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Reviews of Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

3 out of 5
Bournemouth East Cliff Hotel, Sure Hotel Collection by BW
East Overcliff Drive, Bournemouth, England

Reviews

7.6

Good

Rating 10 - Excellent. 269 out of 975 reviews" "
Rating 8 - Good. 390 out of 975 reviews" "
Rating 6 - Okay. 174 out of 975 reviews" "
Rating 4 - Poor. 82 out of 975 reviews" "
Rating 2 - Terrible. 60 out of 975 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Disliked: Staff & service
We loved the sea view in our room and the balcony. But I was ignored by two reception staff while waiting for over 10 mins, the second staff member didn’t acknowledge I was waiting. Plus house keeping walked in unannounced, when.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
nice sea view
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thank you accommodating us so well with the dog :-) Staff were friendly and helpful and a very good breakfast.
Stayed 2 nights in Mar 2024

6/10 Okay

Eric J

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was nice as you entered and the ground floor was well decorated but the rooms were very tired. Wardrobe doors were hanging off and our room needed decorating badly, room size was great with plenty of room, it was dog friendly so I assume this was the reason. Staff were very friendly but slow as we constantly ran out of milk and tea in the room. Would not stay there again.
Stayed 4 nights in Dec 2023

4/10 Poor

Holly

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A lovely hotel, however a xmas party of 200 people carried on into the morning - so our restful break was ruined. It was fine up until then. Good staff but no one would answer my call 1am in the morning so I will be writing to the GM. Cut off for 12.00 2wpupd have been fine. :(
Stayed 1 night in Dec 2023

4/10 Poor

Kay

Travelled with family
We were very disappointed, we booked in for the night so we could attend a birthday party in the next door hotel.my sister drove down from London so we arrived at 4oclock with every intention of having a drink in the bar beforehand only to be told on arrival it was the last day of trading and that the bar was shut. Our rooms were a big let down, bathroom smelt of urine, curtains hanging off the rail and chairs were badly marked. I didn’t bother showering in the morning as couldn’t stand the smell.I think if it’s the last day of trading we should have been notified about the bar ect on booking and should never of been charged the full price.
Stayed 1 night in Oct 2023

4/10 Poor

Dominika Kamila

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

pete

Disliked: Staff & service, property conditions & facilities
Room was clean but no facilities in hotel, couldn’t get a drink in hotel after I spoke directly to Best Western on Friday after a couple of reviews said about facilities being closed, but was assured everything was open, two staff on duty Saturday night were less than helpful with helping us with a taxi
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic welcome by Joey on reception. What an asset to the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Cherrie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Matt

Disliked: Staff & service, property conditions & facilities, room comfort
TV not working, phone not working, room like an oven, coffee machine not working
Stayed 1 night in Sep 2023

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Lovely area, nice room, limited dinning. Barmaid not friendly and rude and too much was an effort. Receptionist polite and friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kay

Stayed 2 nights in Sep 2023

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

michael

Stayed 1 night in Sep 2023

10/10 Excellent

aubrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight family holiday
The room was great. Too bad there is no access for prams so i had to carry it up the stairs. Joey was the best. She made sure our stay was comfortable and went the extra mile to provide a 5 star service. She is very good with kids as well. Someone give her a promotion!
Stayed 1 night in Sep 2023

8/10 Good

Avigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I think the hotel need to be painted, clean the balcony. When we come there the swimming pool is broken. It so nice the pool but we cannot use it. They have to look at it. The hotel seems tired However the staff are so friendly and accommodating. Breakfast is not bad as well.
Stayed 7 nights in Aug 2023

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mariusz

Stayed 2 nights in Aug 2023

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel
Stayed 3 nights in Aug 2023

