Bar (on property)

Reviews of Best Western Plus GranTree Inn

2.5 out of 5
Best Western Plus GranTree Inn
1325 N 7th Ave, Bozeman, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 904 reviews" "
Rating 8 - Good. 289 out of 904 reviews" "
Rating 6 - Okay. 92 out of 904 reviews" "
Rating 4 - Poor. 38 out of 904 reviews" "
Rating 2 - Terrible. 17 out of 904 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. There is a grill/bar in the lobby which is very convenient. The pool is clean and nice as are the rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

katie

Travelled with family and small children
Disliked: Staff & service
When I approached the front desk they informed me that the room I booked on Expedia was in fact not the correct room and there was nothing they could do for me and to contact Expedia. Then finished with that’s why you don’t book on third party sites
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the free breakfast and the staff was super nice!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the GrandTree! Really recommend this for a comfortable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

JoAnna

Stayed 1 night in Feb 2024

10/10 Excellent

brooke, billings

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here once a year with some of our family friends. This place is the best! It offers really everything you need for a weekend getaway!
Stayed 2 nights in Jan 2024
Response from Guest Services on 13 Feb 2024
Wow!! Thanks for the feedback. I'm pleased to hear you not only enjoyed your recent stay, but have enjoyed our property many, many times! It is our pleasure to host you, and we look forward to future visits. Safe travels!

10/10 Excellent

James, Lake City

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, bar/restaurant on site. Front desk staff is amazing, bar/restaurant staff average. Very clean, older feel to it in a good way though. I’d go here again.
Stayed 1 night in Jan 2024

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Comfortable with very friendly, helpful staff. Nice rooms with coffee maker, fridge & microwave.
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
I'm happy to hear you like our location and friendly staff! It would be our pleasure to host you again. Safe travels!

10/10 Excellent

Thurman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Monette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 13 Feb 2024
Thank you so much!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Feb 2024
Thank you for the rating! Please, come back soon.

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and decorated nicely. Staff extremely nice, helpful and fun.
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Jan 2024
What an awesome review! Thank you so much! Safe travels.

10/10 Excellent

Jeneva

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, excellent service, food was delicious, and of course pet friendly!
Stayed 1 night in Nov 2023

10/10 Excellent

dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Updated rooms were very comfortable. Bed was great. Still showed a little age in halls and common areas, but appeared that was in the update plan. Pool was nice. On site restaurant was good, staff was great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rebecca, MISSOULA

Stayed 1 night in Nov 2023

6/10 Okay

Kara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tried to give me a down graded room. Had to ask for the right room . Bartender was cool
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
Thank you for the feedback. I'm glad you enjoyed your experience with our Club Tavern and Grill staff! Regarding your room, it appears that we moved you from a 2nd floor jacuzzi suite to a first floor jacuzzi suite. Both rooms hold equal value. I apologize for any confusion during your check in process, and we hope you will come back and visit us again soon. Safe travels!

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Great Hotel all Around
Great Hotel and the Bar Resturaunt is great. TZ
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
Thanks for the feedback. Come back soon!

10/10 Excellent

Yana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: the staff went out of their way to make sure we were accommodated & ready for our shuttle, thanks for the free fruit at arrival, & the trash / recycling sorting stations were perfect. Improvement: we had a room near the pool so the area was loud even an hour after closing & there was no fan in the bathroom.
Stayed 1 night in Oct 2023
Response from Guest Services on 8 Nov 2023
Thank you for taking the time to rate our property. I'm glad you enjoyed your stay with us! We do offer many different room types and locations to fit your preference for future visits. We hope to see you again soon!

8/10 Good

brian, port orchard

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Services on 8 Nov 2023
Thank you Brian!

8/10 Good

Liam

Stayed 1 night in Sep 2023
Response from Guest Services on 8 Nov 2023
Thank you for taking the time to rate our property. Safe travels!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
Thanks for the rating!

8/10 Good

Tasha

Liked: Staff & service
Fairly clean and nice enough, even though is it an older property. It was, however, extremely noisy the two nights we stayed. Restaurant had good food and staff was friendly.
Stayed 2 nights in Sep 2023
Response from Guest Services on 14 Oct 2023
Thank you for taking the time to rate our property, and give feedback regarding the noise level. We work hard to keep the property as enjoyable as possible for our guests, and always strive to improve. Thanks again, and we hope to see you again soon.

