Reception
Check availability

Reviews of St Giles Heathrow Hotel

3 out of 5
St Giles Heathrow Hotel
Hounslow Road, Middlesex, Feltham, England

Reviews

7.2

Good

Rating 10 - Excellent. 185 out of 1000 reviews" "
Rating 8 - Good. 384 out of 1000 reviews" "
Rating 6 - Okay. 250 out of 1000 reviews" "
Rating 4 - Poor. 117 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Qisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Eve on 19 Dec 2021
Dear Qisa, Thank you for rating us! We hope to welcome you again! Best Regards, St Giles Heathrow

4/10 Poor

malcolm

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water in room !!
Stayed 1 night in Dec 2021
Response from Eve on 12 Dec 2021
Dear Malcolm, Thank you for sharing your feedback. We are disappointed to hear that our service did not match the level of our standard and we are sorry for the inconvenience during your stay. Your feedback was shared with management Best Regards, St Giles Heathrow

10/10 Excellent

Tejinders

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booed with Expedia By mistake wrong date Expedia call hotel Staff was very helpful roxan the person Change my dates with any charge Been visit before had good experience Definitely recommend Good price
Stayed 1 night in Dec 2021
Response from Eve on 12 Dec 2021
Dear Tejinders, Thank you for your feedback and kid words about Roxanne. We are pleased to know that you enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles London

2/10 Terrible

Joseph

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The reception staff were very helpful, however the restaurant food was terrible & the staff were rude.
Stayed 1 night in Nov 2021
Response from Eve on 29 Nov 2021
Dear Joseph, Thank you for your feedback. Thank you for the compliments to our reception team.We are sorry to hear that you felt disappointed with your visit to our restaurant. Your feedback was shared with management for improvement of the guest experience. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

Stephen

Stayed 1 night in Nov 2021

8/10 Good

BP

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2021
Response from Charlie on 21 Nov 2021
Thanks for your rating. We hope to see in the near future.

6/10 Okay

Robert

Stayed 1 night in Nov 2021

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from Eve on 17 Nov 2021
Dear Barry, Thank you for your rating. We hope to welcome you again. Kind Regards, St Giles London

8/10 Good

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price, friendly staff, larger than expected family room. Seemed clean though some rough edges including worn through carpet and missing tile grout. Taps had to be run for a long time to get hot water and bath on the tiny side. Expected road and air traffic noise. Breakfast plentiful but limited if you don’t eat full English. All round excellent value for money.
Stayed 1 night in Nov 2021
Response from Eve on 18 Nov 2021
Dear Dean, Thank you for your feedback. We are pleased to know that you enjoyed your experience with us. Your feedback was shared with management. We hope to welcome you again. Kind Regards, St Giles Heathrow

6/10 Okay

Tejinders

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Good property to stay Near by shops easy quick way to Feltham station . Room size is good Beds not that big . Friendly staff , not a bad price.
Stayed 1 night in Nov 2021
Response from Eve on 18 Nov 2021
Dear Tejinders, Thank you for your feedback. We are happy to know that you liked our hotel and location. Your feedback was shared with management. We hope to welcome you again. Kind Regards, St Giles Heathrow

4/10 Poor

jonathan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was really nice and check in was easy. Good location for Twickenham right next to station. Although when we got back from the rugby we notice that the room was dirty bin full of rubbis and food from last guest in fridge not good enough im afraid. Breakfast basic but ok.all the hand gels and dispensers empty.
Stayed 1 night in Nov 2021
Response from Eve on 17 Nov 2021
Dear Jonathan, Thank you for your feedback. We are happy to know that you had a comfortable check in. We are sorry to for the inconvenience during your stay. Your feedback was shared with management for improvement of the guest experience. We hope to welcome you again for improved experience. Kind Regards, St Giles Heathrow

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay here. Very limited selection of draught beers in bar.
Stayed 1 night in Nov 2021
Response from Eve on 17 Nov 2021
Dear Bernard, Thank you for your feedback. We are pleased to know that you enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Eve on 17 Nov 2021
Dear Angela, Thank you for 10* rating. We hope to welcome you again. Kind Regards, St Giles London

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Eve on 8 Nov 2021
Dear Brian, Thank you for rating us! We hope to welcome you again! Kind Regards, St Giles Heathrow

2/10 Terrible

Matthew

Never stayed there
Stayed 1 night in Nov 2021
Response from Eve on 8 Nov 2021
Dear Matthew, Thank you for your feedback. Kind Regards, St Giles Heathrow

