Aerial view

Reviews of The Brighton Hotel

3 out of 5
The Brighton Hotel
143-145 Kings Road, Brighton, England

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 651 reviews" "
Rating 8 - Good. 257 out of 651 reviews" "
Rating 6 - Okay. 149 out of 651 reviews" "
Rating 4 - Poor. 77 out of 651 reviews" "
Rating 2 - Terrible. 41 out of 651 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old Hotel
Nice old hotel it was a nice stay despite the squeaky floorboards
Stayed 1 night in Sep 2020

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served its purpose
Visited Brighton over the weekend to see some friends. The room was small with a small window in the corner but it was basically just a bed for the night so nothing special was needed. Also word of warning, I booked the Brighton Hotel but was transferred to the Kings Hotel across the road
Stayed 2 nights in Sep 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

jb, Dubai

Travelled with family and small children
Liked: Cleanliness, staff & service
The Brighton Hotel was unavailable, due to renovations; so we were rebooked in the sister Hotel, ‘The Kings’ adjacent to the original booking & a like for like 3***. Mostly the Staff were civil, polite & helpful. Initially allocated Room.133, this accommodation was unacceptable, as it resembled a coverted emergency exit path; below stairs. This was remedied by a polite lady in reception, whom accepted that the original booking had been ‘lost in translation’; from the original’Brighton Hotel reservation. The Rooms were basic, but clean & bedding comfortable. Bathroom was clean & well kept. I believe my second room had USB charging available? Breakfast was Room service only, due to ‘social distancing’; but was cooked well & ample. Tea, Coffee & milk are abundantly available in the room. The Hotel is in a Sea Front location & convenient walking distance, from entertainment and F&B.
Stayed 1 night in Aug 2020

8/10 Good

Deborah, Hazlemere Buckinghamshire.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely , clean and staff were really nice , and very well organized for the one way system around the hotel , but felt there were a lot of people not sticking to the rules of the hotel with the one way , the wearing of face masks and using the hand held , but we did and we had a lovely stay .
Stayed 4 nights in Aug 2020

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong hotel
The Brighton Hotel is currently a home less shelter. You need to take this off your books. I was rerouted to the kings hotel who luckily honoured the booking which was a very nice hotel thank you 🙏
Stayed 1 night in Aug 2020

8/10 Good

Martin

Liked: Staff & service
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Poor parking. Lots of fixtures very tired and in a couple of cases grubby. Looked like lipstick mouth shaped by the lift and dirty black mark on the net curtain. Room was small and basic but OK for just one night. The staff however were very good especially those in the restaurant for breakfast.
Stayed 1 night in Mar 2020

8/10 Good

Janeet, London england

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like all the repair work, did like that this tired old hotel is opposites the beach.
Stayed 2 nights in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 17 Mar 2020
Dear Janeet, Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel. We greatly appreciate your comment about our location, but we are saddened to hear, that you were not happy about your experience due to scaffolding. The Brighton Hotel team is working really hard to improve the Hotel’s visual state and the customers experience in general,therefore we hope to see you back in the nearest future when all repair works will be completed, so you can enjoy outstanding stay with us.

8/10 Good

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 15 Mar 2020
Dear Jerry, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Aleksandar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 14 Mar 2020
Dear Aleksandar, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

6/10 Okay

ronald

Disliked: Cleanliness, property conditions & facilities
Stay at Brighton Hotel - 6th March 2020
Unfortunately there was a large scaffold along the whole front of the hotel, and the room we were in was not very clean overall, windows inside and out needed cleaning Location is great, but the hotel is pretty tired. Breakfast was good, and the service at breakfast was friendly
Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 13 Mar 2020
Dear Ronald, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are happy to hear, that you enjoyed our location, good breakfast and friendly service. Your comment about aspects of the hotel's need in updating is greatly appreciated. It is a pleasure to announce that we will be implementing many upgrades to the property within the nearest future. We hope that you will give another chance in the future so you can enjoy an impeccable stay with us.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brighton 2020
excellent,great friendly staff,very helpful,informative,clean room
Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 13 Mar 2020
Dear Paul, Thank you for being our guest and fantastic review about our great, very helpful and informative staff, clean room at The Brighton Hotel. Delivering outstanding customer service is incredibly important to us and we strive to do all our best to accommodate our guests and to ensure that they are happy throughout the entirety of their stay. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

6/10 Okay

Ben

Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 13 Mar 2020
Dear Ben, Thank you for being our guest and your review about your recent stay at The Brighton Hotel.

