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Reviews of The Branson Hillside Hotel

3.5 out of 5
The Branson Hillside Hotel
1984 State Highway 165, Branson, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 570 out of 1291 reviews" "
Rating 8 - Good. 358 out of 1291 reviews" "
Rating 6 - Okay. 195 out of 1291 reviews" "
Rating 4 - Poor. 111 out of 1291 reviews" "
Rating 2 - Terrible. 57 out of 1291 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cherie, Fariview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was easy and efficient. The staff were friendly and welcoming. The room was extremely clean and comfortable. The only thing not rated 5 stars is because the pool isn't working but they are working to have it opened soon. Good place to stay!
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
We are very happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Michael, Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. The staff is always very friendly and the rooms are clean and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 Apr 2024
Thank you for taking the time to share your experience with us. We hope to see you again soon

2/10 Terrible

Christyl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
We are sorry you did not enjoy your stay with us. We hope you enjoyed all that Branson has to offer

4/10 Poor

Tim

Toilet ran all night and got no sleep. Pictures did match the hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
We do apologize that you had a issue while you where with us. We hope you will give us another chance the next time you are in the area.

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Apr 2024
We are glad to see that you enjoyed your stay with us.

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The staff was useless, we couldn't even get a TV controller for our room. Poor service, poor staff. There are a lot of other choices in Branson, and we will be making a different choice next trip. . .
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
We are sorry to hear you did not enjoy your time at our property. We hope you did enjoy your time in Branson.

4/10 Poor

Cynthia

Travelled with family
Disliked: Amenities
This property has really gone down hill. I was really shocked from 3 years ago. They do a good job of trying to keep it clean. But carpets needed to be clean, shower curtain needed to be changed, and breakfast and pool as described was unavailable. I was really disappointed. I won’t go back.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
I am sorry your stay did not meet our standards.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was away from the hustle of 76
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for taking the time to leave us a kind review. we look forward to seeing you again soon.

10/10 Excellent

Nancy

The staff were great!! Friendly, helpful and welcoming. Room was nice. Only thing I would have appreciated a later check out and an hour earlier check in.
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your kind review. We hope you will come see us again soon.

10/10 Excellent

Fernando

Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
We are glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Rebekah

Business traveller, Travelled with partner
Disliked: Amenities
We for a room on the bottom floor which feels pretty much like a basement with the small window and low ceiling. Not sure how the other floor rooms looked or would feel less tiny. It was kind of a ghost town never saw one other guest and only 2 cars in the parking lot so that was strange but the hotel served it's purpose with a bed to sleep in so worked for us.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Mar 2024
Thank you for taking the time to share your thoughts with us. We hope you will come back to see us once the season starts.

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was very clean. We had the entire place to ourselves, there was hardly any guests due to it being the off-season in Branson. However, there was no gym facility, no complimentary breakfast offered, pool was not open. These are basic items that should be consistent with a hotel that you are paying $90 or more a night.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Lisa

Travelled with family
We highly recommend the Branson Hillside Hotel! The staff were so friendly and attentive. Our room was perfect-great bed, pillows and clean. We will define stay here again. Super location and close to Table Rock Park and Lake. Very easy to get to and accessible to everything we were there to visit.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb 2024
Thank you so much for the glowing review. We are glad you enjoyed your stay with us and hope to see you again soon..

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and simple booking process. Jennifer helped me at my stay that worked at the hotel. She helped with all my questions, gave me a tour of the hotel.
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you for your kind review. We are happy to hear that our staff did a good job and will share your review with her.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, indoor pool
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you

10/10 Excellent

Patrick, Harrison

Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for staying with us. We hope to see you again soon

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a home town feeling! Absolutely pleasant!
Stayed 1 night in Jan 2024
Response from Hotel Management on 31 Jan 2024
Thank you so much for that review. We are so happy you enjoyed your stay with us.

