Indoor pool

Reviews of Concord Plaza Hotel

3.5 out of 5
Concord Plaza Hotel
45 John Glenn Drive, Concord, CA

Reviews

7.2

Good

Rating 10 - Excellent. 342 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 136 out of 1001 reviews" "
Rating 2 - Terrible. 116 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful inside. The rooms were clean and I felt safe.
Stayed 1 night in Apr 2024

8/10 Good

Habeeb

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Concord Plaza Hotel on 17 Apr 2024
We're so glad you enjoyed your stay at the Concord Plaza Hotel. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

2/10 Terrible

Erick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This one worse places than I ever stayed, when I want to check in a lady that I was way earlier that I have to come back in 2 hrs because room was not ready, so I requested if I can leave my luggage and the bellboy counter and she said that the hotel wasn’t space for me leave it, and when I finally check in the front desk said that it was prohibited to smoke in the room but when I went to my floor the entire floor smells that people were smoking on the rooms and the staff that was cleaning they were even saying anything, and later on I went to complain to the front desk the gentleman that told me that we can’t smoke told me because some of the guest were smoking out went inside and I replied to that is impossible because I was on the second floor and I was all way side of the hotel while I replied to that whatever he was saying it was so stupid
Stayed 1 night in Apr 2024
Response from Concord Plaza Hotel on 14 Apr 2024
We apologize for not meeting your expectations during your stay at the Concord Plaza Hotel. We appreciate your business and we hope you will consider giving us another chance in the future to improve your next stay.

2/10 Terrible

Fabiola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old installation with a very unsafe parking area
Stayed 1 night in Apr 2024
Response from Concord Plaza Hotel on 11 Apr 2024
We apologize for not meeting all of your expectations during your stay at the Concord Plaza Hotel. We appreciate your feedback and we hope you will consider giving us another chance to improve your next stay with us.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor plaza a little indoor garden and restaurant was nice
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 3 Apr 2024
We are happy to hear you had a positive experience with us at the Concord Plaza Hotel! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

Brian

Stayed 2 nights in Mar 2024
Response from Concord Plaza Hotel on 3 Apr 2024
Thank you for being our guest and sharing your feedback!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, perfect size balcony, pretty quiet for being next to an airstrip
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 29 Mar 2024
Thank you for your feedback and for choosing to stay at the Concord Plaza Hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

2/10 Terrible

Robert

Heater didn't work whole first night
Stayed 2 nights in Mar 2024
Response from Concord Plaza Hotel on 25 Mar 2024
We apologize for the heater not working and we have address the issue. It is our hope that you will consider staying with us in the future.

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Amenities
We love this Hotel. We come each month for our daughter who loves their indoor pool.
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 25 Mar 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you and your daughter are in our area.

10/10 Excellent

jamie

Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 11 Apr 2024
Thank you for your five-star recommendation in regards to your stay at the Concord Plaza Hotel. It was a pleasure hosting you, Jamie and we look forward to welcoming you back again in the future.

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, amenities
The Indoor pool. Normally they are great I stay often they had a new check in person
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 21 Mar 2024
Thank you for sharing your experience at the Concord Plaza Hotel. It was a pleasure serving you and we look forward to your return to us.

4/10 Poor

roxana

Disliked: Cleanliness, staff & service, property conditions & facilities
not satisfied
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 13 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At the Concord Plaza Hotel, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Ron, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful lobby. Nice quiet room.
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 12 Mar 2024
We are delighted that you chose to stay with us at the Concord Plaza Hotel. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

German

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 10 Mar 2024
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your rating regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Christine

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 10 Mar 2024
Thank you for staying with us recently at the Concord Plaza Hotel. It was a pleasure hosting you and we hope to see you return again to us in the future!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very comfortable hotel.
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 8 Mar 2024
Thank you, Kim. Nothing is more imporant to us than your satisfaction. We appreciate your feedback and we forward to making your next stay with us excellent!