8/10 Good

Lucy, Ashford Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming, hotel close to various attractions and easy to find
Stayed 1 night in Mar 2020
Response from Agnese Lejina, Front Office Assistant Manager on 13 Mar 2020
Dear Lucy Thank you for the kind words. We are delighted to hear that you had such a great experience at The Brighton Hotel with very friendly and welcoming staff. Fantastic customer service is at the heart of everything we do here at The Brighton Hotel, so customer feedback is very much appreciated to see what we do right and what we do wrong. We really hope to see you again at The Brighton Hotel

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Clair, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

GeeTaylor, Sydney Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located opp beach just past the i360 tower (worth the £15 to go up to view Brighton & surrounds) - about 15-20 easy walk down West st from train stn, turn right at beachfront. Room bit dated but comfortable & clean with decent shower, they currently have scaffolding over front of hotel, but all good inside with bar & restaurant facilities. Would stay here again. Can walk to all shopping areas / centres - the Lanes area well worth a visit.
Stayed 2 nights in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Gee Taylor, Thank you very much for your candid review of your recent stay at The Brighton Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the rooms need of updating. It is a pleasure to announce that we will be implementing many upgrades to the property within the nearest future. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Paul, London

Travelled with partner
Liked: Cleanliness, staff & service
My girlfriend I came down to Brighton to take part in the Half Marathon which was taking place on Sunday 23rd February,, prior to our arrival I received an email from the hotel informing us of the scaffolding on the front of the hotel. When we arrived on Saturday we could see that the front of the hotel needed a lot of attention with bare brickwork showing. We entered the lobby , which was clean and welcoming and made our way to the front desk,, we checked in no problem and were given the roon 123 on the first floor which was at back/side of the hotel due to the scaffolding blocking all the sea views I imagine. Our room was clean and warm with the radiators on. Nicely made double bed. Tv and shower room/toilet. Which was all clean and tidy. I was not around for the included with price of the room breakfast. My girlfriend informs me it wasn't edible. Toast not toasted, green scrambled eggs,, and not very nice looking smoked salmon. Not thinly cut,, and brown-ish,, not at all appetizing by all accounts.
Stayed 1 night in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Paul, Thank you very much for your candid review of your recent stay at our hotel. We are happy to hear, that you enjoyed your stay and found it comfortable, however your comment about not edible breakfast is greatly appreciated and we will be taking note of your feedback to ensure that this incident never happens again. Please accept our apology for any inconvenience we may have caused you. We hope that you will give us another chance in the future so you can enjoy an impeccable stay with us.

4/10 Poor

Clare

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay
Hotel is in desperate need of updating - room was very tired and flooring was unstable making us feel dizzy through out our stay. Room was cold. Staff were friendly and welcoming.
Stayed 1 night in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Clare, Thank you for being our guest and your valuable review about your recent stay at The Brighton Hotel. We appreciate your kind words about friendly and welcoming staff. Delivering outstanding customer service is incredibly important to us and we strive to do all our best to accommodate our guests and to ensure that they are happy throughout the entirety of their stay. We greatly appreciate your comments about aspects of the hotel is in need of updating and we are pleased to announce, that issues you raise will be dealt with in a major renovation in the nearest future. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

