Ratings based on 317 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Ohio

Needs Upgraded

Posted 17-Oct-2017
Room large and clean. No ventilation. Worked but no air movement. Could hear entire conversation in room next to us. Had to use white noise to overpower room noise.
3 out of 5
by A verified traveller from Milwaukee, WI

Staff was confused

Posted 17-Oct-2017
Pros: Good location.
Cons: Everything. Overpriced for the room and lack of amenities. Staff needs to be trained and have working equipment. Seedy looking bar behind the hotel
All of the hotels in the area were booked except this one and now we know why. Pool was "closed until further notice", but no mention of this at the front desk upon check in. 3 people were at the front desk, but only 1 computer was working so they could only check in 1 person at a time and couldn't get that right. The couple in front of us had a pre-paid reservation and they charged their card again. The staff couldn't understand that so the guest had to show them their credit card charge record to get them to investigate. Once they figured out that this was accurate, they told him the charge couldn't be credited until Monday. I was next in line and a 2nd staff member tried to log in to the other computer. He kept listening to the phone calls the 3rd person was taking and kept answering questions and taking the phone from her and not checking us in. Another guest came up and was taken care of by the 1st staff member while I continued to stand there waiting that's when they told me the 2nd computer wasn't working. All the info I got was that the room was down the hall and breakfast was 7-9. The room seemed clean and the beds were fine. Bathroom had patches on the drywall and paint splatters everywhere. TV cables weren't connected correctly so we had to change them to get the remote to work. In the morning, there was 1 person working the desk and filling the breakfast items so someone was always waiting for 1 or the other thing to get done.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2017
Clean plance to sleep for the night. Breakfast could use some work
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2017
Room was clean with nice amenities. The staff was friendly and attentive.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent for price

Posted 29-Sep-2017
Hotel was fantastic. Clean and quiet. Internet service was terrible. Unable to do anything online and did not get better the whole time I was there.
3 out of 5
by A verified traveller

Posted 27-Sep-2017
Not the best. Smelled of smoke. Took forever to check in. Rooms need lots of maintenenance.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, clean hotel at decent price

Posted 26-Sep-2017
We enjoyed our stay. The staff was friendly, rooms were clean. There is a very nice little bar at the end of the parking lot if you're interested in having a night cap. The only down side, my husband came down for breakfast one morning and said the gravy was really bad.
1 out of 5
by A verified traveller from Louisville, KY

Horrible horrible chemical smell

Posted 24-Sep-2017
We would have never even checked in if we could have gotten an Expedia refund! You are greeted by a horrible chemical incense like smell that only worsens as you walk further into the place. We stayed in a first floor jacuzzi room and it was clean. No signs of bugs. The smell is in the room with you. The only comfortable chair was the desk chair but it had backsplash from a heroine needle so we didn't use. It had auburn hole too and we were in a non-smoking room. There was mold on ceiling in bathroom above shower. The indoor pool is inoperable and will be for months or so we were told. Very outdated and not at all a comfortable place to stay. My eyes are watery and swollen from being exposed to whatever chemical they use. All of our clothes reek of that smell. In this instance we did not get what we paid for.
3 out of 5
by A verified traveller from Wisconsin

Good location for our stop on our way to Mammoth C

Posted 22-Sep-2017
Pleasant desk staff on check-in, Expedia should tell if pool is open, it was closed for renovations. Breakfast was minimal/depleted, waffle was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bowling Green KY

Very Nice

Posted 20-Sep-2017
The entire establishment was clean and smelled very good. I WILL stay at this location if anywhere in this area. Worth the drive especially for the price and convenience. EXCELLENT!!!!!!!!!!!