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Reviews of Leonardo Hotel Brighton - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Brighton - Formerly Jurys Inn
101 Stroudley Road, Brighton, England

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

humayra

Stayed 1 night in Apr 2024
Response from Ilenia Cilione on 14 Apr 2024
Dear HumayraThank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsIlenia Cilione Duty Manager

10/10 Excellent

Tracey An Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ilenia Cilione on 10 Apr 2024
Dear Tracey and SteveThank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ilenia Cilione on 9 Apr 2024
Dear Adrian Thank you for sharing your feedback with us! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Ilenia Cilione Duty Manager

4/10 Poor

Vaibhav

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The only thing perfect about the property was its location.
Stayed 2 nights in Apr 2024
Response from The Leonardo Hotel Brighton on 8 Apr 2024
Dear Vaibhav,Thank you for taking the time to share your feedback with us. I was disappointed to read your comment and I have tried calling you to discuss it further. I have left details of how to reach us on your voicemail so please do get in touch. Our aim is to ensure that all our guests receive the same level of service and we always appreciate feedback, even if it's negative, so that we can use it to improve in areas where there are shortfalls. I look forward to hearing from you.With kind regardsFionaDuty Manager

8/10 Good

Jake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a cool walk down to the sea side. Make sure the kids bring scooters as it's a 15-20 mins walk down to the sea front (and up hill on way back). Avoid the Brighton game too if you're in a family group Car park handy, however you pay extra if it's past 12pm on check put day. Hotel is great. The best breakfast we had!! Check out is 11am too which is handy
Stayed 1 night in Apr 2024
Response from The Leonardo Hotel Brighton on 7 Apr 2024
Dear Jake, Thank you for taking the time to share your feedback and for your lovely comments. We are delighted that you enjoyed your stay and hope to see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, professional staff. Very accommodating!
Stayed 4 nights in Mar 2024
Response from Ilenia Cilione on 6 Apr 2024
Dear Jamie, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Ilenia Cilione Duty Manager

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly friendly, the hotel was clean and today and about 15 minute walk to the beach through the quirky streets and lanes. Definitely going to stay here again. Breakfast buffet was decent too
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 2 Apr 2024
Dear Simon, Thank you for your great review of our hotel and the lovely comments about the Team.We are delighted that you enjoyed your stay and hope to see you again soon.With best wishesThe Leonardo Hotel Brighton Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This location was located near the train station and walkable to all areas.
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Brighton on 2 Apr 2024
Dear Mary,Thank you for your great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Always enjoy our stay and the staff are fantastic although this time the room was a little disappointing. 2 large stains on the carpet
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Brighton on 2 Apr 2024
Dear Kerry, Thank you for sharing your feedback with us. We are sorry to read that you had stains on the carpet. Unfortunately this does happen and we do call in professional carpet cleaners if we are unable to clean the carpet ourselves. I have noted which room you were in so that we can see if we can rectify this when they are next in.We are delighted, however, that you enjoyed your stay and hope to see you again soon.With kind regardsFionaDuty Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 1 Apr 2024
Dear Kevin, Thank you for taking the time to share your feedback.We are delighted that you enjoyed your stay an look forward to welcoming you back very soon. With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Comfortable beds, very quiet and slept well. Only thing missing was a vanity kit and some body cream. Yummimy breakfast too.
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 1 Apr 2024
Dear Agnieszka,Thank you for taking the time to share your feedback about our hotel.We are pleased you enjoyed your stay and hope to welcome you back very soon.With kind regards.Fiona