2/10 Terrible

Jack

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was on the top floor, very cold room had to request a heater. Had my van broken into whilst parked on the street, asked if I could park in the hotel car park the woman receptionist told me No I wasn’t allowed I even though the car park was empty, I’m working in the area for the next 7 weeks but won’t be returning here.
Stayed 4 nights in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Jack, Thank you for giving us your time and feedback on your experience at The Brighton Hotel. I'm so sorry that you were not satisfied with your stay with us, because of the need to request heater and your broken van which we could not accept in our car park. I understand how frustrating that must have felt, however, we have informed you before your arrival via Expedia messenger, that we do not accept vans or any large cars, because it is not possible to park them withing parking lines due to a narrow space. Again, I apologise for any inconvenience we may have caused you, and I appreciate you taking the time to leave your comments. Don't hesitate to reach out if you have any more questions, comments, or concerns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Anonymous, Thank you so much for being our guest and for taking the time to post a feedback score on your recent stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The property is being refurbished on the front but inside it was clean and looked good. However my room was very small for a double and my shower sounded like a lawn mower, when switched on. Jamie behind the front desk was excellent and showed great customer service though!!! When I told him about my room, he quickly looked for another room for me to move into and enthusiastically offered to come up straight away to help me move over, even though he was busy on the computer and alone behind the front desk. I did not move as it was late and I was only staying there two nights. Then after I left the hotel I realised that I had forgotten a top in the room. When I phoned the hotel to ask if it was found, Jamie answered and informed me that it was found by housekeeping. He told me that he would post it to my residential address and charge the card on file, making it painless and worry free for me. Jamie showed great customer skills, concern and care. He's a big reason why I'll go back to the hotel again and a huge asset.
Stayed 2 nights in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 29 Feb 2020
Dear Anonymous, Thank you for your amazing feedback about your stay at The Brighton Hotel. We are so delighted to hear that you find our customer service representative- Jaime so excellent and professional. Fantastic customer service is at the heart of everything we do here at The Brighton Hotel, so customer feedback is very much appreciated to see what we do right and what we do wrong. We really hope to see you again at The Brighton Hotel soon and we will reserve our best welcomes for you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Very comfortable stay
Stayed 2 nights in Feb 2020
Response from Agnese Lejina, Front Office Assistant Manager on 9 Feb 2020
Dear Guest, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We appreciate your valuable feedback and will receive you again with great pleasure, should you consider coming again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Room is clean and comfortable. Staff are really nice and helpful.
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 31 Jan 2020
Dear Guest, Thank you for being our guest and your valuable review about your recent stay at The Brighton Hotel. We appreciate your kind words about clean and comfortable rooms, really nice and helpful staff. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 31 Jan 2020
Dear Heather, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, great for a night or two. Staff friendly. Breakfast was good
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 25 Jan 2020
Dear Sally Thank you for the kind words about our friendly staff and great location at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Anas aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 25 Jan 2020
Dear Anas aftab Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great for a quick overnight stay. Good views at breakfast. Slightly early wake up call from housekeeping and room on a bit of a slant but other than that good. Luckily we didn’t need parking but 18 seemed a lot. Spaces available
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 20 Jan 2020
Dear Anonymous, Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel. It is our pleasure, that you had a great overnight stay and enjoyed good views at the breakfast. We regret that The Brighton Hotel didn’t meet your expectations due to our car park charge. We believe that our prices are most competitive within Brighton and Hove, especially seafront location, where at the daytime prices go up to £3.50 per hour, but we charge £18 for night stay. Regarding early wake up call from housekeeping and a room on a bit of a slant- please accept our apologies, but we do hope that you were able to speak with one of our Duty Managers to discuss your unpleasantness. Don't hesitate to reach out if you have any questions, comments, or concerns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 20 Jan 2020
Dear Anonymous, Thank you for giving us your time and feedback on your experience at The Brighton Hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly and helpful staff and we had a great room ( 111 huge with great sea view, worth the bit extra for a sea view) Only negative was scaffolding covering the front of the hotel which did impair the view
Stayed 2 nights in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 21 Jan 2020
Dear Anonymous, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We appreciate your valuable feedback about our very friendly and helpful staff, great room. We are pleased to announce that updates will be son implemented and scaffolding removed. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Wasn't as pictures showed, not as clean or bright.
Stayed 2 nights in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 21 Jan 2020
Dear Anonymous, Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel. We regret that The Brighton Hotel didn’t meet your expectations and we hope, that you will give us a another chance to earn your trust back, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Great stay again at Brighton hotel, welcome always gd, and check in done with no problems,eshter, the lady who checked me in, was very helpful and friendly, fantastic job! plus service at breakfast again very good from jumello! hope I got her name right? overall I've never had a problem staying here, it's has it's quirky side! uneven floors etc, but adds to hotel! You are welcomed and appreciated 👍 by lovely staff,a lovely stay, Thanks
Stayed 4 nights in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 21 Jan 2020
Dear Raymond, Thank you for being our guest and your amazing review about your recent stay at The Brighton Hotel. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 20 Jan 2020
Dear Gabriel, Thank you for giving us your time and feedback on your experience at The Brighton Hotel.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Agnese Lejina, Front Office Assistant Manager on 20 Jan 2020
Dear Anonymous, Thank you for giving us your time and feedback on your experience at The Brighton Hotel.

