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Reviews of Ibis Hull City Centre

2 out of 5
Ibis Hull City Centre
Osborne Street, Hull, England

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 423 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
All in all for the price and needing a night away I’d say you can’t go wrong. Decent price. Decent rooms. Front of house staff very polite. Just lacked a decent food and drink offering but all in all. Good value.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although its the run of the milll Hotel its clean friendly comfortable and close to the centre of hull.
Stayed 2 nights in Apr 2024

2/10 Terrible

Sakhawat

Liked: Staff & service
The service was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Business traveller
Liked: Amenities
Excellent check in (fast) and local parking nearby. Very comfortable nights sleep and good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't beat it for location on my trips to Hull. Also like the atmosphere.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jonathan

Stayed 3 nights in Mar 2024

2/10 Terrible

Helen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place needs updating. Dirty and falling to bits. Go to TRAVEL LODGE cheaper and more modern and cleaner. Will never stay there again. Staff were lovely and excellent service from them.
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff in a dated building.
Service was friendly and excellent but this is a tired old hotel and not nearly worth the £70 a night that I paid.
Stayed 2 nights in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
Excellent services, nice clean it was quiet at night ,good breakfast, staff really nice can't do enough for you woild recommend to family and friends thank you
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
The room was tidy and clean though perhaps a little 'tired'. It was comfotable for an overnight stay and I would happily use this hotel again.
Stayed 1 night in Jan 2024

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. To start with, when you arrive, there is mo place to park so that you can drop off your bags. 2. There was no one at the counter. Took 5 minutes with a quick toilet break before I get served. 3 parking is public and it is 2 blocks away 4. Room is average. I am very sure that white collar crime prison looks better than the room. It’s dark and dingy, and I can feel the bacteria crawling underneath the feet 5. As I was assigned to ground floor, I open up to fence.(so no difference to prison) 6 as there is no parking right in front, a small wrong turn means I have to make a 20 minutes circle around the city just to get back to the entrance of the hotel. 7 I checked out after 30 minutes and when I spoke to Expedia, they told me that ibis told them That I have not check out according to their system, after 12 hours…. Wow I checked in for 15 minutes for me to decide to go look for a hotel. And I upgraded myself to Doubletree By Hilton just to buy myself some Love after seeing Ibis.
Stayed 2 nights in Jan 2024
Response from Phil on 11 Jan 2024
I am sorry to hear that you was disappointed with your experience at Ibis Hull. Unfortunately we do not have parking at the hotel which is stated on Expedia and we recommend a local carpark. Due to the current roadworks in the city centre which are beyond our control the parking can be difficult to find if the turning is missed. When walking to/from the hotel to/from the carpark it is less than a 1 minute walk.All of our rooms overlook either the road or the yard area at the back of the hotel. The fence you are describing separates the garden area from the public footbath and was put in place to stop members of the public seeing into the bedrooms. The fence is at least 4 metres from the window. If you had preferred a room on a higher floor then you could have asked at reception. I am sorry that you did not give us the opportunity to rectify the issues you raised and I hope you enjoyed your time in Hull.Kind RegardsPhil WoodsGeneral Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nabaz

Stayed 1 night in Dec 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

george

Stayed 1 night in Dec 2023

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness, amenities
Easy to fine. Staff nice, perfect location, car park close by
Stayed 1 night in Dec 2023

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Matthew, Harrogate

Liked: Cleanliness
Central city location - convenient for city visit
Stayed 1 night in Nov 2023

8/10 Good

Mandy

Business traveller
Liked: Cleanliness, staff & service
The staff were excellent and helpful, especially Lynda as I was visiting the hospital daily, just found the area scary as a single woman and so got taxis to and from the hospital each day/night
Stayed 3 nights in Nov 2023