6/10 Okay

Colleen

Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Amber

Travelled with family
The photos online show an indoor pool and waterside. As soon as we checked in the young guy working says “yeah everybody is getting mad because the pictures online don’t match the hotel”. He goes on to explain how it’s been bought out and those amenities are no longer available. He then says yeah and our restaurant is down. The workers were nice and all but then she said well your kids can play board games. Which was nice but really not a great comparison. The sheets and duvet were stiff as a board and the pillows were flat. It is a good location.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for staying with us. We hope you were able to enjoy our Miniature golf during your stay with us.

6/10 Okay

Edward

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I am only giving this review because there was nothing to do. We came down to go to the indoor pool ,for my daughter’s birthday, that was pictured on google when we looked up the website. We had been at this location before and really enjoyed the pool. When we got there they told us they don’t own the property with the pool that is still on the website. They had mini golf but everything is frozen. The hotel was nice and did fine if I was just needing a hotel. It was very disappointing.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for your review, We are glad that you enjoyed the room. We hope you will come see us again when our outdoor pool is open.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Megan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel was okay and off strip. However pool was closed after calling to confirm it being opened and hotel restaurant closed without notice. Not worth the price
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
We are sorry you didn't enjoy your stay with us and that you did not see the notices that the pool and restaurant are closed. We hope you enjoyed your time in Branson.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
We are glad you enjoyed your stay, We hope you see you again soon.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant wasn't open.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for the kind review. We hope you will come see us again soon

10/10 Excellent

justin

Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
We are happy to see you enjoyed your stay with us. We hope you will come back soon.

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
We are glad you enjoyed your stay with us. we hope to see you again soon

10/10 Excellent

Natasha N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Alex

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
We had an amazing stay with friends. The staff go above and beyond to make sure you feel welcome and made the stay fun. The night receptionist hides little ducks around for the kids to find. So much fun! We enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Dec 2023
We are glad you enjoyed your stay with us and that you enjoyed our tiny ducks. We hope you come to see us next time.

4/10 Poor

Sharunda

Stayed 2 nights in Nov 2023
Response from Hotel Management on 2 Jan 2024
We hope you will stay with us again.

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came with family and friends and had a great time. The hotel was great and the staff were very friendly and went beyond to make our stay a great experience.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Dec 2023
Thank you for your positive review. We are very happy your interactions with our staff was so positive

10/10 Excellent

John, brookline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check into our room early. It is a little hard to find because the sign is not up yet up yet. However once we found the entrance the motel was clean & inviting , our room was very nice .
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Dec 2023
Thank you for the kind review. We are very happy you enjoyed your time with us.

10/10 Excellent

Chris

Stayed 2 nights in Nov 2023
Response from h on 2 Jan 2024
Thank you for your kind review, We hope to see you again soon.

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice price, nice staff. Disappointed restaurant was closed for renovations. One of our rooms was not ready even though we were given the key, but the staff took care of it quickly. Overall a nice place to stay.
Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Dec 2023
Thank you for staying with us. We hope to see you again soon.

4/10 Poor

Yolanda

Liked: Cleanliness
Disliked: Property conditions & facilities
Too many issues
Arrived at night , given room that had broken heater / blower that would not shut off. Staff were nice and attempted to correct but eventually moved to another room across the hall. Rooms very tight on space and even with minimal luggage, tight space. Hotel under renovation.,maintenance man did his best, other staff seemed indifferent.,
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
We apologize for the problem with your heater unit during your stay with us and that you were unhappy with the amount of space in our rooms. We hope you were able to enjoy some of our other amenity's while you were here.

10/10 Excellent

raymond w.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Loved it great location and clean
Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Nov 2023
Thank you very much for your kind review. We hope you will come see us again.

6/10 Okay

Maureen

Travelled with group
Liked: Staff & service, room comfort
I stayed here years ago when it was the Welk Resort and it was great. I really didn’t spend much time in the hotel as it was Veteran’s Week in Branson. The only reason I gave a couple of 3 stars is because it needs updating, especially the carpets. The staff was very friendly, check in & out easy. It is at the other end of town away from the traffic (closer to Silver Dollar City) so it’s pretty quiet. Had a nice display that week out in front with the Vietnam Wall and wreathes to honor the Veterans.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 19 Nov 2023
Thank you for taking the time to share your thoughts with us. We apricate the feed back. The new ownership working on updating the property. We hope you will come back and see us soon.