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works, sink, refrigerator, hairdryer, etc.
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 8 Mar 2024
Steven, pleasea let us know if you are not completely satisfied with your accommodations. We want you to leave us with a good impression of your stay at the Concord Plaza Hotel. We apologize for any inconvenience you experienced during your stay and we hope you consider giving us another chance in the future.

8/10 Good

Ana

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The building was large and there was enough parking spots. It is near the highway, a Trader Joe's and a Target. The room was large, but cleanliness could be better.
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 7 Mar 2024
We truly appreciate your comments in regard to your stay at the Concord Plaza Hotel and we want you to know that we are working hard with our staff to make improvements on cleanliness. We do hope to welcome you back again to the Concord Plaza Hotel the next time you visit the area.

6/10 Okay

Antonio

Liked: Staff & service, amenities
The common areas were good but at least the room I was in was very run down and dated. Under the sink there was huge holes in the sheetrock around the pipes, the room smelled musty, it just felt very dirty. The bar and restaurant are just being completely over taken by a new company so it's too early to review, they said they would start serving food Monday 3/4/24. Both bar tenders were very polite.
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 5 Mar 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good check in
Stayed 1 night in Mar 2024
Response from Concord Plaza Hotel on 4 Mar 2024
Thank you for staying with us recently! We appreciate your feedback, Stephen.

10/10 Excellent

Jamie, Klamath falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 27 Feb 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

2/10 Terrible

Logan A

Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 21 Mar 2024
Thank you for your feedback and for choosing to stay at the Concord Plaza Hotel. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.

8/10 Good

Mary Dairen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is right next to an airport but it was very quiet. The rooms and bathrooms were a bit outdated but the beds were comfortable. The internet was good. There was a fridge and microwave. The room was clean. Ac was working. We were checked in by friendly front desk staff, Chase. Parking is convenient. With a fee per night. No restaurant in the hotel but it is conveniently around the area. There’s a Starbucks walk in distance. The indoor pool was great! The kids had a blast swimming. The lobby has pretty lights at night, great ambiance. Very chill. It was a fun stay!!!!!
Stayed 2 nights in Feb 2024
Response from Concord Plaza Hotel on 21 Feb 2024
Thank you for taking the time to write a review of our hotel. We're so glad you enjoyed your time spent with us! We take seriously your decision to stay with us and hope you will do so again.

2/10 Terrible

Krista

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Came for the pool and bathtub for our toddlers. After swimming we were going tongive the boys a bath....no hot water. Maintenance came, confirmed no hot water. We were not given another room.to bathe...rather told they would extend oir check out til 1. Meanwhile.my kids are wet and cold.very disappointing. Tried speaking to a manager and Jase or Jason said no manager on duty. He claimed the hotel was at maxium.capacoty and could.not give us another room but we watched houskeeping finish the room across from us. If they didn't have an indoor pool, we would never come back.
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 19 Feb 2024
We're very sorry to hear about your disappointing experience with us and we have shared your feedback with the leadership team. We do hope to have another opportunity to leave you with a much better impression. Thank you for your valued business.

6/10 Okay

Helen

Stayed 3 nights in Feb 2024
Response from Concord Plaza Hotel on 21 Mar 2024
Thank you for reviewing your stay at the Concord Plaza Hotel. It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