6/10 Okay

Claire

Liked: Room comfort
Disliked: Cleanliness, staff & service
Run down, unclean and staff disinterested but goo.
Check in girl was pleasant but had an issue with body odour whxj was very unpleasant. The marble reception top was greasy and dirty as was the entrance and lift in the hotel. There was a linen napkin, a box of cigarettes and other rubbish in the plants by the reception door when we arrived which was still there when we left 2 days later. The other check in staff that we spoke to were very blunt and uninterested in helping us with our enquiries. The pool was closed so we were told to use the pool At the sister hotel but when we arrived there this too was closed and remained closed for the duration of our stay. Very disappointed overall with our stay as the sister hotel next door was the complete opposite when we stayed there in October. On a positive note, the breakfast was very good as is the location.
Stayed 2 nights in Aug 2023

6/10 Okay

MEDINA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My check in was great! Joey and the other receptionist were amazing! So friendly, playful with my dog and just polite to all hotel guests who passed by. I cannot praise them enough! In terms of the room, bed was comfortable, fairly clean room and no smells. Outside of building definitely needs some work - cobwebs everywhere, wood damage; just not the best entrances to a hotel. And paid parking! That was too expensive £20! :( They only serve breakfast but I missed it. Good thing is you are allowed to order in from outside. Their sister hotel has all the facilities but I didn’t visit any. Overall, will stay again for staff friendliness not hotel facilities.
Stayed 1 night in Aug 2023

8/10 Good

Garry

Stayed 2 nights in Aug 2023

4/10 Poor

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 4 nights in Jul 2023

6/10 Okay

coral

Stayed 2 nights in Aug 2023

2/10 Terrible

PE

Stayed 3 nights in Aug 2023

4/10 Poor

matthew

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Location amazing but needs TLC in places
was very sceptical about staying here looking at the reviews and knowing i will have to pay for parking for 3 nights. Arrived and the place looks very ran down from the outside needs abit of tlc. Walk inside and it does look very nice and classy but the welcoming wasn’t amazing. we asked for an early check in and arrived about 1 ish to check in the lady who checked us in was very welcoming and reassuring and put me at ease tbh. We arrived at our room and thank god it wasn’t as bad some of the reviews i see. although some light bulbs didn’t work and you could feel on the carpet it needed a good hoover. Little touches like at breakfast the window sill and loads of dust and dirt on it breakfast was extremely basic, bacon looked like it would still go oink 🐷 and it was the same food every day. When walking past reception a smile or a welcome wouldn’t go a miss either it’s just the little tocuhes really that make your stay a lot nicer. The parking was a joke £20 a night to park in the car park , might cheaper to park on the road and checking out i had to pay £15 early check in fee which was fine but a please or a thank you wouldn’t go a miss. Location was the best thing about this place, but deffo needs some tlc rooms and outside their pool could be lovely rather than sending everyone over to the carlton hotel it could be a really nice place with a lot of potential.
Stayed 3 nights in Jul 2023

6/10 Okay

Iran C

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

andrew

Stayed 2 nights in Jul 2023

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Curb appeal was not good, outside swimming pool not in use, room size was good view from the balcony fantastic, breakfast was very good, £30 to park in the hotel car park for two nights not impressed, all in all 7/10.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 18 Jul 2023
Dear TerryThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service
Near the beach. Good staff and good cleaniness. Good breakfast fast options. Only problem is paid car parking.
Stayed 3 nights in Jul 2023
Response from sue on 11 Jul 2023
Good evening,thank you for your review and we are glad to hear that you enjoyed your stay

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine - get a sea view
Nice hotel , close to beach and centre. Onsite parking expensive, just pay and display on road opposite.
Stayed 3 nights in Jul 2023
Response from sue on 11 Jul 2023
Good evening,we are gad that you enjoyed your stay and hope to welcome you back soon here at the East Cliff Hotel

8/10 Good

Krysta-Gae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel did have a smell on approach which I think could be addressed easily. The rooms however were very clean, we could smell the freshness in the towels and bed linen. Excellent choice for a budget trip!
Stayed 1 night in Jul 2023
Response from sue on 11 Jul 2023
Good evening,Glad to hear that you enjoyed, and hope to see you again soon

