Ratings based on 135 Verified Reviews

4.4 out of 5
82% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2018
Easy check in. Staff nice. Good parking. Room very clean and comfortable We had everything we needed.
Comment from Hotel Management
16-Jan-2018 by staff, Hotel Management
Thanks for your stay and review.
4 out of 5
by A verified traveller

"Brazen you made a difference"

Posted 02-Dec-2017 on Hotels
Brazen, probably mis-spelled but she was the front desk representative was very helpful and polite. She exemplify what your customers expect as outstanding customer service. My room was cleaned after the first day but dirty towel was left under sink counter and another one left on sheet in made up bed under the covering. It stand out because not mixed up in the other coverings. The front desk attendant on night of arrival which was after midnight promised wake up call but didn't receive one. Later discovered cord to phone not plug into unit. I thought overall the hotel and amenities were nice.
Comment from Hotel Management
06-Dec-2017
We appreciate your stay and review. We are sorry for inconvenience you had .we will use your comments for future improvements. Thanks you
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Cleanliness

Posted 26-Nov-2017
I only have one complaint our room didn't have a coffee machine that worked.I called to the front desk the man seemed like he did'nt care to look for one in a room that wasn't occupied. We get up at 5:00am we wanted coffee.I thought wow that's not good service keep your customers happy give them what they want within reason. But the young lady when we arrived was so nice & very friendly that was great.
Comment from Hotel Management
06-Dec-2017 by Staff, Hotel Management
Thanks for stay and review We are sorry for your inconvenience during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from FL

Nice hotel conveniently located

Posted 25-Nov-2017
Clean w/comfy beds...right off hwy 10 for ezy access while traveling across country.
Comment from Hotel Management
28-Nov-2017 by Staff, Hotel Management
Thanks we appreciate your stay
5 out of 5
by Brandon

Great place to stay when passing through Brady.

Posted 22-Nov-2017 on Hotels
Holiday Inn Express Brady is nice(the best in town), clean, and has very friendly and helpful service.
Comment from Hotel Management
28-Nov-2017
Thanks We glad to know that your stay was nice and our services was as your liking.
5 out of 5
by Rob

Posted 17-Nov-2017 on Hotels
Excellent facility
Comment from Hotel Management
28-Nov-2017
Thank you
4 out of 5
by SHARI F

Posted 09-Nov-2017 on Hotels
Comment from Hotel Management
28-Nov-2017
Thank you
4 out of 5
by Sharon

Posted 06-Nov-2017 on Hotels
Comment from Hotel Management
28-Nov-2017
Thanks a lot
5 out of 5
by Rick

Posted 05-Nov-2017 on Hotels
Great place to stay in Brady.. comfortable, clean and quiet rooms.
Comment from Hotel Management
28-Nov-2017
Thanks for your stay and review
3 out of 5
by A verified traveller from Dallas Tx

Poor Customer service

Posted 28-Oct-2017
Arrived, had booked a king size bed. They gave me a room with 2 queens. When I went down to discuss the error with Breezan (desk rep) she stated Expedia changed my room and to take it up with them. Very sippy attitude. Never offered to look at correcting the issue. Called Expedia, they did not change my reservation. Expedia rep called hotel and tried to have them correct the error. No luck. Expedia rep DID issue a refund due to the poor customer service I had received. I felt that the hotel lied to me, and tried to blame Expedia. It's a clean hotel, just the staff at the front desk is an issue. Make sure you check, then double check before you arrive that your correct room is on file. Sadly due to the poor service I received I will be arranging to stay at the other hotel in town when I travel down every couple of months.
Comment from Hotel Management
08-Nov-2017 by Staff, Hotel Management
There was wrong description on web room reserved and that was confusion. you had higher price and spacious room. We had no availability to move to another room day you had stayed, we had explained.