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, and good price
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 1 Apr 2024
Dear Virginia, Thank you for your great review of our hotel.We are pleased that you enjoyed your stay and hope to welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel in a good location to access all Brighton has to offer. 10-15 minutes walk to the seafront and 10 minutes to the start of the North Laines. Having the station car park opposite is really useful given the limited parking in Brighton streets and the very expensive city centre car parks. Staff all very friendly, room was ok - nothing wrong but for a superior it wasn't anything special. Bath was a good length but the shallowest one I've ever seen. Bed very comfortable. Breakfast was good - just steer clear of the congealed scrambled eggs and the fried eggs you could have used for a hockey puck!!! Good selection of everything else though. Stayed here a number of times as it's reasonable for Brighton and the location makes it easy to get to and from rather than a city centre hotel or B&B and it's so close the the centre of things anyway.
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 26 Mar 2024
Dear Laurence, Thank you very much for your lovely review of our hotel. We are delighted that you enjoy staying with us and look forward to welcoming you back again soon. With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

mark

Travelled with partner
Close to the north lanes and all its independent small bars and shops
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 26 Mar 2024
Dear Mark, Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back to the hotel very soon.With kind regardsThe Leonardo Hotel Brighton Team

2/10 Terrible

Alison

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Brighton on 7 Apr 2024
Dear Alison, Thank you for taking the time to review the hotel you stayed in while you were in Brighton.However, you stayed at our sister property on the sea front and cancelled your booking with us as you had boked us in error. We did not charge you.Did you get your refund from Expedia? I look forward to hearing from you.With kind regardsFionaDuty Manager

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Brighton on 26 Mar 2024
Dear Vanessa,Thank you for taking the time to review our hotel.We are so pleased that you enjoyed your stay and hope that we see you again soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 5 mins walk to the station and to the taxi rank... Comfortable, clean
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 25 Mar 2024
Dear Chris, Thank for for your lovely feedback about our hotel.We are delighted that you enjoyed your stay and hope to welcome you back very soon.]With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Convenient for the station and travel . Fairly well kept.Clean. Bathroom tired with mildew around bath and tiles which made it look scruffy.
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Brighton on 25 Mar 2024
Dear Caroline, Thank for for your lovely feedback about our hotel.We are delighted that you enjoyed your stay and hope to welcome you back very soon.]With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk from the station & 20 mins to the beach. Fast check in & they let us store our bags as we got to the hotel hours before check in ,so we could go out for the day.would book here again.
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 25 Mar 2024
Dear Michelle, Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Kind Regards, Ilenia CilioneDuty Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 14 Apr 2024
Dear Nicola, Thank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,Ilenia Cilione Duty Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved It
Stayed 2 nights in Mar 2024
Response from Ilenia Cilione on 24 Mar 2024
Dear JoshuaThank you for giving us this amazing score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location . Nice and quiet away from main town however still close enough to be able to walk to and from . Eat there for the first time this stay . Food was fantastic .
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 19 Mar 2024
Dear AngelaThank you so much for sharing this lovely review with us! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 Excellent

Supradya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front was ready helpf. Though didn’t know the benefit of the VIP - gold access, but after they learned it, they gave us free breakfast and room upgrade rightaway
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 19 Mar 2024
Dear SupradyaThank you for taking the time to share your feedback with us and for giving us this amazing score! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent parking close by. QR code at reception for hotel guests to use station parking. Within walking distance of Brighton facilities
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 12 Mar 2024
Dear Jennifer Thank you for taking the time to share your feedback with us! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 Good

Allen

Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Brighton on 1 Apr 2024
Dear Allen,Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay and hope to welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ilenia Cilione on 12 Mar 2024
Dear Jennifer Thank you for giving us this amazing score! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel. It was modern, had a lovely reception area, great breakfast and quiet, comfy rooms. Would stay again for sure.
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 12 Mar 2024
Dear LauraThank you for giving us this amazing score! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Ilenia Cilione on 12 Mar 2024
Dear Stephen Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

8/10 Good

Anita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Had a good stay
Stayed 1 night in Mar 2024
Response from Ilenia Cilione on 12 Mar 2024
Dear Anita Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.Sincerely,Ilenia Cilione Duty Manager

10/10 Excellent

Katherine m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Brighton Hotel Team on 3 Mar 2024
Dear Katherine, Thank you for your great review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you back in the future.With best wishesThe Leonardo Hotel Brighton Team

