Exterior

Reviews of Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel

5 out of 5
Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel
2-5 Place De La Comédie, Bordeaux, Gironde

Reviews

9.0

Wonderful

Rating 10 - Excellent. 336 out of 513 reviews" "
Rating 8 - Good. 115 out of 513 reviews" "
Rating 6 - Okay. 41 out of 513 reviews" "
Rating 4 - Poor. 13 out of 513 reviews" "
Rating 2 - Terrible. 8 out of 513 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, Horseshoe Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-In was amazing, desk was kind and service was top notch. We had a late arrival and the concierge arranged last minute reservations nearby quickly at a nice place. Rooms are agin, but clean and beds were comfortable and all was very clean. Well done.
Stayed 1 night in Jan 2024
Response from Anthony DEPERI on 29 Jan 2024
Dear Mr Crawford, Thank you for taking the time to share your positive experience with us. We are delighted to hear that your check-in was amazing and that you received top-notch service from our kind front desk team. It's fantastic to know that the concierge was able to assist with last-minute reservations promptly, ensuring a pleasant dining experience for you.We appreciate your compliments on the cleanliness of our rooms and the comfort of the beds. Your satisfaction is of utmost importance to us, and we're thrilled to have met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience in the future.Best regards,

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from Anthony DEPERI on 2 Jan 2024
Dear Mrs Zohdi, Thank you for your positive feedback ! Best regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bordeaux in the Intercontinental Hotel.
From the moment we checked in with Maya at reception on Christmas eve, to the minute we checked out four days later, every member of staff made our stay feel like a family Christmas holiday (but in a good way!!). The food, the wine, the atmosphere were a joy to behold and experience. I can't wait to return to Bordeaux and stay in this majestic hotel again.
Stayed 4 nights in Dec 2023
Response from Anthony DEPERI on 2 Jan 2024
Dear Mr, Thank you for sharing such heartwarming feedback about your Christmas stay at our hotel. We are delighted to hear that Maya and our entire team contributed to making your experience feel like a family Christmas holiday.It's wonderful to know that you enjoyed the food, wine, and atmosphere, and we are truly grateful for your kind words. We can't wait to welcome you back to Bordeaux and provide you with another majestic stay at our hotel. Until then, we wish you all the best.Warm regards,

10/10 Excellent

Mark, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in September 2023. We love bordeaux and Le Grand Bordeaux. The service and food are excellent, even better than 2019 trip.
Stayed 5 nights in Sep 2023
Response from Anthony DEPERI on 2 Jan 2024
Dear Mr Eklund, Thank you for choosing Le Grand Bordeaux for your second stay in September 2023. We're thrilled to hear that you not only love Bordeaux but also enjoyed an excellent experience with our service and food. Your kind words about the improvement since your 2019 trip are greatly appreciated. We look forward to welcoming you back and continuing to exceed your expectations.Best regards,

10/10 Excellent

REYNEL, New York

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. Classic, elegant and in good conditions.
Stayed 2 nights in Nov 2023
Response from Anthony DEPERI on 4 Dec 2023
Dear Reynel Bedoya Rodriguez, Thank you for your kind words about our hotel on Expedia. We're delighted to hear that you found it excellent, classic, elegant, and in good condition.We appreciate your feedback and hope to welcome you back for another memorable stay. Please feel free to share any preferences you may have for your next visit.Best regards,

10/10 Excellent

Hollie, Deltona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things. Everyone has exceptional customer service from when we got there until we left. We arrived by car. They unloaded our bags and parked. We went to dinner and when we got back our bags were already up. They even had a personalized welcome message on the tv. The room was exceptional. So clean and beautifully done. I don’t know what Josephine’s salary is but you need to triple it. She suggested restaurants and even brought canalles to our room. So amazing. I hope she sees this! We appreciate you!
Stayed 1 night in Nov 2023
Response from Marion from marketing department on 9 Nov 2023
Dear Hollie, Thank you so much for taking the time to leave a review. We are delighted that your stay at the Grand Hôtel de Bordeaux was so exceptional. It is a pleasure to read that our team was able to offer you exceptional service, from the personalised welcome to the impeccable cleanliness of the room.We will certainly pass on your praise to Josephine, who seems to have left a memorable impression with her restaurant recommendations and the thoughtfulness of the canelés. We look forward to welcoming you back to the Grand Hotel de Bordeaux and providing you with an equally exceptional experience on your next visit. Thank you again for sharing your positive experience.Sincerely,

10/10 Excellent

Dmitri

Stayed 2 nights in Oct 2023
Response from Anthony DEPERI on 27 Nov 2023
Merci pour votre belle notation !

