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Reviews of Mercure Leeds Centre Hotel

4 out of 5
Mercure Leeds Centre Hotel
23-25 York Place, Leeds, England

Reviews

8.2

Very good

Rating 10 - Excellent. 58 out of 126 reviews" "
Rating 8 - Good. 40 out of 126 reviews" "
Rating 6 - Okay. 16 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from D on 17 Feb 2022
Sorry for your poor review, unfortunately the Hotel is still closed, maybe a confusion in site. Thank you Kindest Regards

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I won’t stay at Leeds Mercure or Novotel again
I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure. I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel. On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology. I’ts been a while since I stayed at a Novotel and this I think may be the last. No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel. Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.
Stayed 1 night in Nov 2021
Response from DF on 27 Nov 2021
I am sorry you had a bad experience at the Novotel we did contact all our guests before hand, I apologise if you did not receive the communication, if you would like to contact me via email we can discuss further. Thank you Kindest Regards

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from DF on 22 Sept 2021
Thank you for your very kind rating Kindest Regrds

8/10 Good

Katura

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from DF on 31 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards

10/10 Excellent

Ella, Leeds city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! The female receptionist was fantastic and very attentive! We would definitely return
Stayed 1 night in Aug 2020
Response from DF on 31 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah

10/10 Excellent

Teenab, Stoke on Trent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and price. very clean and bed was the most comfortable ever......
Stayed 1 night in Aug 2020
Response from DF on 31 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from DF on 31 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah

10/10 Excellent

Eddie, Ripon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, central location. Safe & quiet. Easy check in & out. Room a good size & nicely appointed. Comfortable bed. Good shower. Good value.
Stayed 1 night in Aug 2020
Response from DF on 31 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards Deborah

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never Again
Arriving at 9.30, the Short walk from the Rail Station was longer than short as i explained over the phone i was on crutches. The chap on reception was far from helpful. Bar closes at 10 we were informed. We checked into to a non disabled room as it was the only room available. The beds were far to high, a few more inches and you need a ladder to get in. Pillows were very hard, air con was stuck on warm and we didnt get our alarm call at 10am. Not impressed, never again.
Stayed 1 night in Aug 2020
Response from DF on 18 Aug 2020
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindest Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - quiet but easy walking distance of shops , bars & restaurants. Would stay there again.
Stayed 1 night in Aug 2020
Response from DF on 17 Aug 2020
Thank you for your kind review we look forward to welcoming you back anytime. Kindest Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Martynas on 10 Aug 2020
Happy to hear that you enjoyed your stay at Mercure Leeds Centre, I look forward to your next visit. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from df on 8 Aug 2020
Thank you for your kind rating happy to hear you enjoyed your stay

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2day City break perfect
Great friendly staff We stayed on the lower floor which was underground Would have preferred a window bit great room none the less
Stayed 1 night in Jul 2020
Response from DF on 27 Jul 2020
Thank you for your kind review, I am happy to hear you enjoyed your stay with us, we look forward to welcoming you back in the near future. Kindest Regards Deborah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from DF on 27 Jul 2020
Thank you for your great rating. Kindest Regards Deborah

8/10 Good

Sarah, Gateshead

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great: Big room and immaculately clean Huge comfy bed Everything you need in your room (iron, fridge,small seating area Bar area / reception really funky and comfortable despite covid restrictions Lovely friendly service Could improve: Our room wasn't ready and wouldnt be fir an hour due to covid restrictions on housekeeping. We were given the option of a basement room straight away...made aware it had no windows....we took that option and the room was great...however the lack of window made it a bit oppressive. We would have preferred to have been made aware there might be a delay with rooms prior to check in and we would have factored this in to our plans. However....we totally understand the circumstances and the staff couldn't have been nicer about it. No tea cups in the room but we asked for some on the WhatsApp service and they delivered these within 20 mins (should be in room though) Summary- would definitely stay again butcwill avoid basement room
Stayed 1 night in Jul 2020
Response from DF on 19 Jul 2020
Thank you for your kind review and understanding in difficult times, we look forward to welcoming you back in the near future. Kindest Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from DF on 27 Jul 2020
Thank you for your great rating. Kindest Regards Deborah

