Dear guest, Our team would like to thank you for your recent visit at Barcelo Royal Beach and for taking the time to give us your opinion. It is great that you have had a nice time with us and you felt comfortable at our premises. As you have mentioned, our complex has a central location in the heart of Sunny Beach and in a few minutes from the beach, and we are glad you have appreciated it. We are pleased to read that the cuisine offered to our Buffets corresponded to your taste, we will certainly pass your appraisal to the Executive Chef for the efforts of his entire team. Finally, thank you once again for your nice words. We would be looking forward to having the chance to serve you again soon in order to provide you with more lovely vacation memories from Bulgaria. Kind regards, The Management

Dear Guest, At first place, it is very important for our team to receive your valuable feedback. Still, we are sorry to read that you didn't feel fully satisfied with the unit you have booked. Please note that all the studios are located in the side sections of our complex. All sections are with direct access to the pool and garden area, the Pool Bar, the Sports Bar, the Lobby, the Reception, and the Buffets. Our complex is a closed one and our Security department is controlling the access through a key card system and monitoring all the premises through a video surveillance system. The common areas are illuminated with motion-sensor lamps and we are sorry if you didn't feel safe as the safe stay of all our clients is one of our main priorities. Please be kindly assured that our Reception Manager is striving to satisfy the requests of all our clients as soon as such a possibility exists. Still, at the beginning of September, our complex has had a high level of occupancy. We are sorry that you were not pleased with the bedding, your comment will be certainly taken into consideration by the Management team. Finally, we would like to apologize again for not being able to meet all your expectation and we do hope to have the opportunity to welcome you in the near future in order to show you the true level of our services. Kind regards, The Management

Dear guest, First of all, we would like to thank you for being a guest of Barcelo Royal Beach. Please accept our apology if the bedding was not prepared as you preferred it. We are striving to follow strictly the requests of our clients and we are sorry for any inconveniences that might have appeared in this regard. We do hope that you have already confirmed at our Reception your preferences so the issue could be arranged with no further delay by our housekeeping department. We do encourage you to feel free to contact our team for any comments regarding your experience as thus you are helping us understand the point of view of our guests and to increase the level of our services. Kind regards, The Management

Dear Galit, Thank you for being as kind as to leave your feedback regarding your recent visit at Barcelo Royal Beach. It is great that you enjoyed the lovely view from the unit we accommodated you. Still, we are truly sorry to read that you have had any inconvenience with the service at the reception or at the room. The details you shared are not corresponding to our usual standards and we would like to strongly you for future occasions to contact our Management for the constructive remarks you have so our team could react swiftly and resolve the issues reported. Finally, we hope your recent experience will not deter you from staying with us again and we look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, The Management

Dear Mr. Patel, First of all, we truly appreciate the time you spent to send us your constructive comment although we are concerned for its content as the level of services you described is not corresponding in any way to the standards of our complex. Please accept our apology if the transfer from the airport to Barcelo Royal Beach was not performed on time. Till this moment, we haven’t received similar comments by a guest of ours and we are sorry that you didn’t report it at that very day so we could investigate what was the root of the issue and take the corrective measures needed. In addition to that, our Reception is the face of the complex in front of our guests and we are sorry if your experience when being attended was negative at any moment. Our staff's service and kindness are one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area. Nevertheless, we will not fail to share your comments with our head of department for information and further revision. Please accept our sincerest apologies for the imperfections with the maintenance of the unit, all rooms assigned for new arrivals are per standard double-checked by our team to ensure that everything is functional and spotless for our guests. We are sorry that in your case you have suffered such an inconvenience with the basin, please note that the Maintenance staff tried to react as soon as possible, still, the repair took more time than we expected and we fully appreciate your cooperation. Moreover, we do apology if the cleaning was not at the expected level. We have taken good note of your remarks related to the cleanliness of the unit and these have been shared with the Housekeeping Manager so no further similar issues occur in the future. Thank you once again and we hope to have the chance to welcome you soon to meet all your needs.

