Reception

Reviews of Hampton Inn & Suites Boston Crosstown Center

3 out of 5
Hampton Inn & Suites Boston Crosstown Center
811 Massachusetts Ave, Boston, MA

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1010 reviews" "
Rating 8 - Good. 275 out of 1010 reviews" "
Rating 6 - Okay. 155 out of 1010 reviews" "
Rating 4 - Poor. 84 out of 1010 reviews" "
Rating 2 - Terrible. 88 out of 1010 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Traci

Business traveller
The staff was wonderful, however this is not a family friendly place. Our morning view was watching individuals iv drugs each morning and leave their garbage all over the place.
Stayed 2 nights in Mar 2024

8/10 Good

Ack

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Kadean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was visiting all the way from New York and I was able to check in early as I requested. The room was clean and I had a peaceful rest.
Stayed 1 night in Mar 2024

4/10 Poor

Joseph

Keys didn’t work to get in the elevator or the room and then the bathroom light in our room didn’t work either.
Stayed 1 night in Mar 2024

8/10 Good

kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

HARUKO

Stayed 1 night in Mar 2024

10/10 Excellent

PhuongThao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff and clean relaxing rooms.
Stayed 1 night in Mar 2024

8/10 Good

Yuliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was clean inside and great breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Tori

Liked: Cleanliness, amenities
Everyone was pleasant
Stayed 1 night in Mar 2024

6/10 Okay

Amie

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Handicapped shower holder was broken and when your really tired and dont want to hold the shower nozzle the whole time. Expedia needs to be sure any added fees are all paid before check in.
Stayed 1 night in Feb 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfectly clean and pleasant. It's right next to a hospital, so there are a lot of patients and patient families staying there, heading to and from the hospital every day. When we stayed, the Elon basketball team was staying there before a game with Northeastern. They were very friendly! Staff was friendly and helpful as well. But the neighborhood is not very nice and not really near any attractions/restaurants. You'd have to drive.
Stayed 3 nights in Feb 2024

10/10 Excellent

LIQUN

Stayed 3 nights in Feb 2024

10/10 Excellent

Marcy

Travelled with family
Liked: Amenities, property conditions & facilities
Did not really get to walk around due to wind and cold. Expected a traditional restaurant in the hotel and was disappointed to find Cuban Cuisine and Al a carte menu. Plus local Dunkin Donuts closed on weekends?? Breakfast buffett was delicious with many options.
Stayed 1 night in Feb 2024

10/10 Excellent

Ningning

Stayed 3 nights in Feb 2024

6/10 Okay

Kristen

Travelled with family
Disliked: Cleanliness
Common areas were very dirty. Vestibule had the overwhelming smell of cigarettes and marijuana. Very noisy at all hours of the night.
Stayed 2 nights in Feb 2024

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Only I didn’t realize being by a hospital you’d hear sirens but surprisingly it wasn’t as bad as I thought.
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Rasha

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Parking was confusing.
Stayed 1 night in Feb 2024

8/10 Good

KIM, REGO PARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of homeless /taking the drug/injection outside the hotel area. If you stay in this hotel, better take the uber, do not walk outside by yourself. Nobody is walking outside the street, too quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really great and convenient
Stayed 1 night in Feb 2024

4/10 Poor

Zara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The gym is loud from our room until very late and very early.
Stayed 1 night in Feb 2024

6/10 Okay

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is wonderful. Clean, super friendly staff, rooms are spacious and nice. But the area, eek. Sirens are going from 7am to 10pm pretty much non-stop. Homeless everywhere. Felt uncomfortable leaving out the one set of doors. On a good note, my vehicle wasnt broken into!
Stayed 2 nights in Feb 2024

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Chetan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024

10/10 Excellent

Arasaidy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and amazing staff
Stayed 1 night in Feb 2024

10/10 Excellent

Gaurang

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jan 2024

6/10 Okay

Dany

Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
I
Stayed 1 night in Feb 2024

8/10 Good

Efrain

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
i did not like the food .
Stayed 3 nights in Jan 2024

8/10 Good

Connor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did the job for 4 nights
Stayed 4 nights in Jan 2024

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Jan 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place

10/10 Excellent

Nihal Dayal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ragini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plug weren’t working and washroom door lock was broken. There were lots of homeless near the 811 mass ave door
Stayed 1 night in Jan 2024

10/10 Excellent

Erianny

Stayed 1 night in Jan 2024

2/10 Terrible

Danielle

Travelled with group
Disliked: Staff & service, amenities
Toilet did not flush, conditions of furniture in room was visibly used and worn
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ruhul

Stayed 1 night in Aug 2023

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. The area has almost nonstop siren activity. Few restaurants in the immediate area. And many wondering people who appear to be homeless and or users. Heavy police presence which is good.
Stayed 3 nights in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff was great, but area not so much. Not thr cleanest or yhebmost quiet. Also why is thete a card reader for the elevator?

8/10 Good

Susan Bassestt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
people & security very nice. Security guard called a cab, apparently front desk staff was too busy. Noone knew area or destinations very well. Surrounding area unsafe. lots of homeless, soliticers, beggars. However, staff was very polite, most people were friendly. clean, asked for towels got them.
Stayed 2 nights in Jan 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katarina, Washington

Stayed 1 night in Jan 2024

10/10 Excellent

Libby

Stayed 1 night in Jan 2024

10/10 Excellent

Kim, lesbi

Stayed 1 night in Jan 2024

10/10 Excellent

Nova

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I had a run in with Remy from Ratatouille while on a walk on the grounds
Stayed 3 nights in Jan 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very helpful and polite
Stayed 1 night in Jan 2024