Terrace/patio

Reviews of Wellington Hotel

3 out of 5
Wellington Hotel
The Harbour, Boscastle, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 107 out of 173 reviews" "
Rating 8 - Good. 50 out of 173 reviews" "
Rating 6 - Okay. 14 out of 173 reviews" "
Rating 4 - Poor. 2 out of 173 reviews" "
Rating 2 - Terrible. 0 out of 173 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gabija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was one of the best stays ever! the hotel is set in a fantastic magical little village and the energy is so good and cosy there that you’ll never want to leave. the hotel itself is very beautifully build and rich in history, it definitely added to the magical atmosphere of boscastle. i would stay here again and again and again!
Stayed 3 nights in Feb 2024
Response from The Welly Team on 19 Mar 2024
Hi Gabija,How lovely to hear you enjoyed your stay.We look forward to your next visit and trust it will be as magical as the last.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Amenities
Lovely old building and cosy inside, No lift and a wonderful warren of passages. Full of character. Bedroom comfy & warm.. Helpful staff & excellent breakfast. Will come again, love Boscastle.
Stayed 1 night in Jan 2024
Response from The Welly Team on 17 Feb 2024
Hi Jean,Thank you so much for your lovely review.We are looking forward to welcoming you back to the hotel!Kindest regards

10/10 Excellent

MRS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel and friendly helpful staff
Stayed 1 night in Jan 2024
Response from The Welly Team on 17 Feb 2024
Hi,Thanks for your star rating.We are delighted you enjoyed your stay.Kindest regards

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
A disappointing experience. Having reserved a premium ‘Turret’ room we quickly discovered the heating was not working - and on a freezing night. The staff must have known this - and ours was not the only room affected. Two mini plug in radiators were supplied but they were not fit for purpose in what was a large room. The management could give no guarantee when the problem would be fixed: we were left with no practical option but to cut short our stay and find alternative accommodation. We secured a refund for what would have been our second night but no other compensation was offered. Our main course at dinner was good though the soup had little taste. Breakfast was perfectly acceptable - aside from the terrible instant taste coffee. This Victorian hotel is perfectly placed for coastal walks and Boscastle harbour but it needs better management and fresh investment
Stayed 2 nights in Jan 2024

8/10 Good

Garton

Stayed 4 nights in Nov 2023

8/10 Good

Ross

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from The Welly Team on 18 Jul 2023
Hi Ross,Thanks for your rating.Kindest regards,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre Christmas visit
Lovely hotel and lots the staff were really friendly. Great breakfast and we also had an evening meal there which was good too. Located right in the centre of Boscastle.
Stayed 2 nights in Dec 2022
Response from Tamsyn on 13 Jan 2023
Hi Karen,Thank you for your kind review.we are really proud of our friendly and welcoming staff.Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tamsyn, Reception on 31 Oct 2022
Hi, Thank you for your rating.We are pleased you enjoyed your visit.Kindest regards,

10/10 Excellent

Nicola

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and very dog friendly. Will return .
Stayed 1 night in Sep 2022
Response from Hotel Manager on 17 Oct 2022
Hi,Thank you so much for your message, we love to hear feedback on your experience.Kindest regards,Hotel Manager

8/10 Good

Barry

Stayed 1 night in Sep 2022
Response from Hotel Manager on 17 Oct 2022
HiThanks for your score.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 17 Oct 2022
Hi,Thanks for your score!

10/10 Excellent

LYNNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The hotel staff were very friendly and helpful. Will definitely return!
Stayed 1 night in Sep 2022
Response from Hotel Manager on 17 Oct 2022
Hi,Lovely to hear you enjoyed your stay!Looking forward to seeing you again.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed for 3 nights. The room was lovely and in keeping with the age and style of the building. Fab towels! The staff were delightful and very helpful. Breakfast was great with excellent choice We had dinner twice and the food was exceptional. We have stayed there before and will definitely stay again.
Stayed 3 nights in Aug 2022
Response from Hotel Manager on 18 Oct 2022
Hi,we are delighted you enjoyed your stay with us and look forward to welcoming you back to the Wellington.