2/10 Terrible

Cicelia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were so many things wrong with our room, for starters the curtain had a large, obvious tear, the lamp had black, electrical tape holding it together, the lamp shade was stained and torn, the bathroom had a used wash cloth left over from previous guest-it was stiff as a board, rusty items in the bathroom, stains on carpet, bed springs so the bed was not very comfy, the hot tub was broken. With so much neglect they should waive parking fees at the very least, do something! Or be upfront about the condition of the rooms. I understand Marriott will be taking over but they’re still open and that is not the experience I paid for. I’ll be emailing with photos I took because it was unbelievable. Also, there was a power strip with several items plugged in to it, microwave, refrigerator, TV, lamp..I’ve never seen that at a hotel, felt like a fire waiting to happen. For peace of mind, I unplugged it when we went to sleep. Almost forgot several of the dresser drawers were broken, couldn’t open them as well as visible damage to the dresser. I didn’t use it but was another broken item in the room. On the upside, the indoor pool was good, which is why we chose the hotel and it was quiet at night.
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 18 Feb 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
there were good restaurants nearby
Stayed 3 nights in Feb 2024
Response from Concord Plaza Hotel on 13 Feb 2024
Thank you, Aaron for being our guest and we're glad our location and nearby restaurants worked out well for you. We look forward to having the pleasure of welcoming you back again in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good area. Close to lots of food and shopping.
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 12 Feb 2024
Thank you for a great review! I'm pleased that you found our hotel to be welcoming and comfortable and our location convenient. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

4/10 Poor

Cyndi

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was beautiful room although dresser was sticcky , and bedding was lacking warmth..
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 9 Feb 2024
Thank you for taking the time to share your feedback with us. We have sent your concerns to management for their review. We would like to have another opportunity to improve your next visit. Thank you for your valued business, Cyndi.

8/10 Good

Ashley

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Concord Plaza Hotel on 7 Feb 2024
Thank you for taking the time to recommend the Concord Plaza Hotel to future guests. We appreciate your review and the entire staff looks forward to your return, Ashley!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is noice and has hosted Eastbay Comi-Con for years.
Stayed 1 night in Feb 2024
Response from Concord Plaza Hotel on 4 Feb 2024
Thank you for sharing your experience with us and the travel community, Thomas! It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was extremely outdated for the price. The bathroom was wheelchair accessible ( not sure if all rooms have similar bathroom layout) and that is okay except for water literally running all over the bathroom floor, up to the toilet and sink. We couldn’t use the bathroom without putting on shoes. The bed however, was extremely comfortable and the sheets were too. Staff was nice and welcoming.
Stayed 2 nights in Jan 2024
Response from Concord Plaza Hotel on 3 Feb 2024
Thank you for choosing to stay at our hotel. We are glad overall you had a pleasant stay and that you found your bedding extremely comfortable However, we apologize for not meeting your expectations with regard to the bathroom. We have shared your concerns with the leadership team. We hope to welcome you back in the future.

4/10 Poor

Taylor

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
So for starters, the light to turn onto the property doesn't change from red. While we stayed at the Concord, we went through 3 rooms. 1. Had several large pooling stains of what appeared to be blood. Staff was very nice and got us a different room. 2. The carpet was completely soaked with some kind of liquid (maybe from the AC?) 3. Third room was fine. AC definitely didn't get down to where we set it, but I will survive. The hotel is quite outdated, but that doesn't usually bother me. The lobby is really cute and kitschy. You could tell the staff deals with complaints a lot. I called down while we were in the first room and tried to make a joke by asking, "Was there a crime committed in this room or what?!" And the front desks response was "We actually aren't allowed to disclose that information but as far as I know, no" 😬 Overall, this hotel has a lot of potential to be a fun stay, but has fallen into disarray. It looks like Marriot bought it out, so hopefully they will help update it and make the rooms more uniform.
Stayed 4 nights in Jan 2024
Response from Concord Plaza Hotel on 31 Jan 2024
Taylor, we sincerely regret that your experience was less than ideal. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Poor

Lisa

Disliked: Amenities, property conditions & facilities
The website states there's a pool, a hot tub and a restaurant, hot tub has been down for a while as well as the restaurant closed.. plenty of time to update the website but haven't, very disappointing! There was no hot water in the evening OR the morning, lukewarm at best. Carpet and furniture is either soiled or stained in room 131. The staff was pleasant and the bed was comfortable but I did not enjoy my stay at all. This property is also adjacent to a small active airport so it's quite noisy at times!
Stayed 1 night in Jan 2024
Response from Concord Plaza Hotel on 29 Jan 2024
We're sorry you were unhappy with your stay and for your disappointment. Thank you for your feedback.