2/10 Terrible

Ellis

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I’m still waiting for an explanation from Expedia why the booking was cancelled by them and why the hotel couldn’t sort an alternative. Rubbish service from Expedia and St Giles hotel. Terrible in fact.
Stayed 1 night in Nov 2021
Response from Eve on 8 Nov 2021
Dear Ellis, Thank you for your feedback. Your feedback was shared with management for improvement. Kind Regards, St Giles Heathrow

8/10 Good

deborah, Hammonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to Airport
Stayed 1 night in Oct 2021
Response from Eve on 8 Nov 2021
Dear Deborah, Thank you for your feedback. We are pleased to know that you enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles Heathrow

6/10 Okay

Wojciech

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
…around 40 years ago must be impressed:)
Stayed 2 nights in Oct 2021
Response from Eve on 8 Nov 2021
Dear Wojciech, Thank you for your feedback. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel has recently been refurbished. I thoroughly enjoyed my stay. The room was spacious and spotless. The shower was superb. Food was very good. The price was very good value. Check out is normally 11:00 but mine was extended by two hours at no charge. Staff were helpful and very courteous. Overall, highly recommended.
Stayed 1 night in Oct 2021
Response from Charlie on 3 Nov 2021
Many thanks for your rating Robert. We hope to see you in the future. Kind regards Charlie Islam-Harry Hotel Manager

8/10 Good

PJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very comfortable room. Very convenient to Feltham station. Room was a bit cold till we sorted out the thermostat.
Stayed 1 night in Oct 2021
Response from Eve on 29 Oct 2021
Dear PJ, Thank you for your feedback. We are pleased to know that you enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles Heathrow

2/10 Terrible

Nigel

Stayed 1 night in Oct 2021
Response from Eve on 29 Oct 2021
Dear Nigel, Thank you for your rating. We hope to welcome you again for improved experience. Best Regards, St Giles Heathrow

4/10 Poor

Brittany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were pretty gross.
Stayed 1 night in Oct 2021
Response from Charlie on 25 Oct 2021
Dear Brittany, I am sorry to hear that you felt this was the case. If you can send me more information please so I can investigate further. Kind regards Charlie, St Giles Hotel

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room had been refurbished and was very comfortable. Large walk in shower was excellent. Plenty of plugs and usb points. Parking fairly secure.
Stayed 1 night in Oct 2021
Response from Charlie on 25 Oct 2021
Dear Mike, I am pleased you had a great stay wth us! We hope to see you in the future. Kind regards Charlie

8/10 Good

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy 😊
Great location with excellent train links to central London, health row airport etc. Comfortable spacious room, good polite and helpful staff.
Stayed 2 nights in Oct 2021
Response from Eve on 21 Oct 2021
Dear Joy, Thank you for your feedback. We are pleased to know that you enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles Heathrow

2/10 Terrible

shraddha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Eve on 20 Oct 2021
Dear Shraddha, Thank you for your feedback. We hope to welcome you again. Kind Regards, St Giles Heathrow

6/10 Okay

Chantelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Just needs a deep clean. Carpets are very old and worn. Bathroom was spotless.
Stayed 1 night in Oct 2021
Response from Eve on 18 Oct 2021
Dear Chantelle, Thank you for your feedback. We are currently in phase 1 of our three-year rooms renovation project to upgrade our guest rooms and have shared your comments with key departments as part of our efforts to ensure a comfortable stay. We hope to welcome you again, Best Regards, St Giles London

4/10 Poor

Shanique

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station
Rooms were lovely and comfortable. We had the refurbished rooms. Easy to get to the station for trains to London
Stayed 1 night in Sep 2021
Response from Eve on 1 Oct 2021
Dear Maria, Thank you for your feedback. We are pleased to know that you felt comfortable and enjoyed your experience with us. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

Abdul Raman

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay
Stayed 1 night in Sep 2021
Response from Eve on 1 Oct 2021
Dear Abdul Raman, Thank you for your feedback. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room
Stayed 1 night in Sep 2021
Response from Eve on 27 Sept 2021
Dear Janusz, Thank you for your 5* feedback. We are pleased to know that you liked your room. We hope to welcome you again! Kind Regards, St Giles Heathrow

10/10 Excellent

prosper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Fantastic .... from the very helpful reception staff to the comfortable room, you could forget that you are away from home! And it does not cost a finger ... best value for money.
Stayed 1 night in Sep 2021
Response from Charlie on 22 Sept 2021
Thank you for your lovely feedback! We are glad you enjoyed your stay

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, excellent parking
Stayed 2 nights in Sep 2021
Response from Eve on 20 Sept 2021
Dear Courtney, Thank you for your rating! Your kind words were shared with the team. We hope to welcome you again. Kind Regards, St Giles Heathrow