6/10 Okay

ANTONIO

Travelled with group
Liked: Cleanliness
What stands out for this property is the LOCATION. It’s really the center of the city. Beyond that, there were issues — 1) when we checked in, they offered us a room that needed to use the service elevators to get there. Really? We said NO. 2) The hotel, especially the public hallways, are in bad need of updating. There were often unpleasant smells wafting through the corridors (like food prep). The rooms appear to have been recently renovated. 3) Servicing the room was an issue. We had to remind the hotel daily to clean the room, otherwise it wouldn’t be done. Really? 4) The fake silk flowers all throughout the property have to go. 5) The in-house restaurant options and breakfast were fair and service was efficient and good. Overall, location was great, service was uneven and the property needs updating. And don’t agree to the rooms where you have to take the service elevators, unless you’d enjoy riding with the cleaning and maintenance staff.
Stayed 3 nights in Oct 2023
Response from Anthony DEPERI on 30 Oct 2023
Dear Mr Sison, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sincerely apologetic for the inconveniences you faced during your stay. We understand that certain aspects fell short of your expectations, and we are committed to addressing these concerns.Regarding the layout of our property, we regret any inconvenience caused by the limited access to certain rooms via a single service elevator. The historical structure of the building restricts our ability to alter this, and we apologize for any discomfort this may have caused.We are grateful for your positive remarks about our central location, and we are glad that you found the service efficient and satisfactory in our in-house restaurants.Furthermore, we have taken note of your comments about the faux silk flowers and will address this aspect to create a more pleasing ambiance for our guests.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Best regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay.
Stayed 3 nights in Oct 2023
Response from Anthony DEPERI on 6 Nov 2023
Dear Mrs BoncuoreWe are thrilled to hear that you had a wonderful stay with us! It was a pleasure having you as our guest, and we are delighted that you enjoyed your time at our establishment.Your positive feedback is truly appreciated, and it serves as encouragement for our team to continue providing exceptional service and creating memorable experiences for all our guests.We look forward to the opportunity to welcome you back for another wonderful stay. Please don't hesitate to reach out to us if there is anything we can do to make your next visit even more enjoyable.Best regards,

8/10 Good

Diana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel only complaint would be housekeeping
Stayed 2 nights in Oct 2023
Response from Anthony DEPERI on 19 Oct 2023
Dear Mrs J Breeze BreezeWe thank you for choosing InterContinental Bordeaux, Le Grand Hôtel for your recent stay. We are delighted to hear that you enjoyed your overall experience with us. However, we apologize for any issues you encountered with the housekeeping service during your stay.Please rest assured that your comfort and satisfaction are of utmost importance to us. Your feedback regarding the housekeeping service has been forwarded to our operations management team to take the necessary actions and address these issues immediately.We hope to have the opportunity to welcome you back to InterContinental Bordeaux, Le Grand Hôtel and provide you with the five-star experience you deserve.Best regards.

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023
Response from Anthony DEPERI on 6 Nov 2023
Thank you for your positive feedback!

10/10 Excellent

Bernard and May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
KLM did lose one of our bags and the hotel staff did a great job to help me locate it.
Stayed 2 nights in Oct 2023
Response from Anthony DEPERI on 16 Oct 2023
Dear Mr & Mrs DuboisWe are delighted to hear that our hotel staff was able to assist you effectively in locating your lost bag. We understand how challenging it can be to deal with such situations, and we are glad that our team was able to provide you with the support you needed.Your positive feedback means a lot to us, and we are committed to ensuring that all our guests have a seamless and enjoyable experience during their stay. Should you require any further assistance or have any more feedback to share, please feel free to reach out to us.We look forward to welcoming you back to our hotel in the future.Best regards,