6/10 Okay

George

Stayed 1 night in Dec 2019

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Timothy, Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel. Kind regards, The Brighton Hotel team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We have stayed at The Brighton Hotel on many occasions but on this visit our room was dull and could do with redecorating compared with previous rooms. On the plus side the staff were very friendly and accommodating.
Stayed 2 nights in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Anonymous, Thank you very much for your candid review of your recent stay at The Brighton Hotel. It is a pleasure, that you find our staff very friendly and accommodating. We greatly appreciate your comments about aspects of the Hotel's need of redecoration. It is a pleasure to announce that we will be implementing many upgrades to the property within the nearest future. We really hope to see you again in in the nearest future to see what we have improved, and I really hope we will not let down your expectations. Kind regards, The Brighton Hotel team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay . Room was hot and even with window open , was still stuffy . Lovely comfy bed , very good breakfast. Parking was an issue and very expensive. Will visit Brighton again but will book a hotel with free parking next time .
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Paul, Thank you so much for being our guest and your valuable feedback. We really appreciate your kind words about comfy bed, very god breakfast and a very pleasant stay, however it's very disappointing that The Brighton Hotel didn’t meet your expectations due to our car park charge. We believe that our prices are most competitive within Brighton and Hove, especially seafront location, where at the daytime prices go up to £3.50 per hour, but we charge £18 for night stay. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you. Kind regards, The Brighton Hotel team

8/10 Good

Max

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Max, Thank you so much for being our guest and for taking the time to post a review on your recent stay at The Brighton Hotel. Kind regards, The Brighton Hotel team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean and tidy. Food was great and rooms were well decorated.
Stayed 5 nights in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Anonymous, Thank you for the kind words. We are delighted to hear that you had such a great experience with The Brighton Hotel. We sincerely appreciate your insight because it helps us build a better customer experience. Don't hesitate to reach out if you have any questions, comments, or concerns. Kind regards, The Brighton Hotel team

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 3 Jan 2020
Dear Anonymous, Thank you for being our guest and posting your score about your recent stay with us, however we would appreciate more details from you to understand what we do right and what should be improved. Kind regards, The Brighton Hotel team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 19 Dec 2019
Dear Maria, Thank you for the kind words. I'm delighted to hear that you had such a great experience with The Brighton Hotel. We sincerely appreciate your insight because it helps us build a better customer experience. Don't hesitate to reach out if you have any questions, comments, or concerns. Kind regards, The Brighton Hotel

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martins 4th stay
The position is fantastic I love it here. The only fault was the noise from the wind keeping me awake at night. Sone better triple glazed windows would be great but I’m not that bothered.
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 17 Dec 2019
Dear Martin, Thank you so much for your great review about your recent stay at The Brighton Hotel. We greatly appreciate your comments about aspects of the windows and we are happy to inform you, that we will be implementing many of upgrades to the property within the nearest future. We will also look into an option of triple glazed windows to prevent noise from the wind, which unfortunately, time after time, takes a place for all seafront Hotels. We really hope to see you again and would you wish to book with us again, please contact us directly to receive returning guest discount and other delightful benefits. Kind regards, The Brighton Hotel

