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Reviews of 23 St Mary's

3.5 out of 5
23 St Mary's
23 St. Mary's, St. Mary's, Bootham, York, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 457 reviews" "
Rating 8 - Good. 120 out of 457 reviews" "
Rating 6 - Okay. 20 out of 457 reviews" "
Rating 4 - Poor. 4 out of 457 reviews" "
Rating 2 - Terrible. 1 out of 457 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed being close to City Center.
Stayed 2 nights in Mar 2024
Response from 23 St Mary's team on 3 Apr 2024
Hi Clifford, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

8/10 Good

Kathia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The b&b is nice, little off the main area of downtown but not that far. Good breakfast. The room also good not that small with windows! The only complaint is the lady that runs the place I think, she checks you in and does breakfast and all, when we arrived she was gentle, she leaves at 4 and there’s no one after that, but on our check out she wouldn’t let us do it later than 10:30 majority of places do it at 12 or at least 11 am, the couple next to us in breakfast ask the same and she said no problem leave at 1 pm but not us. We left our luggage and went back later to pick it up and she was very rude, almost like making us a favor to use the bathroom wich was in the basement. Anyway no customer service at all. We will prefer to stay somewhere else next time, closer to everything and with more caring service.
Stayed 1 night in Jan 2024
Response from 23 St Mary's team on 13 Feb 2024
Dear Kathia, Thank you for sharing your feedback with us. We're glad to hear that you found our B&B nice and enjoyed the breakfast and room amenities.We apologize for any inconvenience caused during your check-out experience. While we strive to accommodate our guests' requests, unfortunately, we aren't always able to offer late check-outs due to room turnover and prior bookings, as was the case during your stay. We regret any miscommunication or disappointment caused by this.Regarding the interaction with our staff, we're truly sorry to hear about your experience. Providing excellent customer service is paramount to us, and we apologize if this wasn't reflected in your encounter. We'll address this matter internally to ensure it doesn't happen again.Kind regards

10/10 Excellent

Sangita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Breakfast option available. Close to all attractions and very walkable.
Stayed 3 nights in Feb 2024
Response from 23 St Mary's team on 8 Feb 2024
Hi Sangita, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected. We hope to be able to welcome you back in the future!

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 23 St Mary's team on 31 Jan 2024
Hi Beverley, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
An old property with some of the period features still intact. A quirky property in a quiet area, convenient for the city centre. We chose to travel by train because we were uncertain about the parking arrangements. We discovered that parking is very limited and comes at a cost. Overall the accommodation was good, clean and the staff were extremely helpful and friendly.
Stayed 2 nights in Dec 2023
Response from 23 St Mary's team on 19 Dec 2023
Hi John, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

4/10 Poor

David

Stayed 1 night in Dec 2023
Response from 23 St Mary's team on 6 Jan 2024
Hi David, thank you for rating us, best regards!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 23 St Mary's team on 5 Dec 2023
Hi Susan, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Christmas Market stay
A beautiful find, minutes walk from the Minster. A very special place.
Stayed 1 night in Nov 2023
Response from 23 St Mary's team on 5 Dec 2023
Hi Georgina,  thank you for taking the time to leave us such a lovely review. We hope to be able to welcome you back in the future!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 night stay in York. Room clean and bed very comfortable as was the shower room. Nice touch was complimentary refreshments and chocolates. Just 5 minutes walk from the minster and heart of the city. Lady we met on arrival was very helpful. Hope to visit again in future.
Stayed 2 nights in Nov 2023
Response from 23 St Mary's team on 20 Nov 2023
Hi Debra, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected. We hope to be able to welcome you back in the future!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short weekend in York but Fiona and the people at St Marys was so helpful With i formation and out self check
Stayed 2 nights in Nov 2023
Response from 23 St Mary's team on 20 Nov 2023
Hi Erika, thank you for taking the time to leave us such a lovely review. We are glad to have been able to help you with your stay, we take great pride in guiding our guests with the best suggestions for their stay in York! We hope to be able to welcome to back in the future!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Central location, clean and warm - will definitely be back!
Stayed 3 nights in Nov 2023
Response from 23 St Mary's team on 10 Nov 2023
Hi Ross, we are delighted that you had an enjoyable stay with us, we pride ourselves on doing everything we can to make our guests feel comfortable and happy. To read that you will return for future stays when you visit York is truly the best compliment!

