Ratings based on 521 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Roomy and furnished in ely

Posted 14-Apr-2018
Very good experience for us and family that had poolside rooms
Comment from Hotel Management
16-Apr-2018 by Aaron T, Hotel Management
Thank you very much for the review. I am happy to hear that you enjoyed your experience with us.
2 out of 5
by A verified traveller

Disappointed

Posted 13-Apr-2018
Each night of our stay other guests kept us awake throughout the night by smoking and talking loudly just outside our window. We notified the front desk three times but nothing was done to fix the situation. We asked for a discount on our room but none was offered. We were not asked how our stay was at checkout. According to signage posted smoking was not allowed within 30 feet of the building but this bylaw was not enforced. Also, our bed was uncomfortable.
Comment from Hotel Management
15-Apr-2018 by Aaron T, Hotel Management
Sorry for any issues with noise during your stay being close to an exterior door when the hotel is busy can be hard because it is a big hotel for security to have to cover and it could be a lot of different people. I am very sorry that it affected your night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2018
Good facility for what I needed. Quiet and clean.
Comment from Hotel Management
13-Apr-2018 by Aaron T, Hotel Management
Thank you very much for the review, happy that our hotel fit your needs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Centrally located.

Posted 02-Apr-2018
Cons: Restaurant was too high end so we decided to eat elsewhere.
Stayed here with family for RMWF. Kids loved the pool.
Comment from Hotel Management
02-Apr-2018 by Aaron T, Hotel Management
Thank you very much for the review. Sorry that Echo did not meet your needs.
3 out of 5
by A verified traveller from manitoba

Cold and noisy

Posted 02-Apr-2018
The hotel has been renovated so is modern looking. Our room overlooked the pool area and was really really noisy until the pool shut down. After the pool shut down we could hear music playing. Our room was incredibly cold even though we had the thermostat the highest it would go. The carpet in our room was stained. The facility did not match the price.
Comment from Hotel Management
02-Apr-2018 by Aaron T, Hotel Management
Sorry for the issues with the room, and that we did not meet the value that you expected. I hope that you would consider staying with us again at the Clarion Hotel & Suites in Brandon
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg Mb

Central location

Posted 31-Mar-2018
Exceptional hotel. However, very noisy guests yeling to each other in hallway at 0100.....yelling children running down halls at 0700. I wear earplugs and heard them.. If you have a respectful noise policy ..enforce it. Needed to be up and alert for Royal winter fair long day..unfortunate.
Comment from Hotel Management
04-Apr-2018 by Aaron T, Hotel Management
I am glad that you enjoyed the hotel. Please let the Front Desk know 24 hours a day if their are concerns with noise and we will be happy to come and deal with any issues.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice updates

Posted 29-Mar-2018
Kids over the pool area and slide. Great suits! Beds were a bit soft but slept well. Continental breakfast would be nice, would pay for the convenience.
Comment from Hotel Management
02-Apr-2018 by Aaron T, Hotel Management
Thank you very much for the review. Happy that you enjoyed the suites.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brandon Mb.

Going to the Winter Fair

Posted 27-Mar-2018
All services were excellent. Pool was great for the grandkids.
Comment from Hotel Management
28-Mar-2018 by Aaron T, Hotel Management
Thanks for the review Rob. I am happy to hear the grand kids enjoyed the pool.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Noisy on Weekends and be careful of rates

Posted 16-Mar-2018
Pros: Convenient
Cons: Outside parking is atrocious in the winter as everyone parks chaotically on an angle with no line markings. It was difficult to leave some mornings
Both my self and colleague stayed here over two weekends. Weekends are very noisy with kids running through the halls and banging doors - excessively. Complained to management but they did nothing. As well, it looks like they rent the pool out for parties because one Saturday there had to be no less than 100 kids in the pool area. Off weekend times seem to be quieter. Checked my bill once I got home and found out that for each day of my stay I was charged substantially more than the rate quoted when i booked through Expedia. And not by a small amount - $20 - $30/day more. I haven't had a chance to address this with the hotel or Expedia first (this was not a case of one rate being exclusive of taxes, etc. It was the base rate of the room).
Comment from Hotel Management
26-Mar-2018 by Aaron T, Hotel Management
Sorry for the issues with parking and the pool John. We do not allow outside parties but our hotel is very popular with families so we do get busy in the pool. The billing issues have been corrected. Than you for the review.
3 out of 5
by A verified traveller

Billing Discrpecy Noisy Rooms

Posted 12-Mar-2018
Hotel billed me $22.00 more than my Expedia itinerary price. It took hours of personal time to get them to honour Expedia’s price. Room around the pool are VERY NOISY. If your going to stay there don’t get a pool side room. Kids start swimming at 9 a.m. or earlier.
Comment from Hotel Management
26-Mar-2018 by Aaron T, Hotel Management
Sorry for any issues with the billing number, there was a communication error between our system and Expedia's but the error should have been corrected before you checked in.