Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from lampman sk

Christmas shopping

Posted 01-Dec-2016
Good hotel. Pool was hectic as there was an 11 year old hockey tournament on. I recommend this hotel!
Comment from Hotel Management
05-Dec-2016 by Aaron T, Hotel Management
Glad you enjoyed your stay Sasktraveller. Our apologies for the pool being busy with kids from the hockey tournament.
4out of 5
by A verified traveller from Ontario

Poor customer service

Posted 19-Nov-2016
Pros: Location and Tyson at the restaurant was very welcoming and his customer service was excellent.
Cons: Staff attitude
Location: Location is great.
The general managers reply to my complaint was poor. I have stayed at this hotel many times due to its location but the general managers poor customer service will make me rethink my stay there on my next trip.
Comment from Hotel Management
23-Nov-2016 by Aaron T, Hotel Management
My apologies for the poor customer service that you received from me, as I had mentioned in the email on that Saturday that was not the intent of my response. I am glad that Tyson and the restaurant were welcoming and you enjoyed the experience as a whole.
4out of 5
by A verified traveller from Canada

Great stay!

Posted 15-Nov-2016
Location: Fun n games arcade Thunderbird Bowling Little Shoppe
Swimming pool was a popular place for birthday parties, greeting and wait staff were prompt and friendly in the restaurant. Check in and check out were efficient. I only felt ripped off as I booked my room on expedia therefore not being able to utilize free breakfast coupons. Free breakfast coupons were only given if I had booked through the hotel directly.
Comment from Hotel Management
17-Nov-2016 by Aaron T, Hotel Management
Thanks for the feedback M. Glad you enjoyed the stay and Brandon.
4out of 5
by A verified traveller from alberta

Just like home

Posted 13-Nov-2016
Pros: The hotel staff went out of their way to make sure all my needs were met! The pool needed some repair but overall my favourite hotel in Brandon! Also
Cons: The pool needs a new lining installed and pool side room are too hot. Better air conditioning is required in the original part of the hotel.Iris
Location: Close to everything you need. My kids like to swim and there is a Tim's in walking distance!
My room is very comfortable nice beds to sleep in and very spacious!
Comment from Hotel Management
15-Nov-2016 by Aaron T, Hotel Management
Thank you for the feedback. We are working with the company on the pool liner, as that liner is 3 years old and we are already having issues with it. We have also started the upgrade of our heating and cooling system, which will help alleviate the heat issues in the rooms. Glad to hear we are your favorite hotel in Brandon.
4out of 5
by A verified traveller

Close to a bar, very easy to find and get to.

Posted 07-Nov-2016
Very welcoming and positive, gorgeous bar inside of the place and the pool and slide were great!
Comment from Hotel Management
07-Nov-2016 by Aaron T, Hotel Management
Glad you enjoyed your stay. Thanks for the feedback.
4out of 5
by A verified traveller

Posted 04-Nov-2016
Had a great stay. It was clean, comfy and good service for a reasonable price!
Comment from Hotel Management
04-Nov-2016 by Aaron T, Hotel Management
Thank you for the feedback. Glad you enjoyed your stay, and we look forward to seeing you again at the Royal Oak Inn
2out of 5
by A verified traveller

Posted 01-Nov-2016
Room was not as booked on Expedia and when asked was told those rooms were under maintenance.
Comment from Hotel Management
04-Nov-2016 by Aaron T, Hotel Management
My apologies for the mistake in the booking. Thank you for bringing it to my attention. I will address it with the Guest Service Team
5out of 5
by A verified traveller

Great stay

Posted 30-Oct-2016
Pros: Staff
Cons: Noise from outside
Staff was very helpful, great stay! Was a great place
Comment from Hotel Management
31-Oct-2016 by Aaron T, Hotel Management
Glad to hear you enjoyed your stay, hope to see you again at the Royal Oak Inn & Suites
5out of 5
by A verified traveller

Posted 22-Oct-2016
we were not here long, just a quick sleep over, but found the hotel nice and clean and comfortable. all that I was looking for.
Comment from Hotel Management
28-Oct-2016 by Aaron T, Hotel Management
Thanks for the great feedback and the possitive review. I am glad you enjoyed your stay.
4out of 5
by A verified traveller from Clandeboye

Clean hotel

Posted 09-Oct-2016
Nice hotel comfortable rooms. Great bar and good pool area. Didn't eat at restaurant as they didn't give us the free breakfast because we booked through expedia. Gave us a card indicating they would match expedia rates in the future if we called direct to book. Interesting marketing strategy. Not sure if I would stay at the hotel again on that basis.
Comment from Hotel Management
13-Oct-2016 by Aaron T, Hotel Management
Thanks for the feedback on the rooms Craig, hope you will re consider in coming back again to see us at the Royal Oak Inn