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Reviews of Riviera Hotel & Holiday Apartments

3 out of 5
Riviera Hotel & Holiday Apartments
12-16 Burnaby Road, Bournemouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 814 reviews" "
Rating 8 - Good. 335 out of 814 reviews" "
Rating 6 - Okay. 89 out of 814 reviews" "
Rating 4 - Poor. 26 out of 814 reviews" "
Rating 2 - Terrible. 12 out of 814 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly atmosphere with easy access to centre of Bournemouth 15 -20 minutes walk away all staff very helpful 😀
Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not disability friendly
Not ideal if disabled, they might have accessible rooms but one tiny lift and breakfast area only available by stairs no ramp! Also disabled parking is not big enough if you are always in a wheelchair, they don't allow for enough space!
Stayed 1 night in Dec 2023

6/10 Okay

Betty and Ken

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were put in a room on 1st floor with a warning that the Christmas party would not finish until 01:00 … for 3 nights. After complaining we were moved to 2nd floor & it was noise free
Stayed 4 nights in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d stay again
A one night stay in a good, slightly old fashioned hotel. Lots of festive fun, with friendly staff. Charge for our dog was an acceptable £10. Breakfast was good, but had to eat it in the bar because of the dog. Room was large and the beds good. Shower was not very well situated or powerful; our only gripe.
Stayed 1 night in Dec 2023

8/10 Good

KATHLEEN, stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Jane Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay and very clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, clean hotel, near beach
Helpful staff, busy Medium size hotel in Bournemouth, nice simple menu in Bar & Restaurants. Quiet location short distance from the beach, but a bit of an uphill climb. I Alum Chime just off Westbourne. A selection of both hotel rooms and self-catering apartment. Staff keep the place very tired and clean.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect break
This was our third stay at the hotel in a year. We love it , it’s clean and comfortable and really near the lovely beaches of Poole and Bournemouth. The staff are really friendly and helpful . We will be back !
Stayed 4 nights in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is showing it age a bit, bathroom was a bit tired but clean. The bar area and reception seating were comfortable clean and tidy. Bar meals were good but service was lacking, customers at the bar were ignored while the 2 staff struggled with the till system and it seemed that only one of them could a sale leaving the other waiting. If you don't like dogs find somewhere else, cutomers holding young dogs in their arms stood at the bar, close to the food delivery station, an extremely large greyhound walked back and forth through dining areas. For me dogs have become what smokers were in the past. You have no idea if your room has previously been occupied by a dog.😤
Stayed 3 nights in Sep 2023

10/10 Excellent

Chiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, free parking, clean, pet friendly!
Great location, free parking and very clean. Staff friendly and helpful, in particular Karolina on reception who was extremely accommodating, cheerful and personable. Riviera hotel is a must stay ticking all the boxes and pet friendly too!. Highly recommended.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel close to the beach
Staff were great, especially Reception who helped with any questions. Lifts worked and lower ground lift from car park was so helpful. Our room was comfy and cheerful, with lovely bed sheets, cleaned everyday. Breakfast, lunch and dinner were delicious with lots of choice. I’m gluten & lactose intolerant and the kitchen catered for this without making me feel awkward. Good location with 6 minutes walk to Alum Chine, hilly but doable with a bad foot and the sea front is flat, with a little train to take you to Bournemouth Pier.
View from our table
Stayed 3 nights in Aug 2023

10/10 Excellent

Denise

Stayed 2 nights in Aug 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Pakinee

Travelled with family
Disliked: Property conditions & facilities
Staff generally good on customer service, but the exception being the Bar and Grill staff at times were slow and their attention to customer service was lack lustré. Senior staff great, but need to spread their approach and attitude to the others. Good location for beach but nothing much in walking distance for alternative restaurants etc. The closest restaurant on the beach closes Monday and Tuesday which is odd for holiday season. Car park is secure but more demand than spaces so roadside parking locally is an option but not the best as all very busy.
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Brian

Stayed 4 nights in Jun 2023

8/10 Good

PL

Stayed 1 night in Jun 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and what I like about this property if there not full give you a bigger room even when not requested little touch that makes a massive difference to your stay good price in good location
Stayed 1 night in Jun 2023

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was what we wanted nothing was too difficult for them Thank you
Stayed 2 nights in Jun 2023

6/10 Okay

shaun

Stayed 1 night in May 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay, the staff are super friendly, helpful and efficient. Our double room was upgraded to an apartment, we had lots of space. Basic bathroom but didn't bother us too much. We liked the spa and pool, nice bar, serving good food.
Stayed 2 nights in Apr 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, staff were very polite & attentive. Hotel a bit dated in places & food was "average" nothing great but certainly edible. Location for beaches & sailing club excellent which is why we booked it
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the chine and beach
I can't fault this hotel - from the friendliness of the staff to the comfortable bed, fabulous location and the freshness of the breakfast croissants. Every interaction I had with staff was positive which reflects on the management. I would definitely like to stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms friendly staff
Great location, few minutes from Alum chine beach also the lovely village of Westbourne I could see and hear the sea from my room nice bedding and thick clean towels. Very friendly helpful staff
Stayed 2 nights in Apr 2023
Response from Reception on 14 Apr 2023
Good AfternoonThank you so much for you amazing review!We do hope to see you again very soon!Kind RegardsThe Reception Team

