Ratings based on 1,345 Verified Reviews

3.0 out of 5
51% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Hotel with a view

Posted 24-Sep-2017
Pros: Outside terrace and garden area. Location.
Cons: In need of modernisation and bathroom upgrade.
Location: Near BIC, pier and Winetr Gardens
Great location near to BIC and other restaurants and bars. Breakfast buffet was adequate and the outside terrace was superb particularly as the weather was great. Rooms were comfortable but the place did look as though it needed a little tlc. Staff were freindly and helpfu.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Weekend away

Posted 23-Sep-2017
Perfect location between beach and the town. Room was a bit shabby but adequate. Breakfast was good with a constant supply of fresh food. My only complaint was the reception staff, I found them rude and in helpful. It was a good 7/10
4 out of 5
Recommended
for Everyone
by A verified traveller from NW England

Posted 19-Sep-2017
Pros: position
Cons: updating
prime position near beach, nice room ,pleasant staff £20 parking seems dear until you compare with other car parks and the inconvenience .Past Victorian splendour gone slightly sad with age ,but short of spending many millions ,what can yo do ? overall a pleasant stay.
1 out of 5
by A verified traveller from london

Disgusting hotel

Posted 19-Sep-2017
Hotel wasn't great at all the staff were rude .. we had I cold room heater works only 3 hours a day .. we agreed about some things and when we got there it was something else .. water leaking from the wall .. I had to pay for the dog 20 pound a night I been told that I need pay only 25 pound if you staying over 5 nights .. same with parking and swimming pool
1 out of 5
by A verified traveller from exeter, devon

Over priced for an out of date, poor quality hotel

Posted 18-Sep-2017
When booking this spa hotel, the room description stated 1 double bed with the option of extra bed or crib available as room sleeps 2 adults & 1 child, the pokey, poor quality room with dirty fixtures and furnishings was barely big enough for 2. We paid £179 for bed & breakfast in mid September for a 3pm Saturday check in and a £30 extra charge just to park and leave at 12pm the next day. So for £209 we got a room so tiny my self and my husband clashed all night, it was in very poor condition with broken blinds and stains and filth throughout. Never being ones to complain we tried to make the best of it and headed to the spa only to find there was a further £10 charge for its use and towels and this fee would be every day. This was supposed to be a treat for our 25th wedding anniversary after we moved our son in to bournemouth university, but £219 later for less than 24 hours in dreadful conditions has left us feeling really cheated. The staff who spoke little English just ignore you and are only interested in big conference bookings. The whole place is very rickety and out dated with peeling paint around the pool spa. Avoid at all costs
2 out of 5
by A verified traveller from Swanage Dorset

Cold and noisy unable to. Sleep.

Posted 14-Sep-2017
First room was on second floor and up a further three flight of stairs. As a. Elderly lady it was not reasonable to climb the stairs. Also felt very vulnerable.
1 out of 5
by A verified traveller from Erbil

Posted 14-Sep-2017
The room was too small, very noise, we hardly slept. With the amount we paid we could stay somewhere much nicer.
3 out of 5
by A verified traveller from London

Lovely position shame about the Lifts!

Posted 13-Sep-2017
Pros: Beautiful gardens, if the weather is good a lovely outside space. Sitting lounge was cosy and ideal to kill time with a book.
Cons: Coffee in lounge would have been nice from 10 am onwards.
Location: Beach Walks - sea swimming -Theatre - Cafes - Shops - Walks along the cliffs - Beautiful Gardens - Art Gallery- Churches
Hotel was lovely position close to shops, cafes etc. Hotel room was comfortable but the bathroom was very small. Lift was out first day and the four floor was a bit of a trek with shopping. The lifts were very small and cramped and a bit claustrophobic. The noise levels after 11 pm made an early night an impossibility near my room. The room was on the fourth floor and had to be accessed by a particular lift which was for 4 people at most or three with cases and the lift did not work a couple of times so I would not recommend the fourth floor to older guests.
2 out of 5
by A verified traveller from leicester

Hotel close to beach

Posted 10-Sep-2017
Hotel close to beach and right near town hotel not disabled friendly decore very poor car parking a rip off charging 20 pounds a night had to pay extra for spa the spa it self was very poor would not recommend this hotel to any one dining room was of poor standards as well
4 out of 5
Recommended
for Everyone
by A verified traveller from Cotswolds

Hotel was perfectly located for my stay

Posted 09-Sep-2017
Great staff. Lady in Reception was excellent. Other staff were good too. Room was exactly what I needed for one night.