Exterior

Reviews of HYATT house Boston/Waltham

3 out of 5
HYATT house Boston/Waltham
54 4th Ave, Waltham, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 515 out of 1012 reviews" "
Rating 8 - Good. 298 out of 1012 reviews" "
Rating 6 - Okay. 97 out of 1012 reviews" "
Rating 4 - Poor. 54 out of 1012 reviews" "
Rating 2 - Terrible. 48 out of 1012 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 4 nights in Mar 2024
Response from Alex on 27 Mar 2024
Thank you so much for taking the time to rate your experience here at the Hyatt House Boston/Waltham!

8/10 Good

Nestor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite nice, small but comfortable rooms. However, you can hear A LOT at night, which means you don’t always get a full night’s rest. Staff is friendly and helpful, which is nice. Not a lot of dining options in the vicinity, so expect to drive or order delivery.
Stayed 2 nights in Mar 2024
Response from Alex on 26 Mar 2024
Thank you for taking the time to review your experience at Hyatt House Boston/Waltham! We sincerely appreciate your high rating and constructive feedback! We hope we can welcome you again in the future and make your next stay a perfect one!

8/10 Good

Demarco

Liked: Staff & service, property conditions & facilities
The complimentary breakfast and the beds was complete
Stayed 1 night in Mar 2024
Response from Alex on 26 Mar 2024
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. If there is something, we can improve on please do not hesitate to let us know!

8/10 Good

Yan, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, delicious breakfasts and friendly staff.
Stayed 5 nights in Mar 2024
Response from Alex on 26 Mar 2024
Thank you so much for your kind review and high rating! We hope to welcome you again in the future!

8/10 Good

David

Business traveller
Easy check in
Stayed 1 night in Mar 2024
Response from Alex on 26 Mar 2024
Thank you so much for your high rating! If there is something we can improve on please do not hesitate to let us know!

2/10 Terrible

Ronald

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We arrived at 4, an hour after check in and they had no clean rooms available. We had to leave for our event and couldn’t wait for a room to become available. After our event when we came back to the hotel they had trouble finding a room for us. The first one they gave us was not the type we reserved and had not been cleaned. It has trash and dirty towels all over it. The second one was the right room but did have some issues of broken items and not very clean.
Response from Alex on 24 Mar 2024
Dear Ronald, my sincere apology for all these inconveniences! Please stop by or contact FD and let us know how we can make it right for you.

10/10 Excellent

Robert V.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Alex on 20 Mar 2024
Thank you for taking the time to review your experience at Hyatt House Boston/Waltham! We sincerely appreciate your high rating!

10/10 Excellent

Delvane, Somerville

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Alex on 18 Mar 2024
Thank you so much for your high rating! We hope to welcome you back in the future!

10/10 Excellent

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard as expected
Stayed 1 night in Mar 2024
Response from Alex on 18 Mar 2024
Thank you very much for rating us so highly! We are really happy to meet your expectations at the Hyatt House Boston/Waltham and looking forward to welcome you back!

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Property is in good shape. Elevator was down on the main entrance which has occurred before
Stayed 1 night in Mar 2024
Response from Alex on 14 Mar 2024
Thank you for your high rating despite the inconvenience caused by elevator! We hope to welcome your back and make your next stay a perfect one!

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Thank you so much for your high rating! We are really happy to meet your expectations at the Hyatt House Boston/Waltham and looking forward to welcome you back!

8/10 Good

Nancy

Travelled with family, Business traveller
All in all, the stay was very good, and we will probably stay there again, however the following items bear mentioning in case there were room for improvement: The room was not wonderfully clean/vacuumed when we arrived; the staff were all extremely nice, though their interaction with each other during the day made it sound like a train station; I was working quite a lot from our living room, and was very much bothered by the constant and ongoing slamming of doors that could be heard on every floor (the building would literally shake!) The building has a no-smoking policy, but we were slapped in the face constantly by the smell of marijuana down every hallway and coming in through the outlets behind our bed from the room next door; the breakfast selection was very minimal.
Stayed 8 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for taking the time to review your experience at Hyatt House Boston/Waltham! We sincerely appreciate your high rating and constructive feedback! Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. I apologize for the inconvenience during your stay and hope to make your next stay a perfect one! If I can provide any assistance, please contact me directly. Best regards,

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Alex on 7 Mar 2024
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. If there is something, we can improve on please do not hesitate to let us know!

10/10 Excellent

Harrison

Travelled with partner
Liked: Amenities
Was very nice and clean. Got a free upgrade to a king suite much was spacious and came with a lot of amenities. Would return.
Stayed 3 nights in Feb 2024
Response from Alex on 4 Mar 2024
Thank you so much for your kind review and high rating! We hope to welcome you again in the future!