6/10 Okay

Won

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good service, i didn't like breakfast menu everyday same we were staying 4 night 5days ,room was so cold, first day we had meal for dinner at hotel oysters wasn't fresh them we were both of them problem stomach.
Stayed 4 nights in Sep 2023
Response from Marion from marketing department on 16 Oct 2023
Dear Won Namkung,Thank you for choosing the Grand Hôtel de Bordeaux for your stay and for sharing your experience with us. Your feedback is extremely valuable to us as it allows us to constantly improve our services.We are pleased to hear that you enjoyed our staff and the service you received during your stay. However, we are sorry to hear that you were not entirely satisfied with some aspects of your stay.With regard to breakfast, we understand your concern about the variety on the menu. However, our buffet remains varied to allow everyone to enjoy a breakfast they appreciate. We are also sorry to hear that your room was cold. Your comfort is our priority, and we take steps to ensure that rooms remain at a comfortable temperature.With regard to the dinner you mentioned, the freshness of our food is paramount and does not match the quality standards we offer on a daily basis. We are sorry to hear that this had an impact on your experience.Thank you again for sharing your feedback, as it helps us to improve our services and ensure our guests have exceptional stays. We hope you will give us another opportunity to welcome you and provide you with a memorable experience.Sincerely, Marion from marketing department

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Beautiful hotel! Friendly and helpful staff! Wonderful stay!
Stayed 2 nights in Sep 2023
Response from Anthony DEPERI on 25 Sept 2023
Dear Mrs Healy, Thank you for your kind words! We're thrilled to hear that you had an excellent stay at our beautiful hotel and that our staff's friendliness and helpfulness made your experience even more enjoyable. We look forward to welcoming you back for another wonderful stay in the future. Your satisfaction is our priority, and we're here to ensure your next visit is just as fantastic!Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend Trip
Our stay at the Intercontinental Bordeaux was amazing. From the moment we arrived to the minute we left we were looked after so well. The room was fantastic and the bed was so comfortable. The food both at breakfast and in the evening at the restaurant was superb. The staff were extremely helpful and kind and so attentive. The whole experience was a joy and we are looking forward to our next visit to Bordeaux already.
Stayed 2 nights in Sep 2023
Response from Anthony DEPERI on 25 Sept 2023
Dear Mr Mackin, Thank you for your wonderful review! We're thrilled to hear that your stay at the Intercontinental Bordeaux was amazing from start to finish. It's great to know that you enjoyed the fantastic room, comfortable bed, and superb food at both breakfast and in the evening at our restaurant. We take pride in our attentive and kind staff who aim to provide the best service possible. We can't wait to welcome you back for your next visit to Bordeaux. Your satisfaction is our top priority, and we're excited to make your next stay just as enjoyable as this one.Best regards,

8/10 Good

Jeffrey, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property but bathroom facilities can use an upgrade
Stayed 2 nights in Aug 2023
Response from Marion from Marketing Department on 22 Aug 2023
Dear Jeffrey,Thank you for taking the time to leave your review and for rating your experience at the InterContinental Bordeaux Le Grand Hôtel 4/5.We are delighted to see that your stay was generally positive. Your opinion is invaluable to us, as it gives us a better understanding of what we do well and where we could improve further.Your feedback helps us to maintain and constantly improve our level of service.We hope to see you soon at the InterContinental Bordeaux Le Grand Hôtel and look forward to providing you with an even more exceptional experience.Sincerely,Marion from Marketing Department

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful hotel right in the middle of Bordeaux!
Stayed 2 nights in Jul 2023
Response from Marion from Marketing Department on 22 Aug 2023
Dear Lori,We would like to thank you for taking the time to leave a positive review of your recent stay at the InterContinental Bordeaux Le Grand Hôtel. We're delighted to see that you rated your experience the highest out of 10.Your satisfaction is our top priority, and your encouraging review motivates us to maintain our high standards of service and hospitality. If you have any comments or suggestions to share in the future to help us further improve your experience, please let us know.We look forward to welcoming you back in the near future for an equally memorable and exceptional stay.Sincerely,Marion from Marketing Department

10/10 Excellent

Olivier

Stayed 3 nights in Jul 2023
Response from Marion Escalier - Marketing Department on 22 Aug 2023
Dear Olivier, We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. We have shared your impressions with our team, and we hope to have the chance to welcome you again during your next stay in Bordeaux. Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a magnificent stay!
Stayed 2 nights in Jul 2023
Response from Marion - Communication and Marketing Department on 20 Jul 2023
Dear Margaret,Thank you very much for your kind comment following your wonderful stay at the InterContinental Bordeaux - Le Grand Hôtel!We are delighted to hear that your experience with us was a most enjoyable one. We continually strive to provide our guests with an exceptional experience, from start to finish, and it is gratifying to know that we were able to achieve this goal with you.Your satisfaction is our greatest reward, and we'll pass on your compliments to our entire team. This will motivate them to redouble their efforts to offer an ever more impeccable service.We look forward to welcoming you back in the near future for another memorable experience in the heart of Bordeaux.Sincerely,Marion - Communication and Marketing Department