6/10 Okay

Richard

Adequate and value for money. Very friendly and helpful staff.
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 1 Mar 2024
Dear RichardThank you for taking the time to share your feedback with us. We are delighted that you enjoyed your stay and hope that we will welcome you back very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay yesterday. Nothing to complain about, all the staff were lovely - The bed was incredibly comfortable, had the most wonderful nights sleep, have been using Air B&B previously when staying over in Brighton but the Leonardo is WAY better value and the station car park is right opposite to front door - SO convenient. Dhalia on reception and Josh in the breakfast area were great fun and really helpful. I would highly recommend this hotel and I have stayed in hundreds - will def be using this on again!
Stayed 1 night in Feb 2024
Response from The Brighton Hotel Team on 1 Mar 2024
Dear James,Thank you for your great review of our hotel,We are delighted that you enjoyed your stay and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 26 Feb 2024
Dear DavidThank you very much for choosing to stay with us while you were here in Brighton and a big thank you for your great review. We are so please that you enjoyed your stay with us and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with all you need and only a short 10 min walk to the beach x
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 26 Feb 2024
Dear Angela,Thank you very much for choosing to stay with us while you were here in Brighton and a big thank you for your great review. We are so please that you enjoyed your stay with us and hope to welcome you back again very soon.With kind regardsThe Leonardo Hotel Brighton Team

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, staff & service
Modern in communal areas but bedrooms and bathrooms in particular need a refurb. The bedrooms smell musty and the sofa beds are uncomfortable. Breakfast good, but other dining is not so good. Check in was slow.
Stayed 1 night in Feb 2024
Response from The Brighton Hotel Team on 24 Feb 2024
Dear Lindsay,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
The good: staff, room, bed very comfortable, excellent sheets and mattress topper, shower good, free disabled parking in “Station Car Park” although Alcoa App pretty dreadful), good coffee and tea making in room, good although heavy hairdryer. The bad:Bathroom cold, toilet tissue cheap, very small sheet size, loo flushed slowly, room designer should be slowly garrotted for including essentially no flat surfaces for toiletries, brushes etc., the lack of legal right to drop off luggage at hotel before parking is awkward, very much so for disabled people, crazy that Hotel booking doesn’t tell you to have an Alcoa App before arriving is intending to park.
Stayed 1 night in Feb 2024
Response from The Brighton Hotel Team on 24 Feb 2024
Dear John, Thank you for taking the time to share your feedback with us. We are sorry to read that certain aspects of your stay did not meet your expectations. Your comments are very much appreciated because they enable us to establish where improvements need to be made.We hope that we will have the opportunity to welcome you back in the future.With best wishesThe Leonardo Hotel Brighton Team

10/10 Excellent

Nazia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful spacious open lounge. Football table was a bonus for the kids although there was no ball to play with on the last day and receptionist didn’t have any spare. The lady with long black hair could try to be a bit more friendlier to guests during breakfast instead of making faces and giving bad attitude to show her disappointment.
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 20 Feb 2024
Dear Nazia,Thank you for your fantastic review of our hotel. Yes, our football table is very popular with guests of all ages and we are very happy that your children were able to enjoy it. Sadly, especially during the school holidays, occasionally we do find that the footballs go missing and our supply of spares run out. We are delighted that you enjoyed your stay and look forward to welcoming you back in the future and will ensure we have stocked up the footballs again!With kind regardsFionaDuty Manager

8/10 Good

Tracy

Liked: Staff & service, property conditions & facilities
Adjoining rooms assigned as requested and they worked perfectly thank you. Although beds were remade and towels changed, there was no replenishment of tea, coffee and milk. Toilet paper is a little low quality. Overall good though. Great location nipping through the train station and you’re in the heart of Brighton within 10 minutes.
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 18 Feb 2024
Dear Tracey, Many thanks for taking the time to share your feedback.We are delighted that you enjoyed your stay and hope to welcome you back again in the future.With kind regardsThe Leonardo Brighton Hotel Team

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our night staying at the Leonardo Hotel. It was very near the station and easy walk to shops, restaurants and sea. Our room was clean and comfortable and we had a good breakfast included in the price. What really stood out for us was how friendly and helpful the staff were.
Stayed 1 night in Feb 2024
Response from Leonardo Hotel Brighton on 17 Feb 2024
Dear Emily. Thank you very much for leaving such a great review of our hotel.It's lovely to receive comments about our team as we all work hard to ensure that our guests have a comfortable and enjoyable stay.We hope that we will be welcoming you back in the future. With kind regardsFionaDuty Manager

