Posted 21 Sep 2019
The hotel looks rather pleasant from the outside and the lobby is nice and modern.
Our room was very small; like a cupboard that had been converted into a small room with a double bed and a wardrobe squashed in. The bathroom was nice but again small, the toilet was squashed in between the sink and shower so it was very cramped! The shower water overflowed all over the bathroom floor, to mine and my fiancé's horror, the plughole was clogged with hair, gunk and who knows what other nastiness. We complained about this to the front desk who apologised and gave us fresh towels as we had used ours to dry the floor. They didn't sort out the shower drain so we had to avoid using the shower!! The mattress was old so had very bad worn-out patches so was uneven and bumpy so it was a very uncomfortable sleep.
The breakfast..awful. Scrambled eggs are more like scrambled water and the yoghurts and milk are left out in the room so they ended up warm. We left and got breakfast somewhere else!
The pool was lovely and was very peaceful when visiting a few hours before it closed for the night.
The parking is terrible, they have nowhere near enough spaces for the amount of the rooms in the hotel so we ended up having to park on the side of the road and PAY for the parking even though we had already paid for hotel parking! They ended up giving us a partial refund on the parking, but we still ended up at a loss for our parking costs.
Comment from Hotel Management
30 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of assistance in the future, please don't hesitate to contact us. (details on the website)
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.