Ratings based on 271 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Posted 03-Mar-2017
Would not recommend this Hotel, people was smoking Marajauna a few rooms down from us, you could smell it from the hall, and the people across the hall was in a fight at 6am. Room was completely outdated and the mattress was terrible.
Comment from Hotel Management
10-Mar-2017 by Ketul P., Hotel Management
I'm sorry about the issue. We have addressed the issue and have alerted the authorities to make rounds around the hotel to keep all guests satisfied. We have never had this type of review and will try to make sure it never happens again. Thank you for your feedback!
3out of 5
by A verified traveller from Louisville, KY

Just for an overnight stay!

Posted 18-Jan-2017
For what we needed it was ok, just needed some sleep after driving for 5 1/2 hours. Staff was great! But there was no plug in the tub to soak my legs and the people above was so noisy it made it had to sleep. We did not call the desk, but found out there was other complaints the next morning! Overall still worked for our purpose, just a lay over!
Comment from Hotel Management
04-Feb-2017 by PRush Executive Director, Hotel Management
Thank you for staying with us, we have addressed the noise issue with our staff to ensure other guest do not have to deal with this issue. Thank you for bringing it to our attention. We hope to see you again!
5out of 5
by A verified traveller

Posted 19-Dec-2016 on Hotels
Comment from Hotel Management
15-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us!
4out of 5
by A verified traveller

Great price

Posted 15-Dec-2016 on Hotels
Good people work there, very nice. I will stay again.
Comment from Hotel Management
15-Jan-2017 by General Manager, Hotel Management
Thanks for staying with us, we look forward to seeing you again!
3out of 5
Recommended
for Everyone
by A verified traveller

Not too bad for the price

Posted 14-Dec-2016
Pros: Price. Location
Cons: Clerk training. Breakfast, hey, just a slice of bacon or a boiled egg. Equipment. Road sign.
Location: Convent off I-79, by Cracker Barrel . Good additional restaurants nearby..
Good highway sign. Hard to find entry sign. Clean. Showing some age. Noisy bath fan. Good Bed. Some road noise. Early truck start ups. No-protein breakfast Had me in smoking room, they had non-smoking available by clerk could not change because it was booked on line that way. Then she just stood there. When I said "In that case I will stay elsewhere" she called her manager (at home I guess) and the manager changed it. .
Comment from Hotel Management
04-Feb-2017 by PRush Executive Director, Hotel Management
Thank you for staying with us. We have made staff aware of the issues that you raised in your note. In regard to breakfast, I am sorry but we have to follow our franchise agreement which dictates what we are allowed to serve. It is a healthy "Super Start" breakfast. Please stop by if you are in the area again.
5out of 5
by A verified traveller

Posted 27-Nov-2016 on Hotels
Had dogs and they charged a one time very reasonable fee and the rooms were very nice.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Pets are always welcome! We hope to see you again in the near future.
2out of 5
Recommended
for Everyone
by A verified traveller from US

Would not recommend

Posted 26-Nov-2016
Front desk clerk didn't check anything to verify I was who I said. There is no elevator (only way levels), the heater didn't work and the sheets were very rough. Game day weekend means the rate was inflated and certainly not worth it.
Comment from Hotel Management
03-Dec-2016 by PRush Executive Director, Hotel Management
Thank you for bringing this matter to our attention Kellina, we will address this with staff. Have a Super Day!
2out of 5
by A verified traveller from Fairfile, WV

beds extremely soft, very uncomfortable

Posted 25-Nov-2016
Pros: the price
Cons: customer service, firmer beds
Location: conveniently located next to highway exit
the receptionist could not find our reservation not even after so many tries, after some time one other person tried, and find us, when asked his response was that Expedia temporarily cancelled our reservation, which was not true, he just tried to cover the previous receptionist incompetency.
Comment from Hotel Management
03-Dec-2016 by PRush Executive Director, Hotel Management
Eta, thank you for making us aware that perhaps our front desk staff needs additional training. We will definitely look into this. I hope if you are in the area, you will stop and see us again
5out of 5
by A verified traveller

Posted 20-Nov-2016 on Hotels
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Thank you for staying with us! We look for ward to seeing you again.
4out of 5
Recommended
for Everyone
by A verified traveller

Great stay.

Posted 08-Nov-2016
Pros: The staff and location
Cons: Bedding could use some updating.
Location: Cracker Barrel and gas station same exit
Hotel employee Tara was awesome. I had issues with reservation due to an error from Expidea. During this time Tara was extremely helpful and professional even giving juice to our child while he waited. We also left cell phone in lobby and she contacted us in the room. Overall great staff and hotel and value.
Comment from Hotel Management
13-Nov-2016 by PRush Executive Director, Hotel Management
We are pleased to hear that you enjoyed your stay and that our staff was helpful. We look forward to seeing you again.