8/10 Good

Sophie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from df on 16 Mar 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Deborah Fletcher Hotel Manager

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from df on 16 Mar 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Deborah Fletcher Hotel Manager

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel ,staff very freindly . In a very quiet back street. Bed so comfortable.Towels gorgeous and soft. Iwould recommond this hotel.
Stayed 1 night in Mar 2020
Response from df on 16 Mar 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Deborah Fletcher Hotel Manager

6/10 Okay

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointed
No assigned check in area. Had to ask at the bar about checking in. Lady who checked us In gave us the room number but didn’t direct us as to how get to the rooms. We had a lower ground floor room very small. No natural light. Too hot even when air conditioning was turned down. Bed was a bit to hard. The smoke alarm was positioned in the middle of the room above the bed so the green light flashing every few seconds in the dark wasn’t great when trying to sleep. Although the room was small it was clean and had everything you need for an overnight stay. A bit disappointed as we have stayed here before it changed to The Mecure and really liked it which was why we booked this trip.
Stayed 1 night in Mar 2020
Response from df on 16 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Deborah Fletcher Hotel Manager

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from df on 28 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Deborah Fletcher

4/10 Poor

Megan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing - definitely not 4*
Check in was fine and quick, and the privilege room was very nicely laid out, but unfortunately the hotel did not have hot water available due to a broken/turned off boiler. The water was just lukewarm and reception could not fix this until morning as it needed to heat up over night. This was very frustrating after being at a sweaty gig when all I wanted to do was get clean. Despite a complaint the manager has still not contacted me to raise this issue.
Stayed 1 night in Feb 2020
Response from df on 24 Feb 2020
Thank you for your review, I will look in to your feedback. Thank you Kindest Regards

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from df on 24 Feb 2020
Thank you for your review. Kindest Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from df on 7 Feb 2020
Thank you for your very kind rating we hope we can welcome you back very soon. Kindest Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price. Only thing is no parking from the hotel. COuncil spaces just outside -ok for overnight
Stayed 1 night in Jan 2020
Response from df on 7 Feb 2020
Thank you for your review, we have a discounted NCP car park close by for guests, we look forward to welcoming you back to the hotel in the near future. Kindest Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from df on 7 Feb 2020
Thak you for your rating. Kindest Regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Martynas on 30 Jan 2020
Thank you for posting your thoughts on here. We really value your feedback. Kind regards.

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value. Room was good and breakfast of a good standard.
Stayed 1 night in Jan 2020
Response from DF on 27 Jan 2020
Thank you for your kind review we look forward to welcoming you back to the Mercure Leeds City Center in the near future. Kindest Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Ok for a one night
Good hotel for business but the cleanliness was not really up to standard. Dirty bathroom and stained bedding. Breakfast was good and parking was a 5min wall so acceptable for business but wouldn’t necessarily got for social or family trips. Felt a bit small and cramped.
Stayed 1 night in Jan 2020
Response from DF on 27 Jan 2020
Thank you for your review, I will look in to all points you have raised, in the mean time we look forward to welcoming you back to the Mercure Leeds City Center anytime in the near future. Kindest Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient and comfortable hotel.
Stayed 1 night in Dec 2019
Response from df on 30 Dec 2019
Dear Guest Thank you for your kind review Kindest Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel. as someone said in comments about bathrooms walls could be washed/scrubbed with bleach as you can see some dirt on wall tiles. Despite that perfect.
Stayed 2 nights in Dec 2019
Response from df on 16 Dec 2019
Thank you for your kind review, I will definitely look in to the point you raised personally. Kindest Regards Deborah

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well equipped accomodation. Centrally located.
Stayed 1 night in Nov 2019
Response from Martynas on 7 Dec 2019
Glad you had a good time! Hope to see you again. Kind regards.