10/10 Excellent

natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very pleasant. lovely clean room. the lounge was lovely for relaxing and my son enjoyed playing table football . will definitely return.
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 15 Feb 2024
Dear Natalie,Thank you for your lovely review of our hotel! Yes, our football table is very popular and I we are so pleased that your son enjoyed it. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again.With kind regardsThe Leanardo Hotel Brighton Team

6/10 Okay

james

Liked: Cleanliness
Location
Stayed 1 night in Feb 2024
Response from The Brighton Hotel Team on 15 Feb 2024
Dear James,Thank you for taking the time to share your feedback with us. We hope that we will have the opportunity to welcome you back soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 15 Feb 2024
Dear Anthony,Thank you for your great review of our hotel.We hope that we will have the opportunity to welcome you back again in the future.With kind regardsThe Leonardo Hotel Brighton Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Brighton Hotel Team on 24 Feb 2024
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With kind regardsThe Leonardo Hotel Brighton Team

6/10 Okay

Tanara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there a couple hours early and tried to check in right away. They didn't have our room available until the 3PM check in time. Which is understandable but it ended up being a little bit of an inconvenience. It is located right next to the Train station. That was a big plus.
Stayed 4 nights in Jan 2024
Response from The Brighton Hotel Team on 4 Feb 2024
Dear Tanara,Thank you for taking the time to share your feedback with us. We are sorry we were unable to provide you with a bedroom before the check in time of 3pm. Check in prior to that is subject to availability of bedrooms and as we were fully booked the night prior, unfortunately we were unable to offer anything. We are please that you found the location of hotel excellent and that overall you enjoyed your stay. We hope to have the opportunity to welcome you back to one of our hotels in the near future.With kind regardsThe Leonardo Hotel Brighton Team

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and certainly our last stay was better. It was noisy with a group of people continually screaming in the corridor and slamming doors. We didn’t get to sleep until the early hours. We did eat some food in the hotel which was over priced and not very nice. There are plenty of places to eat in the vicinity so I would not recommend eating anything there. On the positive side, the hotel was a good price - I guess you get what you pay for.
Stayed 1 night in Jan 2024
Response from The Brighton Hotel Team on 4 Feb 2024
Dear Sharon, Thank you for taking the time to share your feedback and I am sorry that there were certain aspects of your stay that you were disappointed with. I have tried calling you on the number that is in the reservation, however I could not get through. I would like to discuss this with you further and wonder if you could give us a call and we will call you back to discuss. With kind regardsFionaDuty Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Brighton Hotel Team on 29 Jan 2024
Dear Mark,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.With kind regardsThe Leonardo Hotel Brighton Team

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from The Brighton Hotel Team on 29 Jan 2024
Dear Gregory, Thank you for taking the time to share your feedback. We hope to welcome you back to one of our hotels very soon.With kind regardsThe Leonardo Hotel Brighton Team

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to station, car park is in station car park
Stayed 2 nights in Jan 2024
Response from The Brighton Hotel Team on 29 Jan 2024
Dear Gordon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.With kind regardsThe Leonardo Hotel Brighton Team

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service
Toilet was not clean and blood on the bathroom wall. We were put in a disabled access room, with a dated bathroom. Our room was next to the boiler cupboard which made loud noises all night. Oh, and £30 for two gin and tonics at the bar is a joke.
Stayed 1 night in Jan 2024
Response from The Brighton Hotel Team on 23 Jan 2024
Dear Tom,It was lovely talking to you just now and thank you for making the time to discuss this with you.I am pleased we were able to come to a happy outcome and we look forward to welcoming you back to our hotel in the not too distant future. With kind regardsFiona MacintyreDuty ManagerLeonardo Hotel Brighton

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming 🙏
Stayed 1 night in Jan 2024
Response from The Brighton Hotel Team on 20 Jan 2024
Dear PhilomenaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.With kind regardsFiona Duty Manager