10/10 Excellent

Deepali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Lovely and clean with very attentive staff.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 18 Jul 2023
Dear DeepaliThank you for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bournemouth hotel
Great hotel and location, the only draw back was looking at a swimming pool that was closed and when we enquired they said they have no intention of opening it. We could use the pool at sister hotel next door, but that meant having to take all your stuff with you.
Stayed 4 nights in Jun 2023
Response from Guest Relations on 18 Jul 2023
Dear TonyThank you very much for taking time to write such a good review. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

8/10 Good

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on 18 Jul 2023
Dear Tushar, thank you for taking time send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relations on 18 Jul 2023
Dear Nicholas, thank you for taking time to send us such a good rating. We are delighted that we were able to meet all of your expectations. Thank you for the valuable feedback, and we look forward to welcoming you again in the future.Kind regards

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from reception on 23 Jul 2023
Many thanks for responding to the survey and giving such a high score. Much appreciated.

8/10 Good

Nigel

Liked: Cleanliness, property conditions & facilities
Good hotel - pool and other facilities provided by sister hotel Carlton which is right next to it so very convenient. Can do with a lick of paint outside and some minor TLC inside as well; besides that I had a very pleasant stay - breakfast was good and the room itself was up to standard.
Response from reception on 1 Jul 2023
many thanks for your comments, look forward to seeing you in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great potential, but a bit lacking
The hot water took A LONG time to reach the room. We had to let the water run for at least 10 minutes during the morning before it started to warm up... and this was in the summer time. The breakfast was quite basic, there was the standard english breakfast options (eggs, bacon, etc.) but only 1 type of bread, which was for toasting. Majority of the staff was nice, but the person at reception during the day was quite flustered for having to get out of her chair a few times.
Stayed 2 nights in Jun 2023
Response from Guest Relations on 18 Jul 2023
Dear GuestThank you for taking the time to review the hotel following your stay. Naturally we were disappointed to read that we failed to exceed expectations on this occasion. I have reviewed and addressed your feedback with both our Maintenance and Reception team. We value the feedback that our guests supply and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

2/10 Terrible

Mamad Salim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what showing in the picture Be careful
Stayed 2 nights in Jun 2023
Response from Guest Relations on 18 Jul 2023
Dear MamadThank you for your review, we are sorry to read that your stay was not as expected. We have taken your comments positively and we will do our best to improve on the areas you have mentioned for future guests. Hopefully on future visits to the area we may get the opportunity of welcoming you back and providing you with a more comfortable experience.Kind regards

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception area was bright and inviting, staff at reception were always friendly and welcoming, can’t fault them. Check in/out was very easy and we were able to check into the room earlier than stated on the booking. Room was exactly as pictured, couldn’t have asked for anything more. Bed was very comfortable and perfect for a 2 night stay or longer. Parking was easily accessible and only £20 for roughly 36 hours.
Stayed 2 nights in Jun 2023
Response from reception on 12 Jun 2023
Glad that checking in/out was easy. hope to see you again soon.

8/10 Good

Boryana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and view and good size rooms.
Stayed 1 night in May 2023
Response from sue on 13 Jun 2023
Good morning,thank you for your review, we are glad to hear that you enjoyed your stay, hope to see you again soon

8/10 Good

Bhaskarjyoti

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Guest Relations on 18 Jul 2023
Dear BhaskarjyotiIt was good to receive your excellent rating on your recent stay here at out hotel. I will be sure to share your feedback with the rest of our team. We look forward to welcoming you again in the future.Kind regards

8/10 Good

Simon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel needs some investment the room was nice with a good view however the bathroom was dated and the extractor fan didn’t work. There were exposed wires for smoke detector. The price was reasonable and location good and staff friendly.
Stayed 1 night in May 2023
Response from sue on 13 Jun 2023
Good morning,thank you for your review. I have passed your comments onto the relevant departments