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little B&B within walking distance of all York has to offer. Lovely hosts, will definitely be back
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 30 Oct 2023
Hi Frances, thank you for giving us such a nice review. We are so pleased that you enjoyed your stay with us and you found us lovely . To read that you will return for future stays when you visit York is truly the best compliment!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place walkable to town
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 30 Oct 2023
Hi Sandra, thank you so much for taking the time to leave us a review, we are very fortunate in our location! We hope to be able to welcome you back in the future!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideally located for central York. The young lady who gave me the room key was very helpful and informative and very pleasant. I had room 7 on the top floor which was very clean, great bed and bedding. Well stocked coffee facilities. My only criticism would be the shower which is located in the bath tub under the eves and difficult for a tall person and not powerful. Would definitely recommend and return there.
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 25 Oct 2023
Hi Andrew, thank you for taking the time to leave us such a lovely review. We are proud that we were able to accommodate you and make you feel comfortable and happy during your stay in York, we look forward to welcoming you back in the future and thank you so much for your recommendation!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 25 Oct 2023
Hi George, thank you for staying with us. We hope to be able to welcome to back in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff on arrival. Room was lovely, very clean and an upgrade on what we had booked. A nice touch was a snack box with complimentary crisps, chocolate & mints - we took advantage 😁. Highly recommended as very well positioned for a 5 minute walk into central York and extremely good value for money (and that was before the upgrade!!). We will return.
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 22 Oct 2023
Hi John, thank you for giving us such a nice review. We are delighted that you had a great time with us and you found everything as you expected and more . We hope to be able to welcome you back in the future!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 23 St Mary's team on 18 Oct 2023
Hi Lindsay, thank you for staying with us. We hope to be able to welcome to back in the future!

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Near the train station and City. Very walkable. Friendly staff.
Stayed 4 nights in Oct 2023
Response from 23 St Mary's team on 18 Oct 2023
Hi Holly, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us.We hope to welcome you back in the future!

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from 23 St Mary's team on 2 Oct 2023
Hi Martin, thank you for the rating you left us! We look forward to welcoming you back!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city centre friendly and helpful staff
Stayed 1 night in Sep 2023
Response from 23 St Mary's team on 17 Sept 2023
Hi Simon, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked very late on the day we arrived, but Gage was very helpful in accommodating our needs. The Family room which we were given was excellent especially the bathroom. The staff were friendly and very helpful. The property was in an ideal location for visiting the city centre and the decor was beautiful throughout.
Stayed 2 nights in Sep 2023
Response from 23 St Mary's team on 11 Sept 2023
Hi Clive, thank you for taking the time to leave us such a lovely review. We are proud that we were able to accommodate you and make you feel comfortable and happy during your stay in York, we look forward to welcoming you back in the future!

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Spotlessly clean. Bedding was super soft and felt lovely. If I'm ever in York again I wouldn't hesitate in staying there again.
Stayed 1 night in Sep 2023
Response from 23 St Mary's team on 4 Sept 2023
Hi Mandy, we are delighted that you had an enjoyable stay with us, we pride ourselves on doing everything we can to make our guests feel comfortable and happy. To read that you will return for future stays when you visit York is truly the best compliment!

10/10 Excellent

Myles

Stayed 1 night in Aug 2023
Response from 23 St Mary's team on 17 Sept 2023
Hi Myles, thank you for your rating. We hope to see you again!

10/10 Excellent

Darren

Liked: Property conditions & facilities
Perfect location and lovely hosts.
Very welcoming and perfectly placed for a 2 minute walk into the centre. Would have been all 5's but the shower was a bit too cozy. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from 23 St Mary's team on 21 Aug 2023
Hi Darren, Thank you for taking the time to review us with your kind comments, we are so pleased to read that you will return for future stays when you are visiting York, it really is the greatest compliment!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean establishment, the staff are lovely and friendly. The breakfasts are very nice too.
Stayed 2 nights in Aug 2023
Response from 23 St Mary's team on 4 Aug 2023
Hi David, thank you very much for taking the time to leave us a review. We are so glad you enjoyed your stay with us and that you liked our breakfast, we hope to welcome you back in the future!

10/10 Excellent

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and stay
Stayed 2 nights in Jul 2023
Response from 23 St Mary's team on 1 Aug 2023
Hi, thank you for taking the time to review us. We are glad that you enjoyed your stay with us. We hope to welcome you back in the future!

6/10 Okay

Ronald j

Stayed 1 night in Jul 2023
Response from 23 St Mary's team on 31 Jul 2023
Hi Ronald, thank you so much for taking the time to leave us a review, We hope to be able to welcome to back in the future!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location and great service and staff
Stayed 2 nights in Jul 2023
Response from 23 St Mary's team on 19 Jul 2023
Hi Janice, thank you for taking the time to review us, we are so pleased that you enjoyed your stay with us.We hope to welcome you back in the future!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to main attractions and lovely room.
Stayed 2 nights in Jun 2023
Response from 23 St Mary's team on 4 Jul 2023
Hi Judith, thank you for taking the time to review us. We are so pleased that you enjoyed your stay with us and you found the room lovely. We hope to be able to welcome to back in the future!