6/10 Okay

Daron

Liked: Cleanliness
From the moment I walked in, trying to order coffee this morning and then finally tired of waiting for service in the restaurant and leaving because of a schedule the staff complained about not having help. I understand this is an issue and feel for the staff. However, the issue needs to be resolved. There is a college in the town and I am sure they could recruit from the student body to help.
Stayed 1 night in Sep 2023
Response from Guest services on 14 Oct 2023
I'm sorry to hear your restaurant experience was unsatisfactory, and I will pass this on to the restaurant management for review. We always receive rave reviews and feedback regarding our awesome food and great costumer service. I hope you will consider giving us another try. We appreciate the feedback.

10/10 Excellent

Arica

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Guest Services on 14 Oct 2023
I'm delighted to hear the room was satisfactory. Come back soon!

10/10 Excellent

Grant

Stayed 1 night in Sep 2023
Response from guest services on 14 Oct 2023
Wow!! Thank you!! Safe travels.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Nice staff and great restaurant.
Stayed 1 night in Sep 2023
Response from Guest Services on 4 Sept 2023
I'm thrilled you enjoyed our property! We hope you'll come visit again soon.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Guest Services on 14 Oct 2023
Thanks for the feedback! Come back soon.

10/10 Excellent

craig

Travelled with family
Liked: Amenities
The front desk is super great. The restaurant is excellent, and the rooms are very nice. I would recommend to anyone. This was our second stay, since it is located near Yellowstone
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Wow! Thanks for the awesome review. I'm happy you enjoyed our accommodating staff, onsite restaurant, and nice rooms! I hope your trip to Yellowstone was fabulous. Come back soon!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thank you so much!

6/10 Okay

Jeff

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Don’t know how or why my room smelled like stale cigarettes? The restaurant had great food as usual but for what I paid. Not impressed with the funky smell in my room.
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Oh no! I'm sorry your room was unsatisfactory. Our property is 100% smoke free, therefore it is imperative that we address this. Thank you for your feedback, and we hope you will come visit us again soon.

8/10 Good

Michele, Glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic clean hotel room with restaurant on premises
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thanks for the rating! We appreciate your feedback. Until next time!

10/10 Excellent

Rebecca, MISSOULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location. Very close to everything.
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thanks Rebecca! We appreciate you noting our great location. We are a mile from the historic downtown with lots of amenities onsite as well! We hope you'll come visit us again soon. Safe travels!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thank you Bryan! We appreciate the feedback.

10/10 Excellent

Deja

Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thanks for the 5/5 rating! Come back soon. Safe travels!

2/10 Terrible

Jill

Disliked: Cleanliness, property conditions & facilities
The bed was horrible, they have no rooms for people with pet allergies, the room was also dirty, like pretty dirty!
Stayed 1 night in Jul 2023
Response from Guest Services on 13 Aug 2023
Thank you for the review. I'm sorry to hear your stay was unsatisfactory. I would like to acquire more information regarding your dirty room. Our property scores in the top percentage for cleanliness, working order of room amenities, and costumer service. If you have specific details or concerns we should address, please let us know, as we always strive to improve.In regards to our pet policy, our entire property is pet friendly. We follow Best Western We Care Clean standards to ensure our guests are safe from allergens. I hope you will consider staying with us again in the future for another chance to provide you with a satisfactory experience.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Thanks for the rating! Come back soon.

10/10 Excellent

Payal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, cosy, with everything you need close by. Walmart right across, gas station next door, in house restaurant serving good food. Indoor jacuzzi and pool and 24hour gym as well as dog friendly. Friendly and smiling employees. Shuttle to most places. Loved the property.
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Wow! Thanks for the awesome review. I'm thrilled you enjoyed our property, along with the many amenities we have to offer. We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Reanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, comfortable, nice bar/restaurant, and very friendly, professional staff.
Stayed 1 night in Jul 2023
Response from Guest Services on 4 Sept 2023
Thank you for the feedback Reanna! I look forward to sharing this with the staff. I hope you will come visit us again soon!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay. Very clean and friendly !
Stayed 1 night in Jul 2023
Response from Guest Services on 4 Sept 2023
Wow! Thank you for the awesome feedback. I'm thrilled you enjoyed our property and friendly staff. It would be our pleasure to host you again. Until next time!

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Friendly staff, priced right, nice restaurant, clean room and hotel.
Stayed 2 nights in Jun 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Cynthia, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best Customer Service!
Stayed 3 nights in Jun 2023
Response from Guest Services on 30 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David Gordon

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel. Everyone was friendly, Rooms are very clean, beds are very comfortable. Overall we enjoyed staying there
Stayed 1 night in Jun 2023
Response from Guest Services on 30 Jul 2023
I'm thrilled you enjoyed your stay with us! Please come visit again soon.