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful experience. Cant say enough good things about this gem. Gorgeous decor, heavenly beds, delicious breakfast, excellent staff. One of the most beautiful (read fancy) hotel I have had the pleasure to stay at. This is not just a stay, it is an experience.
Stayed 2 nights in Jul 2023
Response from Marion Escalier - Marketing Department on 17 Jul 2023
Dear Isabelle Bertrand-veitch, I'm delighted to hear that you had a wonderful experience at this exceptional hotel. It sounds like you were delighted with every aspect of your stay, from the beautiful decor to the room. It's pleasing to note that the delicious breakfast and excellent staff also helped to make your stay memorable.There's no denying that this hotel is a real gem, distinguished by its elegance and refinement. The combination of beautiful surroundings, impeccable service and attention to detail makes all the difference in creating an unforgettable experience.I'm delighted that you were able to enjoy such an exceptional stay and thank you for sharing your positive experience. It will certainly help other travelers to choose this hotel for a unique experience of their own. We look forward to welcoming you back to our establishment. Yours sincerely

6/10 Okay

Karin

Travelled with partner
Liked: Cleanliness
Liked: Front desk staff excellent; concierge staff uneven, but the best of them were outstanding; beautiful facility with delightful roof-top bar; buffet when available was excellent; located at the top of the blocks-long shopping area. Disliked: Difficult to access due to stanchions always blocking drive entrance; terrible view from room; cramped room with nowhere to put luggage; housekeeping staff took multiple trips or multiple personnel to accommodate simple requests. Bordeaux city is hell to drive in.
Stayed 4 nights in Jun 2023
Response from Marion Escalier - Marketing Department on 10 Jul 2023
Dear Blaine Winship, We would like to thank you for taking the time to leave us a review. We are delighted that you had a pleasant stay at our establishment and that you enjoyed our rooftop and buffet. However, we would like to apologize for the view from your room, which did not live up to your expectations. We have a wide selection of rooms that could meet your requirements, so please do not hesitate to inform our Reservations department of your wishes so that you can rediscover the InterContinental Bordeaux - Le Grand Hotel to the full. Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in downtown Bordeaux
Stayed 1 night in Jun 2023
Response from Marion from Marketing department on 4 Jul 2023
Dear Jason Brodkey, We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. We have shared your impressions with our team, and we hope to have the chance to welcome you again during your next stay in Bordeaux. Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

Hin Kwong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for shopping
Stayed 4 nights in Jun 2023
Response from Marion Escalier - Marketing Department. on 4 Jul 2023
Dear Hin Kwong So, Thank you for your feedback. We are delighted that you had a pleasant stay. The location of our establishment, right in the heart of Bordeaux, is great for getting around town and taking advantage of the shops in the area. We are delighted that you were able to make the most of it. Sincerely, Marion Escalier - Marketing Department.

10/10 Excellent

Wayne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Marion Escalier - Marketing Department on 4 Jul 2023
We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. Sincerely, Marion Escalier - Marketing Department

8/10 Good

Derek, Port Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very central for everything in Bordeaux. Staff are extremely friendly, all spoke good English. I eould recommend this hotel for your stay in Bordeaux.
Stayed 4 nights in Jun 2023
Response from Marion Escalier from Marketing Department on 4 Jul 2023
Dear Derek Brady,Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay at the InterContinental Bordeaux - Le Grand Hôtel. We are delighted that you were able to take advantage of our location in the heart of Bordeaux. We would also like to share your positive feedback with our team regarding the service, which lived up to your expectations. Sincerely, Marion Escalier from Marketing Department

10/10 Excellent

Iwona, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time, concierge was excellent, very good service, breakfast was outstanding
Stayed 4 nights in May 2023
Response from Marion Escalier - Marketing Department on 4 Jul 2023
Dear Juan Ernesto De Bedout, Thank you for taking the time to share your impressions with us. We are delighted to hear that you had a pleasant stay. We are delighted that our concierges were able to help you discover our beautiful region. We are also delighted that you enjoyed the breakfast. We would like to pass on to our team your positive comments on the service, which lived up to your expectations. Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Marion Escalier - Marketing Department on 4 Jul 2023
We would like to thank you for sharing your impressions with us. Sincerely, Marion Escalier - Marketing Department

