Ratings based on 656 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller from rothwell

nice hotel close to the beach

Posted 03-Apr-2017
Pros: central to everything we wanted
Location: right next to the pier and I360
a most enjoyable stay made more pleasant by secure parking facilities and a lift from the car park to the hotel lobby
Comment from Hotel Management
06-Apr-2017 by Jerome Pesenti, Hotel Management
Dear alex, Many thanks for your review and for rating us 5/5. I was glad to read that you had a good time with us. Please be certain that all your feedback will be shared with the rest of the team. We all look forward to welcome you back at the Waterfront. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great hotel, perfect location and friendly staff

Posted 03-Apr-2017 on Ebookers
We had a very pleasant stay with yourselves. The check in & check out process was great with helpful and friendly staff. Nice comfortable & clean rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller from harlow

Great location

Posted 03-Apr-2017 on Ebookers
Nice stay. Breakfast was below what I'd expect. Food had run out and waited ages for items to be added. We ordered 2 items from the menu which took 45 minutes to arrive.
4 out of 5
by Jacqueline

Great stay

Posted 01-Apr-2017 on Hotels
A lovely hotel with great facilities in a good position. The staff were very friendly and helpful on reception but there appeared to be a lack of staff during breakfast and one poor lady was run off her feet and we had to wait some time for things to be replenished . The breakfast was good however so it did not spoil our stay. The room was clean and comfortable. Although it was my first stay in Jurys I have been to Brighton many times as there is lots to do for all ages.
4 out of 5
by A verified traveller

Very enjoyable stay

Posted 29-Mar-2017 on Hotels
Enjoyable stay, room was lovely, very comfortable beds. Staff very friendly. Great area. Dining area up from hotel reception was cold though for dinner and glasses of wine were quite pricey, along with the food. Overall though would definitely recommend
Comment from Hotel Management
01-Apr-2017
Dear reviewer, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I am so pleased your scores reflect a great stay with us. I was sorry that you felt that the dinning area was called and I will make certain to pass on your feedback to the rest of our team. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Stay for a 21st birthday

Posted 28-Mar-2017 on Ebookers
Lovely welcome, decor is beautiful, great vibe, friendly and helpful staff, spacious and clean room
Comment from Hotel Management
01-Apr-2017 by Jerome Pesenti, Hotel Management
Dear reviewer, Many thanks for your review. I was glad to hear that you enjoyed your birthday at the Waterfront and that you enjoyed our room as well as the decor. I will make certain to pass on your feedback to the rest of the team. We hope to see you soon returning at the hotel. Kind regard, Jerome Pesenti Guest Relations Manager
2 out of 5
by A verified traveller from San Francisco

You can do better elsewhere

Posted 28-Mar-2017
Pros: Free wifi worked okay and the rooms were clean.
Cons: Facilities were in very poor state of repair. Staff at front desk, bar and dining room were unpleasant to deal with.
Location: Very convenient to the beach and the shopping/dining areas.
I stayed here for 6 days while on business in the area. All of the elevators were broken 3 of the 6 days and I watched guests, including several elderly, carrying luggage up and down stairs. I later found out that there was a staff elevator but they did not offer that to these elderly guests. Fire alarms went off 2 of the 6 days, requiring guests to empty the hotel. The bar staff were surly, rude and unprofessional, I'm still waiting for several drinks I ordered but which were never delivered to my table. The breakfast buffet was barely acceptable and featured the same dishes every morning, no variety whatsoever. Lots of noise and glaring lights coming into the rooms from the street outside the hotel made sleep difficult. Spend your money somewhere else.
Comment from Hotel Management
01-Apr-2017 by Jerome Pesenti, Hotel Management
Dear Todd, Many thanks for your feedback. I was really disappointed and sorry to read about your experience with us and I would like to sincerely apologise for the shortfalls that you experienced. Each of the comments have been passed on to the team and discussed with the management team. I would like to wish you a great day and send you my kindest regards, Jerome Pesenti Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheltenham

Location & Comfort!

Posted 27-Mar-2017
Pros: Great location, very comfortable, modern and staff very pleasant and helpful. Underground parking v.useful.
Cons: Marmalade available for breakfasts.
Location: Right next to the lanes, just leave hotel via the back entrance and cross the square and you're there. On the seafront with restaurants close by.
Great location for Lanes & promenade. Staff pleasant & helpful. Bed extremely comfortable and room spotless with good bathroom facilities. Breakfast choices good and well cooked. Only downside was there was no marmalade available on either of the 2 mornings. I am sure if I had asked they would have tried to find some for me but did not get the opportunity. Ate in the restaurant one night and thoroughly enjoyed our meal. Lovely pleasant atrium with plenty of seating & great waterfront lounge for people-watching looking out to promenade. All in all a very pleasant experience and we would definitely book again when returning to Brighton.
Comment from Hotel Management
01-Apr-2017 by Jerome Pesenti, Hotel Management
Dear Jane, Thank you for choosing to stay at Jury’s Inn Brighton Waterfront and taking the time to feedback your experience that we value and appreciate. I share all feedback with the teams daily and review any comments made to ensure we continue to drive our guest satisfaction further. I am so pleased your scores reflect a great stay with us and that you enjoyed our location. I was sorry to read about the marmalade situation and I would like to apologise for that matter. We hope to have the opportunity to welcome you back at the Waterfront very soon. Kindest regards, Jerome Pesenti Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
Hotel was good employees were very pleasant and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location, overlooking the sea.

Posted 26-Mar-2017 on Ebookers
Location: Short walk to Brighton Pier and The Lanes are behind the hotel.
There for 1 night. Easy check in and check out Buffet breakfast ok.