10/10 Excellent

Robert

Travelled with family
Great location & great service
Stayed 2 nights in Aug 2022
Response from Hotel Manager on 18 Oct 2022
Thank you for your review, we love to hear we are meeting expectations

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location and lovely old hotel , great cooked breakfast , very picturesque setting
Stayed 1 night in Jun 2022

10/10 Excellent

Aline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very central, old fashioned (in the best sense) hotel. Excellent staff. Very dog friendly
Stayed 3 nights in Jun 2022

10/10 Excellent

Kari-Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a characterful and interesting place to stay in a beautiful and quiet village. The staff were lovely
Stayed 5 nights in May 2022

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Setting
Never been to Boscastle, what a beautiful place, made all the better by this small friendly Hotel. Absolute joy, no hassle, staff wonderful, so helpful. Food was lovely, wish we had more days here. If you get a chance stay in one of the turret rooms, although of a period (Thomas Hardy stayed here), it fits with the ambiance of the entire area. Lovely walks, so picturesque and everyone should visit this wonderful place.
Stayed 1 night in May 2022

10/10 Excellent

MJ

Stayed 2 nights in May 2022

10/10 Excellent

Dave Omer

Stayed 1 night in May 2022

10/10 Excellent

Kevin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Excellent quality
Good quality venue
Stayed 1 night in Mar 2022

10/10 Excellent

Victoria, LONDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't think I have ever been to a hotel with such genuinely friendly and helpful staff - quite outstanding. Throw in the building itself, which is historic and fascinating, the great position and excellent food, and it's a winner. I'm not a dog person but my friend brought hers, and they really do welcome dogs as well!
Stayed 2 nights in Mar 2022

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
A really nice hotel in beautiful Boscastle. Room with a lovely view, really comfy room and a great veggie breakfast.
Stayed 2 nights in Jan 2022
Response from Tamsyn, Reception on 2 Feb 2022
Hi, Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Tamsyn Reception on 24 Jan 2022
Many thanks for your review, We are delighted you enjoyed your stay with us!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Tamsyn Reception on 24 Jan 2022
Many thanks for your review, We are delighted you enjoyed your stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff throughout the stay, always pleasant helpful and very secure re Covid precautions.
Stayed 4 nights in Nov 2021

10/10 Excellent

Brian, High Wycombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wellington had a lot of charm and character, food and service excellent. An ideal base to discover the North Coast of Cornwall
Stayed 3 nights in Nov 2021

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant place
Stayed 1 night in Oct 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slightly dated hotel but very helpful and pleasant staff. Rather surprised to see a dog in the dining room.
Stayed 1 night in Sep 2021

10/10 Excellent

Thomas

Stayed 5 nights in Sep 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect short break
The staff at the Wellington were so friendly and welcoming. We spent 3 nights in the Turret room which was spacious with lovely views. There was a good choice of breakfast which was coked to order. We also had a Sunday lunch which was delicious and I would recommend highly. We brought our dog who enjoyed all the fuss from the staff. Thank you to ALL the staff at the Wellington.
Stayed 3 nights in Jul 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Loved the service staff go above and beyond, the food was absolutely gorgeous. Bed very comfortable with my favourite fresh cotton white sheets, everywhere was very clean. 😃. Dislikes, no comfy bar seats all hard wooded, paint work needs attention throughout hotel. This would not stop us staying here again ,our stay was brilliant.
Stayed 1 night in Jun 2021

8/10 Good

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time at the Wellington, we were there in December. Firstly, they take COVID very seriously, rightly so but some places we go to are a little more relaxed. A couple of glass issues in the room. One small pane was cracked and the room mirror on the door had a crack at the bottom. Nice big room, staff were friendly and efficient. I had a cooked breakfast that was very nice. Dog well received but a nightly fee. Nice bar and food in the evening was good. Boscastle it’s self is lovely.
Stayed 2 nights in May 2021