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from 23 St Mary's team on 12 Jun 2023
Thank you for your rating, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent. Food was good and plentiful. Staff very friendly and helpful. Location was outstanding.
Stayed 2 nights in May 2023
Response from 23 St Mary's team on 7 Jun 2023
Thank you for taking the time to leave us such a lovely review. We hope to be able to welcome to back in the future!

6/10 Okay

Rose Mary

Stayed 1 night in May 2023
Response from 23 St Mary's team on 21 Jun 2023
Hi Rose, thank you for taking the time to review us. We hope to welcome you back in the future!

10/10 Excellent

Shiro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, large room. Friendly staffs.
Stayed 1 night in May 2023
Response from St. Mary's team on 5 Jun 2023
Thank you so much for leave us a review. We are so pleased that you enjoyed your say with us. We hope to be able to welcome to back in the future!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I don't get the great ratings for this place.
A fairly ordinary B&B (though the 2nd B is optional, & costs extra), but it was damned noisy. I can't fault St. Mary's for the jackhammering renovations going on at the property behind theirs, but the interior noise was all theirs. Weird, disturbing gurgling noises came randomly from the bathroom frequently (is the drain clogged? Is the toilet backing up? Is the roof leaking horribly? It was never anything I could identify), & some sort of motor/fan clicked on periodically for large chunks of time (never did figure out what THAT was.) Place was clean & convenient, but no way I'd stay there again.
Stayed 3 nights in May 2023
Response from St Mary's team on 5 Jun 2023
Thank you for taking the time to leave us a review, we really appreciate all our guest comments. We apologise for the inconvenience, we are constantly improving for our guests, but this type of inconvenience is occasional and isolated. We hope you will have the opportunity to come back again and give us a second chance. Regards

6/10 Okay

Carmel

Liked: Cleanliness
Disliked: Room comfort
Location only.
Great location, nice towels, nice cookies. Small room, small bathroom, parking off site and charged, brekky also extra. Worst part? No water pressure in the shower.
Stayed 2 nights in May 2023
Response from St. Mary's team on 5 Jun 2023
Thank you so much for leave us a review, we appreciate all the feedback we receive. We are so pleased that you enjoyed your say with us. We hope to be able to welcome to back in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, Nice quiet and convenient location. Excellent all round
Stayed 1 night in May 2023
Response from Fiona on 13 May 2023
Thank you John,For leaving us a review, I'm so pleased you enjoyed your stay with us and we hope to welcome you back on the future

10/10 Excellent

Kirsty

Stayed 1 night in Apr 2023
Response from 23 St Mary's on 13 May 2023
Thank you for staying with us ;-)x

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Apr 2023
Response from Simon on 17 Apr 2023
Many thanks for leaving your review

10/10 Excellent

Tobias

Stayed 1 night in Apr 2023
Response from Simon on 17 Apr 2023
Thank you! So glad you enjoyed your stay.

10/10 Excellent

Lance

Stayed 2 nights in Apr 2023
Response from Fiona on 6 Apr 2023
Thank you for staying with us, we hope to welcome you back in the future

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful house and room. Check in information was a two step process as there is no front desk, but were able to call for needed information. Great location close to city center.
Stayed 2 nights in Mar 2023
Response from Fiona on 25 Mar 2023
Thank you Margaret for your lovely review,we hope to welcome you back in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 23 St Mary's on 6 Mar 2023
Thank you

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from 23 St Mary's on 6 Mar 2023
Thank you

10/10 Excellent

robert

Stayed 1 night in Feb 2023
Response from 23 St Mary's on 6 Mar 2023
Thank you

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a good location.
My friend and I choose this bed and breakfast because it was surprisingly difficult to find a non chain hotel with twin beds. The room was comfortable, although not spectacular but it did have character and was very clean. The beds and pillows were good. We had the optional breakfast one morning and it was excellent, really well cooked. This isn’t a hotel, there isn’t a reception or bar but extra tea and coffee items were freely available and there were some basic snacks and an honesty box. There is a lovely residents lounge. The location was very good being close to the station and Minster.
Stayed 3 nights in Dec 2022
Response from 23 St Mary's on 18 Dec 2022
Thank you for taking the time to review us, we are so pleased that we could accommodate you and your friend.We are very lucky with our location arnt we, only being a stones throw away from the beautiful city!

10/10 Excellent

Pablo

Stayed 2 nights in Oct 2022
Response from 23 St Mary's on 6 Nov 2022
Thank you!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from 23 St Mary's on 6 Nov 2022
Thank you!

10/10 Excellent

Martin

Stayed 3 nights in Oct 2022
Response from 23 St Mary's on 6 Nov 2022
Thank you!

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location , clean, comfortable and excellent value.
Stayed 2 nights in Sep 2022
Response from 23 St Mary's on 6 Nov 2022
Thank you for your score and comments! We are so pleased that you enjoyed your stay here with us!

10/10 Excellent

robert

Stayed 1 night in Sep 2022
Response from 23 St Mary's on 3 Sept 2022
Thank you!