Heaven On Earth!! Amazing
Posted 23-May-2016 on Hotels
After doing a lot of research we decided to stay at the Intercontinental Le Moana, because we wanted to be on the main island. Picking this resort was the best decision we made. It is overall a beautiful property and the rooms are wonderful. Kevin at guest services and Stephen in concierge went above and beyond to make our stay comfortable. When we arrived at 10am our desired room was not ready. That did not stop them from being very accommodating. Kevin quickly not only placed us in a beach front room for one night but also gave us quite a few comps and discounts. We were more then taken care of.
On one occasion when my wife and me were going to the sister property for our spa appointment, we missed the boat that was supposed to take us there. Stephen from concierge went above and beyond and arranged a private shuttle to take us to Thalaso.
The property and employees are great. They go above and beyond to make you feel comfortable.
Lots of free stuff to use (kayak's, Paddle boards, Snorkels, board games etc)
Not much to do on rainy days.
No English channels on TV except for CNN.
Bring your own DVD's. They have DVD, CD player in the room but don't have a place to rent or sell DVD's.
Tip: We used a photographer to take professional pictures of us and that was also a great decision. His name is Stephan Debelle, he was very affordable and has a contract with the hotel so we were able to room charge it.
Comment from Hotel Management
by Laurence Levy, Hotel Management
Dear Jamal Iaorana,
We hope you had a safe and comfortable trip back home.
We would like to thank you for your time sharing this review. It is a real pleasure for the whole team to read your warm comments with a special thanks to Kevin and Steven who are indeed adorable people. Thank you for comparing our Resort and team to heaven on earth.
Very pleased to learn that you enjoyed your stay with us, and that you loved the property. It seems that you did catch up the real spirit of Le Moana and enjoyed every minute of your stay with us.
We would be very happy to welcome you back.
Mrs Laurence Levy