Ratings based on 263 Verified Reviews

3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Not too bad for the price

Posted 14-Dec-2016
Pros: Price. Location
Cons: Clerk training. Breakfast, hey, just a slice of bacon or a boiled egg. Equipment. Road sign.
Location: Convent off I-79, by Cracker Barrel . Good additional restaurants nearby..
Good highway sign. Hard to find entry sign. Clean. Showing some age. Noisy bath fan. Good Bed. Some road noise. Early truck start ups. No-protein breakfast Had me in smoking room, they had non-smoking available by clerk could not change because it was booked on line that way. Then she just stood there. When I said "In that case I will stay elsewhere" she called her manager (at home I guess) and the manager changed it. .
2out of 5
Recommended
for Everyone
by A verified traveller from US

Would not recommend

Posted 26-Nov-2016
Front desk clerk didn't check anything to verify I was who I said. There is no elevator (only way levels), the heater didn't work and the sheets were very rough. Game day weekend means the rate was inflated and certainly not worth it.
Comment from Hotel Management
03-Dec-2016 by PRush Executive Director, Hotel Management
Thank you for bringing this matter to our attention Kellina, we will address this with staff. Have a Super Day!
2out of 5
by A verified traveller from Fairfile, WV

beds extremely soft, very uncomfortable

Posted 25-Nov-2016
Pros: the price
Cons: customer service, firmer beds
Location: conveniently located next to highway exit
the receptionist could not find our reservation not even after so many tries, after some time one other person tried, and find us, when asked his response was that Expedia temporarily cancelled our reservation, which was not true, he just tried to cover the previous receptionist incompetency.
Comment from Hotel Management
03-Dec-2016 by PRush Executive Director, Hotel Management
Eta, thank you for making us aware that perhaps our front desk staff needs additional training. We will definitely look into this. I hope if you are in the area, you will stop and see us again
4out of 5
Recommended
for Everyone
by A verified traveller

Great stay.

Posted 08-Nov-2016
Pros: The staff and location
Cons: Bedding could use some updating.
Location: Cracker Barrel and gas station same exit
Hotel employee Tara was awesome. I had issues with reservation due to an error from Expidea. During this time Tara was extremely helpful and professional even giving juice to our child while he waited. We also left cell phone in lobby and she contacted us in the room. Overall great staff and hotel and value.
Comment from Hotel Management
13-Nov-2016 by PRush Executive Director, Hotel Management
We are pleased to hear that you enjoyed your stay and that our staff was helpful. We look forward to seeing you again.
3out of 5
by A verified traveller

Smoker friendly unfortunately

Posted 07-Nov-2016
This is a smoker's motel. Don't let the no smoking sign beside the door fool you. From the time you walk through the front door, the building smells like an ash tray. The 2nd floor and room was worse. If you don't like the smell stay away. However, the person at the desk was friendly, the room was clean other than the smell, very affordable, easy to find off of I-79 and the bed was fairly comfortable. Not a bad stay if you can tolerate cigarette smell.
Comment from Hotel Management
13-Nov-2016 by PRush Executive Director, Hotel Management
I am sorry that you had the experience Dan. I will definitely follow up with staff as our goal is to ensure our guest satisfaction.
4out of 5
by A verified traveller

Clean, comfortable, nice place to stay.

Posted 18-Sep-2016 on Hotels
We only stayed one night but everyone was extremely helpful and nice. We loved it my 8 year old cried he wanted to stay longer!!!!
Comment from Hotel Management
22-Sep-2016 by General Manager, Hotel Management
Sorry to hear that your little one cried to have to leave; but exceptionally happy to hear that our staff helped provide a good environment during your stay.
1out of 5
by A verified traveller from Church View, VA

Worse place I've stayed!!

Posted 13-Sep-2016 on Hotels
It was poor!!! Don't think I will stay here any more. Hotel is way out of date, did not smell clean at all, has a whole lot of issues that need to be addressed. My family left the room for a while day and we came back and room had not been cleaned at all. No clean towels in bathroom we had to keep asking for those. The SO CALLED FREE BREAKFAST is a JOKE!!!! I almost forgot the refrigerator in our room had MOLD growing in it. The place has gotten disgusting. I think it needs new management to get hotel back in order. We did not enjoy stay....
Comment from Hotel Management
22-Sep-2016 by General Manager, Hotel Management
We are unhappy to hear that your stay was less than perfect. We addressed the issue with our staff in order to prevent it from every happening again. Breakfast, however, we do not have any bandwidth to change. We are a franchised hotel and they determine what items are part of the new healthy Super Start Breakfast. I hope if you pass through our area that you stop by to see us.
3out of 5
by A verified traveller from Lagrange, Ohio

Posted 10-Sep-2016 on Hotels
Room way too small for three people. No closet, fridge was way over due for a defrosting water still in coffee pot and so was the coffee pouch. No cold water glasses.
Comment from Hotel Management
22-Sep-2016 by General Manager, Hotel Management
Your comments have been addressed at a staff meeting in order for there to be more oversight from our housekeeping department. Please feel free to reach out to our front desk for assistance should you ever incur problems with your room.
3out of 5
by A verified traveller

Posted 08-Sep-2016 on Hotels
Ok
Comment from Hotel Management
24-Sep-2016 by General Manager, Hotel Management
Thank you for staying with us, we always appreciate the feedback.
4out of 5
Recommended
for Everyone
by A verified traveller from North Ridgeville, OH

Nice hotel, close to I-79.

Posted 31-Aug-2016
Pros: The breakfast had a nice variety of items.
Cons: Everything was good.
Location: Close to I-79 and University of West Virginia.
Check-in was quick and personnel were very friendly.
Comment from Hotel Management
31-Aug-2016 by Patty R Executive Director, Hotel Management
Diane, thank you for your feedback. We really appreciate your stay with us and look forward to serving you again.