Ratings based on 11,968 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 27-Aug-2015
Pros: Location
Cons: A lot
Grand old hotel in need of a more comprehensive update. While the main lobby and some areas have been updated, the property is still largely a 3 star.
4 out of 5
Recommended
for Everyone
by A verified traveller from JAPAN

対応が良く、とても綺麗なホテルで満足しました。

Posted 26-Aug-2015
工事作業中ということで、安くホテルに宿泊することができました。 ホテル内は綺麗で、とても雰囲気が良いものでした。 シャワーの使い方が分からなかったり、カードキーの不具合などもありましたが、ホテルマンの方が快く対応して頂き、満足のいくものでした。 また、機会があれば宿泊したいと思います。
2 out of 5
by A verified traveller

Bathroom was not very clean.

Posted 26-Aug-2015
Bathroom was not clean. Asked to switch to a different room and the second bathroom was not clean either. Quite disappoonted for the amount of money we spent for one night.
3 out of 5
by A verified traveller

The rooms are tiny (especially the bathrooms) !

Posted 25-Aug-2015
Pros: Great location, great staff and service.
Cons: The bathrooms are tiny and the rooms need to be renovated.
Location: The Boston Commons, Chinatown, Copley Square are all within walking distance. The Green line Arlington stop is a crosswalk away from the entrance.
The park plaza is a historic hotel that may be too historic for its own goods. The lobby has been remodeled and looks fantastic as much as it does from the pictures. However, the rooms are tiny, and the bathrooms are literally antiquated. The shower stall is so small the curtain will literally stick to you while you shower. They are planning room renovations, but that is slated to start November 2015. Until then, I wouldn't stay here unless its a great price. The location is fantastic, but you'll definitely sacrifice comfort for it.
Comment from EPC
26-Aug-2015 by June McDougall, Managing Director, EPC
Dear Guest, thank you for taking the time to share your thoughts. We're glad to hear you had a satisfactory stay with us. We understand your concerns regarding the rooms and, as you said, there are renovations coming soon! We do agree our location is fantastic, you can't beat having so many great Boston attractions within walking distance of our property! We're glad to hear our staff was excellent to you, and will be sure to pass on your compliments. Once more, thank you for the thoughts. We hope to see you again soon! Have a great day.
3 out of 5
by A verified traveller from NH

Good location- rooms need update

Posted 25-Aug-2015
Pros: location
Cons: rooms
Location: Near Boston Garden, restaurants, Copley Square, easy access to T.
Better hotels available in price range- fancy lobby, tiny bathrooms, no refrig, tvs not at end of bed
Comment from EPC
26-Aug-2015 by June McDougall, Managing Director, EPC
Dee B, thank you for sharing your thoughts. We're happy to hear you had a satisfactory stay with us. However, we're sorry to hear our amenities did not quite satisfy your expectations. We'll be sure to forward your feedback to our management team regarding the refrigerator and room layout. We always appreciate input from our guests. We do agree our location is superb. It's a great benefit having so many of Boston's attractions so close to our property! Once more, thank you for taking the time to share your thoughts. We hope to see you again soon. Please let us know if there's any way we can better accommodate you in the future. Thank you and take care, Dee.
4 out of 5
Recommended
for Everyone
by A verified traveller

love you beautiful staff very attentive very close

Posted 25-Aug-2015
we had a wonderful stay too bad it was only for one night. we will return.
Comment from Hotel Management
27-Aug-2015 by June McDougall, Managing Director, Hotel Management
Dear Guest, thank you for taking the time to share such a great review. We're delighted to hear you enjoyed your brief stay with us so much. We agree our staff is awesome. They work very hard to ensure all of our guests are happy and provided for! We can't wait to have to back in the future! Please let us know if there's any way we can better accommodate you during your next visit. Have a great day!
Comment from EPC
25-Aug-2015 by June McDougall, EPC
Thank you for your feedback. We hope you'll come back for a longer stay next time. Take care and safe travels!
4 out of 5
Recommended
for Families
by A verified traveller from Argentina

Excelente Ubicación en Boston

Posted 24-Aug-2015
Pros: Hotel antiguo de estilo, bastante renovado, y con muy buena ubicación
Cons: Servicio de valet parking
Location: Cerca del hotel está el inicio del circuito a pie que recorre los sitios históricos de la libertad. También muy cercano está el gran parque.
Muy bien ubicado, con rápido acceso a los mejores sitios de la ciudad, muy cerca de estación de trenes, alquiler de autos, y muy cerca del Parque.
4 out of 5
Recommended
for Everyone
by A verified traveller from Milano

Albergo storico nel centro di Boston

Posted 23-Aug-2015
Pros: Centralità e stile
Albergo un po' datato ma di ottimo livello nel centro di Boston. A due passi dal parco centrale e dalla via dello shopping Newsbury street. Comodissimo se si vuole visitare La parte storica di Boston - Il Freedom Trail parte dal parco.
3 out of 5
by A verified traveller

Not a bad hotel but rooms are small, uncomfortable

Posted 23-Aug-2015
Pros: Location
Cons: Rooms
Liked the location and staff, and main floor decor. The rooms themselves were ok but not very impressive.
Comment from EPC
24-Aug-2015 by June McDougall, Managing Director, EPC
Dear Valued Guest, thank you for taking the time to share your thoughts. We're delighted to hear our location and staff suited your needs so well. Our staff works very hard to make sure everyone is happy and satisfied and we'll be sure to pass your compliments along. We agree you cannot beat our location as well. However, we're sorry to hear our rooms did not quite meet your expectations. We'll be sure to pass your feedback on to our management team. Once again, thank you for the review. We hope to see you again soon. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveller from Prescott, Arizona

Perfect Choice For Us

Posted 23-Aug-2015
Pros: Location, Location, Location Staff, Staff, Staff
Cons: Rooms need to be updated, but that is already in the works.
Location: Excellent location a block from the Boston Commons, the beginning of The Freedom Trail and train station. No car needed!
Excellent location, able to take train from airport and get off less than a block away from hotel for free. Staff was beyond accommodating. Lobby is beautifully redone, but rooms still need to be updated, which they are starting in December. We would definitely stay here again.
Comment from EPC
24-Aug-2015 by June McDougall, Managing Director, EPC
Jodi, thank you for taking the time to share your thoughts! We're delighted to hear you had an exemplary stay with us. We'll be sure to pass your compliments on to our staff. They work very hard to make sure all of our guests are happy and well cared for! We also agree our location is excellent. As you said, having the Boston Common, Freedom Trail, Arlington T stop, and so many more attractions so close to our property is a great benefit. Once more, thank you for the kind words! We hope to see you again soon. Take care, Jodi!