Exterior

Reviews of Marty Hotel Bordeaux, Tapestry Collection by Hilton

4 out of 5
Marty Hotel Bordeaux, Tapestry Collection by Hilton
153 Rue Georges Bonnac, Bordeaux, Gironde

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 64 reviews" "
Rating 8 - Good. 14 out of 64 reviews" "
Rating 6 - Okay. 4 out of 64 reviews" "
Rating 4 - Poor. 2 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very supportive and helpful. They were very kind when we asked for a dinner recommendation. The hotel location is perfect for taking public transportation to get to know the main tourist places.
Stayed 2 nights in Mar 2024
Response from Mélody - Marty Hotel,Tapestry Collection by Hilton on 2 Apr 2024
Dear Carlos,Thank you for your kind feedback on your stay at the Hotel Marty.We are delighted that you had a pleasant stay with us and that you appreciated the location as well as the quality of service provided by our staff.We look forward to welcoming you back to our beautiful city of Bordeaux!Best regards,

8/10 Good

Katherina

Stayed 2 nights in Dec 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 30 Dec 2023
Hello Katherina,Thanks for taking the time to review your stay at the Marty Hotel. We're pleased to see you enjoyed your trip to Bordeaux, the hotel and the services provided. We're hoping to see you next time you're in our beautiful city. Best regards,

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mélody on 14 Feb 2024
Dear Lauri,Thank you for taking the time to share your opinion following your stay at the Marty hotel.We are delighted to read you had a great time with us !We hope to welcome you again soon in our property !Best regards,

8/10 Good

CEM, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in close proximity to the tram from the airport and there is a hypermarket close to the hotel to grab some last minute cheese.
Stayed 3 nights in Nov 2023
Response from Justine on 5 Dec 2023
Dear CEM,Thank you for nice comment concerning your recent stay in our property.We are pleased to see that you had enjoy your moment at the Marty Hotel.It was a real pleasure to welcome you and we hope to have the chance to welcome you back very soon !Wishing you a wonderful day,Justine,Hotel Marty Bordeaux - Tapestry Collection by Hilton

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully decorated. First-class rooms! Staff was awesome!
Stayed 2 nights in Nov 2023
Response from Justine on 5 Dec 2023
Dear Laura,We would like to thank you for your kind review regarding your stay in our property in the beautiful city of Bordeaux.We are delighted to read that you loved your stay at the Marty Hotel.It was a pleasure to see you at the Marty Hotel and we hope to have the privilege to welcome you again soon !Best regards,Justine,Hotel Marty Bordeaux - Tapestry Collection by Hilton

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justine on 9 Nov 2023
Dear David, We would like to thank you for this wonderful feed back regarding your recent stay at the Marty Hotel. We are glad to see that you had a pleasant moment with us. We hope to have the chance welcome you again in our beautiful city. Wishing you a great day, Best regards, Justine, Marty Hotel Bordeaux - Tapestry Collection by Hilton

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and the entry of this hotel are gorgeous. The staff was great and it is wonderful to be able to sit near the bar and eat tapas and drink amazing Bordeaux wines.
Stayed 3 nights in Oct 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 25 Oct 2023
Hello Ann, thank you so much for taking the time to give us a feedback after your stay at the Marty Hotel. We're pleased to see you enjoyed Bordeaux, our bar area and our wine selection. Your satisfaction is our priority. We'll be happy to welcome you next time you're in our beautiful city. Best regards

10/10 Excellent

Paris

Stayed 1 night in Oct 2023
Response from Justine on 22 Oct 2023
Good morning Paris, We would like to thank you to share your opinion after your stay at Marty Hotel Bordeaux. We are delighted to see that you had a very pleasant moment with us. We hope to have the chance to welcome you back for your next trip in Bordeaux and we wish you an excellent day. Best regards. Justine, Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 21 Oct 2023
Cher Michel,Nous vous remercions pour ce retour très positif suite à votre séjour parmi nous. Nous sommes enchantés de voir que votre expérience a été à la hauteur de vos attentes. Nous espérons que le concept arty de l'hôtel vous a également plu. Nous serions ravis de vous accueillir de nouveau lors d'une prochaine escapade bordelaise.En vous souhaitant une excellente journée,Cordialement,

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Coralie, Marty Hotel Bordeaux Tapestry Collection on 17 Oct 2023
Good morning Maureen,We would like to thank you to take the time to share your satisfaction after your stay at Marty Hotel. Also we will share your congratulations with all team members.We hope to have the chance to welcome you again for your future stay in Bordeaux. Wishing you a nice day.Best regards.