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely small
Stayed 2 nights in May 2023
Response from Marion Escalier – Marketing Department on 4 Jul 2023
Dear Robert Wittie, We would like to apologise to you for the experience you have described, which does not meet the service requirements we wish to provide. Your feedback is important for us to correct what needs to be corrected. Please be assured that these will be passed on to the relevant department. We have a large selection of rooms that could meet your request, so please do not hesitate to inform our Reservations Department of your wishes in order to rediscover the InterContinental Bordeaux - Le Grand Hotel. Sincerely, Marion Escalier – Marketing Department

10/10 Excellent

Gennady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location, great hotel, impeccable service. Highly recommend
Stayed 5 nights in May 2023
Response from Marion Escalier - Marketing Department on 4 Jul 2023
Dear Gennady Vinokur,Thank you for your positive feedback and for taking the time to share your impressions with us. We are delighted that you enjoyed your stay and that the service and location lived up to your expectations. We will pass on your positive comments to our teams and hope to see you again at our establishment.Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this hotel. The locatuon at the heart of bordeaux, the rooms and dinning options and a great service.
Stayed 3 nights in May 2023
Response from Marion Escalier - Marketing Department on 4 Jul 2023
Dear Guy Avtalion, We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. We have shared your impressions with our team, and we hope to have the chance to welcome you again during your next stay in Bordeaux. Sincerely, Marion Escalier - Marketing Department

10/10 Excellent

Carolyn

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff hotel super nice. We were there 4 da
Stayed 4 nights in Apr 2023

2/10 Terrible

kristin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!! The hotel are encouraging people to get on flights & stay with covid. If you are travelling with anyone vulnerable, avoid at all costs. I booked this holiday as 40th birthday present for my friend. Unfortunately my friend got covid 2 days before. I phoned the hotel and explained this, I was told someone would call me back within the hour. They never did. I phoned Expedia & explained that even though we didn’t book cancellation, I only booked a couple of weeks before and it was about £250 more to get cancellation. We were happy to pay a penalty to change the dates & we still really wanted to come but were worried about flying with Covid and infecting other people on the flight. Expedia agreed & said that was possible but the hotel would have to agree. Expedia phoned back and said the hotel refused they said just get on the flight, stay in the room but they just would not provide room service. Ultimately we didn’t think it was worth infecting the other passengers on the plane. I lost £1500 and my friend lost her surprise birthday present. Such a lack of integrity & care from a 5 star hotel. Couldn’t be more upset and disappointed.

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bordeaux is terrific!
A first class hotel in an amazing city. Great location, terrific service, worth a visit for the city and the accommodations.
Stayed 2 nights in Mar 2023

10/10 Excellent

Martin, Canberra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very high level of service. Fantastic breakfast. Loved it.
Stayed 3 nights in Apr 2023

10/10 Excellent

Gustaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Brett

Stayed 5 nights in Oct 2022

8/10 Good

Wendy

Stayed 3 nights in Feb 2023

8/10 Good

KEVIN

Liked: Cleanliness, property conditions & facilities, room comfort
Bland
It was an expensive stay as is expected at this time of year (New Year). However, there was no real celebration at the venue and little else in the city itself it appeared. The food in Le Bordeaux restaurant was poor and over priced for what was served. The staff are friendly in the hotel but despite staying in one of the most expensive suites we were expected to queue to get into the bar in the foyer or the roof top bar?? Bordeaux is a lovely city and there are far better value options for both accommodation and food.
Stayed 2 nights in Dec 2022

10/10 Excellent

PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT EVERYTHING BEAUTIFUL HOTEL FROM 1907 IN THE CENTER OF THE CITY. AMAZING

10/10 Excellent

Susan K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Such a great hotel. We were hushed a lot with our 5 year old swimming in the pool since spa treatments were going on so maybe they should have specific swim times for children since it was almost impossible to be totally quiet.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real treat!
We were upgraded to a premium room when we arrived. Everyone was very helpful and welcoming. A couple of problems we had were quickly addressed . A lovely stay
Stayed 4 nights in Dec 2022

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness
Excellent accommodations, superb service centrally located in the heart of the city!
Stayed 2 nights in Dec 2022

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible. The staff was so helpful and kind. The breakfast was lovely. Everything was perfect!
Stayed 3 nights in Dec 2022

10/10 Excellent

Jialin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Fabulous location. I will always stay here whenever I am in Bordeaux.

8/10 Good

Assaad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location

10/10 Excellent

Polys

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022