Ratings based on 127 Verified Reviews

3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller from gillingham dorset

Needs more attention to detail

Posted 24-Sep-2018
The rooms where ok. Could hear everything next do even the couple who argue thro the night. Staff were ok breakfast. Dirty cutlery and glasses. Lack of service and had to tidy table after yourself. No tea bags or tea spoons. Just very disappointed.
Comment from Hotel Management
08-Oct-2018 by Anney Jennings, Hotel Management
Good Morning Mr Sexton Thank you for taking the time to review your recent stay We are very sorry that another guest disturbed you and wish you had alerted a member of our team either in person or by calling one of the numbers detailed on your room slip handed to you on arrival with your key If you could please elaborate on the 'staff ok' we would appreciate it. This is not the usual response from guests so if this member of our team does require more training we will action it immediately We are saddened to hear that you found dirty cutlery and glasses on display at breakfast, this should not happen as the breakfast bar is checked by a number of people before opening at 5:30am We have a selection of over 20 teas and we are shocked to know that these had all gone before you came for breakfast, we can only think this was during replenishment
5 out of 5
Recommended
for Everyone
by a verified traveller from Wirral

Friendly welcome

Posted 24-Sep-2018
Great location, hotel was in a quiet area, great pub for dinner on first night helpful staff and breakfast had an excellent choice. Swimming pool was a bonus to use for our stay too. Room spacious, clean and comfortable
Comment from Hotel Management
24-Sep-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to leave such a glowing review for your recent stay We look forward to welcoming you in the near future Kindest Regards Anney Jennings
3 out of 5
Recommended
for Everyone
by a verified traveller from london

Convenient for occasion

Posted 24-Sep-2018
Friendly staff. Good breakfasts. Large room. Bed linen had an unpleasant strong smell of bleach and a large spider on the bed. Made us feel itchy all night.
Comment from Hotel Management
24-Sep-2018 by Anney Jennings , Hotel Management
Thank you for taking the time to leave a review We are so pleased you enjoyed a majority of your stay Apologies for the strong cleaning products odour We wish you had called us as we would have quickly removed the spider from your room
4 out of 5
Recommended
for Everyone
by a verified traveller

Huge room, very friendly staff

Posted 10-Sep-2018
Stayed as this hotel is close to family - huge room and very friendly staff on arrival
Comment from Hotel Management
24-Sep-2018 by Anney Jennings , Hotel Management
Thank you for taking the time to leave a review of your recent stay with us We are so pleased you enjoyed your time with us and look forward to welcoming you back in the near future Kindest Regards
3 out of 5
Recommended
for Everyone
by a verified traveller

Posted 13-Aug-2018
Double room was very large and basic but for one night suited my needs. Didn't have the opportunity to use any facilities so unable to comment.
Comment from Hotel Management
31-Aug-2018 by Adam , Hotel Management
Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay. Hopefully, when you next stay with us, you will have the opportunity to use the leisure facilities. Kindest Regards
3 out of 5
by a verified traveller

Posted 12-Aug-2018 on Hotels
Comment from Hotel Management
22-Aug-2018 by Anney, Hotel Management
Thank you for taking the time to review your recent stay
3 out of 5
Recommended
for Everyone
by a verified traveller

Staff welcoming and informative on arrival.

Posted 03-Aug-2018
Room clean and comfortable.could do with updating and refurbished to bring upto places like premier inns standard.
Comment from Hotel Management
05-Aug-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to review your recent stay We are constantly renovating the four areas of our complex and hope you see and like the changes if you stay with us in the future Kindest Regards
4 out of 5
by a verified traveller

Posted 03-Aug-2018 on Hotels
Very clean and welcoming. Convenient to meet with my family.
Comment from Hotel Management
05-Aug-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to review your recent stay We are so pleased you enjoyed your time with us Kindest Regards
3 out of 5
by a verified traveller

Mmmm?

Posted 28-Jul-2018 on Hotels
Not the best but it trys
Comment from Hotel Management
05-Aug-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to review your recent stay We are sorry to read your comments and ask that you contact us direct to offer more of an insight so we can improve on our family business where possible Kindest Regards
5 out of 5
by a verified traveller

all you could ask for .

Posted 25-Jul-2018 on Hotels
great reception staff , lovely big room with massive comfy bed . all one one site , nice resteraunt , nice pub , and even a onsite pool . great stay , ty .
Comment from Hotel Management
05-Aug-2018 by Anney Jennings, Hotel Management
Thank you for taking the time to leave your glowing review We do hope to welcome you back in the near future