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Reviews of The Green House

4 out of 5
The Green House
4 Grove Road, Bournemouth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 664 out of 963 reviews" "
Rating 8 - Good. 228 out of 963 reviews" "
Rating 6 - Okay. 51 out of 963 reviews" "
Rating 4 - Poor. 16 out of 963 reviews" "
Rating 2 - Terrible. 4 out of 963 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from Reception, Dining Room and Room cleaners were all excellent - polite without being over fussy. All were helpful and responded speedily to any requests or queries.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ramakrishnan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the first time- not sure of what to expect, it ended up exceeding our expectations. Nice location, neat and tidy and comfortable. To top it all, they do their bit for the environment, loved their concept of rearing their own bees on their roof-top. Even greater, you can buy the honey from the reception. All-in-all, recommended.
Stayed 3 nights in Mar 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Devene

Travelled with partner
Hotel extremely clean stuff very good. Lovely breakfast service. Breakfast good standards. If it was possible to get an automatic toaster
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel, a short walk from the town centre and international conference centre. Great breakfast options. Very kind and helpful staff. We left our speaker in the room and they helped arrange postage of the item back to us. We had a lovely stay and look forward to staying again, would recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sally

Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little find this hotel is. We have stayed in many hotels in Bournemouth over the last few years with differing price ranges, and this one is the best by far! Location is great, staff are lovely, restaurant is very good and the free parking was the icing on the cake! Definitely value for money in all areas, and a it feels like a lovely little boutique hotel. We will be staying here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Victorian building with modern rooms. Decor a mix of old and new a good combination.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of choice in Bournemouth but this is best I’ve found so far. Really smart stylish rooms, fresh and clean. Super helpful staff on checkin. Perfect location with parking which is at a premium in Bournemouth. Add to that a great room rate through Expidia and don’t think you can beat this place as a complete package.
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 2 nights in Nov 2023

10/10 Excellent

Sophie

Stayed 1 night in Nov 2023

8/10 Good

Kizito

Stayed 1 night in Nov 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jacky

Liked: Staff & service
I had written to and telephoned the hotel on booking to explain my husband had Parkinsons and we needed a quiet room and a comfortable bed for him and asked if it could be made up with blankets rather than a duvet. I did not get a response to my email and had to chase them. I then received a curt reply which did not confirm anything other than it had been passed on. On arrival there was a duvet on the bed. We unpacked and then we lay down on the bed. It was unbelievably uncomfortable with huge lumps around 4 ins in depth and 8 inches long. I pulled off the bottom sheet to see what was causing them to find a mattress topper that had a huge stain on it as though someone had wet the bed. It had obviously been washed but was still very stained and the filling had clumped into huge lumps. I took it off the bed to discover the mattresses were very old and the springs could be felt. I complained to reception who were very helpful and gave us a different room with a newer bed. They told us this was an upgrade but it was the same overall size as our first room but the bed was certainly much better. I did not think breakfast was included but we were told it was by the restaurant staff. On checkout we were told it was not included and cost £100 for the 3 days. If we booked direct breakfast would have been included and we would have had a better room for the same price we paid. Moral of this story is to book direct. Hotel staff and food excellent. Gave us a free breakfast.
Stayed 3 nights in Oct 2023

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Staff, food, cleanliness all amazing - only two things slightly let the hotel down - our bed was only a double - these days most hotels only have king and above and the room was plenty big enough to accommodate one, so this could be improved and our TV was very old, and we know this was for eco purposes, but old smart tvs could be sourced to allow access to netflix ect....
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but a little bizarre…
Staff were very friendly and helpful but we were a little underwhelmed by the room itself which was quite small with a, quite frankly, bizarre and impractical layout…tea making facility available but no socket nearby to plug in the kettle 🤔 For some reason a bath was in the middle of the room (trendy/romantic …?) but not very practical where a couple of chairs would have been of more use. Having said all that the bed was very comfortable and we both had a really good sleep 👍
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, room comfort
Amazing hotel with attentive staff
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy hotel. Staff helpful and professional.
Stayed 1 night in Sep 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was a great find. Our room was lovely clean and modern. The breakfast and restaurant were really enjoyable. The parking was good and they had a couple of electric charging points. I would certainly book this hotel again when I am in the area.
Stayed 1 night in Sep 2023

