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Clean and friendly staffs. I love staying in this historic hotel to learn more culture and history of Boston. Very outstanding and unique experience. Safe and convenient to get to subway, shopping, dining.
Construction directly in front of hotel was not disclosed at booking. We would not have paid additional money for a front facing Cooley Square view room… when in fact there was no Cooley Square to actually view. Extremely disappointing. Also due to a “mechanical” issue with our room, we were not allowed to gain access to our room until well after 7pm. Not great after a long journey from the West Coast.
There is a beautiful grand lobby and the property was quiet so I can sleep well despite being on the first level close to the streets. The room was spacious and comfortable.
Kenneth
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on 16 Apr 2024
Thank you for being our guest, Kenneth! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Beautiful hotel in the perfect spot. My only critique would be the size of the bathrooms. Granted it’s an old hotel but the tiny bathroom is difficult to manage even for one person
Nathalie
Stayed 2 nights in Apr 2024
Response from Fairmont Copley Plaza on 16 Apr 2024
Thank you for being our guest, Nathalie! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
One of the most beautiful hotels I’ve stayed in. The staff made me feel welcomed and familiar. The food at the restaurant was superb as was the room service.
And then there was CORI the canine ambassador…what can I sey, simply adorable!
Eduardo
Stayed 4 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Eduardo! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Beautiful, historic hotel in the heart of Boston, with outstanding service. The room was larger than average, with comfortable beds and very clean. The staff, from valet to restaurant provided outstanding service. We highly recommend!
Maren
Stayed 3 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Maren! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Lovely hotel with exceptional staff who were gracious and helpful. With the exception of one bell hop upon my departure. He wouldn’t let me use take the luggage cart outside to the sidewalk to load my car so I had to carry my belongings from the vestibule to the sidewalk.
Erica
Stayed 2 nights in Mar 2024
Response from Fairmont Copley Plaza on 3 Apr 2024
Thank you for being our guest, Erica. We are glad you enjoyed your overall stay and wish to apologize for the incident prior to your departure. We hope that you will allow us an opportunity to make amends during a future stay. Thank you again.
Response from Fairmont Copley Plaza on 25 Mar 2024
Thank you for being our guest, Steven! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
6/10 Okay
Younes
20 Mar 2024
Liked: Cleanliness, staff & service
Younes
Stayed 6 nights in Dec 2023
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for your review, Younes. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.
Staff were pleasant. Hotel clean and tidy. Breakfast was over priced and limited
Katherine
Stayed 2 nights in Mar 2024
Response from Fairmont Copley Plaza on 18 Mar 2024
Thank you for being our guest, Katherine. We are glad to see that you enjoyed your overall stay and appreciate you taking the time to share your feedback. We hope that you will come stay with us again soon.
The hotel is a classic beach, the staff friendly with impeccable service attitudes! Door man was wonderful offering us directions and quaint conversation as we waited for our car. Oak Long Bar is classy and has great cocktails.
Laura
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on 12 Mar 2024
Thank you for being our guest, Laura! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
10/10 Excellent
jared
2 Mar 2024
jared
Stayed 1 night in Mar 2024
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for being our guest, Jared! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Thank you for being our guest, Bryn! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
6/10 Okay
Diego, miami
23 Feb 2024
Disliked: Property conditions & facilities
old hotrll
Diego
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on 7 Mar 2024
Thank you for being our guest, Diego. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you did not enjoy your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
10/10 Excellent
Cynthia
21 Feb 2024
Cynthia
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on 22 Mar 2024
Thank you for being our guest, Cynthia! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
There was no hot water for showers. Terrible experience. Will not recommend anyone to stay.
Asif
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on 7 Mar 2024
Thank you for being our guest, Asif. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
A wonderful old property that needs a big makeover.
Greg
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on 22 Feb 2024
Thank you for your thoughts, Greg. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
8/10 Good
Alexander
13 Feb 2024
Alexander
Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on 23 Mar 2024
Thank you for being our guest, Alexander. We are glad to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon.
10/10 Excellent
Kamiye
11 Feb 2024
Kamiye
Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on 23 Mar 2024
Thank you for being our guest, Kamiye! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
10/10 Excellent
Daniel
11 Feb 2024
Daniel
Stayed 4 nights in Feb 2024
Response from Fairmont Copley Plaza on 23 Mar 2024
Thank you for being our guest, Daniel! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
Hated everything about this experience and won’t be going back.
John
Stayed 1 night in Feb 2024
Response from Fairmont Copley Plaza on 7 Mar 2024
Thank you for being our guest, John. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
TV Cable etc along w Internet streaming is all out of date and rarely worked
Frederick F
Stayed 2 nights in Feb 2024
Response from Fairmont Copley Plaza on 12 Mar 2024
Thank you for being our guest, Frederick. We greatly value your feedback and want to assure you that all guest comments are utilized to help us improve our hotel. We regret that you experienced challenges during your stay and hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.
Thank you for your review, Judith. We have received your feedback and are sorry to learn that you did not enjoy your stay with us. Is there anything we could have done to make the stay better? We look forward to hearing from you.
The only thing that bothered me was the "Urban Experience Fee". Just charge me for the room and be done with it. I feel like it was a hidden fee that was just a gimmick. Apparently it is a fee from Expedia. I will be more careful next time and probably book a room directly with the hotel. The hotel was great. Expedia not so much.
Karl
Stayed 2 nights in Jan 2024
Response from Fairmont Copley Plaza on 2 Feb 2024
Thank you for being our guest, Karl! We appreciate you sharing your thoughts on the Urban Experience Fee. The creation of this fee was to offer a set of services, amenities, and value offerings that are provided in a bundled fee that will increase the ease of your stay. We appreciate your comments and will take all feedback into account as our team members assess the different ways we can increase value for our guests. Thank you again.
Thank you for being our guest, Horacio! We are delighted to learn you enjoyed your stay at Fairmont Copley Plaza. Please come back soon!
8/10 Good
Jodi
Travelled with family
22 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Just Okay
Great location. Our room had some ripped carpet but was otherwise clean. Good size rooms in older hotel. Staff friendly. Parking expensive and not many other choices in area that are less expensive. Overall, I would stay again but many other hotels in the neighborhood to choose from.
Jodi
Stayed 1 night in Jan 2024
Response from Fairmont Copley Plaza on 2 Feb 2024
Thank you for your thoughts, Jodi. We greatly value your feedback and want to assure yo that all guest comments are utilized to help us improve our hotel. We hope that you will consider giving us a chance to exceed your expectations in the future. Thank you again.