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were lovely hotel was very basic and the area had. O thing to offer except a tram stop to get you into the old town
Stayed 4 nights in Sep 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 30 Sept 2023
Hello David, thanks for taking the time to give us a feedback after your stay at the Marty. We're sorry the location of the hotel was not the one you expected. We hope you still had a pleasant experience. Wishing you an excellent day. Best regards.

10/10 Excellent

Galileo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The front desk staff were great.
Stayed 1 night in Sep 2023
Response from Justine on 27 Sept 2023
Good morning Galiloe, thank you for taking the time to give us feedback on your stay with us. We are delighted to see that the front desk staff were able to meet your expectations, and we will pass on your compliments to the entire team. We look forward to welcoming you on your next trip to Bordeaux. Best regards. Justine, Marty Hôtel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Entela

Stayed 3 nights in Sep 2023
Response from Justine on 5 Oct 2023
Dear Entela,Thank you for taking the time to give us feedback on your stay with us. We are delighted to see that you enjoyed your stay with us! It would be our pleasure to welcome you on your next trip to Bordeaux. Justine, Marty Hôtel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Fun hotel with great decor and very helpful staff. The bar was nice for the end of the evening and the breakfast was quite filling. The hotel is in a quiet area, just a few minutes away from the city center on foot. We would highly recommend this hotel and hope to return one day.
Stayed 3 nights in Aug 2023
Response from Mélody on 6 Sept 2023
Dear Daniel, Thank you for your kind review following your stay at the Marty Hotel. We are pleased to see that the location, the quality of service provided by our staff and the decoration have meet your expectations. We look forward to welcoming you back!Best regards,Marty Hotel - Tapestry Collection by Hilton

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good location the staff are fantastic friendly people one particular person who works behind the bar MELVIN he is a true gentleman The rooms are a little small but very comfortable and quiet
Stayed 3 nights in Aug 2023
Response from Justine on 28 Aug 2023
Dear J, Thank you for your review following your stay at the Marty hotel. We are delighted to read that you had a great stay with us. We will let the staff and Melvin in particular know of your satisfaction and we hope to welcome you again for your next trip to Bordeaux. Best regards, Justine, Marty Hôtel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

hoju

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is one level down in convenient access. Breakfast is well served in clean dining area. Staff are bright and eager to serve.
Stayed 1 night in Aug 2023
Response from Marty Hotel Bordeaux, Tapestry Collection Hilton on 27 Aug 2023
Good evening M. Hoju,We would like to thank you for this positive review following your stay at Marty Hotel.We are delighted to see that you enjoyed our hotel but also all team members. Also, we will share your congratulations with everybody because your satisfaction is our priority.We hope to have the chance to welcome you again for a future stay in Bordeaux. Wishing you a good day.Best regards.Coralie

10/10 Excellent

Djamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, great staff, clean and nice decor.
Stayed 2 nights in Aug 2023
Response from Justine on 20 Aug 2023
Good morning Djamila, We would like to thank you to share your point of view after your stay at Marty Hotel. We are pleased to see that you enjoyed your moment with us. As your satisfaction is our priority, we will mention to the staff your nice feedback. We hope to have the chance to welcome you again for your next stay in Bordeaux. Wishing you a good day. Best regards. Justine, Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bordeaux
Excellent stay, friendly helpful staff, lovely room, beautiful city
Stayed 5 nights in Aug 2023
Response from Justine on 20 Aug 2023
Hello Jane, Thanks for sharing your experience with us following your recent stay at the Hotel Marty. We are glad to see that you really enjoyed your time with us in the beautiful city of Bordeaux. We look forward to seeing you again during your next trip in Bordeaux. Wishing you a nice day. Kind regards. Justine, Marty Hôtel Bordeaux, Tapestry Collection by Hilton

6/10 Okay

tim

Nithing
Stayed 1 night in Aug 2023
Response from Coralie, Marty Hotel Bordeaux Tapestry Collection on 31 Aug 2023
Good morning Tim,We would like to thank you for your review following your stay at Marty Hotel. We would be happy to have more explanations concerning your grade in order to improve the quality of our services.We will be happy to welcome you again for a future stay in Bordeaux.Wishing you a good day.Best regards.