Dear Sabina, We would like to express our gratitude for the comments you made about your recent short visit to Barcelo Royal Beach. It is a true pleasure for us to read that you have spent a few lovely moments with us and that you have decided to come back to us for sure. We will be looking forward to your next visit and we will do our best to exceed your expectations. Kindest regards, The Management

Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Therefore we highly value your time and constructive remark. It is great that you felt comfortable at the well-maintained premises of Barcelo Royal Beach and that you enjoyed our central and still very quiet location. We are sorry if the entertainment program was not fully corresponding to your taste and we will be glad to receive your piece of advice regarding the activities you would like to be added. Your opinion is important for us and we are looking forward to hearing from you. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, The Management

Dear client, Thank you so much for appreciating the services and the facilities of Barcelo Royal Beach and expressing your opinion online for the Expedia readers. It is great that you enjoyed the friendliness and the professionalism of our staff because our team is working hard to show to the guests of Barcelo Royal Beach that their nice experience is what really matters for all of us. We are sorry about the entertainment was not what you expected, mostly as we have tried to ensure a variety of night-time shows, including Bulgarian and Brazilian dances, Sax shoe, Bulgarian Duet, Circus Show, etc. Please note that we have shared your constructive comment regarding the pool temperature to the corresponding Department Head for revision and further actions. Thank you again for choosing our hotel on this occasion and for the courtesy of your time. We are looking forward to welcoming you to Barceló Royal Beach in the near future so that we can make all your holiday wishes come true. Kind regards, The Management

Dear Iris, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Royal Beach, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We appreciate your positive feedback regarding the central and calm location of our closed complex which allows our guests to reach the promenade and the main street of Sunny Beach in a few minutes. Thank you as well for the nice words related to the cuisine prepared by our Executive Chef. His team will be glad to receive your appraisal as they are striving hard to reach the expectations of all our guests. Still, we would like to apologize if you were disturbed by the dress code for dinner at one of our Buffet restaurants. Just as a matter of exactness, we would like to mention that the details regarding the dress code are advised clearly in the welcome package and in front of the Cape Emine entrance. Please again excuse us if you didn't feel attended in the correct manner by any of our employees. Still, we would like to assure you that in any case, the hostess intended to offend you. The dress code is applied only for dinner just in one of our two Buffet restaurants. Thus we are able to reflect the requirements of our clients that have a different perception of the dinner-time atmosphere they would like to enjoy at our complex. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. King regards, The Management

Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Royal Beach. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times. We appreciate your positive feedback regarding the facilities. Still, we were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless please rest assured that your review will be shared with our head of departments, including the Front Office Manager, for information and further revision. Regarding the furniture, please note that our units are being updated prior ro each season and we are sorry if you were not pleased with it. We will continue with the improvements at the premises of the complex in order to satisfy the requirements of our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, The Management Thank you for

Dear guest, Although we sincerely regret reading that your stay at our Barceló Royal Beach fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We do thank you for your positive words for your location and for our pool area with three pools, a kids area and a pool bar. Still, we are sorry that you have had any inconvenience with the areas mentioned in your review. Just as a matter of exactness, we would like to mention that our staff is striving to perform in the best manner and that we are quite surprised that you have found them rude at any moment. Please note that thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in the units and the restaurants. Upon arrival, all the units are being prepared and supplied with the amenities of our brand as per the standards and we are sorry if some misunderstanding occurred. In addition to that, our two Buffet restaurants are being thoroughly cleaned between the different meals and the restaurant staff is maintaining the hygiene during the service. For future occasions we strongly encourage you to contact our Reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of the corresponding Department Head. We also regret that our Buffets couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Regarding the food temperature, ple

Dear Expedia user, We would like to thank you for your preference in selecting our Barceló Royal Beach hotel for your holidays in Bulgaria, as well as for taking the time to tell us about your recent experience among us. It is great that you enjoyed the cuisine offered by our Executive Chef’s team and you liked the great variety of fruits and jams. Still, we are sorry to read that you have had any inconvenience with the at our buffet. Please be kindly assured that your comment has been taken into consideration so no further similar issues appear in future. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, The Management

Dear Jonathan, Thank you very much for being our guest and for your detailed feedback regarding your stay at Barcelo Royal Beach. We are pleased that you enjoyed our central location and the Royal Beach Mall with more than 99 shops of international brands. It is great that our team managed to meet your requirements and we do hope to have the opportunity to welcome you again in near future. Kind regards, The Management

Dear Sigalit, Thank you very much for being a guest of Barcelo Royal Beach and for taking the time to share with us your opinion. We highly appreciate your positive comments regarding the professionalism of our staff and we are pleased to read that we have managed to satisfy your requirements. It is great that you enjoyed our central and calm location, in a close proximity to the promenade of Sunny Beach. The mall that is surrounding our closed complex consists of more that 99 shops and we are glad that you found it useful. Thank you as well for your constructive comments, please note that we will certainly take these into consideration. Finally,we are looking forward to attenting you again in near future. Kind regards, The Management