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff (we were late for breakfast Sunday morning but lady in kitchen made sure we didn’t miss out).
Stayed 1 night in Nov 2019
Response from df on 5 Dec 2019
Dear Guest Thank you for your kind review we look forward to welcoming you back to the Mercure Leeds anytime in the near future Kindest Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from df on 5 Dec 2019
Thank you for your kind rating We look forward to welcoming you back in the near future Kindest Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location. However there was no menu for breakfast in bed ascstayed in the info. Thete were no milk and the shower needed a manual it seemed complicated at first.
Stayed 1 night in Nov 2019
Response from df on 5 Dec 2019
Dear Guest Thank you for your review we will take all your comments on board and look in to them Thank you Kindest Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Martynas on 25 Nov 2019
Happy to hear that you enjoyed your stay at Mercure Leeds Centre, I look forward to your next visit. Kind regards

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like the basement room with no natural lighting
Stayed 1 night in Nov 2019
Response from Martynas on 25 Nov 2019
Thank you for posting your thoughts on here. We really value your feedback. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Martynas on 25 Nov 2019
Happy to hear that you enjoyed your stay at Mercure Leeds Centre, I look forward to your next visit. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, everything spotlessly clean and comfortable. Would recommend.
Stayed 1 night in Nov 2019
Response from Martynas on 25 Nov 2019
Happy to hear that you enjoyed your stay at Mercure Leeds Centre, I look forward to your next visit. Kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert stay
Booked a standard room expecting a double or king size bed and got 2 singles which was rather funny. Had tea at the hotel which cost £45 for what I got it wasn't value for money. Overall a nice hotel if you need to stay for the night or 2 but thin walls / not very private and quite expensive meant I wouldn't recommend for a long stay. Perfect for business or the nearby first direct arena.
Stayed 1 night in Nov 2019
Response from Martynas on 22 Nov 2019
Thank you for posting your thoughts on here. We really value your feedback. Kind regards

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were delighted to have a room upgrade the only thing I would have changed would be better lighting in the room.
Stayed 1 night in Nov 2019
Response from Mercure Leeds Centre on 19 Nov 2019
Good morning, Happy to hear that you enjoyed your stay at Mercure Leeds Centre, we look forward to your next visit. Kind Regards, Mercure Leeds Centre

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small hotel but really clean , modern, comfortable and nice friendly and helpful staff.... really nice place
Stayed 1 night in Nov 2019
Response from Mercure Leeds Centre on 19 Nov 2019
Good morning, Happy to hear that you enjoyed your stay at Mercure Leeds Centre, we look forward to your next visit. Kind Regards, Mercure Leeds Centre

6/10 Okay

MR DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Martynas on 14 Nov 2019
Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Martynas on 23 Oct 2019
Hello! Thank you very much for your review! Kind Regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Music light and magic hotel
Overnight stay for a music gig and Leeds light festival Great all round hotel for a city break
Stayed 1 night in Oct 2019
Response from Martynas on 14 Oct 2019
Hello! Thank you very much for your review. We do hope to see you again soon! Kind Regards

8/10 Good

Jenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mercure Leeds Centre on 7 Oct 2019
Good moning, Jenny. Thank you for your review. Hope to see you again. Kind regards, Valerija

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Left with a bad back!
Bed was very uncomfortable, only 1 pillow each, coffee maker leaked, shower handle missing, bedding rough on skin.
Stayed 1 night in Oct 2019
Response from Mercure Leeds Centre on 6 Oct 2019
Good evening, Michelle. Thank You for your kind review, we do appreciate your feedback. We are sorry to hear that you did not enjoy your stay with us. You can all the time ask extra pillows or call to reception whit any issues. I hope you will give us a chance to make your next time better. Kind regards, Valerija

6/10 Okay

Verified traveller

Liked: Cleanliness
Breakfast was poor with limited choice and old bread Very good, quiet location.
Stayed 1 night in Sep 2019
Response from Mercure Leeds Centre on 3 Oct 2019
Good Evening. Thank You for your review, we do appreciate your feedback. We apologise and are working to improve our breakfast. We hope you will stay with us again soon and give us the oppourtunity to provide you with a better stay. Kind Regards Mercure Leeds Centre

6/10 Okay

Sharon

Business traveller
Stayed 1 night in Aug 2019
Response from Valerija, Mercure Leeds Centre on 3 Sept 2019
Thank you for your kind review. Kind regrds,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Modern. Friendly and helpful staff and allowed an early check in with no charge. Great location.
Stayed 1 night in Aug 2019
Response from Valerija on 3 Sept 2019
Good morning, Thank you for your kind review, we appreciate your feedback, and we hope to see you again in the Mercure Leeds Centre Hotel. Kind regards,