10/10 Excellent

Grayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. As a non French speaker, the hotel and the town was very easy to communicate. Such a beautiful place. The Marty is great because it’s away from all the hustle but within walking distance of everything you could want. We felt very safe.
Stayed 3 nights in Aug 2023
Response from Coralie, Marty Hotel Bordeaux Tapestry Collection on 14 Aug 2023
Good morning M. Grayson,We would like to thank you for this nice feedback following your stay at Marty Hotel. We are happy to see that you spent a very good moment and we will share your congratulations with all team members.We hope to have the chance to welcome you again for your future trip in Bordeaux. Wishing you a good day.Best regards.

8/10 Good

Alana

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Beautiful hotel but a bit of a walk from the city center. Small rooms and the breakfast was not good for vegetarians (especially at €22 per person). Friendly staff.
Stayed 4 nights in Aug 2023
Response from Justine on 13 Aug 2023
Dear Alana, Thank you for sharing your opinion after your stay at the Marty Hotel. We are delighted that you had a great stay with us. For your next stay, feel free to ask the breakfast staff for a vegan option. They'll be happy to offer you a breakfast to match all of your expectations. Regarding the size of the room, for more comfort, we recommend our king rooms which are more spacious. We look forward to welcoming you back! Best regards, Justine - Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Marty Hotel! There is artwork by local artists everywhere- lobby, hallways and the room. The staff was amazing! We loved chatting with Melvyn, the bartender, who was above and beyond friendly and helpful! The only downside was that our room was very small. Aesthetically it was beautiful! Great decor. Comfortable bed, fabulous bathroom and shower. But the room could have used drawers or other storage for clothing. But i would definitely stay again and highly recommend it!
Stayed 4 nights in Aug 2023
Response from Justine on 13 Aug 2023
Good afternoon Deborah, many thanks for letting us know about your recent stay at the Marty Hotel. We are very glad to hear that you enjoyed the artistic design of our hotel and the service of our staff. To ensure your experience is as comfortable as possible, we recommend you to book a King room for your next trip in Bordeaux so that you will have more available space for your luggage. We would like to thank you and we are looking forward to seeing you soon! Best regards, Justine, Marty Hotel Bordeaux, Tapestry Collection by Hilton

8/10 Good

Jiami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2023
Response from Mélody on 10 Aug 2023
Dear Jiami,We are delighted that you enjoyed your stay with us.We hope to welcome you again soon to our beautiful city of Bordeaux!Best regards,Mélody RéceptionnisteRéceptionhello@marty-hotel.com

10/10 Excellent

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Bordeaux.
Good location. Centre of Bordeaux within walking distance but tram stop 2min walk away if preferred. We had room with balcony. Lovely decor, huge comfy bed, large bathroom. Staff really friendly & welcoming. Breakfast was good. Easy check in. Overall a fantastic stay.
Stayed 3 nights in Aug 2023
Response from Mélody on 6 Aug 2023
Dear Rhona,Thank you for taking the time to share your opinion about your stay at the Marty hotel.We are delighted to read you had a great stay with us and found the comfort of your room to your liking and the quality of service provided by our staff.We hope to have the chance to welcome you back again for a next trip to Bordeaux !Best regards,

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and service!!
We had an absolutely wonderful time. Here in the room is one of our favorite designs we saw, and the team was so lovely and engaging. We wish we could stay longer. It’s location isn’t exactly central, but worth the walk of a few minutes given the comfort and the beautiful design. We would love to stay here again. Thank you so much.
Stayed 2 nights in Jul 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 6 Aug 2023
Hello Michal,We're glad to see your experience at the Marty Hotel met your expectations and you were pleased with the design of our establishment along with the friendliness of the staff. As our customer satisfaction is our priority, we'll let the team know about your comments. See you next time you're in Bordeaux! Best regards