8/10 Good

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking, our room stank from cigarette smoke. The front desk moved us to a suite to accommodate our non-smoking preference. We were very tired (late check in) and appreciated it very much as we just wanted to sleep! We plan on staying here again as our kids just moved into the area.
Stayed 2 nights in Feb 2024
Response from Alex on 24 Feb 2024
Thank you so much for your kind review! Our apologies for the inconvenience with the room move. If there is something, we can help on your future visits please do not hesitate to contact us!

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice with everything we needed for a family stay.
Stayed 1 night in Feb 2024
Response from Alex on 24 Feb 2024
Thank you so much for giving us high rating! We hope to welcome you back in the future!

10/10 Excellent

Sridhar, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & location in Waltham
Stayed 1 night in Feb 2024
Response from Alex on 21 Feb 2024
We appreciate your high rating and are happy to meet your expectations at the Hyatt House Boston/Waltham! If we can be of any assistance during your future visits, please do not hesitate to contact us!

10/10 Excellent

Jean

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a very nice stay the location was nice and the breakfast was excellent I will recommend this hotel to anyone
Stayed 2 nights in Feb 2024
Response from Alex on 10 Feb 2024
We are greatly appreciate your kind review and high rating! If there is something, we can help on your future visits please do not hesitate to contact us!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex on 5 Feb 2024
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. If there is something, we can improve on please do not hesitate to let us know! Have a great rest of your day!

8/10 Good

Yan, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Alex on 28 Jan 2024
Thank you for taking the time to rate your experience at the Hyatt House Boston/Waltham! We greatly appreciate your kind words! If there is something we can improve on please do not hesitate to let us know!

8/10 Good

Anitra M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alex on 27 Jan 2024
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. If there is something, we can improve on, please do not hesitate to let us know!

10/10 Excellent

Cheryl Davis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bar staff attendant. Very personable
Stayed 3 nights in Jan 2024
Response from Alex on 26 Jan 2024
Thank you so much for your kind words! It'll be my pleasure to share them with Jacquelyn!

8/10 Good

Mario, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service
Close to Bentley university. Quiet. Nice selection on buffet breakfast.
Stayed 1 night in Jan 2024
Response from Alex on 21 Jan 2024
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. We will be glad to host you again!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Property is close to 128, many dining options, older property but well maintained
Stayed 1 night in Jan 2024
Response from Alex on 18 Jan 2024
We greatly appreciate your feedback and looking forward to welcome you back!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One if the best experience ever.
Stayed 2 nights in Jan 2024
Response from Alex on 18 Jan 2024
Thank you so much for rating your experience at the Hyatt House Boston/Waltham so highly! We are really happy to meet your expectations at the Hyatt House Boston/Waltham. We hope to welcome you back in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, well cared for with fruendly staff. Some dining options are reached via a short walk
Stayed 1 night in Dec 2023
Response from Alex on 10 Jan 2024
Thank you so much for your kind review and high rating! We would love to welcome you back in the future!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Alex on 24 Dec 2023
Thank you so much for your high rating! We hope to welcome you back in the future! Happy holidays!

10/10 Excellent

Tyaisha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alex on 24 Dec 2023
Thank you so much for rating us so highly! looking forward to welcoming you back! Happy holidays!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Alex on 13 Dec 2023
Thank you so much for your high rating! We are really happy to meet your expectations at the Hyatt House Boston/Waltham! We hope to welcome you back in the future!

8/10 Good

Julia

Stayed 1 night in Dec 2023
Response from Alex on 10 Jan 2024
Thank you so much for taking the time to rate your experience here at the Hyatt House Boston/Waltham! We hope to welcome you back in the future!

10/10 Excellent

Arianna, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better parking options and actually having the bar be open upon arrival would have been nice, but it’s understandable having trouble finding the help! Otherwise everyone was great!
Stayed 1 night in Dec 2023
Response from Alex on 13 Dec 2023
Thank you for rating us so highly, despite some inconveniences! Our bar is currently open weekdays from 5:00 pm to midnight, but we are working to keep it open on weekends.

6/10 Okay

Anthony

Stayed 4 nights in Dec 2023
Response from Alex on 13 Dec 2023
Thank you so much for taking the time to rate your experience here at the Hyatt House Boston/Waltham! If there is something, we can improve on please do not hesitate to let us know! We hope to welcome you back in the future!