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service
If you like a boutique feel in a hotel, this is for you. The staff were friendly and helpful, the bed comfortable. However there was insufficient storage & I ended up hanging things over the bath. More plug outlets would be helpful near the desk to plug in hairdryer.
Stayed 3 nights in Aug 2023

10/10 Excellent

Neil

Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay at The Green House. The hotel is comfortable with friendly service, and is very well located.
Stayed 2 nights in Jul 2023
Response from Iva Velinova on 23 Jul 2023
Dear Elizabeth, Thank you very much for your wonderful review regarding your recent stay at the Green House Hotel. It is always such a pleasure receiving positive feedback. I will share your comments with the team and I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind Regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely Hotel ! Great & Efficient staff Rooms lovely and fabulous restaurant for Breakfast
Stayed 2 nights in Jul 2023
Response from Iva Velinova on 16 Jul 2023
Dear Jackie, Thank you very much for your amazing review regarding your recent stay at The Green House! I am truly delighted to read about all the different aspects that you have enjoyed throughout your stay! It is always a great pleasure receiving positive feedback and I will make sure it will be shared with the team. I hope that your next visit will be as pleasant as the previous one and The Green House team is looking forward to welcoming you again! Kind Regards, Iva Velinova Front Office Supervisor

10/10 Excellent

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent small friendly hotel
Well situated close to beach and pier in a quiet location. Friendly and efficient service. Clean comfortable and decent sized room. Excellent restaurant. Couldn't fault it.
Stayed 1 night in Jun 2023
Response from Iva Velinova on 1 Jul 2023
Dear Anita, Thank you for your wonderful review regarding your recent stay at the Green House Hotel. It’s always a pleasure to receive positive feedback. I will share your comments with the team and I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind Regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Natasza

Stayed 1 night in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Natasza, Thank you for your rating regarding your recent stay at the Green House Hotel. Your wonderful rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Rachael

Stayed 1 night in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Rachael, Thank you for your rating regarding your recent stay at the Green House Hotel. Your wonderful rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great stay
Really nice stay, very comfy bed and top location near the beach. Didn’t visit the restaurant but menu looked good too!
Stayed 2 nights in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Sam, Thank you for your wonderful review regarding your recent stay at the Green House Hotel. It’s always a pleasure to receive positive feedback. I will share your comments with the team and I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind Regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Anthony

Stayed 1 night in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Anthony, Thank you for your rating regarding your recent stay at the Green House Hotel. Your wonderful rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Allen, Thank you for your rating regarding your recent stay at the Green House Hotel. Your wonderful rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

8/10 Good

Richard

Liked: Cleanliness, staff & service
No air-con, only small fan supplied. Remote control for TV had not been cleaned for a long time. Seating provided in room very uncomfortable. TV a little on the small size. The outside area needs a lot of attention, leaves everywhere and have been there for along time.
Stayed 5 nights in Jun 2023
Response from Iva Velinova on 28 Jun 2023
Dear Richard, Thank you for taking the time to tell us about your experience at the Green House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Green House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are always looking for ways to improve and your feedback is invaluable in this endeavour. We very much hope that we have the opportunity to better serve you in the near future. Sincerely, Iva Velinova Front Office Supervisor

10/10 Excellent

Johnson, Wokingham

Stayed 2 nights in Jun 2023
Response from Iva Velinova on 16 Jul 2023
Dear Johnson, Thank you for your wonderful rating regarding your recent stay at the Green House Hotel. Your great rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a country house feel although in a town and easily accessible. Staff were friendly and helpful. Food was excellent.
Stayed 5 nights in Jun 2023
Response from Iva Velinova on 15 Jun 2023
Dear Christine, Thank you for your wonderful review regarding your recent stay at the Green House Hotel. It’s always a pleasure to receive positive feedback. I will share your comments with the team.I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind Regards,Iva VelinovaFront Office Supervisor

