Ratings based on 138 verified reviews

3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 10-May-2019
This is a smashing place to stay, friendly and unpretentious.
Comment from Hotel Management
15-May-2019 by Rebeka, Hotel Management
Thankyou for you 5/5 review We really appreciate your feedback and look forward to welcoming you again very soon
1 out of 5
by a verified traveller

Posted 14-Apr-2019
Comment from Hotel Management
01-May-2019 by Claudia , Hotel Management
Good Morning, If you could please elaborate on your review by emailing us directly. It would be greatly appreciated, we are continually trying to improve our services and any feedback would be helpful. Kindest Regards
4 out of 5
by a verified traveller

Posted 28-Jan-2019
Comment from Hotel Management
28-Jan-2019 by Anney Jennings , Hotel Management
Thank you for taking the time to leave a review of your recent stay with us We do hope to welcome you back in the near future Kindest Regards
4 out of 5
by a verified traveller

Posted 26-Jan-2019 on Hotels
Comment from Hotel Management
28-Jan-2019 by Anney Jennings, Hotel Management
Thank you for taking the time to leave a review of your recent stay with us We do hope to welcome you back in the near future Kindest Regards
5 out of 5
by a verified traveller

Friendly & Spacious Hotel

Posted 14-Jan-2019 on Hotels
We ended up staying at The Highfield after our booked accommodation let us down but thankfully The Highfield took us in within 10mins. On arriving at The Highfield we were greeted by a friendly young lady on reception who booked us in very quickly explained where everything was in the hotel. The room was very spacious for a double room with a very comfortable relaxing bed and whilst the decor may need refreshing the room overall and it’s facilities were great.
Comment from Hotel Management
15-Jan-2019 by Anney Jennings , Hotel Management
Thank you for taking the time to leave such a lovely review We take on board your comments with regards to the decor and are midway through renovating various areas if our complex and hope that if you come back to stay with us in the future you will be able to enkoy them We do look forward to welcoming you back soon Kindest Regards Anney Jennings
5 out of 5
by a verified traveller

Posted 23-Dec-2018 on Ebookers
Comment from Hotel Management
27-Dec-2018 by Mel, Hotel Management
Many thanks for your kind review We look forward to seeing you again soon
4 out of 5
by a verified traveller

Posted 10-Dec-2018 on Hotels
Comment from Hotel Management
12-Dec-2018 by mel, Hotel Management
Thank you for your review
4 out of 5
by a verified traveller

Posted 14-Oct-2018 on Hotels
Comment from Hotel Management
16-Oct-2018 by Mel, Hotel Management
Thankyou for taking the time to leave your review We hope to see you again soon
2 out of 5
by a verified traveller from gillingham dorset

Needs more attention to detail

Posted 24-Sep-2018
The rooms where ok. Could hear everything next do even the couple who argue thro the night. Staff were ok breakfast. Dirty cutlery and glasses. Lack of service and had to tidy table after yourself. No tea bags or tea spoons. Just very disappointed.
Comment from Hotel Management
08-Oct-2018 by Anney Jennings, Hotel Management
Good Morning Mr Sexton Thank you for taking the time to review your recent stay We are very sorry that another guest disturbed you and wish you had alerted a member of our team either in person or by calling one of the numbers detailed on your room slip handed to you on arrival with your key If you could please elaborate on the 'staff ok' we would appreciate it. This is not the usual response from guests so if this member of our team does require more training we will action it immediately We are saddened to hear that you found dirty cutlery and glasses on display at breakfast, this should not happen as the breakfast bar is checked by a number of people before opening at 5:30am We have a selection of over 20 teas and we are shocked to know that these had all gone before you came for breakfast, we can only think this was during replenishment
5 out of 5
Recommended
for Everyone
by a verified traveller from Wirral

Friendly welcome

Posted 24-Sep-2018
Great location, hotel was in a quiet area, great pub for dinner on first night helpful staff and breakfast had an excellent choice. Swimming pool was a bonus to use for our stay too. Room spacious, clean and comfortable
Comment from Hotel Management
24-Sep-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to leave such a glowing review for your recent stay We look forward to welcoming you in the near future Kindest Regards Anney Jennings