Ratings based on 758 verified reviews

3.4 out of 5
79% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 7 Nov 2019
Comment from Hotel Management
9 Nov 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
4 out of 5
by a verified traveller

Posted 5 Nov 2019
It was a nice place with friendly staff and the food was nice.
Comment from Hotel Management
9 Nov 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
3 out of 5
by a verified traveller

Posted 2 Nov 2019
it was excellent value for money. The check in a 2.30. Was quite a wait after flying on early flight. all catering facilities closed their kitchens at 9 pm, which seemed very early.
Comment from Hotel Management
9 Nov 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
1 out of 5
by a verified traveller

Posted 30 Oct 2019
Dirty rooms with wall and ceiling paper falling off, damp on the walls, carpet which stuck to your shoes and made your feet dirty if trying to walk barefoot. A shabby bathroom just made it even worse. This we did not see when looking at the rooms on the internet. Total ripoff and very very disappointed. When complaining on arrival the staff just agreed with us as to the state of the rooms and we heard several others groups also complaining. During four nights stay we were moved three times.
Comment from Hotel Management
9 Nov 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
4 out of 5
by a verified traveller

Posted 10 Oct 2019
Comment from Hotel Management
11 Oct 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
3 out of 5
by a verified traveller

Posted 21 Sep 2019
The hotel looks rather pleasant from the outside and the lobby is nice and modern. Our room was very small; like a cupboard that had been converted into a small room with a double bed and a wardrobe squashed in. The bathroom was nice but again small, the toilet was squashed in between the sink and shower so it was very cramped! The shower water overflowed all over the bathroom floor, to mine and my fiancé's horror, the plughole was clogged with hair, gunk and who knows what other nastiness. We complained about this to the front desk who apologised and gave us fresh towels as we had used ours to dry the floor. They didn't sort out the shower drain so we had to avoid using the shower!! The mattress was old so had very bad worn-out patches so was uneven and bumpy so it was a very uncomfortable sleep. The breakfast..awful. Scrambled eggs are more like scrambled water and the yoghurts and milk are left out in the room so they ended up warm. We left and got breakfast somewhere else! The pool was lovely and was very peaceful when visiting a few hours before it closed for the night. The parking is terrible, they have nowhere near enough spaces for the amount of the rooms in the hotel so we ended up having to park on the side of the road and PAY for the parking even though we had already paid for hotel parking! They ended up giving us a partial refund on the parking, but we still ended up at a loss for our parking costs.
Comment from Hotel Management
30 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
3 out of 5
by a verified traveller

Posted 19 Sep 2019
Price of beer was over £7. Outdoor Pool is not in hotel, indoor pool was cold. Car very was poor. Parking charge £8 a day
Comment from Hotel Management
30 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
1 out of 5
by a verified traveller

Posted 14 Sep 2019
Comment from Hotel Management
30 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
4 out of 5
by a verified traveller

Posted 6 Sep 2019
The staff, particularly those at reception were excellent, nothing was too much trouble.
Comment from Hotel Management
9 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth
3 out of 5
by a verified traveller

Posted 28 Aug 2019
Basic accommodation, very hot room but fan was provided when asked for. Pool was nice.
Comment from Hotel Management
3 Sep 2019 by ., Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth