Exterior

Reviews of Brandon Hall Hotel and Spa

4 out of 5
Brandon Hall Hotel and Spa
Main Street, Brandon, Coventry, England

Reviews

8.0

Very good

Rating 10 - Excellent. 191 out of 567 reviews" "
Rating 8 - Good. 214 out of 567 reviews" "
Rating 6 - Okay. 98 out of 567 reviews" "
Rating 4 - Poor. 43 out of 567 reviews" "
Rating 2 - Terrible. 21 out of 567 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

graham

Liked: Cleanliness, staff & service
A cost effective hotel with generally good atandards
Stayed 1 night in Mar 2024

8/10 Good

Philip

Room 18 was a little bland but the pool more than made up for it, good value for money overall
Stayed 2 nights in Mar 2024

4/10 Poor

Alison

Disliked: Staff & service, amenities, property conditions & facilities
Poor service from some staff marred it. No one served at breakfast so l got sugary cereal and crap sugary processed yoghurt for £15. No one said the room coffee was in a cupboard. Plain burger no chips or anything £19. Terrible strong chemicals in the pool with ghastly communal changing.
Stayed 1 night in Feb 2024

6/10 Okay

Katherine

Travelled with family
Disliked: Cleanliness
This hotel is rated 4 star but I would not rate it as more than a 3 star. The room had mould all behind the radiator, the curtains were really dirty, there is no extractor fan in the bathroom, and the window would not open properly.......there was no obvious fire / smoke alarm in the room either. So if there was a fire we wouldn't have known about it and would not be able to get out of the ground floor window as it wouldn't open. I was very surprised that the hotel did not offer any room service either. We did not get to use the health suite, but it looked nice from outside. The staff were very helpful and happy though.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dines

Liked: Cleanliness, property conditions & facilities
Is beautiful place and the customer service was very good
Stayed 2 nights in Feb 2024

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, staff & service
Room was fine. Service was fine. Good restaurant. Lacks refinement we have experienced in other 4* hotels eg. Coffee machine and generic tea for breakfast with paper napkins and general feeling of economy over quality.
Stayed 2 nights in Feb 2024

8/10 Good

Tejinder

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Justine

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is in need of a major refurb. Walls had so much filler and holes in them in corridors and bedrooms. Cobwebs hanging from ceiling, black mould in bathroom and very dated along with ceiling paint peeling off. Bar closed at 11 pm even when there was lots of people still in the bar socialising. Definitely not 4 star.
Stayed 2 nights in Jan 2024

6/10 Okay

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LEANNE

Travelled with family
Liked: Amenities
I had my birthday there I booked 6 rooms and it was amazing, the staff were fantastic they went out of there way to make are stay special so I can say a very special thank you we justed loved it
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness
Appearance in the dining room and especially at breakfast was very stark and lacked any warmth in the way of table settings. Tables without any tablecloths, no amenities even to the point of sugar or milk not on the tables. I stay at many hotels around the world and while I can appreciate buffets allow for less "wait staff" to serve at tables, it is more personable if a member of the wait staff could at least offer/serve coffee or tea at the table to a guest rather than self-service from a machine. Lounge/bar service personnel not friendly. Improving personal service in all public areas goes a long way to adding to the enjoyment and guest satisfaction.
Stayed 2 nights in Dec 2023

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mr Stephen currell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel friendly staff great breakfast pool a bit cold to enjoy a nice swim would stay again
Stayed 1 night in Dec 2023

2/10 Terrible

Mib

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nigel

Liked: Staff & service
Disliked: Room comfort
good setting not so much the rooms
Arriving at 8.30 on a blustery December winters night we parked in the overflow car park and splashed through the puddles to the entrance. The drive in had been impressive & well illuminated with lights either side of the long driveway. We checked in without issue and asked about eating in the restaurant & were told we had about 15 minutes order so we hurried to our room. A fast freshen up and we headed back down to eat, choosing to order at the bar as this felt a little less formal. Asking for the menu I was shocked at the prices with starters sitting between £10-£15 and main course typically around £30, this resulted in our evening meal for 2 approaching the price of our accommodation! The room itself had a very large bed which we discovered were just 2 beds pushed together as I descended into the gap in the middle as they drifted apart in the middle of the night - far from ideal! The bathroom had basic cheap toiletries for one person thrown on the side and there was only one set of towels - luckily we found another set in the wardrobe. The grouting in the bathroom was fairly grubby and you could easily see the areas frequented by guests. The TV in the room was probably one of the first generation flat screen models and at least a decade old and lacked most channels and didn't even have a TV guide so definitely no smart features. Breakfast was good and checkout was easy. Overall OK value for money but the rooms were not as you would expect from such a grand setti
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to a wedding not 4 star at all wedding reception room was freezing and limited drinks and they cost the earth
Stayed 2 nights in Nov 2023

10/10 Excellent

Hamida

Travelled with partner
Liked: Cleanliness, amenities
Really nice stay, comfortable warm and cosy rooms. Good amenities in room. Spa and pool clean. Decent breakfast. Perfect for a quick get away surrounded by greenery in the woodlands.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