10/10 Excellent

Richard

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to Avoid Please. Misleading Pictures !
We was in Bournemouth and looking at hotels, this was the only one had rooms for the night we was there, seriously shocked how misleading the pictures are. There is no fan or ac in room or shower, extremely small and you cant even walk around !! Hot night and cant even open the windows fully. Absolute nightmare, for the money i paid, could have slept better in the car with ac.
Stayed 1 night in Aug 2022

10/10 Excellent

KIRTAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Area facilities and distance walk to the beach was not to far, property parking was very tight as first come first get parking, but was not a big issue
Stayed 2 nights in Aug 2022

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely little oasis
Fantastic location with an amazing view of the bay from the breakfast room conservatory. Nice and quiet and the apartment was well appointed. Parking can be an issue but otherwise fantastic stay
Stayed 2 nights in Aug 2022

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old And Overpriced
The apartment room we got was very old with only warm drinkable tap water available. The ironing board was broken and the iron has stains on it. The hot breakfast wasn’t the best either and you’re money is better spent going to a cafe. For the price range (up there with the Hilton), I was very disappointed.
Stayed 2 nights in Jul 2022

8/10 Good

sunil

Stayed 2 nights in Jul 2022

8/10 Good

Lynda

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay,except for the dogs.
Slight concern about dogs in restaurant, when we were eating in the evening. Also not to happy about a couple who had three dogs sitting on the lounge settees. Especially when they took them outside to do their business, then brought them back to sit on the lounge settees. I dont think that is fair, to clients who have dressed nicely to want to sit where dogs have been. Can't fault the staff and service. Sorry to say we will not be returning.
Stayed 2 nights in Jun 2022

6/10 Okay

Adrian

Stayed 1 night in Jun 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Good value for money and the hotel was spotless.
Stayed 2 nights in Jun 2022

8/10 Good

Emma

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were very helpful, however the taps in my room came off in my hands. Not great whilst you're in the shower.
Stayed 1 night in Jun 2022

2/10 Terrible

Lynne

Stayed 1 night in Jun 2022

6/10 Okay

Adetohun

Travelled with family
Liked: Staff & service
Was ok in the Morning being woke up at 6am by banging pipes and noise. House keeping knocking the door
Stayed 1 night in May 2022

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay and the hotel never disappoints. We had a wonderful sea view room with a balcony and we will be back
Stayed 2 nights in May 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
Room was large, clean and everything was as expected. The hotel is in a quiet road about 25 mins walk to the pier and about 30 mins the other way to the Sandbanks ferry. All staff were pleasant and helpful.
Stayed 3 nights in Apr 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose this hotel for the location because it was 10 minutes walk from the event we were attending. We were very pleased with the friendly welcome and although we were unable to get into our room, which we expected, we were able to park our car at the front of the hotel and put a sticker in the windscreen. We had dinner in the
Stayed 1 night in Apr 2022

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, amenities
Well trained staff and nice place to stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Stayed 1 night in Apr 2022

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Some issues.
Room was cold when we got to it and was outside of main hotel (at rear). While we would have preferred to be in hotel, we didn't grumble as we were quite late bookers. However, room was cold and availability of extra heating was not explained until we complained after a restless night; this should have been explained beforehand. Advertised EV charger was problematic and didn't deliver much electricity to our electric vehicle; handyman had explained that chargers were faulty but had not been upgraded due extra cost. However, as Hotel did not put anything on bill for our attempted charge and the car was already sufficiently charged for our next journey, we did not complain. However, for future users this issue needs to be addressed. The restaurant was cold for our evening meal. The staff were however, helpful and friendly
Stayed 2 nights in Apr 2022

10/10 Excellent

Jenny

Stayed 1 night in Mar 2022

4/10 Poor

Fredrick

Disliked: Room comfort
Still not servicing the room?!?
Having paid almost £300 for 3 nights b&b the least we expected was the bedroom to be serviced daily but this was not the case; apparently they're still using the now defunk COVID rules to keep staffing costs down! The hotel info does advise of this but only after the reservation was made through Hotel.com and not all the info given still applies (ie you no longer have to book for breakfast, staff do not all continue wearing masks). The hotel is ok, staff are lovely but the cooked breakfast items are limited and unchanged during our 3 night stay so got a bit boring.
Stayed 3 nights in Mar 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022