10/10 Excellent

Dwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable property.
Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Nov 2023
Thank you very much for the kind review. We are glad you enjoyed your time at the Branson Hillside Hotel, and hope to see you again soon

10/10 Excellent

Janice, Smithville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and room were clean, the staff was very friendly and helpful. Like others have mentioned there is no signage with the hotel name. It would have been extremely hard to find if I had not read a review mentioning that. A temporary banner type sign somewhere in front of the hotel might be beneficial. Would stay here again.
Stayed 5 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
Thank you so much for taking the time to leave us a kind review. We hope to see you again soon

10/10 Excellent

Benton

Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Dec 2023
We hope to see you again soon

8/10 Good

Rachel

Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Dec 2023
Thank you for staying at Branson Hillside Hotel. We hope to see you again soon

10/10 Excellent

Micki

Stayed 1 night in Nov 2023
Response from Hotel Management on 2 Jan 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Property was comfortable, convenient and very affordable.
Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you for staying with us. We apricate you taking the time to leave us a kind review. We hope you will come see us again.

6/10 Okay

Kevin

Disliked: Staff & service, property conditions & facilities
It's reasonably clean and affordable. Our TV didn't work, so we were moved to a room where the TV also didn't work. At that point we were too exhausted to fuss about it. The staff was polite, but not completely competent. Check in took quite a while and they seemed pretty flustered when we needed to change rooms. As hotels go, it's just ok.
Response from Hotel Management on 6 Nov 2023
We would like to apologized again for the technical difficulties during you stay. We hope you will come again.

2/10 Terrible

Amanda, Florissant

Stayed 3 nights in Oct 2023
Response from Hotel Management on 19 Nov 2023
We are sorry you did not enjoy your time with us.

10/10 Excellent

emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Thank you very much for your kind review. We hope to see you again soon

4/10 Poor

Gayla

Liked: Cleanliness
Disliked: Staff & service
What is advertised is not what you get!! The room looks so nice in the pictures.. it’s not. There was no hot coffee in the lobby, nor bar or restaurant!! When I checked in, the lady said there would be a breakfast buffet… incorrect! Nothing! Checkout is 10 not 11! The name of the hotel is not anywhere on the building! Just very disappointed in what I thought I was getting, and what I actually got!
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
We would like to apologize again for the unexpected closure of the restaurant during your stay with us, we hope you enjoyed your room and the other amenities on property while you stayed with us.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
When we arrived, other guests were in the lobby that had been waiting for a while to check in. They had been ringing the bell, even made a call. Someone finally came to check us all in. They were off doing something else and left the desk unattened. We were there late October when the weather was changing to colder weather. When we would turn the heat on a little, after a few minutes it would turn to freezing cold air. We told them at the desk, they said they checked it, but it did that our 5-night stay. The Resort has changed hands and been split up. Room rates has gone up. It seems as if the water slide area may no longer be part of the Hotel. Plus, they have been working on it forever!! Now, they say it will be finished in June 2024. This is a great asset for the Hotel for families. Also, the breakfast was very good and quick to be served but would be nice to have a free breakfast with your stay like most hotels. We have been staying at what use to be The Welk for several years and have enjoyed it. We hope we can continue.
Stayed 5 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
I would like to apologize for the wait at check in. We are glad that you enjoyed the breakfast and hope that you will come see us again as DCH continues to make improvements to the property.

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
This hotel did not have a sign outside indicating the name of the hotel, so had to verify inside if it was the hotel. Then my room was not ready and I had to wait past check in time. The room was nice enough but they need to make some updates.
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
We are happy to hear that you enjoyed our rooms. We do apologize for the lack of signage, it is a work in progress.

8/10 Good

Rosy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Thank you for talking the time to leave us a kind review. we hope to see you again soon.