Dear Sivan, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your feedback. Please accept our sincere apologies if any staff member did not attend you in the right manner. We would be thankful if you could give us some more details regarding your experience so we could comment it thoroughly with the team. Thank you for your constructive remarks and for your visit. Please do not hesitate to contact us for a future stay of yours as we will be more than pleased to welcome you again and to show you the true level of your services. Best regards, The Management

Dear client, Thank you very much for being a guest of Barcelo Royal Beach and for being as kind as to share with us your positive feedback. Please note that it has been a pleasure for us to attend you and that we will be more that honoured to have you again as our guest. Finally, please do not hesitate to contact us again for a future visit of yours so we could meet again all your requirements for a lovely stay. Best regards, The Management

Dear client, Thank you for choosing Barcelo Royal Beach for your vacation in Bulgaria and for sharing with us your short but important feedback. We are glad that you enjoyed your stay and we will be more than pleased to welcome you again in near future. Regarding the kids' entertainment, please note that we have a daily program that is changing during the week so our clients could relax while their children are having fun with our animators. Please do hot hesitate to share with us your detailed remarks so we could take these into consideration. Finally, thank you once more for being our guest and looking forward to meeting you again at Barcelo Royal Beach. Best regards, The Management

Dear guest, Thank you for choosing Barcelo Royal Beach and for being as kind as to share with us your review. It is a pleasure for our team to read that your stay with has been a fabulous one as our aim is to satisfy the requirements of our clients. Finally, thank you for your kind recommendation and feel most welcome to visit Barcelo Royal Beach again in near future. Best regards, The Management

Dear Sabina, Thank you for being a guest of Barcelo Royal Beach and for taking the time to share with us your great feedback. We are pleased to read that you enjoyed fully your stay, especially our All Inclusive package. We will certainly pass your comments to our colleagues from the corresponding departments as the guests' satisfaction is the best reward for their professionalism. Finally, please feel most welcome to visit us again in near future. Best regards, The Management

Dear Yaniv, We appreciate your positive feedback regarding your recent stay at Barcelo Royal Beach. It is great that you enjoyed our central location, together with our facilities. It is very important for us to meet te requirements of our clients and we are happy to read the we have managed to provide you with a lovely holiday. Finally, we hope to welcome you again in near future so we could surprise you with new experiences at Barcelo Royal Beach. Best regards, The Management

Dear Tracey, Thank you for being a guest of Barcelo Royal Beach and for sharing with us your opinion. We are sorry to read that we were not able to meet your expectations during your recent stay. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service. Just as a matter of exactness, we would like to share some details. Regarding the cuisine, our Chef's team strives to satisfy the taste of each of our guests by offering Spanish, French, Asian, International and local dishes and we are sorry to read that the variety was not sufficient as per your point of view. In addition to that, all trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services. Nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Regarding the pool temperature, the internal pool is maintained at 26.6 degrees so our clients could choose the pool that suits best their preferences. In relation to the cleaning, please in future occasions do not hesitate to contact the Reception desk in order to share your comments so the chambermaid in charge could receive your feedback and the issue could be resolved right away. Please accept our sincere apologies if any of the team members didn't pay the attention needed and be kindly assured that we will share your valuable comments with the corresponding Managers. Finally, thank you again for your visit and for your constructive critics. We hope that you had a nice journey back home and that we will have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kindest regards, The Management

Dear Rosie, Thank you very much for being a guest of Barceló Royal Beach and for sharing with us your valuable feedback. We are glad that you enjoyed our spacious units, most of which have been renovated prior to this season so our guests could feel relaxed in a modern environment. It is great that you enjoyed the central location of the complex, as well as the food quality and variety at our breakfast. Regarding the outdoor pool's temperature, please note that the indoor pool and the indoor jacuzzi are being heated so our guests could enjoy these in case of bad weather. Regarding the housekeeping service, we are sorry that the chambermaid in charge didn't observe the hygiene and cleanliness standards of Barceló Royal Beach. For future occasions we would highly recommend that you contact the reception desk for any concern you might have. Thus we would be albe to react immediately to any discrepancy that could appear between our high standards and the services provided by any of the employees. Please rest assured that your constructive comments have been taken into consideration and we would be glad to welcome you again in near future so we could meet all your expectations. Yours Sincerely, The Management of Barceló Royal Beach