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Staff deserves 5* ... whoever we dealt with was extremely polite and welcoming so please don't change it! The room was fine but needs some modernisation. Please get rid of these carpets or change them for a new ones. You will gain some more guests for sure. Breakfast was very basic, which did not bother me but fruit salad was a bit old and didn't taste good :-(
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 18 Dec 2019
Dear Guest, Thank you for being our guest and fantastic review about extremely polite and welcoming staff at The Brighton Hotel. Delivering outstanding customer service is incredibly important to us and we strive to do all our best to accommodate our guests and to ensure that they are happy throughout the entirety of their stay. We greatly appreciate your comments about aspects of the carpets, and it is a pleasure to announce that we will be implementing many of upgrades, including the carpets, to the property within the nearest future. We also would like to thank you for bringing our attention regarding fruit salads, our relevant Managers have already addressed your comments to prevent future unpleasantness. We hope that you will give another chance in the future so you can enjoy an impeccable stay with us. Kind regards, The Brighton Hotel

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Excellent value for money, stayed for one night in a single room which was quiet and clean. Beach location and close to shops and station it was perfect for me. Staff very helpful and a wide range of breakfast choices was included. Recommended.
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 18 Dec 2019
Dear Ms Jennifer, We are very delighted to hear that you had such a great experience at The Brighton Hotel and that you find our staff very helpful. Fantastic customer service is at the heart of everything we do here at The Brighton Hotel, including our breakfast restaurant which serves wide range of menu choices. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns. Kind regards, The Brighton Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Staff so friendly and helpful. Breakfast just right. Atmosphere was so nice. Very helpful in giving me a spacious twin room with a great side seaview. Definitely recommend and my place to stay when I next visit Brighton!
Stayed 1 night in Dec 2019
Response from Agnese Lejina, Front Office Assistant Manager on 18 Dec 2019
Dear Guest, Thank you for being our guest and your fantastic review about your recent stay at The Brighton Hotel. We appreciate your valuable feedback about our friendly and helpful staff, just right breakfast and nice atmosphere. We will receive you again with great pleasure, should you consider coming again, and will reserve the best of welcomes for you. Kind regards, The Brighton Hotel

6/10 Okay

Tracey

Disliked: Cleanliness, property conditions & facilities
Needs a refub but great seafront location
FOR - Its in a great location right on the front with uninterrupted views of the sea from a sea view room . It was a good price as we took advantage of Pre Xmas discounted pricing . It was perfectly located for a restaurant we had booked. Comfortable bed AGAINST - Remedial works on the front requiring scaffolding which we were pre-warned about , albeit after booking However this involved work on front masonry so we had gaps under the windows which the wind howled through on a particularly windy day & evening . Road noise was also high . Old school hotel in need of a full refurb & bedroom carpet was very marked
Stayed 1 night in Dec 2019
Response from Agnese on 17 Dec 2019
Dear Ms Tracey, Thank you very much for your candid review of your recent stay at The Brighton Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the Hotel's need of updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the nearest future. We really hope to see you again in 2 years’ time to see what we have improved and I really hope we will not let down your expectations. For further bookings, please contact us directly to receive returning guest discount and other delightful benefits. Kind regards, The Brighton Hotel team

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very good
Can’t really fault it. Comfy bed in a spacious room. En-suite could benefit from having a lock The breakfast was lovely in a well presented dinning room.
Stayed 1 night in Dec 2019
Response from Agnese on 17 Dec 2019
Dear Colin, Thank you for the kind words. We are delighted to hear that you had such a great experience at The Brighton Hotel with comfy bed,spacious room and lovely breakfast which was served in a well presented dinning room. Fantastic customer service is at the heart of everything we do here at The Brighton Hotel, so customer feedback is very much appreciated to see what we do right and what we do wrong. We really hope to see you again at The Brighton Hotel and if you ever wish to make a booking, please contact us directly to receive returning guest discount and other delightful benefits. Kind regards, The Brighton Hotel team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Brighton Hotel on 16 Dec 2019
Dear Guest, Thanks for the feedback on your experience with The Brighton Hotel. We sincerely appreciate your insight because it helps us build a better customer experience. Don't hesitate to reach out if you have any more questions, comments, or concerns. Kind regards, The Brighton Hotel