10/10 Excellent

Verónica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo increíble menos una señora de la limpieza muy mal su trato de resto 100% recomendado
Stayed 3 nights in Dec 2023
Response from Kendra Noel on 8 Dec 2023
Thank you so much for your kind review! We hope to welcome you back very soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good stsff. Plenty of eating options
Response from Alex on 13 Feb 2024
Thank you so much for your kind words and high rating! We are really happy to meet your expectations at the Hyatt House Boston/Waltham and looking forward to welcome you back!

10/10 Excellent

Ronald R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable beds..Great staff..I asked for later checkout & I had no problem with my request
Stayed 1 night in Dec 2023
Response from Kendra Noel on 8 Dec 2023
Thank you so much for your kind review! We hope to welcome you back very soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kendra Noel on 8 Dec 2023
Thank you so much for your kind review! We hope to welcome you back very soon!

10/10 Excellent

Tyrell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kendra Noel on 8 Dec 2023
Thank you so much for your kind review! We hope to welcome you back very soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was better than most hotels that put out a standard buffet in the morning. Gym was clean and bigger than most with quality equipment.
Stayed 2 nights in Nov 2023
Response from Kendra Noel on 1 Dec 2023
Thank you so much for your kind words! We are so happy you enjoyed our breakfast; hope you get to come back very soon! Looking forward to welcoming you back, have a great rest of your day!

8/10 Good

Kate

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Kendra Noel on 1 Dec 2023
Thank you so much for your review! We hope to welcome you back soon! Have a great rest of your day!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Change pillow options that is my only request. And in the breakfast include the waffle machine for making our own waffles.
Stayed 6 nights in Nov 2023
Response from Alex on 25 Nov 2023
Thank you for taking the time to review your experience at Hyatt House Boston/Waltham! We sincerely appreciate your high rating and constructive feedback! We hope we can welcome you again in the future and make your next stay a perfect one!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room and decent breakfast
Stayed 2 nights in Nov 2023
Response from Kendra Noel on 17 Nov 2023
Thank you so much for your kind words! Hope to welcome you back very soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 128 and many dining options
Stayed 1 night in Nov 2023
Response from Kendra Noel on 17 Nov 2023
Thank you so much for your kind review! We hope to welcome you back very soon!

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
There was blood stains on the sheets,I requested to get new linens and it took two to 3 hrs before I finally got some clean ones. The mattress looked like it had sweat stains or urine stains a on it,the worker that came in the next day to clean was beyond rude,they had no bartender at the bar so I wasn’t able to go it was overall a horrible experience,and I couldn’t connect to the Wi-Fi. Honestly should have a refund!
Stayed 2 nights in Nov 2023
Response from Kendra Noel on 17 Nov 2023
Thank you so much for your review! I am so saddened to learn your stay was not what you expected! I hope we can make it up to you if you decide to stay with us again! Please have a great rest of your day!

10/10 Excellent

Kelvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly the room was clean and the bed was very comfortable
Stayed 2 nights in Nov 2023
Response from Alex on 15 Nov 2023
Thank you so much for your high rating! We are really happy to meet your expectations at the Hyatt House Boston/Waltham and look forward to welcoming you back!

8/10 Good

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex on 15 Nov 2023
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. If there is something, we can improve on please do not hesitate to let us know! We hope to welcome you back in the future!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was the bar was closed on The Weeknd. What a lose of good money place was full
Stayed 3 nights in Nov 2023
Response from Alex on 15 Nov 2023
Thank you so much for your kind review! Our apologies for the inconvenience caused by the closure of the bar due to force majeure. Our Bar normally operates every night and I hope you enjoy it next time! We can't wait to welcome you back!

10/10 Excellent

Ashton

Stayed 1 night in Nov 2023
Response from Alex on 15 Nov 2023
Thank you so much for rating your experience at the Hyatt House Boston/Waltham so highly! We hope to welcome you back in the future!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Alex on 15 Nov 2023
Thank you so much for your high rating! We hope to welcome you back in the future!

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable. Good breakfast
Very good, except laundry process, I would expect machines that operate with card or better user friendly operation.machines only accepting 25c, note everyone carries that change and reception only accept notes not coins.
Stayed 4 nights in Nov 2023
Response from Alex on 15 Nov 2023
Thank you so much for your high rating and constructive feedback! We will try our best to improve our laundry facilities! So far, we have an ATM machine in the lobby, and you can exchange bills for coins at the front desk.

10/10 Excellent

Rosa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely make plans for a longer stay
Stayed 1 night in Nov 2023
Response from Alex on 13 Nov 2023
Thank you very much for taking the time to rate your experience here at the Hyatt House Boston/Waltham. We will be glad to host you again!