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smoking in Rooms?
Normally a decent stay in the lower floor rooms. Got a 3rd floor room which smelt of cigarettes. Our friends in another room discovered that the smoke alarm was covered up with tape!
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night on the town
Central location friendly staff basic clean rooms. A bin in the room would have been welcome
Stayed 1 night in Nov 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort
Ibis hull central stay
The room was a good size but smelt of cigatettes and Im a non smoker...needed some painting and the heater serviiced and fixed as it was cold in the evenings... You hear everyomes door closing so maybe some cushioning in tbe doors so you dont here them close shut The bed was just right and the shower was lovely and big...naybe thicker carpets so you dont hear the upstairs...but as fir a 2 star it was good....
Stayed 3 nights in Oct 2023

10/10 Excellent

Derek

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Phil

Liked: Cleanliness, staff & service
You get what you pay for
The room and service was nice. However, other people were noisy through the night with constant banging, slamming doors and shouting. By midnight, I wanted to go home. The breakfast was cold and coffee not that great either.
Stayed 1 night in Oct 2023
Response from Phil on 21 Oct 2023
Thank you for your comments, we can assure you that the issues raised will be looked into and dealt with accordingly. Kind Regards Phil Woods, General Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good although the hotel was noisy.Our room was above the staff smoking area and staff entrance. There must also be an issue with the water pipes as they were very loud. The staff were lovely,very welcoming and helpful
Stayed 2 nights in Oct 2023
Response from Phil on 21 Oct 2023
Thank you for your comments, we can assure you that the issues raised will be looked into and dealt with accordingly. Kind Regards Phil Woods, General Manager

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the area i needed to be
Stayed 2 nights in Oct 2023
Response from Phil on 21 Oct 2023
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
Room was basic- there was only a bin in the bathroom & we even struggled to find that! Tea tray contents are dire- unbranded tea bags are a huge no-no. The air-con unit made a high pitch screeching noise intermittently even when switched off The wall light switches were really confusing- they fidnt seem to control anything The corridor absolutely stank of a bleach/chlorine type smell but nothing was apparent Communal areas decor was tired/dated Bedding was nice & clean but the sheet wasnt fitted on the bed properly and the mattress topper was poking out the side. Good to have opportunity of extra pillows Outside the hotel felt very intimidating- lots of people hung around the entrance doors- mainly smoking. Very little to do in the immediate area. Adhacent multi-story parking was only £3 for 24hrs which was brilliant.
Stayed 1 night in Oct 2023

10/10 Excellent

Vicky

Stayed 1 night in Oct 2023
Response from Phil on 21 Oct 2023
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind Regards Phil Woods, General Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was close to the rail station, check in was fast and friendly
Stayed 1 night in Oct 2023
Response from Phil on 21 Oct 2023
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind Regards Phil Woods, General Manager

8/10 Good

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always.
Staff where lovely as always. Food was amazing. Rooms are as to be expected heating and air conditioning always workings as should so perfect for all seasons. Tv opuld be bigger but suitable enough always have a lovely stay here.
Stayed 1 night in Sep 2023
Response from Phil on 21 Oct 2023
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind Regards Phil Woods, General Manager

2/10 Terrible

Kirsty

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was disgusting the room smells hairs all over the unit and dust bathroom door broken absolutely disgusting
Stayed 1 night in Sep 2023

8/10 Good

jakki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service in this budget hotel
A good budget hotel option. Bedroom was a little bit tatty and tired, but perfect for a cheap, quick stopover. It was nice and quiet. The best thing was the staff. Excellent, friendly, personal and welcoming service.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room lovely, shower and bed great, breakfast too over cooked
Stayed 3 nights in Sep 2023

10/10 Excellent

K

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

annette

Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, room comfort
Decent budget hotel, but.....
I stayed for 18 nights. The bed was clean and comfortable, the bathroom was very small, but functional. Temperatures were fairly high for the UK in September and the room was unbearably hot, the cooling system was not turned on at all during this time. I had to keep the window open and buy myself a small desk fan so I could sleep. This alone fell below expectations for any modern hotel. In addition, although my room was made up daily (unless I requested them not to) it only got vacuumed once or twice during my entire stay, which was noticeable. Overall a fairly decent budget hotel that had some serious shortcomings that could easily be rectified. Simple things like maintaining temperature control and basic cleaning really shouldn't have to be pointed out though.
Stayed 18 nights in Aug 2023