8/10 Good

Tim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed the night and didn't get to try the spa or pool facilities. The room was great value for money - large and comfortable - I enjoyed the breakfast and the staff were very courteous. It's a grand hotel that feels like it has seen better days (hence the 4*), but is still perfectly lovely. I would be very happy to return.
Stayed 1 night in Nov 2023

8/10 Good

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy but room was boiling and the window latch was broken! Thankfully there was a fan! Really lovely stay. Would stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

Haleemah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could've had more amenities for the price paid i.e., tea facilities in the room and smart TV options but otherwise cant complain
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Unpleasant
This was a business stay, simply an over-night stop between two days of local work, so a comfortable and quiet place to rest was all that was required. Advance reports from locals had the place as 'pleasant but a bit tired'. Although the outside of the building was looking a little in need, the inside seemed more than adequate and the room itself was clean and comfortable with easily-controlled temperature and black-out curtains (required because one of the security lights on the spa building shone straight at my window). Bar some noise around midnight (other guests who didn't seem to grasp that their voices and door-banging might carry to neighbouring rooms) I slept well. I ate in the restaurant.The prices were a little high for the venue, I though, but the food was good. Had I known how decent were the servings of side-dishes (plenty of 'Asian kale'), I might have been tempted to simply have had three side dishes as a decently-priced and filling meal! Breakfast was decent. Not the greatest choice for the money, but perfectly adequate.
Stayed 1 night in Nov 2023

6/10 Okay

Sian

Nothing really wrong but completely characterless. Had a really nice bar meal!!
Stayed 1 night in Nov 2023

8/10 Good

Eleanor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We stayed in an accessible room executive twin room. It was clean and tidy. The wet room was great apart from nearly flooding when using the shower. The only other down side was the adjoining door...this allowed zero sound protection from the family next door. Which on our occasion was a couple with two dogs. As the floors are not carpetted we heard every movement the dogs made and i could hear every word the people were saying. Not great when they got up at 6.30am to prepare for a dog show!!!
Stayed 1 night in Nov 2023

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a couple of problems but the staff sorted them out really quickly
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice stay had. Calm and cheery staff. Room spacious and very clean. Easy nearby parking. Super tasty bar snacks. Overall happy and relaxing time. Pleasantly secluded location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, spacious room with a very comfortable bed
Stayed 1 night in Oct 2023

6/10 Okay

Rachel

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with family
Liked: Staff & service, room comfort
We came for my nieces wedding and we had a fantastic time. Cannot fault the food and the service. The actual hotel and I know our room is in need of updating but overall the staff that we came into contact with were very friendly and helpful. Yes I would stay again 😃
Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
A
Stayed 3 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Daryl

Stayed 1 night in Oct 2023

8/10 Good

Sandy

Travelled with partner
Disliked: Amenities
The reception staff were amazing. They were so welcoming and helpful. Couldn’t fault any of them. Fantastic. Unfortunately the only fault I have to mention how rude the breakfast lady was when we walked in at 9:40. Breakfast is until 10. We got there and she rolled her eyes said morning in an unfriendly manner. Asked us for our room number. To then be like breakfast finishes at 10. So what ever is out is out. I looked thinking wow what customer service is this. Iv stayed at a lot of places and even tho breakfast finishes at 10. And you turn up 9:50 then treat you with respect. I paid extra on for the breakfast. So very disappointed with that. Not a great variety. And before 10 things were going away. The porridge she put away as soon as we walked in. Juice was getting sealed and a bit of the hot breakfast that was left which wasn’t much I wouldn’t say was amazing. We sat started to have breakfast and then another lady comes over to say everything is closing and to have tea before it shuts. We left at 10:20 and both ladies were just sat around gossiping. Im not to sure if I would stay again because breakfast is something you look forward to when staying away. It’s not something you make yourself regular. Couldn’t fault the reception staff however.
Stayed 1 night in Oct 2023

10/10 Excellent

Mr Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast. Need at least one softer pillow per bed.
Stayed 3 nights in Oct 2023

10/10 Excellent

Diane

Stayed 1 night in Oct 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stay, friendly efficient staff, good facilities, nice buffet breakfast and the location made it possible for an easy journey to head to a conference the next day.
Stayed 1 night in Oct 2023

10/10 Excellent

Vajid

Liked: Amenities
..have to walk to an adjacent building for swimming and sauna was the only downfall but the hotel itself made up for it.thank you.will definitely use it again
Stayed 1 night in Oct 2023

10/10 Excellent

Harriet

Stayed 4 nights in Sep 2023

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

6/10 Okay

Toni

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I was not happy when laying in the bath there was pop all over the toilet and i can assure you not mine on my partners this is disgusting
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Stayed 1 night in Sep 2023

8/10 Good

Pamela

Liked: Amenities
Nice hotel staff lovely and very attentive
Stayed 5 nights in Sep 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay in rural area which is also close to the city. Saw a deer in the grounds which was rather special to see. Hotel a little dated, but room was comfortable and spotless. Didn't eat or use leisure facilities, so can't really comment about those. Had a look at the pool and it looked inviting. Would stay again.
Stayed 1 night in Sep 2023