Thank you for leaving us a 5* review!We are so happy you enjoyed your experience at the Highfield. We hope to welcome you again soon!

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and look forward to seeing you again soon :)

Thank you for taking the time to leave a review, our heating works on a timer to come on around the time of check-in. We are sorry you had an issue with the Wifi, not sure if this was mentioned to the reception or on the duty manager's phone number we provide when you check in. If so we do try our best to get all customers signed in. As this is an unsecured network available to the full hotel some devices will not let you sign in due to the security set up on your device. We hope these things did not spoil your trip and for future stays, if there are any issues throughout your stay please let us know so we can rectify them ASAP :)

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and hope to see you again soon :)

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay and hope to see you again soon :)

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and hope to see you again soon :)

Thank you for taking the time to leave a review, we appreciate the feedback and use it to help to continue to improve our services

We are sorry to here that you did not enjoy your experience at the Highfield. If could kindly get in touch with us and we can discuss where we went wrong and make improvements for the future.

Thank you for taking the time to leave a review, we use all of your comments to help to continue to improve our services. We are delighted you enjoyed your stay with us overall and hope to see you again in the future :)

Thank you for taking the time to leave us a review. We are sorry to hear that a sink plug was missing in the bathroom and one of the sockets was not working. Can you confirm which room you stayed in and we can investigate this for you? Despite these few niggles we hope you enjoyed your overall experience at the Highfield.

tHANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW, WE APPRECIATE ALL FEEDBACK AND USE IT TO HELP CONTINUE TO IMPROVE OUR SERVICES KINDEST REGARDS

Thank you for taking the time to leave a review, we appreciate your feedback and hope to see you again soon :)

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your room. Can you confirm which room you stayed in so we can investigate this further?And we are glad you enjoyed your meal in our adjoining bar.

Thank you for taking the time to leave a review, we are sorry to hear you were disturbed by other guests, for future stays please request a quieter room and we can make sure you are situated further away from reception or the staircase.

Thank you for leaving us an 8* review!We are glad that you found our staff friendly and welcoming. Unfortunately, the rest of your review has been cut off and we are unable to view what has been written. If you could please contact us and we would be more than happy to discuss things further.Kindest RegardsAdam

Thank you for your 5* Review!

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and use your comments to help continue to improve our services. We hope to see you again in the future :)

Thank you for taking the to leave us a review.We are sorry that we were not able to come to a satisfactory conclusion to your complaint. However, once the issue was reported to us, it was looked into promptly, but the issue could not be resolved in a timely manner and the guests were promptly moved rooms. We understand that this can be frustrating, but when an issue arises like this it is no fault of the individual dealing with the complaint or the business at hand.To ensure the guests had sufficient hot running water, we promptly moved them to an alternate room only 2 doors down from their previous room of occupation. With us being near fully booked, there were no like-for-like rooms available (Twin rooms with 2 Single Beds), an upgrade was provided to a Family Room with a King Size bed and a Single bed.A full refund was also provided for the use of the facilities, for any inconvenience caused by the swimming lessons, which a timetable is clearly posted in the hotel and leisure centre. - The sauna is in full working order, at present the only facility closed is our Steam Room. Our gym, swimming pool, jacuzzi and sauna were open as normal for all guests to enjoy.As a room upgrade was provided for the issues risen, we were not able to provide any monetary refund for this evening's stay. However, as a goodwill gesture, a discount was offered for the future bookings you initially had booked with us and free access to the leisure facilities.

Thank you for taking the to leave us a review.We are sorry that we were not able to come to a satisfactory conclusion to your complaint. However, once the issue was reported to us, it was looked into promptly, but the issue could not be resolved in a timely manner and the guests were promptly moved rooms. We understand that this can be frustrating, but when an issue arises like this it is no fault of the individual dealing with the complaint or the business at hand.To ensure the guests had sufficient hot running water, we promptly moved them to an alternate room only 2 doors down from their previous room of occupation. With us being near fully booked, there were no like-for-like rooms available (Twin rooms with 2 Single Beds), an upgrade was provided to a Family Room with a King Size bed and a Single bed.A full refund was also provided for the use of the facilities, for any inconvenience caused by the swimming lessons, which a timetable is clearly posted in the hotel and leisure centre. - The sauna is in full working order, at present the only facility closed is our Steam Room. Our gym, swimming pool, jacuzzi and sauna were open as normal for all guests to enjoy.As a room upgrade was provided for the issues risen, we were not able to provide any monetary refund for this evening's stay. However, as a goodwill gesture, a discount was offered for the future bookings you initially had booked with us and free access to the leisure facilities.