Dear Marcia, Thank you for being a guest of Barceló Royal Beach and for sharing your feedback with the Expedia's readers. We are glad that you enjoyed the top location of our complex at the center of Sunny Beach in a close proximity to the beach. Thank you as well for your positive words regarding the modern decoration of our complex. It is great that you liked our pool and garden area which we consider the pearl of our hotel. Still, we are sorry that you have experience any of the issues described in your review, please for future occasions contact immediately the Reception desk as our team is always swift in responding to our clients' concerns. Please note that the unit that you were accommodated in depends fully on the reservation that you have made. In addition to that, each section of the complex has direct exit towards the pool and the Spa and it is also connected with all the bars and restaurants. The bellboy service is available 24 hours and our receptionists are always assisting in case of a request. We would like to assure you that our staff is pleased to attend our client with the required level of professionalism and hospitality and we are sorry that any of the employees didn't pay enough attention to your order. Please note that our concerns have been shared with the corresponding Manager so any corrective actions needed could be performed. Finally,please accept our sincere apologies for any of the issues described and rest assured that your constructive comments have been taken into consideration. We do hope that we will have the opportunity to attend you again in near future so we could show you our true level of services. Best regards, The Management

Dear David, Thank you very much for choosing Barcelo Royal Beach for your vacation in Bulgaria. We are truly pleased to read your positive comments regarding the staff of the complex. Our employees are attending our clients with professionalism and hospitality and we are glad that you have left satisfied with their services. It is also great that you enjoyed our entertainment, including a lot of games and live performances. Regarding the time of check in and check out, please note we are trying to suit our guests' needs whenever it is possible. Once again we thank you for sharing this valuable feedback with us and we hope you will visit us again in the future. Yours Sincerely, Tha Management

Dear guest, Thank you for being a guest of Barceló Royal Beach and for leaving your opinion regarding the visit. We are truly sorry that you haven't fully enjoyed your stay and that you haven't contacted our Reception desk in order to share your concerns and have them resolved by our team. Please note that the room that you have accommodated is depending on the reservation that you have made. If you could give us more details, we will investigate it further so we could give you our feedback. We are sorry if the chambermaid in charge didn't follow the corresponding cleanliness procedure as the sheets should be changed every three days or on a daily basis in case of such client's request. Drinkwise, please note that our clients are advised priorly which beverage are included in the All inclusive board and they could also opt for All Inclusive Premium in order to have even wider variety of drinks for free. Regarding the entertainment, please be kindly advised that the day-time entertainment includes gymnastics, dart, water gym, different games as jenga and sjoelback, cocktail games, etc. Finally, please rest assured that we sincerely lament reading that your stay was not as pleasant as it should have been. In addition to that, we would be very pleased to welcome you again in the future so we could attend you in the best manner and provide you with a lovely holiday for all the right reasons. Best regards, The Management

Dear traveler, May we suggest you to give us further details in order to improve our services? Sincerely, The Hotel Management

Dear Traveller, We would like to thank you for such nice comments. We hope to host you again soon, do not hesitate to let us know for further recommendations. Best regards,

Dear nitzan, Thank you for leaving your comments about our Hotel. We would like to apologize for any inconvenience caused during the stay and also we would like to point out that all staff members should perform with friendly attitude, we will investigate further with our Reception Desk Manager about your comments. Do not hesitate to let us know for further comments. Sincerely,

Dear Noel, We are very sorry to read about your “almost” 100% satisfactory holidays in our hotel. Please accept our apologies and be kindly informed that we will take in consideration all tips mentioned. Do not hesitate to contact us for further details or concerns, Yours sincerely,

Dear Thomas, Thank you for taking the time to leave your comments about your stay with us and on the other hand please accept our apologies for the incidents suffered. We do not understand if the disabled room was not assigned because of an assignation error or perhaps because the reservation sent from the agency did not specified for a disabled unit. Be kindly informed that the hotel counts on 2 disabled rooms on the 2nd floor of the main building, but these are hotel rooms and not self-catering ones, which maybe could have created the misunderstanding. Anyhow if we have availability and the guests request so we always reassign in these type of rooms. Sorry again for all inconveniences caused, which if advised during your stay we could have been able to solve. Yours sincerely,