8/10 Good

Brenda Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Coralie, Marty Hotel Bordeaux Tapestry Collection on 27 Jul 2023
Good morning Mrs. Jude,We would like to thank you for your review following your stay at Marty Hotel.We are happy to see that you enjoyed our hotel and the City of Bordeaux. Also, we will share your good grade with our team members.We hope to have the chance to welcome you again for your next trip. Wishing you a good day.Best regards.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in this newly reonvated hotel. Staff at reception were so welcoming and friendly, lovely clean and modern room. Delicious breakfast
Stayed 1 night in Jul 2023
Response from Laurine Marty Hotel Bordeaux, Tapestry Collection on 21 Jul 2023
Hello Katherine, We would like to thank you for your review following your stay at Marty. We are delighted to see that you enjoyed the room, the breakfast and the friendliness of the staff. We will be happy to share these positive comments with everyone. We hope to have the chance to welcome you again in Bordeaux. Wishing you a good day. Best regards.

8/10 Good

Robert, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great middle of the road safe bet for your visit to Bordeaux. Very close to the city center- 10 minute walk. Rooms were very comfortable and rather spacious. Very clean. Parking is in the street.
Stayed 3 nights in Jul 2023
Response from Mélody on 7 Jul 2023
Dear Robert,We would like to thank you for your review after your stay at Marty Hotel. We are delighted to read that you found the cleanliness and the comfort of your room to your liking.Wishing you a great day. Best regards,Mélody - Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a good size, the staff is friendly, and there were nice touches like a steamer in the room, a good bar, and the art for sale is a great bonus!
Stayed 2 nights in Jun 2023
Response from Mélody on 29 Jun 2023
Dear Anne, We would like to thank you for taking the time to share your review after your stay at Marty Hotel. We are delighted to read that the comfort of your room and the quality of service provided by our staff has met your expectations. We hope to welcome you again for your next trip to the beautiful city of Bordeaux ! Best regards, Mélody - Marty Hotel Bordeaux, Tapestry Collection by Hilton

8/10 Good

Luis, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Its art inspired and the place is wonderfull. Agort walk to city center
Stayed 1 night in Jun 2023
Response from Justine on 27 Jun 2023
Hello Luis, Thank you so much for reviewing your stay at the Marty Hotel. We are delighted to see that you had a great experience in our hotel and that you enjoyed the artistic side. We hope we'll have the chance to welcome you again. Best regards. Justine - Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

ETIENNE

Travelled with family
Liked: Cleanliness, property conditions & facilities
A free spirited place and really filed with art works!
Stayed 5 nights in Jun 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 25 Jun 2023
Hello Etienne, We would like to thank you for taking the time to share your point of view following your stay in our hotel. We are delighted to discover that you enjoyed the concept of the Marty Hotel and the artwork on display. Also, we will be happy to welcome you again for your next visit in Bordeaux.Best regards.

4/10 Poor

Tim

Disliked: Staff & service
Stayed 5 nights in Jun 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 23 Jun 2023
Dear Tim,Thank you for taking the time to give us feedback on your experience. We are sorry that your stay did not live up to your expectations. Please feel free to email us with more detailed comments so that we can make any necessary improvements.

6/10 Okay

Clay

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Mélody on 18 Jun 2023
Cher Clay,Nous vous remercions pour avis concernant votre séjour dans notre établissement.N'hésitez pas à nous conctater sur l'adresse hello@marty-hotel.com pour nous fournir plus de détails concernant votre expérience.Nous espérons vous accueillir de nouveau prochainement. Cordialement,Mélody - Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Mathieu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melvin is the best
Hotel is nice, great rooms, Melvin at the bar is the best. really enjoy our stay and will be back for sure
Stayed 4 nights in Jun 2023
Response from Sarah on 13 Jun 2023
Dear Mathieu, We would like you to thank you for your kind review regarding your stay in our property. We are delighted to read that you enjoyed it and found your room and the quality of service of our staff to your liking. Melvin is very happy to read you and was very pleased to attend you! We hope to welcome you again soon! Best regards, Sarah - Marty Hotel Bordeaux Tapestry Collection by Hilton

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and lovely hotel. Great looking hotel as well, Very modern rooms
Stayed 2 nights in May 2023
Response from Marty Hotel Bordeaux, Tapestry Collection Hilton on 30 May 2023
Good morning John,We would like to thank you to take the time to share your point of view following your stay in our hotel.We are delighted to discover that you spent a very good moment at Marty Hotel.Also, we will be happy to welcome you again for your next visit in Bordeaux.Best regards.Coralie

8/10 Good

julien

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little small but was clean, big bathroom/wc, staff was very nice and accomodating. I recommand
Stayed 1 night in Apr 2023
Response from Laurine - The reception team Marty Hotel Bordeaux on 7 May 2023
Dear Julien, Thank you for taking the time to give us a feedback. We're thrilled you enjoyed your stay at the Marty Hotel and hope to welcome you again for your next trip to Bordeaux.

