Search Hotels Near Boston Store Visitor Center, Cleveland

"Clean room, bug free, really comfy beds, nice items provided in bathroom (mouthwash, makeup wipes), only thing was the breakfast didn’t have much selection. Yet it was fresh and there was an attendant checking on us. All in all would definitely stay here again "

"The location is nice and room is fine. The room: no hooks for towels, loud noise very early in the morning, the elevator, hallway and room smell like weed. We stayed one night so we tough it out but it should not have to be that way. Customer service: very poor, check in rep wasn't friendly and the next morning we asked about breakfast, she said that we had to pay which we weren’t aware of. When we check in the rep was not friendly and did not inform us anything. She did not do anything for us so we did not have breakfast at the hotel which was disappointing. We would not stay at this hotel again. No one was willing to assist us and at least try to make it right so we would consider coming back next time to give it a second chance. "

"Missed breakfast, should consider extending wkend hrs to end at 10/1030/11am. "

"Staff was super nice and when the breakfast had a good spread. Would come back!"

"Very clean nice staff very friendly "

"Staff was so nice and helpful! Our room was very clean!"

"It was an average stay. The room could’ve been cleaner. There was hair in the tub when I arrived. Had issues connecting to the Wi-Fi. I received a call from staff to my room about a noise complaint that was coming from the room next to me. The staff was a bit rude about it. Other than that it’s a cool place to take the kids for the pool alone. I give it an 3 out of 5 stars. (P.S they have a longer hold on your credit card than most hotels. Mine’s was for $100."

"Room was great! Staff friendly. Bed comfortable. But the walls are paper thin and most rooms have adjoining doors and we could hear every word and move by the people next door. Other than that it was a good stay!"

"I paid almost 400 dollars for a one night stay!! That was the first problem..but needed room. The fridge in the room had mold inside it, we had aTV but no remote. There was coffee supplies no coffee maker. The sheets were dirty apon arrival with make up stains,boot prints and when it was brought to staffs attention only thing that was done was I was given new sheets to change myself! The ceiling in the bathroom was leaking water from room above. There was silly string hanging from our ceiling, only one of the 2 lamps worked and only 2 outlets n the whole room worked! This is the worst hotel ever! Staff was rude when I asked to be compensated for it! They had no vending machine for water or snacks and wanted to charge you 3 bucks for a warm bottle of water and you could only pay cash! I was charged 30 dollars cash fee for 30 mins early check in! Plus 45 dollars to my card I have yet to figure out what is for. Place needs shut down!!"