8/10 Good

Dr

Liked: Cleanliness, staff & service, property conditions & facilities
Like the principles, check if there’s a wedding …
Lovely hotel. We were warned that there would be a wedding while we were there but not just how loud and pervasive it would be. Plus we were surprised by the small size of the bed for 2 people in Juniper… haven’t had such a small bed in a decent hotel for years. Staff were lovely when they were paying attention to us rather than the wedding party. Perhaps not take on more than you can manage?
Stayed 2 nights in Jun 2023
Response from Iva Velinova on 8 Jun 2023
Dear Dr, Thank you for taking the time to tell us about your experience at the Green House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Green House Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are always looking for ways to improve and your feedback is invaluable in this endeavour. We very much hope that we have the opportunity to better serve you in the near future. Sincerely, Iva Velinova Front Office Supervisor

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel situated in a quiet area yet only 15 mins from pier/town centre, spotlessly clean with very comfortable beds, thank you for a great stay green house hotel!
Stayed 3 nights in May 2023
Response from Iva Velinova on 3 Jun 2023
Dear Lorraine, Thank you for your outstanding review regarding your recent stay at the Green House Hotel. It’s always a pleasure to receive positive feedback. I will share your comments with the team.I am sure this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind Regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very serene setting just outside a vibrant seaside town.
Stayed 1 night in May 2023
Response from Iva Velinova on 3 Jun 2023
Dear Sandy, Thank you for your wonderful review regarding your recent stay at the Green House Hotel. I am sure your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you to The Green House again!Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with very approachable and helpful staff. Would definitely stop here again.
Stayed 2 nights in May 2023
Response from Iva Velinova on 29 May 2023
Dear Stephen,We very much appreciate your lovely comment regarding your stay at the Green House Hotel.It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
We had a very pleasant stay at the Green House. The staff were very attentive and nothing was too much trouble.
Stayed 1 night in May 2023
Response from Iva Velinova on 29 May 2023
Dear Liz, Thank you very much for your wonderful feedback regarding your recent stay at the Green House Hotel. I will share your comments with the team, and I am sure your feedback will serve as motivation for continuously providing the best quality of services.We are looking forward to welcoming you back again! Kind Regards,Iva Velinova Front Office Supervisor

8/10 Good

Mark

Stayed 2 nights in Apr 2023
Response from Iva Velinova on 8 May 2023
Dear Mark, Thank you for your rating regarding your recent stay at the Green House Hotel. Your great rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Iva Velinova on 8 May 2023
Dear Samantha, Thank you for your rating regarding your recent stay at the Green House Hotel. Your wonderful rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Jay

Stayed 1 night in Apr 2023
Response from Iva Velinova on 1 May 2023
Dear Jay, Thank you for your rating regarding your recent stay at the Green House Hotel. Your outstanding rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, staff were lovely and breakfast was fantastic. We will be back!
Stayed 1 night in Apr 2023
Response from Iva Velinova on 23 Apr 2023
Dear Nicola,We very much appreciate your lovely comment regarding your stay at the Green House Hotel.It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.Kind regards,Iva VelinovaFront Office Supervisor

10/10 Excellent

Jagdeep

Stayed 2 nights in Apr 2023
Response from Iva Velinova on 23 Apr 2023
Dear Jagdeep, Thank you for your wonderful rating regarding your recent stay at the Green House Hotel. I am sure your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you to The Green House again!Kind Regards,Iva Velinova Front Office Supervisor

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was immaculate a good size and comfortable. The staff were welcoming and helpful.
Stayed 1 night in Mar 2023
Response from Iva Velinova on 5 Apr 2023
Dear Heather, Thank you very much for your wonderful feedback regarding your recent stay at the Green House Hotel. I will share your comments with the team, and I am sure your feedback will serve as motivation for continuously providing the best quality of services.We are looking forward to welcoming you back again! Kind Regards,Iva Velinova Front Office Supervisor

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Iva Velinova on 5 Apr 2023
Dear Marie, Thank you for your rating regarding your recent stay at the Green House Hotel. Your outstanding rating will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards,Iva Velinova Front Office Supervisor