10/10 Excellent

Christine, arlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel très agréable,proche du centre A recommander, excellent buffet de petit déjeuner
Stayed 4 nights in Apr 2024
Response from Justine on 13 Apr 2024
Chère Christine, nous vous remercions d'avoir eu le temps de nous laisse votre excellent avis suite à votre récent séjour dans notre établissement. Nous sommes heureux de constater que vous avez passé un agréable séjour au Marty Hôtel en tout point. En espérant vous revoir bientôt, nous vous souhaitons une bonne journée. Bien à vous. Justine - Marty Hotel Bordeaux Tapestry Collection by Hilton

10/10 Excellent

Mario Humberto

Travelled with group
Liked: Property conditions & facilities
Bonito, bien ubicado, el personal extraordinario z!
Stayed 2 nights in Mar 2024
Response from Justine on 1 Apr 2024
Dear Mario Humberto, thanks for taking the time to give us your feedback after your stay at the Marty Hotel. It was a real pleasure for us to welcome you. We're really happy to see you enjoyed your time in our establishment. We hope to see you for your next time in Bordeaux. Best regards, Justine. Marty Hotel Bordeaux - Tapestry Collection by Hilton

6/10 Okay

Geoffroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooom ceiling was very low, and there was a toilet smell very present in the room. Giant TV has no option to connect to Netflix or Prime so nothing to watch... breakfast was good and bathroom products excellent.
Stayed 3 nights in Dec 2023
Response from ​​​​​​​Coralie ​​​​​​​Marty Hotel Bordeaux on 10 Jan 2024
Good morning Geoffroy,We would like to thank you for your feedback following your stay at Marty Hotel Bordeaux.We are happy to read that you enjoyed the cleanliness of the room and our teams. We would like to apologize concerning troubles with the smell and bedroom ceiling. Concerning the possibility to have Netflix or Prime on the TV, Hilton doesn't allow the possibility to do it on TV for safety reasons. Nevertheless, you can enjoy plenty of international TV channels in all our rooms.Wishing you a nice day.Best regards.

10/10 Excellent

Rafael, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y hermoso hotel. Nos hospedamos por dos noches y verdaderamente valió la pena.
Stayed 2 nights in Jan 2024
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 10 Jan 2024
Hola Rafael. Es un placer leer sus comentarios tras su estancia con nosotros. Estamos encantados de que su experiencia haya estado a la altura de sus expectativas y de que haya disfrutado de los servicios y decoración del hotel. Esperamos verle de nuevo en Burdeos. Un saludo

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Coralie, Marty Hotel Bordeaux Tapestry Collection on 10 Jan 2024
Bonjour Julien,Nous vous remercions d'avoir pris le temps de nous faire part de votre ressenti à la suite de votre séjour au Marty Hotel.Nous sommes ravis de lire que vous avez passé un excellent moment au sein de notre établissement et partagerons vos retours très positifs avec nos équipes.Nous espérons avoir la chance de vous recevoir de nouveau lors de votre prochain séjour et vous souhaitons une excellente journée.Cordialement.

