All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good stay. There is a grill/bar in the lobby which is very convenient. The pool is clean and nice as are the rooms.
Carly
Stayed 1 night in Mar 2024
2/10 Terrible
katie
Travelled with family and small children
17 Mar 2024
Disliked: Staff & service
When I approached the front desk they informed me that the room I booked on Expedia was in fact not the correct room and there was nothing they could do for me and to contact Expedia. Then finished with that’s why you don’t book on third party sites
We stay here once a year with some of our family friends. This place is the best! It offers really everything you need for a weekend getaway!
brooke
Stayed 2 nights in Jan 2024
Response from Guest Services on 13 Feb 2024
Wow!! Thanks for the feedback. I'm pleased to hear you not only enjoyed your recent stay, but have enjoyed our property many, many times! It is our pleasure to host you, and we look forward to future visits. Safe travels!
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Nice place, bar/restaurant on site. Front desk staff is amazing, bar/restaurant staff average. Very clean, older feel to it in a good way though. I’d go here again.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Updated rooms were very comfortable. Bed was great. Still showed a little age in halls and common areas, but appeared that was in the update plan. Pool was nice. On site restaurant was good, staff was great.
Tried to give me a down graded room. Had to ask for the right room . Bartender was cool
Kara
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
Thank you for the feedback. I'm glad you enjoyed your experience with our Club Tavern and Grill staff! Regarding your room, it appears that we moved you from a 2nd floor jacuzzi suite to a first floor jacuzzi suite. Both rooms hold equal value. I apologize for any confusion during your check in process, and we hope you will come back and visit us again soon. Safe travels!
Positive: the staff went out of their way to make sure we were accommodated & ready for our shuttle, thanks for the free fruit at arrival, & the trash / recycling sorting stations were perfect. Improvement: we had a room near the pool so the area was loud even an hour after closing & there was no fan in the bathroom.
Yana
Stayed 1 night in Oct 2023
Response from Guest Services on 8 Nov 2023
Thank you for taking the time to rate our property. I'm glad you enjoyed your stay with us! We do offer many different room types and locations to fit your preference for future visits. We hope to see you again soon!
8/10 Good
brian, port orchard
24 Oct 2023
Liked: Staff & service
brian
Stayed 1 night in Oct 2023
Response from Guest Services on 8 Nov 2023
Thank you Brian!
8/10 Good
Liam
15 Oct 2023
Liam
Stayed 1 night in Sep 2023
Response from Guest Services on 8 Nov 2023
Thank you for taking the time to rate our property. Safe travels!
10/10 Excellent
David
14 Oct 2023
David
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
Thanks for the rating!
8/10 Good
Tasha
16 Sept 2023
Liked: Staff & service
Fairly clean and nice enough, even though is it an older property. It was, however, extremely noisy the two nights we stayed. Restaurant had good food and staff was friendly.
Tasha
Stayed 2 nights in Sep 2023
Response from Guest Services on 14 Oct 2023
Thank you for taking the time to rate our property, and give feedback regarding the noise level. We work hard to keep the property as enjoyable as possible for our guests, and always strive to improve. Thanks again, and we hope to see you again soon.
6/10 Okay
Daron
11 Sept 2023
Liked: Cleanliness
From the moment I walked in, trying to order coffee this morning and then finally tired of waiting for service in the restaurant and leaving because of a schedule the staff complained about not having help. I understand this is an issue and feel for the staff. However, the issue needs to be resolved. There is a college in the town and I am sure they could recruit from the student body to help.
Daron
Stayed 1 night in Sep 2023
Response from Guest services on 14 Oct 2023
I'm sorry to hear your restaurant experience was unsatisfactory, and I will pass this on to the restaurant management for review. We always receive rave reviews and feedback regarding our awesome food and great costumer service. I hope you will consider giving us another try. We appreciate the feedback.
I'm thrilled you enjoyed our property! We hope you'll come visit again soon.
8/10 Good
David
2 Sept 2023
David
Stayed 1 night in Sep 2023
Response from Guest Services on 14 Oct 2023
Thanks for the feedback! Come back soon.
10/10 Excellent
craig
Travelled with family
30 Aug 2023
Liked: Amenities
The front desk is super great. The restaurant is excellent, and the rooms are very nice. I would recommend to anyone. This was our second stay, since it is located near Yellowstone
craig
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Wow! Thanks for the awesome review. I'm happy you enjoyed our accommodating staff, onsite restaurant, and nice rooms! I hope your trip to Yellowstone was fabulous. Come back soon!
Don’t know how or why my room smelled like stale cigarettes? The restaurant had great food as usual but for what I paid. Not impressed with the funky smell in my room.
Jeff
Stayed 1 night in Aug 2023
Response from Guest Services on 4 Sept 2023
Oh no! I'm sorry your room was unsatisfactory. Our property is 100% smoke free, therefore it is imperative that we address this. Thank you for your feedback, and we hope you will come visit us again soon.
Thanks Rebecca! We appreciate you noting our great location. We are a mile from the historic downtown with lots of amenities onsite as well! We hope you'll come visit us again soon. Safe travels!
The bed was horrible, they have no rooms for people with pet allergies, the room was also dirty, like pretty dirty!
Jill
Stayed 1 night in Jul 2023
Response from Guest Services on 13 Aug 2023
Thank you for the review. I'm sorry to hear your stay was unsatisfactory. I would like to acquire more information regarding your dirty room. Our property scores in the top percentage for cleanliness, working order of room amenities, and costumer service. If you have specific details or concerns we should address, please let us know, as we always strive to improve.In regards to our pet policy, our entire property is pet friendly. We follow Best Western We Care Clean standards to ensure our guests are safe from allergens. I hope you will consider staying with us again in the future for another chance to provide you with a satisfactory experience.
Very nice, cosy, with everything you need close by. Walmart right across, gas station next door, in house restaurant serving good food. Indoor jacuzzi and pool and 24hour gym as well as dog friendly. Friendly and smiling employees. Shuttle to most places. Loved the property.
Payal
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Wow! Thanks for the awesome review. I'm thrilled you enjoyed our property, along with the many amenities we have to offer. We hope to see you again soon!
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
A very nice place to stay. Very clean and friendly !
Mike
Stayed 1 night in Jul 2023
Response from Guest Services on 4 Sept 2023
Wow! Thank you for the awesome feedback. I'm thrilled you enjoyed our property and friendly staff. It would be our pleasure to host you again. Until next time!
Friendly staff, priced right, nice restaurant, clean room and hotel.
Rachelle
Stayed 2 nights in Jun 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Jonathan
3 Jul 2023
Jonathan
Stayed 1 night in Jul 2023
Response from Guest Services on 7 Aug 2023
Thank you for rating our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.