Ratings based on 125 Verified Reviews

4.5 out of 5
80% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Dallas Tx

Poor Customer service

Posted 28-Oct-2017
Arrived, had booked a king size bed. They gave me a room with 2 queens. When I went down to discuss the error with Breezan (desk rep) she stated Expedia changed my room and to take it up with them. Very sippy attitude. Never offered to look at correcting the issue. Called Expedia, they did not change my reservation. Expedia rep called hotel and tried to have them correct the error. No luck. Expedia rep DID issue a refund due to the poor customer service I had received. I felt that the hotel lied to me, and tried to blame Expedia. It's a clean hotel, just the staff at the front desk is an issue. Make sure you check, then double check before you arrive that your correct room is on file. Sadly due to the poor service I received I will be arranging to stay at the other hotel in town when I travel down every couple of months.
Comment from Hotel Management
08-Nov-2017 by Staff, Hotel Management
There was wrong description on web room reserved and that was confusion. you had higher price and spacious room. We had no availability to move to another room day you had stayed, we had explained.
5 out of 5
by Louwanna

Five stars very nice employee

Posted 14-Aug-2017 on Hotels
We had a great stay usually stay there couple times a month
4 out of 5
by Jaun

This traveller left a rating score only Posted 08-Aug-2017 on Hotels
4 out of 5
by Angelica

Little Brady

Posted 07-Aug-2017 on Hotels
I love Holiday Inns, this one is Very well kept.
5 out of 5
by A verified traveller

Passing through .

Posted 31-Jul-2017 on Hotels
Made and paid with Hotel.com. Easy even coming in late. All clean and friendly. Checked out the same.
3 out of 5
by Sherry

This traveller left a rating score only Posted 24-Jul-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice, newer hotel

Posted 01-Jul-2017
Pros: good location with easy access to 3 major highways.
Location: Brady is a pretty cool little town. The downtown area near the courthouse has some nice shops and places to eat.
I booked, and paid for, a King Suite online,so imagine my surprise when I was given a suite with 2 queen beds when I checked in. Hotel was pretty full, so I didn't make a fuss about it, and the room was fairly nice. Shower curtain could definitely use a run through the washing machine. The staff was very friendly and helpful!
5 out of 5
by Cindy

Great option in Brady Texas

Posted 27-Jun-2017 on Hotels
This hotel was fine! There aren't that many options in Brady Texas, and they managed to be excellent. The room was ready, clean and spacious. The bed was comfy - I didn't even bother to bring in my own pillow from the car!! Breakfast was ample, and they refreshed it throughout the offered breakfast hours, so whether you were a late riser or an early bird, you had bacon, sausage (pork and turkey!), eggs, pancakes, cereal, yogurt and coffees, teas and juices to choose from - if you leave hungry, it is your choice to do so!
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-May-2017 on Hotels
5 out of 5
by Mathew

Best Hotel in Brady

Posted 01-May-2017 on Hotels
I thought everyone was doing a good job