reasons for booking that particular hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed in a three bedroom apartment with our three children and it was honestly the largest apartment we have ever stayed in! Well equipped and a beautiful view with two balconies. Only downside was the parking, we don’t have an overly large car, but still managed to scrape the wheels in a very tight corner. Also difficult to get in and out of the parking garage (two different entrances - a bit confusing even as previous Brisbane locals who know the streets well!)
Stayed 1 night in Oct 2023

4/10 Poor

Jon

Stayed 3 nights in Sep 2023

6/10 Okay

Tracy

Stayed 1 night in Sep 2023

10/10 Excellent

Riza

Stayed 1 night in Sep 2023

8/10 Good

Claire, Woombye

Liked: Cleanliness, property conditions & facilities
Great location and lovely staff. The rooms were clean and had enough bedding. Fabulous view. The lift is ridiculously slow. Can take 15 to 20 minutes to get up or down to your floor. The upper floors particularly slow. Always one lift of 3 broken down.
Stayed 1 night in Sep 2023
Response from Senior Guest Service Agent on 15 Sept 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for your patience during our lift modernisation upgrades and thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Elaine

Stayed 1 night in Sep 2023
Response from Senior Guest Service Agent on 15 Sept 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Senior Guest Service Agent on 15 Sept 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Awesome location!
Stayed 5 nights in Aug 2023
Response from Senior Guest Service Agent on 15 Sept 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Oaks Brisbane on Felix Suites

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, room comfort
Great location but room was lacking
Location was great and view of the river was fantastic. Hallways were extremely smelly. Room was tired. Was given wrong room on check-in. Was charged credit card surcharge even though didn't pay by credit account. Little things like one remote control each for two televisions and airconditioners make the difference between a nice stay and a forgettable one.
Stayed 2 nights in Aug 2023
Response from Senior Guest Service Agent on 15 Sept 2023
Thank you for your feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Brisbane on Felix Suites

10/10 Excellent

Stephen, Brisbane City

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly, and very accommodating of any special requests. Venue is half residents, half hotel, so it's quiet, secured and a safe place to stay
Stayed 2 nights in Jul 2023
Response from Jessica on 27 Jul 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

6/10 Okay

Tim, REDLAND BAY

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
We have stayed here several times before and it has always been good. Reception service was good. The view (we were up on the high floors) was brilliant. The only downside on this visit was the room heaters - when there was no sun to help warm the room the heaters were either malfunctioning or had max temp locks on them. Regardless of switching to heat mode and adjusting the temp, the room remained cold. Only downside to a great place.
Stayed 3 nights in Jun 2023
Response from Jessica on 16 Jul 2023
Please accept our sincere apologies that we did not meet our high standards during your recent stay. Rest assured that your comments have been shared with the Front Office team and action has been taken to ensure these issues are corrected moving forward.

8/10 Good

Linda

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Jessica on 11 Jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 Good

Rianha

Travelled with partner
Liked: Cleanliness, amenities
Staff was friendly and helpful.
Stayed 4 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Views views views , easy walk to anywhere
Stayed 2 nights in Jul 2023
Response from Jessica on 4 Jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

4/10 Poor

Phillip

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1 of the 3 lifts was out for upgrade. Long wait times. Surely they would limit guest numbers. Wifi was so slow. Prefer to pay for a faster service. Wotif description didn't match the apartment. Disappointing.
Stayed 2 nights in Jun 2023
Response from Jessica on 1 Jul 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 Good

Sam

Stayed 3 nights in Jun 2023
Response from Jessica on 18 Jun 2023
Thank you for your review, we appreciate your kind rating.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Fantastic apartment for group exploring Brisbane
Very spacious 2 bed apartment with amazing views of river. Great location to explore Brisbane from with easy access to trains, river ferries, restaurants & shopping. Beds were comfortable & bathrooms clean but a bit tired.
Stayed 3 nights in Jun 2023
Response from Jessica on 8 Jun 2023
Thank you for your valuable feedback. We really appreciate your positive comments and the team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 Good

Daorong

Stayed 2 nights in May 2023
Response from Jessica on 4 Jun 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Happy with our stay, can walk to pretty much everything if you're an active person.
Stayed 1 night in May 2023
Response from Jessica on 16 May 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness
Close to city centre and eateries.
Stayed 4 nights in Apr 2023
Response from Jessica on 10 May 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the location of our building. Thank you once again for your valuable feedback.

4/10 Poor

Leonie

Stayed 3 nights in Apr 2023
Response from Jessica on 11 May 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Thank you for your feedback.

8/10 Good

Zane

Stayed 2 nights in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay at Oaks on Felix. 1 bed apt was large, view was great and easy access to most locations. Hotel was pretty quiet for the cbd. Only suggestion, ensure you get a printed copy of your checkout paid invoice, we had another guests dinner and drinks charged to our room, hotel staff acted quickly and resolved immediately,
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 17 Apr 2023
Hi Lisa, thank you for your feedback.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
There was an annoying buzz when others were using water, presumably from higher floors. A part from that was good value for money
Stayed 3 nights in Mar 2023
Response from Hotel Manager on 17 Apr 2023
Thank you for your feedback, John.

6/10 Okay

karen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property needs a good clean. Marked carpets. Hair in bathroom. Dust in cupboards and wardrobe. Too many uncomfortable reminders that others had been there prior. We also had trouble with our parking with constant threats of being towed away despite declaration and payment at reception.
Stayed 3 nights in Mar 2023
Response from Hotel Manager on 17 Apr 2023
Thank you, Karen, for your feedback.We have addressed all your concerns, please do not hesitate to contact us directly for any further assistance.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked a king bed and was initially given a queen. After some discussion, the second room in the apartment was opened and a king sized bed given. Good location to the water front.
Stayed 3 nights in Feb 2023
Response from Hotel Manager on 17 Apr 2023
Thank you for your feedback.

10/10 Excellent

Malcolm

Stayed 1 night in Feb 2023
Response from Hotel Manager on 17 Apr 2023
Thank you for your feedback.

10/10 Excellent

michelle

Stayed 8 nights in Feb 2023