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very good for the price, with breakfast included
Stayed 2 nights in Aug 2021
Response from Eve on 24 Aug 2021
Dear Guest, Thank you for sharing your experience. We are delighted to know that you found our rates competitive. We look forward to welcome you again. Kind Regards, St Giles Heathrow

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2021
Response from Eve on 24 Aug 2021
Dear Guest, Thank you for rating us. We hope to welcome you again. Kind Regards, St Giles Heathrow

10/10 Excellent

Nirmal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overnight with family. Very clean value for money
Stayed 1 night in Aug 2021
Response from Eve on 18 Aug 2021
Dear Nirmal, Thank you for 10*! We are delighted to know that you had a great stay! We hope to welcome you again. Kind Regards, St Giles Heathrow

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities
Noisy
Not the cleanest in the area Noisy at night
Stayed 3 nights in Aug 2021
Response from Eve on 18 Aug 2021
Dear Richard, Thank you for your feedback. It was shared with management for improvement of the guest experience. We still hope to welcome you again. Kind Regards, St Giles Heathrow

8/10 Good

Graeme

Stayed 1 night in Aug 2021
Response from Eve on 20 Sept 2021
Dear Graeme, Thank you for your rating! We hope to welcome you again. Kind Regards, St Giles Heathrow

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Price was good. Hotel old and dated but clean. Reasonably quiet bear in mind how close to the airport.
Stayed 1 night in Jun 2021
Response from Charlie on 19 Jun 2021
Thank you for your rating Kind regards St Giles Hotel

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Charlie on 16 Jun 2021
Thank you for your rating!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Giles London Heathrow
The hotel is very conveniently positioned 4 min walk to Feltham Station. There are buses to LHR approx 20-25 min journey, or. 7 min bus ride to Hatton Cross for the underground The hotel is welcoming and friendly. The restaurant food is a very high standard, with friendly waiting staff. The superior rooms are good built in the new area of the hotel.
Stayed 2 nights in May 2021
Response from Charlie on 1 Jun 2021
Many thanks for your feedback and rating us a 10! We look forward to seeing you again in the near future!

4/10 Poor

Verified traveller

Stayed 4 nights in Jan 2021
Response from Eve on 26 Jan 2021
Dear Guest, Thank you for rating us. We hope to welcome you again soon. Best Regards, St Giles Heathrow

10/10 Excellent

Viresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful
Was quite but the staff were incredibly helpful at 2am. Check in and out with next to no effort
Stayed 1 night in Dec 2020
Response from Charlie on 16 Dec 2020
Thank you for your excellent rating and feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Eve on 14 Dec 2020
Dear Guest, Thank you for your rating, We hope to welcome you again! Best Regards, St Giles London

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Convenient For Station buses shops Good Security Good Covid restrictions
Stayed 1 night in Dec 2020
Response from Charlie on 10 Dec 2020
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Feltham station, the staff was helpful, room was clean
Stayed 2 nights in Oct 2020
Response from Eve on 30 Oct 2020
Dear Guest, Thank you for your feedback. We are happy to know that you found our location convenient. We look forward to welcome you again. Best Regards, St Giles Heathrow

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Eve on 23 Oct 2020
Dear Robert, Thank you for 10* rating! We look forward to welcome you again. Best Regards, St Giles London

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2020
Response from Eve on 15 Oct 2020
Dear Guest, Thank you for rating us! We hope to welcome you again. Best Regards, St Giles Heathrow

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, room comfort
Great Location for getting into Central London
The location is great for getting into Central London, hotel very close to the train station. Because of the Covid the bar was t open due to lack of guests which was a shame. But if you are looking for a base the hotel would be a good choice.
Stayed 1 night in Oct 2020
Response from Eve on 12 Oct 2020
Dear Debra, Thank you for 10* rating and your feedback! We are pleased to know that you liked our hotel. We look forward to welcome you again. Best Regards, St Giles London

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and very quiet.
Stayed 1 night in Oct 2020
Response from Eve on 12 Oct 2020
Dear Douglas, Thank you for your feedback. We are pleased to know that you enjoyed your stay with us. We look forward to welcome you again. Best Regards, St Giles London

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In these extraordinary circumstances i found the staff very helpful. Still going, for now. Will be back when you come back! Many thanks
Stayed 1 night in Mar 2020
Response from Charlie on 1 Apr 2020
Many thanks Timothy for your excellent rating and positive feedback. We will hoepfully see you soon. Kind regards Charlie