6/10 Okay

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Laurine, Marty Hotel Tapestry Collection by Hilton on 30 Dec 2023
Bonjour Emmanuel,Nous vous remercions d'avoir pris le temps de noter votre séjour parmi nous. Nous sommes navrés de voir que l'hôtel et nos services n'ont pas su répondre à vos attentes. Nous restons à votre écoute si vous avez des pistes d'amélioration à nous communiquer. En vous souhaitant une agréable journée. Cordialement

8/10 Good

Joab

Business traveller
Liked: Cleanliness, staff & service
The shower flooded, which was a bit of a nuisance. Room was small, but well equiped. Staff was very friendly. Breakfast was good, but limited in choice.
Stayed 4 nights in Oct 2023
Response from Justine on 25 Oct 2023
Dear Joab,We would like to thank you this positive feedback!We'll share your comments with the breakfast team so that we can improve our offer. We wish you a very nice day. Best regards. Justine - Marty Hotel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Claude-Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 19 Oct 2023
Bonjour Claude-Alain, Nous vous remercions d'avoir pris le temps de nous faire un retour suite à votre séjour parmi nous. Nous sommes enchantés de voir que vous avez apprécié votre expérience ainsi que les services de l'hôtel. Nous serions ravis de vous accueillir de nouveau à l'occasion d'une prochaine escapade bordelaise. Cordialement

4/10 Poor

DOMINIQUE

Liked: Cleanliness, room comfort
Disliked: Staff & service
🙁
4 étoiles - le compte n’y est pas " Bonjour il n’y a pas de Bacon aujourd’hui ? " " Si si Monsieur cela arrive tout de suite " " X : va vite acheter du bacon au Carrefour City " Je n’ai pas attendu. Au moment du départ on a voulu faire régler à mon épouse les pdj déjà réglés des jours de parking en plus ….. pas formidable 🙁
Stayed 3 nights in Oct 2023
Response from Mélody on 13 Oct 2023
Bonjour Dominique,Nous vous remercions pour vos remarques constructives, véritable opportunité de nous améliorer sur les différents points mentionnés.Nous sommes navrés pour la mauvaise expérience que vous avez rencontré lors de votre petit déjeuner et votre départ qui ne reflète en rien la qualité de service habituellement proposée dans notre établissement.Un rappel nécessaire sera fait aux équipes concernées.Bien à vous,

8/10 Good

Karsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very good. Except a very bad smell in the bathroom. It did not help we mentioned it to reception.
Stayed 5 nights in Sep 2023
Response from Justine on 24 Sept 2023
Dear Karsten,Thank you for your comment on your stay at the Hotel Marty. We are delighted that you enjoyed your stay in Bordeaux.We have notified housekeeping regarding the smell in your bathroom and apologize for the inconvenience...We look forward to welcoming you back to our beautiful city.Best regards, Justine,Marty Hôtel Bordeaux, Tapestry Collection by Hilton

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 28 Aug 2023
Bonjour Sharon,Nous sommes ravis de voir que votre séjour parmi nous vous a plu ! Toute l'équipe vous remercie d'avoir pris le temps de nous le faire savoir. Nous espérons avoir l'occasion de vous accueillir de nouveau lors de votre prochain passage à Bordeaux. En vous souhaitant une belle journée, Cordialement,

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 27 Aug 2023
Bonjour Dominique,Nous vous remercions d'avoir pris le temps d'évaluer votre séjour parmi nous. Nous sommes ravis de voir que celui-ci a été à la hauteur de vos attentes. Nous serions ravis de vous accueillir lors de votre prochain passage à Bordeaux. En vous souhaitant une excellente journée.Cordialement,

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Laurine - Marty Hotel Bordeaux Tapestry Collection on 18 Aug 2023
Bonjour Vincent, Nous vous remercions d'avoir pris quelques instants pour nous faire part de votre satisfaction à la suite de votre séjour au Marty Hotel. Nous sommes enchantés de voir que vous avez passé un excellent moment dans notre établissement. Nous espérons avoir l'occasion de vous recevoir de nouveau lors de votre prochaine visite à Bordeaux. Belle journée. Cordialement.

10/10 Excellent

Stein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location - nice hotel
Nice, clean and quiet hotel. Spacious room and bathroom. AC that was really good (and quiet). Not situated directly in the center, but close enough. Can easily walk there or take the tram which is a 3-4 minute walk from the hotel.
Stayed 2 nights in Aug 2023
Response from Mélody on 17 Aug 2023
Dear Stein,We would like to thank you for your nice comments concerning your stay at the Marty Hotel. We are delighted to know that you had a great time with us and found the cleanliness and the comfort of your room to your liking.We hope to have the chance to welcome you again for your next stay in Bordeaux. Wishing you a good day. Best regards. Mélody, Marty Hotel Bordeaux, Tapestry Collection by Hilton