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff trying very hard to help!
Stayed 2 nights in Oct 2020
Response from Tamsyn, Reception on 19 Nov 2020
Hi, Thank you for your kind comment,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely comfortable stay
A lovely comfortable suite. The staff were excellent. The chef was very good . The location was perfect for coastal path walks .
Stayed 3 nights in Oct 2020
Response from Tamsyn, Head Reception on 13 Oct 2020
Thank you so much for taking the time to give us feedback, we are delighted you enjoyed your stay with us.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely birthday break!
Loads of character. Lovely service especially the guy who I think was the manager’s partner. If you are looking for modern chique then this is not for you. But character, different and good service in spades.
Stayed 2 nights in Oct 2020
Response from Tamsyn, Head Reception on 13 Oct 2020
Thank you so much for taking the time to give us feedback, we are delighted you enjoyed your stay with us.

10/10 Excellent

Paul, S.Wales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good food. Hotel coping well with COVID situation
Stayed 2 nights in Sep 2020
Response from Tamsyn, Head Reception on 13 Oct 2020
Thank you so much for taking the time to give us feedback, we are delighted you enjoyed your stay with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service
This is a beautiful, historic hotel in a fabulous location. The food is good and there are a couple of other cafes and restaurants close by. It is a short walk to the harbour, coastal path, pottery and souvenir shops. The staff were all very friendly and the covid safety procedures are good. My only criticism is that the room decor was dated, with cracked tiles in the bathroom and clear glass window in the bathroom which meant I had to keep the blind down. There were also cobwebs in the room and the dining areas which could do with being cleaned properly.
Stayed 2 nights in Jul 2020

6/10 Okay

Tracey, Plymouth uk

Liked: Cleanliness, staff & service, amenities
Property was beautiful but needed updating especially in our room
Stayed 1 night in Mar 2020

6/10 Okay

Richard

Stayed 2 nights in Mar 2020

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines weekend
Weather was awful but the hotel, staff and locals where amazing
Stayed 2 nights in Feb 2020
Response from Tamsyn, Reception on 3 Mar 2020
Hi, Thank you for your feedback, we are very pleased you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made to feel very welcome. Attention to detail was given regarding the service. Food was of a high standard. Room very nice and clean. Would definitely book again.
Stayed 1 night in Jan 2020
Response from Tamsyn, Reception on 28 Jan 2020
Thank you for your review. It's great to know you enjoyed your stay.

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST!
Hands down, my favorite hotel in the world. The staff is lovely, the town is set among historical and natural treasures, the rooms are spacious and have an old-world character, and breakfast and dinner are fantastic. I will be going back to Boscastle for a long stay next year—which I had never imagined doing—mostly to stay once again in this truly exemplary hotel!
Stayed 2 nights in Aug 2019
Response from Tamsyn, Reception on 28 Jan 2020
Thank you for your review, its great to hear you enjoyed your visit again! We look forward to welcoming you back for your next one!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel!
Had a great couple of days in the stunning turret room. The welcome was excellent and most staff couldn’t do enough to make sure our stay was good. Really comfortable bed and extremely clean. Hotel is full of character. Will go back.
Stayed 2 nights in Dec 2019
Response from Tamsyn, Reception on 7 Dec 2019
Many thanks for your review, we are delighted you enjoyed your stay. Kind regards,

8/10 Good

Leslie, Los Angeles, California

Travelled with family
Liked: Cleanliness, staff & service
Charming Coach House/ Hunting Lodge dating back to the 1600’s. Throwback to an earlier era. At breakfast we ran into a group of upper class British gentlemen outfitted to embark on a bird shoot.... They were right out of central casting! Very hospitable staff. They brought us a pot of steaming tea when we came in from the cold. Although we were upgraded to a family suite, our room was small and could use some updating. We had a delicious and well priced dinner in the restaurant.
Stayed 2 nights in Nov 2019
Response from Tamsyn, Reception on 4 Dec 2019
Hi Bob, Thank you for your review and your feedback, we are delighted you enjoyed your stay! Kindest regards,

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly food great
Stayed 1 night in Nov 2019
Response from Tamsyn, Reception on 4 Dec 2019
Hi Bob, Thank you for your review, we are delighted you enjoyed your stay! Kindest regards,