We are sorry to hear you did not enjoy your stay with us could you please elaborate? We use your feedback to continually improve our services

We are sorry to hear you did not enjoy your stay with us. Without a name or room number, it is difficult to correct any mistakes on our part. All of our laundry is cleaned by an external laundrette and then checked over by our staff when making up the beds, therefore I can assure you the bedding was not dirty. When checking in you are given a duty manager's telephone for you to call if there are any issues throughout your stay, nothing was mentioned regarding hot water or any other issues. Again without us knowing where you stayed, it is difficult for the maintenance team to look at the issue and correct it. We would appreciate it if you could ether message us through Expedia and give us more information or via email direct to the hotel.

Thank you for taking the time to leave a review, we are obviously disappointed you did not enjoy your time with us, could you please elaborate on your stay? We do use all feedback to help to continue to improve our services and would like to correct any issues you experienced

Thank you for leaving us a 10* review! We hope to welcome you again soon.

Thank you for leaving us an 8* review!We are sorry to hear you were having trouble with your shower. We have looked at this and found there were pressure issues with the shower head, which has now been replaced with a new one. We hope to welcome you again in the future!

Thank you for taking the time to leave a review.

Thank you for leaving us a review. We hope to welcome you again in the future!

Thank you for leaving us an 8* review!We are so happy that you enjoyed your stay with us at the Highfield. We hope to welcome you again in the future.

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay and look forward to welcoming you back in the near future.Kindest Regards

Thank you for your 8* review!We hope to welcome you again soon.

Thank you for leaving us a 5* Review!We are so glad you enjoyed your experience at the Highfield.We hope to welcome you again soon!

Thank you for leaving us a 8* review!We are glad that you enjoyed your overall stay with us at the Highfield. We are sorry that the Jacuzzi and Sauna were out of action during your stay. They have now been sorted and are back up and running. If you stay with us again, we hope you manage to enjoy the use of all the facilities we offer at the Highfield. Kindest Regards

Thank you for taking the time to leave such a lovely review, we are delighted you enjoyed your stay with us and look forward to welcoming you back soon :)

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay. We appreciate all feedback to continue to improve our services nd hope to welcome you back again in the near future. Kindest Regards

Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and look forward to welcoming you back in the near future.Kindest Regards

Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and look forward to welcoming you back in the near future.Kindest Regards

Thank you for leaving us a review!We are happy to hear you enjoyed your stay overall at the Highfield and we are glad to see that staff were welcoming and helpful during your time with us. We have passed on your comments to serving and kitchen staff in regard to breakfast. We are sorry that this occurred during your stay.

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and hope to see you again in the future :)

Thank you for leaving us a review!We appreciate you taking the time to leave us a score.Can you please provide further details about your stay with us? We are always looking to take on comments from our guests to improve our business for future guests.

We are sorry to hear you did not enjoy your stay with us, we appreciate all feedback to help continually improve our services, if you could elaborate on why you were dissatisfied?

Thank you for your 10* review!We are so happy that you enjoyed your stay with us at the Highfield. We look forward to welcoming you again soon!

Thank you for taking the time to leave a review, we are delighted you enjoyed your stay with us and hope to see you again in the future :)

Thank you for taking the time to leave us a review! We hope to welcome you again soon.

Thank you for leaving us a 10* Review! We are so happy you enjoyed your stay with us. We look forward to welcoming you again soon.

Thank you for leaving us a review. We are so glad that you enjoyed your stay with us and that you liked the size of the rooms we provide to guests. Sadly, we have been advised to remove all bath mats from our rooms and replace them with non-slip strips. According to Health & Safety officers, they have been proven to be more of a hazard than a help. Hence why we are now no longer allowed to provide them. We are in the process of adding additional handrails to our rooms for customers' assistance. We hope you visit again and see some of the improvements we are making. Kindest Regards

Thank you for leaving us a review! We are sorry to hear that you missed out on breakfast during your recent stay with us. We will certainly take your comment on board and review breakfast times for the future. We hope this has not deterred you from staying with us again. Kindest Regards

Thank you for leaving us a review! We are so glad you enjoyed your stay with us and we hope to welcome you again in the future!

Thank you for posting a 3* review! We do apologise for the confusion in regards to our Leisure Facilities. - Unfortunately, Expedia/Hotels.com do not have the ability for us to state that there are additional fees for our Leisure Facilities, only allows us to confirm that they are available for guests. We do hope you stay with us again. Kindest Regards