10/10 Excellent

TT

Stayed 1 night in Jan 2024
Response from Concord Plaza Hotel on 21 Mar 2024
Thank you for your feedback and for choosing to stay at the Concord Plaza Hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the amazing rating, Blanca!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Concord Plaza Hotel soon!Thanks again for leaving your feedback!

6/10 Okay

Gina

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for taking the time to share your feedback, Gina.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

Glenn, san fran

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
We appreciate you sharing your concerns with us, Glenn.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thanks for the 4/5 rating, Michele!We're thrilled you enjoyed your time at Concord Plaza Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Ajaysia

Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Ajaysia, it's wonderful to see your perfect rating for Concord Plaza Hotel! We're thrilled you enjoyed your stay and hope to welcome you back soon.

4/10 Poor

Tricia

Travelled with family
I stayed there a few times and said I would never stay again because they are so rude. I thought well it’s been a while I will try it again, not only are they still rude and unhelpful, no matter how polite you try to be they just act like you are beneath them and don’t even acknowledge you. The place is falling apart, the jacuzzi was broken, washer and dryer were broken, the printer was broken in the business center.
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Tricia, it's disheartening to hear that your experiences didn't meet expectations. We strive for complete guest satisfaction and it appears we've missed the mark. It's unfortunate that you perceived any rudeness or unhelpfulness from our team members. Your feedback about the decline in physical conditions of the property is being taken into consideration. We're committed to making improvements wherever necessary. Thank you for sharing your experience.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place to stay
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Caroline, thank you for taking the time to rate the Concord Plaza Hotel. We're delighted to know your stay was pleasant. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Selene

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is adjacent to a small airport. There were sketchy characters immediately outside of the hotel, one of whom approached me and my children. The jacuzzi inside the hotel was inoperable - this was the only reason I chose this hotel, so needless to say I was displeased. The room was not thoroughly clean when we arrived. Parking is not free. Overall, I would not return to this hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Selene, it's concerning to hear you didn't have an overall comfortable stay, particularly with regards to the neighborhood and the state of the jacuzzi. We will be addressing these matters appropriately. Additionally, recognising that cleanliness is of the utmost importance, we want to express our regret over the condition of your room. We prioritize guest satisfaction and we're sorry if we fell short on your expectations this time around. We hope you might consider giving us another chance in the future to provide a much more enhanced experience.

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for sharing your feedback.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

2/10 Terrible

Edwin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are duty and old . Carpet is disgusting.
Stayed 4 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
We appreciate your feedback, Edwin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, room comfort
amazingly friendly staff
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for this lovely rating, Mary!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Concord Plaza Hotel. We'd like to share an even better experience with you soon.

2/10 Terrible

Khachatur

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty .everything very old
Response from Customer Service on 13 Jan 2024
Khachatur, it's truly unfortunate to hear about the disappointing experience you've had, particularly regarding cleanliness and outdated facilities. Our team works hard to maintain high standards and your feedback is certainly taken very seriously. We'll be addressing these issues promptly to further improve our guest experience.

6/10 Okay

MAYA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
No place to have breakfast
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Maya, we understand that having a convenient spot for breakfast is important and we apologize for any inconvenience you may have experienced. Our team strives to ensure each guest experience is pleasant, thus your feedback is valuable to us. We appreciate you taking the time to share your thoughts. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thanks for the perfect rating, Joseph! We can't wait to see you again soon for another amazing experience at Concord Plaza Hotel. Have a great day!

8/10 Good

Erick

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Erick, thank you for choosing to stay at Concord Plaza Hotel and sharing your rating. We're happy that you had a pleasant experience with us and look forward to welcoming you back on your next visit.